We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
all as expected, parcel arrived on time. easy to book online and easy to arrange collection. all good!
05/06/23 by Nik Harris
your postal delivery service is ****. I will not use you again
05/06/23 by sam torren
Delivered promptly and efficiently
05/06/23 by Lyn Carroll
Very easy to use
Fully satisfied with service
05/06/23 by Nigel Tresidder
Seamless process from registering, booking a collection and delivery to the final destination.
05/06/23 by Michael Fernandes
Picked up and delivered without any hassle
05/06/23 by Ronald
One of the very worst services I have ever used! Didn’t deliver the parcel to its intended destination twice, so I ended up having to sort myself which cost my customer 3 days Labour and me a 300 round trip to London and back!
05/06/23 by Mr Omara
Charged me extra for weight even though was weighed on calibrated scales and have print out of exact weight 1/2 kg lighter than what was paid for
05/06/23 by matthew fanshawe
You were fine your courier parcel force are **** left parcel outside for collection with large sticker saying parcel force driver chose to walk past it and put card though the letter box saying need to rebook thi k you need to find better courier
04/06/23 by mike webster
Quite often the payment wont process for hours, unfortunately I needed to get parcel sent quickly the other day in time for the courier Parcel force was £14.69 but as I could pay I went to the post office and Parcel Force was £28.00
04/06/23 by TRISTAN HOWARD
Good price, delivered on time - all good!
04/06/23 by Mike_Oliver
Sorry No time
04/06/23 by Roy Watts
All went to plan
04/06/23 by Mr Graham Smith
Good location for me , safe and quick .
04/06/23 by Candy
quick delivery
03/06/23 by Customer
Spot on always
03/06/23 by Andy
No problems at all.
03/06/23 by Maurice Stewart
Very easy to setup and sort.
03/06/23 by Jeyhan Hizli
Easy to book online. Chose Evri as theres a drop off point in our village. Delivered on time. Will be using them again. Great service
03/06/23 by Deborah
Great website that is easy to use and easy to navigate. Delivery on time as usual.
03/06/23 by VJSports UK Ltd
Easy to use website and delivery on time
03/06/23 by VJSports UK Ltd
Told me an item I sent weighing under 2kg actually weighed 10kg and then charged 70% more, what a joke company. Avoid like the plague
03/06/23 by Tin
As usual hreat service in terms of collections and delivery time
03/06/23 by VJSports UK Ltd
efficient and easy to use
02/06/23 by Gary
Excellent service as ever
02/06/23 by Sue
Terrible experience. Made me reschedule twice and still no one come to another courier. The customer Service is terrible. Never using it again.
02/06/23 by Clover
Another flawless service through Parcel Monkey. I have chosen the collection service with 48hrs delivery. Good price (better than other providers), was able to track my parcel all the way. Will use again and recommend.
02/06/23 by MIchael
Completely stress free to find price , print labels and send parcel from your own home , great price comparison options too !
02/06/23 by LYNDI MOLYNEUX
parcel collected and delivered to US in 5 days which included Public Holiday in both countries.
02/06/23 by Linda Kitchen
Beware stay clear of these fraudsters at all cost, the items I posted using parcel Monkey turned up totally destroyed, the buyer sent me multiple pictures of the contents and the box and it looked like theyd been thrown from the wagon onto the tarmac multiple times before getting dragged down the motorway to their final destination, and even though Id payed for extra cover these clowns said I wasnt covered due to inadequate packaging, the contents were wrapped in multiple layers of bubble wrap and sealed in a sturdy well taped box, dont think any packaging would survive the onslaught parcel monkey provide. To top it off customer services-complaints blank you once these Charlatans fob you off with their p.ss poor excuses, Summary TAKE YOUR CASH DESTROY YOUR PROPERTY BLANK YOU AND MOVE ON TO THE NEXT VICTIM.
01/06/23 by Keith Wright
Perfect, no stress and hassle free, collected and delivered on time.
01/06/23 by Jamie Hinds
easy and worked.
01/06/23 by alberto
Easy to complete and convenient drop off
01/06/23 by Teresa Rogers
Parcel failed to scan in the shop so asked customer service on 4 separate occasions what the stated error meant. Every time I was ignored and the only way to speak to them is via chat. I send around £800 in international parcels a month and certainly wont be trusting these jokers. another courier Express put this company to shame!
01/06/23 by Neil Hustles
The delivery company that referred from your company to slow it take to much time I ordered on 26 may but up to now I haven’t received my order.
01/06/23 by Customer
exessivley fined for a slight mis-measurment, it would have been more cost effective to ship a 1000kg euro pallet after being fined for a small measuring error. very unfair.
01/06/23 by Customer
EASY ONLINE SYSTEM. LOCAL DROP OFF. ARRIVED IN 5 DAYS FROM UK TO USA. THE RECIPEINT HAD AN ISSUE WITH THEIR LOCAL USPS DELIVERY. I RANG DPD AND THEY SORTED THE PROBLEM IMMEDIATELY. 5 STARS ALL THE WAY. THANKYOU.
01/06/23 by Daniel
Efficient polite and on time
31/05/23 by CLARE
good service and better pricing than other parcel comparison sites
31/05/23 by Helen Griffiths
Really quick and easy cert efficient service…
31/05/23 by Wayne Alcide
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