We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Everything went very well and was delivered quickly
20/06/23 by Faith Ndlovu
Happy with the service I received, except for not being notified that an online customs invoice is now required. Despite this hiccup, parcel arrived safely and promptly
20/06/23 by Keren Gilfoyle
Excellent service. Parcel picked up on Wednesday, received in Seychelles on Saturday.
Would certainly use again
20/06/23 by Ghislaine
Parcel arrived safely in Jersey, Channel Islands from my local London post office with no issues.
Just measured and weighed at home, printed and delivered.
I and my friend were kept up to date on the whereabouts of the package throughout..
Used you before and Ill always be using you again.
Also save about £30 in the delivery cost versus Royal Mail and others ...bonus !
20/06/23 by MR M.GRANT
Excellent service Parcel collected and delivered with no problems
20/06/23 by susan Nicholson
Great service, reliable and prompt. Smooth system.
19/06/23 by Customer
Quick service and much cheaper than other places. Will definitely use again in the future
19/06/23 by Faye
Delivered on time and easy process
19/06/23 by William
simple to use from start to finish . PERFECT RESULTS alround !!!!!!
19/06/23 by Mark Holden
Fantastic customer service
19/06/23 by Lorraine Rouse
Parcel collected Wednesday arrived at destination Monday evening I paid for 24 hour express never had a problem before
19/06/23 by Stephen John Peirson
Really good service highly recommend
19/06/23 by Pam
All good!!!!
19/06/23 by Tamas F
nice and easy
19/06/23 by Victor Anderton
All went very well and smooth. Well done thank you
19/06/23 by Peter Corner
I sent my sister a present for her birthday to Italy and she had to pay 35 euros to accept the parcel, as it cost me £19.99 to send Im not happy
19/06/23 by RUTH Stewart
Highly recommended. No fuss, no grief, did exactly what it said. Saved us £20 compared to the quote wed been given.
19/06/23 by Sandra C
Easy to book and posted on time.
19/06/23 by A. C.
Delivered my parcel on time which was great. Few days later I received an email saying itvwas oversize or over weight and they would take a further £5.89 from my bank account. I had carefully measured and weighed the parcel and it was within the stated limits. Beware of this. In future I will take the parcel to the post office then I will know what I am paying.
19/06/23 by Stefan Szuman
Arrived within the 24 hour booked excellent
19/06/23 by MARGARET OTWAY
Very efficient. Parcel delivered to Mauritius in a matter of days. Quite reasonably priced compared to Royal Mail who would take around 6-8 weeks to send the same parcel. I will definitely be using Parcel Monkey again
19/06/23 by Debbie Arthurs
14 boxes sent,only 1 delivered. No trace of the others and way to track them
19/06/23 by Gianluca Zattini
as always excellent service, quick delivery, with no problems
18/06/23 by anthony black
Parcel delivered on time, the courier was polite and helpful so a good experience alround
18/06/23 by Stephen Buxton
Very good service will be using this service again soon thanks
18/06/23 by olivia
Very straight forward to deal with and competitively priced.
Thank you.
18/06/23 by D W
Easy booking and drop off options. V convenient, and saves you money.
18/06/23 by Dan
Took money out out of my bank without informing me of an extra charge i dispute .
18/06/23 by IAN WATKINS
I sent regulary the same sized parcel to te same people once a month. This month for some reason Parcel Monkey has decided with no pre-warning to charge me more money after the parcel was sent.....
18/06/23 by Customer
A good experience arrived on time
18/06/23 by Sheila Fell
Very good, all the comparisons were there and was even offered a much better deal than the main websites.
My parcel is in the USA and has full tracking so I can check where it is.
18/06/23 by Sean Ditchburn
Do not use if you want your parcel to actually reach the recipient. According to the sender, my items - over £900 of my personal belongings - have been destroyed, a little fact that parcel monkey left out when I complained to them. No photo evidence or reason as to why the parcel wasnt delivered. Parcel Monkey unwilling to resolve the issue as they will only communicate with the sender. Use this company at your own risk !
18/06/23 by Amy Scott
Very easy to find exactly what you need. Booked everything in and all went brilliantly.
17/06/23 by Alyson Gill
Best company Ive just through to get a good price on shipping fast easy and if I ever need anything shipping again I wont look no further thanks
17/06/23 by Jessica Athersmith
Service good but drop point was too far away.
17/06/23 by george bell
Excellent service
17/06/23 by John Swift
Good price and service from Parcel Monkey. Just a little disappointed that it took DPD courier 2 days to collect from the drop off shop.
17/06/23 by Customer Bob D.
I booked overnight delivery on c.5 June, as of 2 weeks later, the package is still "in transit"
17/06/23 by Chris
Simple, reliable and committed to a good service
17/06/23 by Phillip Masters
Parcel not delivered, no notice or contact and web site is rubbish if you want to try and find out what happened to your parcel.
17/06/23 by Jaine Griffiths
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