We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Excellent service
14/11/17 by Sli
Compensation/insurance cover is unclear on what category of computer systems are fully covered. It would be useful to be able to specify when collection should occur e.g. I had to delay collection by 24 hours because I knew I would be out for the morning. In the event the parcel was only picked up at 4pm on the booked day. I thus wasted 24 hours
14/11/17 by Customer
Great service,I would recommend this service to anyone.
14/11/17 by fergie 1507
A.fantastic outfit will use them again.
14/11/17 by WALSHAW MR
Easy and a cheap option to ship heavy things overseas
14/11/17 by Ams
Quick, efficient and cost effective service - Ideal for sending parcels abroad.
14/11/17 by Peter Chambers
brilliant service! on time, hassel free as well!
14/11/17 by Customer
Easy hassle free service. Done as described and at a good price
14/11/17 by Darren Maskell
Always seem to be hit with an additional charge once parcel is in their system. We send cardboard boxes that are 48cm x 35cm x 35 cm, and are given a price for this size, Now it is obvious once they are in the system with other boxes and items on top they will squash so for example will be 37cm wide and 49 com long but no longer 35 in height ,, but because of this you then get charged more , We are now using a company called postage supermarket , half the price and someone on the end of the phone if you need help
14/11/17 by MARK ROBINSON
Do not Book! On Friday I booked and paid for collection on Monday and paid for next day delivery. Even though I chased up the collection on Monday at 5pm I was advised that they can collect until 6pm and assured me they would do so. They didnt. Numerous chases occurred by me on Tuesday to finally get a response but each response was from a script with nothing positive and nobody to actually talk to. Finally Tuffnells contacted me themselves advising that they had only just received the booking. Parcel Monkey still had no idea what was going on and had failed to provide any unscripted response. Delivery driver finally collected 24 hours late but couldnt guarantee the parcel would be delivered the day after. Do not use if you run a professional business.
14/11/17 by Donna Brown
Excellent service, reasonably priced if you compare the cost to other providers. Only downside is not being given an approx time for collection of the parcel, we waited in all day. But the parcel safely travelled from uk to New Zealand in three days!!
14/11/17 by Customer carol simms
Brilliant service and highly recommended
14/11/17 by Stanric
Do not order from DPD Classic or DX Mailing as both couriers never collected! You are better off not using Parcel Monkey altogether and going direct with Parcel Force. Customer Services is terrible, told them I wanted to make a complaint and they basically told me they could not do this. Absurd!
14/11/17 by Helen Antoniou
Normal First Class Delivery & Service - Keep it Up Job Well Done
14/11/17 by Ash Heat Treatments Limited
Cheap and reliable
14/11/17 by Lisa Brown
Very happy with the service as always.
14/11/17 by Jeff
Price was great, service was as expected. Very happy.
14/11/17 by Justin
I wish I could award 0 stars. Do not use this company or DX Delivery. My collection was arranged for Friday 10th November between 8am-6pm and no-one turned up. I rescheduled it for Monday 13th November between 8am-6pm and AGAIN NO-ONE turned up! Throughout both days I contacted Parcel Monkey and got nowhere. Parcel Monkeys Customer Service is horrific and most unhelpful as they are unable to give you any further information whatsoever. I contacted DX Delivery Customer Service directly who were more helpful and they said I was entitled to a refund and a fulfilled collection and delivery, however Parcel Monkeys terms and conditions are worded as such so they dont give refunds for their awful service despite me paying a premium for next day collection and delivery. DX Delivery told me they would send someone to pick up my parcel straight away, however this didnt happen. I will never use either company again and advise you not to either if you actually want your parcel collecting and delivering. BE WARNED!
14/11/17 by Peter
Parcel was sent back to depot as it didnt pass some terms and conditions, we were not informed of this - the recipient told us that it hadnt arrived. I spoke to 2 different people on online chat about this. No one can tell me when I will be able to retireve the parcel, or where it will be when its returned. No one can tell me what terms and conditions it didnt meet. We are basically held hostage until we hear from Parcel Monkey, and we desperately need to send the parcel out again using a different courier as its an URGENT and IRREPLACABLE package.
