We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Great easy to use site which gives you options to choose the best service for you from different couriers.
29/05/23 by Mohammed Riaz
Great service!
28/05/23 by Lauren
Overall well
28/05/23 by TS
Terrible took money from My cars without my permission two weeks later
28/05/23 by Allan Laidler
Reliable, fast and affordable. Quality service
28/05/23 by ann
Great service, I loved that I could have just one account and compare different parcel couriers! My parcel arrived without issue and I would definitely recommend this service :)
28/05/23 by Kornelia
Straight forward explanation so easy to use
Very impressed.
27/05/23 by Mrs Enid Jennigs
No help when needed just Talks
27/05/23 by Raman Sangha
Prompt response
27/05/23 by Watermark
Excellent service, easy and trustworthy
27/05/23 by Mr Mustafa Ibrahim Hassanin Raslan
TRYING TO COMMUNICATE WITH CUSTOMER SERVICE IS MORE DIFFICULT THAN CONTACTING ALIENS, THEY SIT BEHIND COMPUTER SCREEN DEVOID OF UNDERSTANDING AND COMMON SENSE, THEY MUST BE BRAINWASHED INTO SCRIPTED RESPONSE NO MATTER WHAT YOU SAY, THEY ASK FOR PHOTO EVIDENCE OF PARCELS BUT THE SITE WONT LET YOU UPLOAD PHOTO EVIDENCE, THEY BELIEVE EVERYTHING THE CARRIER SAYS AND QUESTION EVERYTHING YOU SAY TREATING YOU LIKE A LYING MORON, THERE IS MUCH ROOM FOR IMPROVEMENT.
27/05/23 by SQUIRZY
Easy easy unlike this!
27/05/23 by Anne C
used the multiparcel 24 hr service and not disappointed picked up on time and delivered next working day
27/05/23 by j. weir
Because parcel was on time and good servic
26/05/23 by Mr Shah
Good all round transaction, thanks.
26/05/23 by Mike bythell
Good Service, fast delivery. Will order again latexandlovers.co.uk
26/05/23 by Customer
Posted on a Friday, 48 hr delivery service. Delivered following Wednesday. In its favour, did leave parcel with a neighbour when recipient was out.
26/05/23 by CustomerHugh McBride
Legal documents to be sent. Chose FedEx that stated priority delivery 1-3days. I hand delivered on a Friday after visiting 2 other places on the list that no longer took hand collection. Documents to be sent from UK to Gibraltar Sent Friday 19th. Arrived Seville 22nd. Stayed there for 5day, Now further delayed until Tuesday 30th. Now have legal problems.
26/05/23 by Customer
value for money and as always good service
26/05/23 by anthony black
Great curier
Thanks
26/05/23 by Mrs Zvjezdana Matovinovic
easy to arrange and pay for a parcel delivery, dropped off at local post office and prompt delivery to Switzerland
26/05/23 by Rosie Simpson
Booked a parcel to Spain. Paid for 20kg, sent 15kg. Parcel Monkey subsequently charged our card for the same as the initial payment claiming the parcel weighed 33kg. Utter lies. Avoid
26/05/23 by agriff
Very quick and easy
26/05/23 by Azar
reasonable price and efficient delivery. Tracking didnt work so some anxiety while I was waiting!
26/05/23 by customer
parcel not delivered.i am now trying to find out where it has gone to please help.
26/05/23 by Mr Ian Clarke
Quick, easy to use service. Can recommend!
26/05/23 by Dr Helen Hyde
Excellent service
25/05/23 by Customer
Appalling customer service - uncommunicative when parcel was not delivered (waiting over a week for responses to basic enquiries) and threatening in tone when customs information was requested (even when previously provided). Dont trust the tracking information of either ParcelMonkey or third-party carriers. Avoid this company like the plague - an exploitative intermediary with pathetic customer service.
25/05/23 by Customer (May 2020)
Awful company paid £42 to deliver a birthday present to a family member in Canada, 4 weeks later my parcel hasn’t even entered the system. Was lost as soon as it left my hands…. With literally 50 messages backwards and forwards for 3 weeks daily. They said the parcel couldn’t be found. Absolutely disgusting service. I wouldn’t recommend anyone using this company.
25/05/23 by Samantha Morgan
Managed to arrange delivery through parcel force of heavy large irregular parcels
25/05/23 by Alison Pritchard
Booked and paid for 3-4 day delivery and now informed it will take a further 2 weeks! These were medicines and will arrive after my wife leaves. A complete shambles
25/05/23 by Cory Peterson
I sent a parcel with ParcelForce via Parcel Monkey. I double checked the dimensions before sending the parcel. The cost of the shipment was £21. They then charged my card an additional £124 with no warning, allegedly because the dimensions were larger than booked. Its virtually impossible to get hold of anybody in customer services but when I finally did they claimed that the parcel was a dimension that is impossible given the contents. They asked me for photographic proof of the dimensions which is clearly impossible as the parcel has been sent. Avoid these people. They will try and rip you off!
25/05/23 by Steve Hall
Absolutely disgusting service. Initially paid and booked for a collection , which they said I’ll get an ETA, never did and no body arrived for the Tuesday. Called them again on Wednesday morning. Booked it for Thursday and the ETA is 8am to 6pm! Ridiculous!
25/05/23 by Tannaz Tehrani
I had to take the parcel to the post office myself, so really no point is paying extra to them just for it not to work out anyway.
25/05/23 by Annie McCall
Id like to give you ZERO, because my order from IHerb was not delivered to Italy by DPD and returned even without calling me. G93909575693810T. The address was right, also it was not the first delivery from IHerb to this address. Its terrible because there were goods that i really needed.
25/05/23 by Raisa Savchuk
Parcel wasnt lifted and we werent notified nor refunded. Not the first time this has happened but it will be the last, will not be using parcel monkey again
25/05/23 by Customer
Simple effective service which is all I wanted. Took away the hassle of sending a very large box containing my eBay sale. Thank you.
25/05/23 by Ruairidh MacKenzie
Was promised del to USA within 3-4 days. 4 days later it’s still in the UK ‘waiting export’. Not sure when it will get there
25/05/23 by Julie Reid
Insanely easy to arrange online. Very cheap, very fast, very good tracking and update service DEFINATELY a winner in every way!!!
24/05/23 by J Baxter
Easy to book the delivery, print the label and a great price. You can track the parcel on each stage of its journey.
24/05/23 by Martin Bate
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