We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
We sent an expensive used printer via parcel monkey using UPS. It was well wrapped in bubble wrap and a sturdy box. We are an experienced shipper. We paid more for the insurance than for the shipping. The courier somehow managed to completely smash it. Every side was broken and it was in pieces. Despite having insured it for damage, they will not pay out. We are out of pocket £2,500 + the cost of shipping and insurance. And they have not even apologised for smashing it. They just dont care. Angry doesnt even get close. Will never use parcel monkey or UPS again. And they havent heard the last of this.
14/07/23 by June Rock - Dancing Daisy Ltd
We chose this service as it promised to arrive within 1 week to the USA via Evri international. 3 weeks later and the parcel still hasn’t arrived. I wouldn’t recommend this service.
14/07/23 by SH
The parcel arrived in Australia days after posting. Royal mail will only take parcels on their site under 45cm. My parcel was 55cm. Sending it through Parcel Monkey meant the Royal Mail would deliver it cheaper.
14/07/23 by Brian
Website easy to use - tracking not up to date
14/07/23 by customer
Paid for an express next day service which ended up taking four days due to internal errors. I requested the cost was partially refunded to reflect the service I had received and gave a good breakdown to justify this but was only met with repeat reference to their very courier generous terms. Note that if you pay for next day theyre within their terms to deliver within five days. Ridiculous much like their level of customer service and communication. Certainly will not be using these again and highly recommend you look elsewhere if you want your service requirements met in the real world.
14/07/23 by Ash Hobson
Having booked a collection on a Friday and no one collected, I contacted the team, who very quickly re booked it in, and this time it was collected. Thank you for your help and support
14/07/23 by Paul Scott
Absolute disgrace. Horrible experience. Paid for Express 24 but did not collect for over a week. Ended up requesting refund.
14/07/23 by Ariful Kazi
Excellent as always.. overseas very fast and efficient
14/07/23 by Lynne Preston
Absolutely terrible posted 7th in seghill still haven’t arrived on a 24
13/07/23 by Dave Roberts
Sent 3 parcels on the 7th and they still haven’t arrived to destination
13/07/23 by Dave Roberts
Took over a week to deliver
13/07/23 by Dave Roberts
parcel collected and delivered as arranged
13/07/23 by Linda Woodley
Quick and easy way of sending a parcel
13/07/23 by Cynthia Timbury
Never have a problem using Parcel monkey
13/07/23 by Peter McCafferty
Really good service for collection and delivery of parcel that was 15.4kg. Needed to return some disability equipment. Only issue was having to print label which was was a pain as my elderly mum hasn’t got a printer so had to ask neighbour
13/07/23 by Miss Nolan
Whole process was handled excellently by Parcel Monkey at a very competitive price and parcel was delivered on time. Very happy with service provided and highly recommend Parcel Monkey UK.
13/07/23 by Mr Kevin Gilbert
parcels safely dflivered
13/07/23 by freda PilkingtonCustomer
Box did not arrive for some unknown shipping error. 3 months later they offered to reimburse 20 pounds but they sent it to a credit card that is not active (indeed I sent boxes because moving out of UK) even though I told them so. The help chat seems all automatic replies whatever one writes. Overall quite a disaster
13/07/23 by Customer
Very good service
13/07/23 by SIRAJ MEMBER
Excellent service, I originally tried UPS website to book a collection but found it confusing. I then tried parcel monkey, through whom I booked the collection from UPS very quick, no hassle and not confusing. Well done Parcel Monkey I will use you again. The collection took place on the day I chose. Thank you for making life easier.
13/07/23 by Carolyn Wise
Payed for 24 hour delivery and was unable to achieve it and no offer of a refund or part refund....never use them again! Ill go direct next time as parcelforce would of offered 50% refund.
13/07/23 by Elliott Hudson
I sent 3 parcels last Friday and they still haven’t arrived One on a 24 ????
13/07/23 by Dave Roberts
Good to select options
Easy to book online
Updates as to progress very helpful
13/07/23 by GFL Group
Easy to navigate your way through the system.
13/07/23 by Connie Lewis
The service was fast as expected. It was a few important letters from the UK, so we chose this route. Unfortunately due to brexit we had to pay an extra 6.22 euros custom charge to the Spanish post office on receipt of letters. And they say highway robbery was a thing of the past!!!
13/07/23 by Andrew Barry
Evri booking was a mess. The courier tried to collect a day early when nobody was in and my parcel was marked asl cancelled. I rebooked it for the next available date and she came 3 days early! I had not received any new labels. She tried taking the parcel but her system wouldnt allow her to collect. She was very helpful but I had lost faith they would ever pick it up. I changed courier to DPD - no issues and parcel delivered next day. Wasted money on Evri
13/07/23 by Jenny Mc
Was a very good experience, did all the work, thanks
13/07/23 by Customer
Very misleading and poor service
12/07/23 by Inderjit Singh
Not good. Parcel had tracking data on 24 hour service. Didnt arrive then parcel monkey wouldnt give me any information on its location or delivery time. More time off work and refused to give me details of complaints procedure until parcel had been delivered.
12/07/23 by Martin Oldham
The Courier driver came to pick up our item after one week, when the next day service was ordered. We tried to cancel the order, but it was just promised every single day that our item will be picked up today. Very disappointed.
12/07/23 by Mindaugas Timukas
Got my parcel where it needed to at a good price.
A few minor issues, the parcel was wrapped in palletwrap and the courier wouldnt take it unless it was wrapped in cardboard, not mentioned at time if booking. Also some nonsense about volumetric weight even though Id put dimensions in when I got a quote. Finally you cant speak to customer service, just email which isnt great.
I guess next time the process will be easier
12/07/23 by Jeremy Waller
Really helpful service. I was nervous about arranging to post a 22kg parcel but Parcel Monkey made the whole process of choosing a parcel delivery service very easy, from price to tracking to collection from my door. I will use again.
12/07/23 by Customer
Great shipping platform at reasonable prices. Easy to navigate website, and great customer service to answer any queries you may have.
12/07/23 by Angela Palmer
Easy and clear website experience. will use again.
12/07/23 by Robert Court
Easy to use, parcel picked up when it was supposed to be. No issues. will use again.
12/07/23 by Jeanette
I used Envi via parcel Monkey. They first tried to deliver parcel on a weekend. The company concerned do not open on a weekend. Three days later they are attempting to delivery again, this time 17.30 - 19.30. The company closes at 17.30! I went on their chat to try to change time only to exchange with a Bot that could not change time lot. Maybe they should employ a human...
12/07/23 by Gary Hall
No monkeying around! Quote, pay, collect, arrive. Job done :)
12/07/23 by Customer
Terrible service. Collection attempted 4 times. Wrong lorry sent twice. On two occasions no one attended. Parcel monkey customer service a waste of time. Ended up dealing with the courier myself. Would never use again.
12/07/23 by Evelyn
Reliable service at reasonable cost
12/07/23 by MR G
For some shampoo and some chocolates which it was for a Family presents. I think I pay £91 that is exaggerating
12/07/23 by Customer
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