We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
The parcel was returned, we weighed & measured the parcel before collection & still you’ve charged an extra cost to my card. Not happy
12/07/23 by Kevin Angove
Recieved my parcel late, I paid for 48 hr delivery and paid extra for guaranteed delivery. Arrived after 75 hrs and contents were damaged. They will not process my claim for insurance as I dont have proof of purchase for the item as its 6 years old and they have not refunded my delivery costs. They are not replying to my emails. Avoid at all costs, unreliable and untrustworthy.
11/07/23 by CAMERON RAE
Good service
11/07/23 by Pearson
Had a cheek to take more money for postage
11/07/23 by Kim
Absolutely terrible company. Avoid like the plague. I booked for a Courier delivery which due to a ‘service code error’ they cancelled my order and directed me to submit a refund claim. This is a criminal company offering terrible service and stitching customers up. Every email takes 2 or more hours to be replied to and the online chat service never works
11/07/23 by lorin taranis
prompt collection and delivery, would use again!
11/07/23 by EMMA TEBBUTT
Seevice did the job though for my size of parcel done options were incorrectly listed.
11/07/23 by david Simmonds
All good. Easy to sort a courier online and delivered as expected, sage and fast.
11/07/23 by Customer
SADLY EVRI NO LONGER PRINT OUT A LABEL--GOT TO USE PHONE TO PICK UP AN APP.---SO CAN NO LONGER USE CO-OP JUST ACROSS THE ROAD BUT HAVE TO FIND SHOP THAT HAS NECESSARY MACHINE TO READ APP.---SO WILL NO LONGER USE EVRI!!
11/07/23 by dennis wheatley
It was easy to send the package, but I wish I got more information about the possible challenges I would face with customs in Spain. The package was detained there and my friend receiving it was unable to get any help to release it. I learnt since that the problem was that value of the package was more then 150 euros - had a pop up appeared telling me that tax would have to be paid there I would not have sent him the package.
11/07/23 by Maria
MY ITEM WAS PICKED UP BUT IT HAS BEEN OVER 1 WEEK AND I HAVE NOT EVEN HAD AN EMAIL TO SAY IT WAS ON ITS WAY BACK ?
11/07/23 by Anthony Blaylock
Fast delivery, easy to use. Thank you
11/07/23 by William
It was well done
11/07/23 by Fernando Oyon
delivered on time
11/07/23 by Nicholas Delaney
very easy to use
11/07/23 by customer Helena Fortley
Having completed the collection and delivery, Parcel Monkey submitted an additional charge more than 3 times the original quote, on top of the price I paid suggesting that I had given the wrong weight information (which I hadnt). The weight suggested of 48 kg, I couldnt have picked up. Yet I carried the box out of the house to the couriers van. To make matters worse, Parcel Monkey wont respond to my emails or request for on-line chat to try and resolve this issue.
11/07/23 by Mark Jarrett
Great thanks
11/07/23 by Lisa Pyatt
You let me book a parcel of 1.20 long with Evri and then couldn’t tell me which parcel shops would accept that length!! Very bad service and confusing ????
11/07/23 by Sheila Richards
Parcel picked up on time, and was safely delivered within the stated 48 hours. Tracking was updated throughout - could not ask for more.
11/07/23 by Dr. Ian Potts
delivered on time.
11/07/23 by mick Barnett
Prompt pick up and delivery
11/07/23 by Nicola Preston
Website easy to understand and navigate. Excellent!
11/07/23 by Me
Pretty simple arrangements, clear pricing and accurate pick up and delivery timing
11/07/23 by Lifecycle Garage & Bespoke
Easy to do. And prices were not to bad considering the size of parcel. And could insure as well.
10/07/23 by Mr MICHAEL PURSEY
My parcel was not collected on the 1st date it was booked to be collected and also not on the re-booked 2nd date. I have now wasted several days and my package will not arrive at its destination in time. I leave town soon and have now run out of time. Absolutely unreliable. Do not use this company if your package is important.
10/07/23 by lpalazzu
The collection was prompt and the last delivery faultless Lets hope this one is the same
10/07/23 by Shems Barn Aspenden
Parcel not collected still after 2 weeks and rude customer service when I enquire. Absolute awful company and I would run a mile
10/07/23 by Jamie Nicoll
Parcels picked in Scotland up and delivered next day to London. Everything went smoothly.
10/07/23 by Mr Terry Thomas
Good device easy to use
10/07/23 by Mr Ben Williams
AWFUL. I paid for Fedex through parcel monkey for important documents which were required sending quickly from UK to USA. However, what I wasnt told was that the drop off locations I visited didnt have up to date scanning for the labels I was given, I dont care if this is a FEDEX problem Parcel Monkey are selling this service and should be upto date. Had to spend 40 mins going round three different drop off locations to try and get my documents delivered. I find it strange that the three places I tried did not work. I gave up in the end because the service being sold isnt what customers are getting. DO NOT PAY FOR THIS SERVICE, it will only cost you time...not what you want from a courier facility.
10/07/23 by PCQ
Easy to use. Options on services. Timely delivery.
10/07/23 by stephen
Excellent easy to use website
10/07/23 by Elton M
I used the drop off service. Printed the ticket easily and left the parcel, in two days my parcel had arrived safely.
Great service
10/07/23 by Customer Anna
Book as 3-5 day delivery, 10 days later its still not delivered, tracking hasnt changed for 8days. Will never use or recommend
09/07/23 by Hedley S
Easy to use website. Easy to understand.
09/07/23 by richard carraher
Excellent service
Good communication
09/07/23 by Anne Nicholls
Did what they said on the label!
09/07/23 by Miss Tanyaradzwa Salome Mugabe
Unfortunately, the parcel did not get to its destination?
09/07/23 by Customer
I would never use this company again, I booked a parcel to ship to cambodia with fed ex, printed off label packed up and went to drop off. Could not scan so got in contact and was told to try another shop, 5 shops later ( not all shops they advertise accept parcels) and still unable to send, contacted PM but was told to try another shop, or I can cancel and rebook, I asked which delivery agent I could use and was told to go online, my point was it was still allowing me to book with fedex which they cant ship, I have been left now with the parcel waiting for a refund so I can ship. What a waste of bloody time and effort,
09/07/23 by customer
After the item was delivered, and I had already paid £14 for collection, I get another invoice through email for £76.60. I am told that the courier company didnt agree with my information provided, and that the weight of the item was actually 38kg, not the 10kg I had declared. The item was hollow plastic - 10kg was a very generous weight limited provided to ensure absolutely no issues. Parcel Monkey tell me that actually they work on volumetric weight not actual weight, which is why there is a discrepancy, and how they have arrived at 38kg, and hence the additional £77. Customer services not helpful in resolving dispute so I will now be forced to open a dispute through my credit card company instead. Do not use!
09/07/23 by Brendan James Dunlop
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