We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,605 reviews.
They use Parcel Force....which is Royal Snail. And Parcelforce just say you werent in. We took 3 days off over 2 weeks to wait for a collection, this was expensive. Each time they lies about attempting to collect and left no calling card. You cant actually track the van or driver so its just a farce
06/07/23 by Adam March
Great service, goods delivered on time
06/07/23 by les Stanley
Did what it says
06/07/23 by Customer
The item was broken when it arrived.
06/07/23 by JS
If you have a deadline or an important parcel to be collected / dekivered i would not recommend Parcel Monkey nor DPD, i recived numerous texts to say the driver would collect at specific times but they never showed up, al parcel monkey would say is just stay in and wait. thier customer service is extreemly poor
06/07/23 by Bernie Brooks
I used Parcel Monkey to return a large power washer that I bought on Amazon. They collected without issue but after a day or two the tracking for my consignment stopped being updated so I contacted them to resolve. After over a month of searching they couldn’t find my consignment so refunded part of my shipping cost. So I am £800 out of pocket due to them losing my power washer. It wasn’t just the fact that they refused to acknowledge any responsibility for losing my goods, it was the relentless and time consuming process of trying to get it resolved - only to be told I didn’t buy insurance so no refund. So when looking at Parcel Monkey’s rates make sure you factor in insurance otherwise they will likely “lose” your stuff too.
06/07/23 by Nick Fryer
Waiting for the collection of the parcel to have a no show, spoke to customer services via online chat to have it rebooked the following day and again another no show. Spoke to customer services online chat yet again to be told that I will be picked up on Monday, waited till 3pm and then took it to the local post office. Today (Wednesday) 6 days later Parcelforce turn up for the collection. I would avoid any collections services that are offered and drop off at the parcel drop off shops. Not having this particular tool on site for Friday morning has cost me 4 extra days of work!!! Not a happy person
06/07/23 by Neil
Great service
05/07/23 by Mr Steven Nolan
refund received
05/07/23 by james
Delivery on time as stated
05/07/23 by Teng Tan
Excellent would definitely use again
05/07/23 by Rob Smith
The service is good but please can you make the transfer of data slicker. I had to input my details again after signing on to your website.
05/07/23 by Ian Vincent
The arrangement of the collection was a nightmare. They kept not turning up & I even got contacted saying that they couldnt trace our parcel. I told them I could "trace" it - it was in my hallway waiting for collection. Now Im told that although it was collected it hasnt been "marked" as collected - so I think their initial thoughts have come true & they have finally actually lost the parcel they collected. Total joke
05/07/23 by HIPPO Customer
Excellent. Easy to use
05/07/23 by Steph
The parcel wasn’t delivered on time I accept three days, but the parcel delivered it in 6 days
05/07/23 by Customer bouder
Once again delivered a package to Austrailia in 8 days so easy to use brilliant
05/07/23 by Customer
Efficient service as usual.
05/07/23 by Mr Berman
Excellent as usual.
05/07/23 by P Richardson
Always great
05/07/23 by Jolene Callan
My package was never delivered and no explanation given.
04/07/23 by Londoner
Always very kind and helpful
04/07/23 by Margaret Tulloch
They pick up and deliver. It is easy to book. I have a wide range of providers to choose from. I usually prefer pick up. So far all pickups have been seemless.
04/07/23 by ChiBe
Very good but no communication when pick up had happend
04/07/23 by Customer
Very good experience collecting all ways good and friendly
Many thanks
04/07/23 by MR JOHN SMITH
Great service and easy to use.
04/07/23 by Debbie Crampton
Timely pick up, was able to track all stages of delivery online and delivered safely.
04/07/23 by A Cross
Booked a Parcelforce drop off service 24hour AM and advised to take the parcel to our local post office. The parcel wasn’t delivered contacted PM via chat and email (only available avenues) were told we had to wait for a response from Parcelforce which didn’t come even after several prompts. The next day we contacted our PO who told us that the parcel hadn’t been collected! Informed PM who said they raised the issue with Parcelforce and we must wait for the response. We received a phone call from our PO to say that the parcel had now been picked up, still no response from PM, 24 hours later we received notification from PM that it had been delivered which was by now 48 hours late. Asked for a refund for the extra price paid for 24 hour AM service they refused saying they had fulfilled the service as it says in their T&C’s they are not responsible if the parcel isn’t picked up from a drop off point!!! How ridiculous is that, they are misrepresenting their service and advertising a service that doesn’t meet its description or fit for purpose in other words useless.
04/07/23 by Stephen Clarke
The collection was easy and the courier was helpful and polite. The return package arrived within good time. And I’ve got a refund almost immediately. I will definitely use your service again because it’s efficient and cost-effective. I’ve recommended your company to friends and family.
LCT.
04/07/23 by LCT.
Easy to book, picked up on time, arrived abroad in a week
04/07/23 by Customer
Very efficient service. Parcels have always arrived perfectly to my daughter in Australia.
04/07/23 by Paula Footman
Quick easy, cost effective thank you
04/07/23 by Matthew Drewery
Very pleased with the service provided cheers ????
03/07/23 by Rob Odonnell
Great price, polite worker, picked up and delivered when you said it would be.
03/07/23 by customer
Easy to use. Parcel was collected at door and delivered on time.
03/07/23 by JONES
Timely and punctual service
03/07/23 by ketan DAMANI
Very poor tracking no way to speak to anyone regarding issues and when you email there so called customer service they never reply very unprofessional
03/07/23 by David Morris
Delivered on time thankyou as always
03/07/23 by MARGARET OTWAY
I paid a premium price to have my parcel collected the same day for next day delivery and it wasn’t even processed!! I received no collection timings or confirmation. When I contacted parcel monkey the following day they told me I wasn’t home for the collection…I WAS! It was rearranged for the following day to be collected and strangely enough, I received notification straight away of when it was being collected and it was collected bang on time by DPD. I was relying on this service for an important business parcel and have been let down. I won’t be using parcel monkey again I will go directly to the courier next time!
03/07/23 by Edith Reeve
I booked the parcel collection door to door simply - after trawling through loads of other websites this is now my go to for any large parcels. Thanks Parcel monkey!
03/07/23 by Nicola
Easy site to use and navigate good prices
makes sending and returning parcels etc, pretty painless
03/07/23 by Jason Church
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