We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
It’s was ok I think
21/06/23 by Philip Acourt
brilliant as always
21/06/23 by Customer
Great service. Picked up on time and delivered to Switzerland in good condition
21/06/23 by Elizabeth
Efficient service
21/06/23 by Mr Berman
If Parcelmonkey fails to deliver your parcel they will threaten to steal it, unless you pay further fees. No currier operates like this apart from this criminal gang, as well now need to take these jokers to court. Definition of extortion. Was mislead when originally purchased a label through them and sure as hell never going to use their services ever again.
21/06/23 by Lócsi György
So simple, efficient and reliable! Great value for money. Organising shipment for something from my Mum in the UK to me in Australia, it was so easy. Enter the details, select the option, print the labels, stick them to parcel and drop off at post office.
Literally 5 days later the parcel arrived in regional Australia!
21/06/23 by James L
The fact that there was the option of parcel collection, I totally appreciated that as I was booking a pick up for a parcel in the UK that was being shipped to France.
21/06/23 by Martha
Easy to book delivered on time
20/06/23 by Roger Coles
A very simple system to use - delighted to find this service
20/06/23 by Sue brook
Although the customer support respond quickly, they are very unhelpful. I am still awaiting my refund confirmation, they said that I would have received at a certain time and this never happened. My order has been cancelled and I decided to book directly on Evri website, which was so much easier and reliable. I will not book with parcel monkey again. I have contacted https..www.parcemonkey..customersupport...many times and they say to wait longer, my refund will be passed to the financial department and they will contact me. I have never heard of such a thing before, if you cancel an order they shouldnt have to pass me over to a different department for a refund, they should issue me a refund with no hassle.
20/06/23 by Rose
Always use Parcel Monkey for my overseas deliveries. Hand on heart I can say I have never had a problem with them in all this time. Easy system to use online, pickups when arranged, no problems with deliveries, would recommend to anyone..
20/06/23 by N A Mott
Everything went very well and was delivered quickly
20/06/23 by Faith Ndlovu
Happy with the service I received, except for not being notified that an online customs invoice is now required. Despite this hiccup, parcel arrived safely and promptly
20/06/23 by Keren Gilfoyle
Excellent service. Parcel picked up on Wednesday, received in Seychelles on Saturday.
Would certainly use again
20/06/23 by Ghislaine
Parcel arrived safely in Jersey, Channel Islands from my local London post office with no issues.
Just measured and weighed at home, printed and delivered.
I and my friend were kept up to date on the whereabouts of the package throughout..
Used you before and Ill always be using you again.
Also save about £30 in the delivery cost versus Royal Mail and others ...bonus !
20/06/23 by MR M.GRANT
Excellent service Parcel collected and delivered with no problems
20/06/23 by susan Nicholson
Great service, reliable and prompt. Smooth system.
19/06/23 by Customer
Quick service and much cheaper than other places. Will definitely use again in the future
19/06/23 by Faye
Delivered on time and easy process
19/06/23 by William
simple to use from start to finish . PERFECT RESULTS alround !!!!!!
19/06/23 by Mark Holden
Fantastic customer service
19/06/23 by Lorraine Rouse
Parcel collected Wednesday arrived at destination Monday evening I paid for 24 hour express never had a problem before
19/06/23 by Stephen John Peirson
Really good service highly recommend
19/06/23 by Pam
All good!!!!
19/06/23 by Tamas F
nice and easy
19/06/23 by Victor Anderton
All went very well and smooth. Well done thank you
19/06/23 by Peter Corner
I sent my sister a present for her birthday to Italy and she had to pay 35 euros to accept the parcel, as it cost me £19.99 to send Im not happy
19/06/23 by RUTH Stewart
Highly recommended. No fuss, no grief, did exactly what it said. Saved us £20 compared to the quote wed been given.
19/06/23 by Sandra C
Easy to book and posted on time.
19/06/23 by A. C.
Delivered my parcel on time which was great. Few days later I received an email saying itvwas oversize or over weight and they would take a further £5.89 from my bank account. I had carefully measured and weighed the parcel and it was within the stated limits. Beware of this. In future I will take the parcel to the post office then I will know what I am paying.
19/06/23 by Stefan Szuman
Arrived within the 24 hour booked excellent
19/06/23 by MARGARET OTWAY
Very efficient. Parcel delivered to Mauritius in a matter of days. Quite reasonably priced compared to Royal Mail who would take around 6-8 weeks to send the same parcel. I will definitely be using Parcel Monkey again
19/06/23 by Debbie Arthurs
14 boxes sent,only 1 delivered. No trace of the others and way to track them
19/06/23 by Gianluca Zattini
as always excellent service, quick delivery, with no problems
18/06/23 by anthony black
Parcel delivered on time, the courier was polite and helpful so a good experience alround
18/06/23 by Stephen Buxton
Very good service will be using this service again soon thanks
18/06/23 by olivia
Very straight forward to deal with and competitively priced.
Thank you.
18/06/23 by D W
Easy booking and drop off options. V convenient, and saves you money.
18/06/23 by Dan
Took money out out of my bank without informing me of an extra charge i dispute .
18/06/23 by IAN WATKINS
I sent regulary the same sized parcel to te same people once a month. This month for some reason Parcel Monkey has decided with no pre-warning to charge me more money after the parcel was sent.....
18/06/23 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
