We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Very easy to use website, efficient and reasonably priced. Would DEFINITELY use again and the parcel arrived incredibly promptly the next morning.
13/06/23 by Caro Kennett
It was very helpful keep it up
13/06/23 by Mr Uddin
Good service - I thought Id booked collect but I obviously got it wrong - local post office took parcel no probs.
13/06/23 by peter
The problem was with your connection with FedEx who were awful, taking them 8 days to deliver the parcel including two days on the van where no attempt made to deliver to the recipient. I would suggest you drop them as one of your couriers.
13/06/23 by Shaw
Fast, efficient, and cheaper than Royal Mail! Sent a parcel to the USA by Parcel Force after a quote on Parcel Monkey. It took 3 days, no problems.
13/06/23 by Mrs Bletsis
I paid for my parcel to reach its destination in 24hours instead it took 48hours to get there
13/06/23 by Thabib Khan
I paid for next day delivery and it took 4 days
13/06/23 by Mr Khan
Super service. Really efficient, easy to book, and excellent value, given the next day service.
13/06/23 by Mags
Excellent service
13/06/23 by Happy Amazon User
The communication is excellent, the process is easy and the delivery is always safe, secure and on time, I’ve shipped items as far as India and never had a problem, thank you ????
12/06/23 by cliente
great service and price as always
12/06/23 by jermaine jones
Struggled to arrange parcel collection and delivery myself so opted to use Parcel Monkey, the whole experience was easy to arrange and very efficient. Would recommend.
12/06/23 by Richard Hill
Convenient, with lots of options, and prices.
Takes all the hard work and stress out of parcel posting.
12/06/23 by Paul Sharrard
Always send parcels to Canada with Parcel Monkey, never been let down and very quick service, would highly recommend
12/06/23 by Mandy
The collecting driver very nearly didn’t collect the parcel because he left immediately after knocking on the door. The person who answered took 10-15 seconds to answer, and had to recall the driver who was ready to leave without the goods. They weren’t impressed! Once the parcel in DHL’s possession, I was informed of its progress, as the person receiving the goods. I received an email stating a span of 1hour for it to reach me, but it was delivered 3 hours later, and I was really concerned the delivery driver had driven away without giving me a chance to come to the door. In the end, the goods were delivered. Should I use Parcel Monkey in the future, I will not select DHL. It was a very stressful experience.
12/06/23 by Dr F Guesdon
This is the first time I have used Parcel Monkey and wont be the last. The website was easy to use. Prices are very reasonable and the parcell (which was going to the USA) arrived on time.
12/06/23 by Lyn Fraser
great service
12/06/23 by Linda Gill
Been waiting for a week on tracking information. Poor customer service. Agents just blame the carrier even though it’s your company I have paid money to.
12/06/23 by Customer
Efficient service from online booking right through to delivery. Good pricing and plenty of options to choose from.
12/06/23 by Andrew Buchanan
no way of contact , no reply even after 48 hrs by slow mail
12/06/23 by customer
The driver was very pleasant and efficient. She was friendly polite. Would use your company again in future.
11/06/23 by Eve Moore
I live in Finland and sent myself a parcel from Scotland. I used parcel monkey and chose parcel force. The parcel left the UK on the 27th of May and then nothing happened until the 8th of June when the parcel got returned to the sender address in Scotland. To make matters worse, parcel force seem to think all went to plan, and Im as yet to find out why the parcel was returned (let alone the parcel returning damaged with stuff broken inside).
11/06/23 by Adam
Really good service cant complain Everything as it should have been
11/06/23 by David Heather
So easy to deal with thank you will recommend in future .. thank you..
11/06/23 by Angela
After paying for collection of parcels know one actually turned up to collect, ended up taking the parcels to the shop
11/06/23 by Customer
UPDATE ON COMPLAINT FROM 30/05/2023
My complaint of the destroyed golf trophy has now been resolved by Parcel Monkey complaints team. They dealt with the complaint efficiently and professionally. I dont want to remove my complaint but I am more than happy to write this one as Thank you to the people who replied to the initial complaint. I will use the company again in the future .
11/06/23 by Sue Ratcliffe
1 out of 3 boxes sent was not received. Please can tou investigate as this is worth £300 of merchandise?
11/06/23 by Laurent Tricottet
I hoped the parcel would be delivered in the time stated, 3 - 5 days but it took 7 or even 8 days so missed my daughters birthday
11/06/23 by Joann McShane
all good thanks
11/06/23 by Customer
Broke my item in transit and i have heard nothing back from Courier awful service
11/06/23 by Liam
Reliable service delivered on time
10/06/23 by Hamed R Nawaz
Pick up and delivery arrangements were given clearly and were accurate. Very helpful staff, I would certainly use them again.
10/06/23 by Val
Quick and efficient system.
10/06/23 by Mandy
drop off locations in this area of west wales are virtually non existant - all of the shops/locations on your website who you claim to be said they did not take parcels for Fedex and refused to take my parcel. THe only way I could get my parcel sent was to phone Fedex in Swansea to request a pick up. The driver then advised me that Fedex do in fact pick up parcels from all those locations mentioned on your website - so clearly it was due to the unhelpful/inexperiened attitude of the shop assistant who didnt want to be bothered.
10/06/23 by Alan
I felt blackmailed when the local store requested a £1.00 handling fee on each parcel for FedEx, particularly as I had already paid online and the next nearest store is a 45 minute drive away. Whats the point in a comparision site if the total price cant be compared. I wanted to complain on the site, but it isnt possible, you have write and use the post!
10/06/23 by StuartM
Easiest way to send a parcel abroad
09/06/23 by Salim Filali
Easy to use and compare prices and options.
09/06/23 by Customer
The heavyweight item arrived in good condition and the online process of requesting for pick-up was quite clear. However, there was no section to indicate if I needed a site trolley/ extra help to move the item to the point of pickup (an open-ended section with attached fees will help with that). The pickup personnel was quite rude because I spent alot of time hauling the heavyweight item down to him and he dragged it in annoyance.
09/06/23 by Morolake Dairo
I would mark you zero if allowed, Needed a package picking up on the 6th June for a contractor never happened called the UPS centre was told it would be collected 8th June still not collected. suppose now i will spend half of my working day trying to get my money back and find a company that can perform a simple task. NOTE TO PEOPLE WHO WANT A RELIABLE GENUINE SERVICE USE SOMEONE ELSE!!!! "Parcel Monkey do not reply with your insulting generic response and insult my intelligence that this will be resolved.
09/06/23 by Mike Bowker
Easy to use and very cost effective
09/06/23 by Darshan
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