We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
Very easy to compare the different prices and the cheapest price is clearly located.
Picked a local place to drop off parcel which made it easy for me.
I liked it that I was kept in touch by email the status of the parcel and an up to date tracking number was given.
The things I didn’t like were that it asked for phone and email address of recipient which I did not know. Cannot proceed booking without number so I had to put in a friends number who was not the recipient but knew them.
07/08/23 by Kiana
Kept me updated on delivery.
Parcels arrived intact.
Would highly recommend.
07/08/23 by Catherine
Parcel arrived severely damaged despite being packaged in multiple layers of protective bubble-wrap. We are now unable to get a refund from the supplier.
07/08/23 by Adil
Very easy to organise an uplift.
07/08/23 by Anne
Just used Parcel Monkey for the 2nd time & can’t fault their service, my parcel was delivered the following day. Previously used them to send a package to Australia which arrived within 7 days of posting in the UK & it was cheaper. I will use them again.
07/08/23 by Christina
Easy to book, great prices, next day delivery, what more could you want
07/08/23 by Customer
Perfect delivery
07/08/23 by Client
Very effective service.
06/08/23 by David Furzer
Quick and efficient
06/08/23 by Customer
Easy to do on website, dropped at post office in Barbados 5 days later
06/08/23 by Andy Ashford
Collected first time easy to set up
06/08/23 by David
Quick and does the job
06/08/23 by Dee
Nice and easy
06/08/23 by Ryszard Przylucki
Thank you for great service, parcel delivered quickly and all in tact.
06/08/23 by JAMES FORBES
Van wouldn’t come on the road to my house! So had to put heavy parcel into my car and drive on to meet the van then load it into the back of the van myself The parcel cost £34 to send Parcel monkey took another £30 without warning out of my PayPal account Then got an email saying the size and weight I quoted was incorrect ! Even though I had measured and weighed it correctly Email them got no response £60 to send 2 garden chairs back ! It would have been cheaper delivering them myself!
06/08/23 by Mrs Rita Oddy
Easy to use website
helpful agents if any problems
Reliable collections an deliveries
06/08/23 by F white
Worst experience Ive ever had with any courier service. A 60kG package containing food and other valuables was sent through these guys and it suddenly vanished. Over 2weeks after it was sent and theyre still looking for it. At this point, it feels like theyre just trying to wear me out and get me to forget about it. How do you expect someone to just let go of a package worth about £1k in this present economy? My kids dont even believe me anymore when I tell them their stuff is still getting delivered soon. Its so appalling! Never will I want to deal with them again!
06/08/23 by Olanre
On time delivery
05/08/23 by Chris
everything went smoothly.
05/08/23 by Bradley Martin
Always a good experience. Many thanks
05/08/23 by Andrew Wallis
Purchased fed ex, took parcel to 5 local drop offs but the barcode was not recognised at any of then. Parcel monkey told me that as fed ex were new I had to try other locations. I can say I will not purchase again. No help offered and 3 weeks later i an Still waiting for parcel monkey to get back to me. Ive sent my parcel with deadline directly who were brilliant.
05/08/23 by Customer
Easy to use and convenient
05/08/23 by Electricks
Delivery on time so all good
05/08/23 by MR G
Always a good service. No problem with picking up and delivery for larger items.
05/08/23 by Jane Russell
I am happy with your services doing delivery on time.Thanks
05/08/23 by Armin Carpets Fahimi
Easy to use; a good spread of costed solutions. Making parcel requirements easy and affordable.
05/08/23 by Bryan Kilroy
Easy. I sent a box of crisps to my son in Australia. It arrived on his doorstep 7 days later. Simples!
04/08/23 by F B
Placed order for parcel to be collected and delivered to USA in 3 days by Royal Mail Global
04/08/23 by Carol Palmer
Excellent service. Delivered a parcel to Nigeria. Both the sender and person receiving the parcel were kept fully informed by email.
04/08/23 by Christine Spriggs
Great service
04/08/23 by Customer
You charged me £59 or £69 I’m not sure now but you said that it was over wait my parcels
04/08/23 by Customer
all good, no problems
04/08/23 by Customer
Very prompt service
04/08/23 by Andrew
Easy to use, reasonable prices.
04/08/23 by Vitteok
Good value and fast delivery
04/08/23 by Richard Waite
Easy to use website and very efficient service. I’ll be using Parcel Monkey again!
03/08/23 by Rosie
The list of delivery providers from parcel monkey was excellent. I choose EVRI, but unfortunately didnt see the option to print the address label at home. I ended up visiting half a dozen shops around London before I could find a place that had a working printer and that could accept my package. Somewhat a waste of time and sadly there was no print at home option in the email from ParcelMonkey.
03/08/23 by customer
Ability to compare and easy process
03/08/23 by Mr Vernon Lakshman Fernando
Perfect service
03/08/23 by Customer
Fast and efficient service. Easy to use website
03/08/23 by Graham Godfrey
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
