We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
the delivery was fine, however, they automatically took a second payment claiming the weight was heavier than declared, it definitely wasnt, the actual weight was 16kg and I declared 20kg, they claimed it actually weighed 33.72kg - they even put a declared weight on the invoice for the additional charge being 24.3kg, I declared 20kg as detailed on their website and paperwork!!
31/05/23 by Customer
Delivered when said it would be and no hassles
31/05/23 by Diane
Simple process and competitive price to send parcel which arrived within a week as promised. Second parcel I have sent with Parcelmonkey and very happy with service.
31/05/23 by Nanan
This is a good place to get cheap quotes but their customer service is useless. It took Parcelforce almost a week to collect and deliver a 24hr parcel. I complained to parcel monkey (you cant complain to Parcelforce directly) and parcel Monkey just sent me a load of Ts & Cs. They honestly couldnt care less. They are supposed to be a broker and there to help you when you have issues but they are clearly on the side of the courier.
31/05/23 by Tim
Drop off to post office need to pay 17.5pounds. Unbelievable!!!
31/05/23 by Amy
Easy to set up. Easy to use and understand.
31/05/23 by Alan Reid
Booked Parcelforce 24 on a Saturday delivery. Cost over £100. Easy to book, however when the tracking showed a failed collection the problems started as there is no telephone number for PM and whilst the web chat showed available, nobody came online, saying they were busy. Email contact can take up to 25 hours and that’s just not prompt enough. Luckily a call to Parcelforce sorted the issue, even though the client is PM in reality. Won’t use again for this reason, as it’s when issues happen you need decent customer service.
31/05/23 by Jonathan
No customer service whatsoever
31/05/23 by Customer
I had booked with Fed Ex. The drop off point was a newsagent in my village. However, they did not take Fed Ex. I then drove to Epsom 3 miles awayonly to be told again no they dont take Fed Ex. He kindly told me I had to call to have the parcel collected. So it was a bit of a nuisence.
31/05/23 by Lynda
My parcel hasn’t been collected
31/05/23 by Buddy love
Paid for collection. Parcelforce didn’t come to collect. Said I wasn’t in ( business open during open hours ). I had to drive parcel the next day to post office seven miles away. Paid for urgent 24 hour delivery - I failed my customer. Time frame was useless to customer, had to fully refund customer and accept return. ????????♂️
30/05/23 by Rob Brown
Arrived on time. All was very easy to book and send.
30/05/23 by customer
Very easy to use and good price
30/05/23 by Mr david thompson
made a mistake on the label, cancelled before collection. money refunded as promised.
30/05/23 by Do not save card details with
A great service and vey quick delivery
30/05/23 by Angus Kennedy
Everything went smoothly.
30/05/23 by Melinda Dr Borzon
Fantastic service
30/05/23 by Alan Stadler
Easy to use great value
30/05/23 by Customer
Great price and excellent service
30/05/23 by Nazir Mamiyar
delivered on time
30/05/23 by MR G
I found a convenient way to send my parcel which worked perfectly.
30/05/23 by Mr Stretton
Speed of action
30/05/23 by Dear Mr Beasley
prompt service
30/05/23 by kamran setoodeh
Got a notification 3 days ago from Parcel Monkey that a parcel was on its way to me. The tracking link, 3 days later, gives me no idea if they parcel has even been collected, let alone when its due. The email says "any issues, contact the person who sent it!". How the heck are they meant to know where it is in the logistics network? Utterly incompetent and unacceptable in 2023, yet, seemingly, the norm.
30/05/23 by Ian Harvey Read
Been using these guys for years, always good and parcels always arrive.
30/05/23 by Terrance
Easy to have collected from home - and delivered without transit damage. Pricing was good;
Will certainly use again.
30/05/23 by John Duncan
Zero issues with price or drop off. Box arrived just fine. Please come to America!
29/05/23 by crevasse
Meant to be a 2 day delivery - posted 6 days ago and still not delivered !
29/05/23 by Iris McClelland
Great service, more than happy with it ????
29/05/23 by Customer
Parcel not collected on the day requested. I had to reorder for the next day
29/05/23 by Chris
An easy to follow, straightforward website, immediate response/provision of forwarding labels for my parcel, collection was as promised and notification of safe arrival to recepient.
Could not have been better service.
Will use again
29/05/23 by John Rogers
Easy to book but not so simple to find out where to drop off the parcel.
29/05/23 by Md
Excellent service
Highly recommended
29/05/23 by Philip Wright
If youre looking for hassle-free international delivery, Parcel Monkey is well worth checking out. Service simple to use - all necessary information provided. Prompt delivery.
29/05/23 by Karin Mont
Cost effective and efficient service, would certainly use again.
29/05/23 by Ken - Kent
Parcel Monkey always offers the most competitive prices, and I love that they handle the customs forms for me so I dont need to go to another website to find them. It also puts my mind at ease that there is a dedicated team I can contact if my shipments are lost or damaged- no more shrugs at the post office!
29/05/23 by KayH
This may be an inexpensive way to send parcels but don’t rely on its 24 hour service. The last 30/35 parcels I have sent have taken a minimum of 48 hours and some Longer. Parcelmonkey blame parcelforce and parcelforce say go back to parcelmonkey not good enough
29/05/23 by Customer
Parcel monkey is easy to use and gives you a good choice of services
29/05/23 by Karen
Fast and efficient
29/05/23 by Lee
No problems.
29/05/23 by Keith Barnes
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