We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
100% Overcharging. Not Happy et all, and the Labrador ornament was broken in transit on Top of Delivery and I have to pay and replace the Order and Parcel Monkey wont get any Orders from me again
25/06/23 by Gerecke
A very fast and efficient service. Other providers that I have used have taken much longer to deliver the package.
25/06/23 by Mrs Stubbs
Arrived day earlier than agreed to collect parcel -was unavailable so returned next day
Driver very helpful
Prompt delivery
24/06/23 by K Steele
My parcel is still at parcel force depot,sent it on a 48hr express delivery on 19th of June still waiting for it to be delivered to Amazon customer services
24/06/23 by Chris Farrow
Delivered on time
24/06/23 by Havant
An easy to use and clear service
24/06/23 by Richard sullivan
Punctual and kept me well informed of progress
24/06/23 by Judy
Really good. Ready to use
24/06/23 by Darren Hughes
Simple straightforward system. No problems. Parcel delivered as expected.
24/06/23 by Mr Howarth
total fraud. after you pay, they dont send you all the necessary documents
24/06/23 by Customer
Easy to book a parcel to be delivered abroad with different companies. The parcel I sent to Australia was collected the next day and was delivered 4 days later, that is quicker than sending in England
24/06/23 by Lesley
Efficient! Always use parcel monkey
24/06/23 by Mandy
Very easy site to use . Clear instructions. No hidden Cost.
And a lot cheaper than most parcel Services
24/06/23 by Gerard Flynn
Easy to see the cost options
23/06/23 by Franci King
Easy to follow Wed site, good price, good tracking and delivery as forecast. Only one problem, all items were well packed, lots of bubble wrap, well padded within a solid sturdy box, recipient even commented on this. But unfortunately damage was done to three items after asking to handle with care.
23/06/23 by Graham South Shields
Quick, efficient and the cheapest comparison site for large items. Item collected at selected time and tracked through to delivery.
Great service.
23/06/23 by Mark Tait
Reliable service
23/06/23 by MR G
on time- great communication.
excellent service all round
23/06/23 by Kirsti GRIFFIN
could see a big list with options on delivery all worked so good :)
23/06/23 by Customer
A bit disappointing as driver failed to pick up on required date ! Had to rebook .
23/06/23 by KARENA
Got there undamaged and on time.
23/06/23 by Mr James Maberly
OK, until something goes wrong. Once you raise a query concerning a parcel, it doesnt matter what you say, you will receive a response within 5 minutes to say they are looking into it. Youll get the same message 5 days later. Zero help.
23/06/23 by Peter Nadin
Excellent delivery
23/06/23 by MARGARET OTWAY
Great service. Did exactly as advertised
22/06/23 by Elizabeth
It took 6 hours to get custom docs and tracking info so I was unable to post parcel until the next day.
22/06/23 by Vincent Reid
Just huge savings - seamless and perfect experience.
22/06/23 by Graeme
Just brilliant from start to finish.
Thank you
22/06/23 by Claire
Easy to use Website and excellent delivery charge comparison service
22/06/23 by John Morbet
Terrible service. AVOID, AVOID, AVOID. My parcel was deemed a completely different dimension by the courier apparently and they charged me an additional £124. Just took it! I did have one photo that showed its size compared to our front door and the weight was on the box, but oh no, they want photos with a tape measure. Who does that before they send a return to Amazon. I have me Amazon return which shows what the item was but they just font want to know. They make me feel like Im a liar when its not me at fault, someone hasnt done their job properly and Im bring charged for it
22/06/23 by Kathy Ayre
Recipient has not received parcel
22/06/23 by Kathy
UPS held on to my package for a week and took many calls to eventually get them to deliver! Not PM fault but maybe have a look at excluding rubbish firms
22/06/23 by Customer
I was pleased with the service. Goods arrived in good condition and in good time.
22/06/23 by Joe
AVOID. TOTAL PAIN. WONT ACCEPT LEGITIMATE EMAIL ADDRESSES OR LEGITIMATE PHYSICAL ADDRESSES. SO STUPID ARE THEY THAT THEY DONT REALISE AUSTRIAN ADDRESS HAVE THE STREET NOS AT THE END NOT THE BEGINNING AND USE CHARACTERS LIKE THE LAST BUT ONE LETTER "Bahnstraße" ????♂️????. WASTED 30 MINS, ONLY JUST GOT IT TO FINALLY ACCEPT BOOKING...
22/06/23 by Bard
Picked up on Time delivered on time what more can i say perfect very happy will use again
22/06/23 by ValSpence
Great.. First class
22/06/23 by Mr McCauley
No prob delivered as schedule use all the time 100% success rate keep up the good work
22/06/23 by Customer
BEWARE: EXTORTION!!! I returned a large parcel from Amazon. It was too large to use my drop off centre, so Amazon said to use Parcel Monkey to get it collected and theyd refund it. Very expensive, but both collection service and item was refunded no probs by Amazon. A week later, Ive just received an email saying theyve decided to charge me another almost £80 for getting the weight wrong. However, this is THEIR mistake as theyve put the decimal point in the wrong place - but theyve already taken it from my card WITHOUT PERMISSION. Im absolutely furious, this cannot be legal!!!! I will escalate this to the ombudsman if I do not receive a swift reply AND refund. Ive noticed Im not the first to have had this extortion from this disgraceful company. DO NOT USE!!!
21/06/23 by Reviewer
No problems and parcel wasnt damaged
21/06/23 by N/a
I got a list of all different carriers able to deliver my parcels with prices shown, how long it would take etc. Once I chose and booked, it all went like clockwork.
21/06/23 by Gavin.
Everything went according to plan .
21/06/23 by Yvonne Carver
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