We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
Paid for a 24hr service, but parcel was not delivered! No explanation given on tracker either!
06/06/23 by Customer
Parcel delivered late due to parcelforce.... Live chat ignored my messages.... Update just said we will contact parcelforce.... Heard nothing else from PM.... Poor service all around
06/06/23 by ANDREW MCHALE
easy to use and clear comparison between alternatives. Simple procedure got to label printing and system worked well
06/06/23 by Jeniver
Once I had navigated the online set up and logged in, I did find it relatively easy to arrange my parcel collection and delivery. The tracking was a bit hap hazard but found out the easy way to do it as the links were not doing what they were meant to do. Parcel arrived earlier than had been said but that was a much liked bonus. So, overall I was very pleased with the purchase with Parcel Monkey.
06/06/23 by Biggles
Very easy to use Website. Very resonable prices picked up on day booked and delivered by 9am following day. Excellent service
06/06/23 by Oz Connelly
The parcel was collected in a timely manner and delivered the next day as requested. Who could ask for more. The gentleman who collected the parcel was courteous and polite.
06/06/23 by Customer
All very goid
05/06/23 by Barrie Fowler
Item collected by a very helpful driver at the time and date arranged. Delivered on time, all goods intact, no complaints, top class sevice
05/06/23 by Customer
Quick pick up and delivery.
05/06/23 by Monique
Easy to follow booking procedure. Good value
05/06/23 by Mike
Easy booking procedure. Cost effective.
05/06/23 by Mike
All good with Parcel Monkey but had to find second drop off as first selected couldnt scan QR codes( FedEx)
05/06/23 by Togs
all as expected, parcel arrived on time. easy to book online and easy to arrange collection. all good!
05/06/23 by Nik Harris
your postal delivery service is ****. I will not use you again
05/06/23 by sam torren
Delivered promptly and efficiently
05/06/23 by Lyn Carroll
Very easy to use
Fully satisfied with service
05/06/23 by Nigel Tresidder
Seamless process from registering, booking a collection and delivery to the final destination.
05/06/23 by Michael Fernandes
Picked up and delivered without any hassle
05/06/23 by Ronald
One of the very worst services I have ever used! Didn’t deliver the parcel to its intended destination twice, so I ended up having to sort myself which cost my customer 3 days Labour and me a 300 round trip to London and back!
05/06/23 by Mr Omara
Charged me extra for weight even though was weighed on calibrated scales and have print out of exact weight 1/2 kg lighter than what was paid for
05/06/23 by matthew fanshawe
You were fine your courier parcel force are **** left parcel outside for collection with large sticker saying parcel force driver chose to walk past it and put card though the letter box saying need to rebook thi k you need to find better courier
04/06/23 by mike webster
Quite often the payment wont process for hours, unfortunately I needed to get parcel sent quickly the other day in time for the courier Parcel force was £14.69 but as I could pay I went to the post office and Parcel Force was £28.00
04/06/23 by TRISTAN HOWARD
Good price, delivered on time - all good!
04/06/23 by Mike_Oliver
Sorry No time
04/06/23 by Roy Watts
All went to plan
04/06/23 by Mr Graham Smith
Good location for me , safe and quick .
04/06/23 by Candy
quick delivery
03/06/23 by Customer
Spot on always
03/06/23 by Andy
No problems at all.
03/06/23 by Maurice Stewart
Very easy to setup and sort.
03/06/23 by Jeyhan Hizli
Easy to book online. Chose Evri as theres a drop off point in our village. Delivered on time. Will be using them again. Great service
03/06/23 by Deborah
Great website that is easy to use and easy to navigate. Delivery on time as usual.
03/06/23 by VJSports UK Ltd
Easy to use website and delivery on time
03/06/23 by VJSports UK Ltd
Told me an item I sent weighing under 2kg actually weighed 10kg and then charged 70% more, what a joke company. Avoid like the plague
03/06/23 by Tin
As usual hreat service in terms of collections and delivery time
03/06/23 by VJSports UK Ltd
efficient and easy to use
02/06/23 by Gary
Excellent service as ever
02/06/23 by Sue
Terrible experience. Made me reschedule twice and still no one come to another courier. The customer Service is terrible. Never using it again.
02/06/23 by Clover
Another flawless service through Parcel Monkey. I have chosen the collection service with 48hrs delivery. Good price (better than other providers), was able to track my parcel all the way. Will use again and recommend.
02/06/23 by MIchael
Completely stress free to find price , print labels and send parcel from your own home , great price comparison options too !
02/06/23 by LYNDI MOLYNEUX
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