14/11/17 by Mr Arthur Steward
Great site and service
14/11/17 by Lee B
Could not be easier. Used UK mail through Parcel Monkey and perfect service both ends. Recommended
14/11/17 by Customer
Package wasnt picked up when it was booked for. Made a complaint, pickup got moved to another day, but then delivery company showed up and picked up anyway. And then they showed up again wanting to pickup the package that was already picked up.
14/11/17 by Customer
No problems at all, booked Parcel Force through Parcel Monkey, they picked up early and delivered with no hassle, would recommend.
14/11/17 by Gill Fitz
I was nervous to place an order through ParcelMonkey as their prices seemed too good to be true - and there were some unsettling reviews online.
I took the leap and sent a 38lb box back home from NY to Aus.
FedEx collected the parcel on the date I requested, without an issue.
I had to ask ParcelMonkey for the direct tracking numbers for the FedEx Ground (within USA) and then DHL international post as the ParcelMonkey system tracking number seemed to be a step behind. The customer service operators were more than happy to provide me with that info within 12hrs of me requesting it online.
I will mention that it was quoted as taking 2-5 days but arrived on the 7th day. I assume thats because the parcel had to wait out the weekend in Aus before being delivered Monday. My brother (recipient) was sent a text when the parcel arrived in Aus and all delivery updates.
Ill definitely use ParcelMonkey again. I saved over $100 and am very impressed with the service I was provided.
14/11/17 by Kara Vinci
I’ve used Parcel Monkey to arrange shipping of several large parcels over the past year both during and since my move abroad from the UK. All of my experiences booking shipping with them have been positive. They’re efficient, far cheaper than the post office charges that I used to pay and they provide everything I need for a smooth, fast delivery. I will continue to use them for a long time and I highly recommend them.
14/11/17 by Paul Cowden
Hello Mike Maybe you can find my package since your chat and customer service do not respond about my package which is a grave marker for my Mother! Aramex 30514464245
14/11/17 by Geoffrey Pappas
Prices shown for comparison, easy setting up once chosen. Works well
13/11/17 by Beth
Fantastic Service
Fast and efficient and very easy to use
13/11/17 by Customer
Fast and reliable service - good prices
13/11/17 by Customer
It arrived safely
13/11/17 by Carol
Easy and cost effective half the price the Post Office quoted me and only took 4 days to reach New Zealand.
13/11/17 by Customer Sandra Thompson
Great service
13/11/17 by Customer
Very good and easy to use. Just what was needed
13/11/17 by Customer
This company are a complete joke, no customer service what so ever. AVOID AT ALL COSTS!!
13/11/17 by Andrew
Absolutely, superb! I was sceptical at first. Especially because I had spent hours looking for how I could deliver my parcel online. I wish I had found parcel monkey a little easier though. But overall, great!
13/11/17 by Ade
Brilliant service, no problems and very reasonable. Thank you
13/11/17 by Janice lumsden
Great customer service and very fast delivery
13/11/17 by Richard Allenden
Quick and no issues.
13/11/17 by Customer
Been using Parcel Monkey to send parcels to China for a few times already. Their website is very easy to use, rates are acceptable, and labels are emailed to me separately by email. What I like most is that they use Parcel Force service which is very reliable and so far I have had no complaint to their transit time.
13/11/17 by Wong
Why offer "anytime between 8am to 6pm" for pickup? Who gets the 8am slots? Or even the 9am or 10am slots? At 2pm I called parcel force with who parcel monkey had linked and was told by a very polite lady to expect a call back......im still waiting for that. At 4pm I went out as I needed to.....and guess what.....4.10pm they turned up to pick up the item. Thankfully my neighbour was able to give the driver the item but in this day and age of tracking and customer service I found this service very lacking and not one I could recommend. Sure its cheap but pay a bit more for a stress free service.
13/11/17 by Annoyed from Maidstone
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