We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
FANTASTIC SERVICE
11/05/23 by Customer
Reliable and no issues with delivery
11/05/23 by TS
Fast and safe delivery
11/05/23 by Kasia
Very easy service to use, prompt and efficient, the collection was on time by a very helpful employee and the whole process was easy
11/05/23 by Patrick
It is now 20 days since handing my parcel in and it has still not arrived in the destination country. Considering the timescale advertised was 3-7 days, the service is terrible. I have raised a request to follow up and PM has said there is nothing more they can do. The parcel is time critical to me and this is causing me issues as I have missed delivery deadlines. If you have anything time critical, do not use parcel monkey or parcel force as neither party is willing to help me further. You will be left hanging!
11/05/23 by Katherine
Easy to book and worked as required. Knocking off a star because the chosen courier damaged the goods in transit. Not PMs fault, but just not a 100% satisfactory experience for that reason.
11/05/23 by Customer
Great service but could be made simpler and easier to use.
Deliveries to individual people, a phone number is not always possible and yet its a mandatory must complete box
11/05/23 by Mark Walker
Excellent service. I had an awning to post it was 3 parcels 2 weighing 30kgs and 1 was 19kgs. I just put in sizes then weight and then I got the prices. They were cheaper than going directly to the company I used. I booked pick up late Wednesday evening.Parcels were picked up Thursday and delivered Saturday am. I didn’t pay for Saturday delivery. Very impressed with the service we got would highly recommend Parcel Monkey 5*
10/05/23 by Sandra Weston
Good booking process and affordable!
10/05/23 by Mike_Oliver
Useless Next day delivery doesn’t mean next day delivery. They failed to notify the courier and we wasted £80 on next day delivery. 2 days later we are being told parcel has finally been Collected but may not be delivered for another 2 days. I pay top dollar for urgent assistance and This is the second time in a month that parcelmonkey have let us down. Breakdown of communications with the companies they use, who knows, but it’s not acceptable and I will be contacting trading standards. I can’t even speak to them on the phone NEXT DAY SHOULD MEAN NEXT DAY. Not 3 days Disgusting company
10/05/23 by mark S
Competitive price, easy to follow instructions. Delivered on time ????
10/05/23 by Janet Heller
Reasonable price + very prompt - delivery date spot on
10/05/23 by Peta
They did not even collect the parcel and made no attempt to advise that they didnt or even why!
10/05/23 by Customer
Easy to use, great service, no problems
10/05/23 by Liz
Tried to contact them. IMPOSSIBLE! Not interested once they have your money. Cheap and nasty
10/05/23 by customer
Excellent as usual
10/05/23 by BEATA WERNER
Very Delayed on delivering and now Ive have to do a full refund as they have said it is damage
10/05/23 by Andy Mcgarrity
Picked up and delivered well. No damage to box or goods. Delivered one day early. Great communication with customer.
Very pleased.
10/05/23 by Ross Power
Fairly easy and fast to use their system. Found good price cost for collected parcel..
09/05/23 by Ted Veitch
Simple to use and worked well for sending a large heavy item.
09/05/23 by Ant
Had a good easy selection courier’s to choose from and easy to compare prices. Prompt pick up and delivery
09/05/23 by Ann Harvey
Hassle free collection from home. Helps be spent more time on my business. Use them a few times a week for National and International shipping
09/05/23 by Matab Hussain
Well handled by all parties prompt and all parcels undamaged
09/05/23 by Kevin Abley
easy and a reasonable price
09/05/23 by Al Hosie
No customs documents sent to courier. Therefore courier could not receive the parcel. This happened on 2 separate occasions. We had to take the parcels to the main Fed Ex depot ourselves.
09/05/23 by Customer
Amazing!fantastic value .all options available .quick delivery ...will use everytime ..very impressed.
09/05/23 by Ems
Collection made when requested and as far as I am aware delivered safely as requested.
09/05/23 by Victoria Stradling
Always a first class service from parcelmonkey++++++++++
09/05/23 by justin
More carefull collection, contact and delivery
09/05/23 by Customer Maria
Very easy to compare different courier pricings, and provided a very streamlined way to select the best courier/delivery service for my parcel.
I had a guitar to send that was sold on eBay, and I needed a courier that could handle bigger items.
Parcel Monkey was perfect for making this straightforward for me.
09/05/23 by Christopher Alan Brooks
Great Website. Easy to navigate, great value and a number of options of carriers
09/05/23 by Michelle Denney
Efficient service
09/05/23 by Mr Berman
A quick and easy to use online service, parcel took 5 days to reach the west coast of Canada, good tracking to follow online. Also quite a reasonable price, more expensive than sending by Royal Mail airmail but gets there within a week compared to around 3/4 weeks or sometimes longer going by air mail.
09/05/23 by IAN DUTHIE
Everythings was fine. Ive used parcel monkey many times before. I would use them again. The prices are not to bad and they deliver wishing the estimated time too.
09/05/23 by Simone
Was told delivery would take 5 - 7 days but, has been 11 days so far and still not arrived.
09/05/23 by Julian Williams
User friendly. Easy to navigate. Clear and concise. Would recommend.
08/05/23 by Kayleigh
Instructions for collection and delivery were followed precisely and Parcel Monkeys comparison site gives excellent information on the couriers prices. Highly recommended.
08/05/23 by John Prendiville
Parcelmonkey has always been and continues to provide prompt and efficient service. They are reliable and straightforward in their communications and delivery.
08/05/23 by Josephine Mcmanus
Great service all round. Quick and easy process. And delivered well within time. And they were helpful with customs declarations. What more could you ask for. Thank you
08/05/23 by Paul Scott
All went according to plan with my collection and delivery and at a competitive price.
08/05/23 by Paul Tarbrooke
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