We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
parcel collected and delivered to US in 5 days which included Public Holiday in both countries.
02/06/23 by Linda Kitchen
Beware stay clear of these fraudsters at all cost, the items I posted using parcel Monkey turned up totally destroyed, the buyer sent me multiple pictures of the contents and the box and it looked like theyd been thrown from the wagon onto the tarmac multiple times before getting dragged down the motorway to their final destination, and even though Id payed for extra cover these clowns said I wasnt covered due to inadequate packaging, the contents were wrapped in multiple layers of bubble wrap and sealed in a sturdy well taped box, dont think any packaging would survive the onslaught parcel monkey provide. To top it off customer services-complaints blank you once these Charlatans fob you off with their p.ss poor excuses, Summary TAKE YOUR CASH DESTROY YOUR PROPERTY BLANK YOU AND MOVE ON TO THE NEXT VICTIM.
01/06/23 by Keith Wright
Perfect, no stress and hassle free, collected and delivered on time.
01/06/23 by Jamie Hinds
easy and worked.
01/06/23 by alberto
Easy to complete and convenient drop off
01/06/23 by Teresa Rogers
Parcel failed to scan in the shop so asked customer service on 4 separate occasions what the stated error meant. Every time I was ignored and the only way to speak to them is via chat. I send around £800 in international parcels a month and certainly wont be trusting these jokers. another courier Express put this company to shame!
01/06/23 by Neil Hustles
The delivery company that referred from your company to slow it take to much time I ordered on 26 may but up to now I haven’t received my order.
01/06/23 by Customer
exessivley fined for a slight mis-measurment, it would have been more cost effective to ship a 1000kg euro pallet after being fined for a small measuring error. very unfair.
01/06/23 by Customer
EASY ONLINE SYSTEM. LOCAL DROP OFF. ARRIVED IN 5 DAYS FROM UK TO USA. THE RECIPEINT HAD AN ISSUE WITH THEIR LOCAL USPS DELIVERY. I RANG DPD AND THEY SORTED THE PROBLEM IMMEDIATELY. 5 STARS ALL THE WAY. THANKYOU.
01/06/23 by Daniel
Efficient polite and on time
31/05/23 by CLARE
good service and better pricing than other parcel comparison sites
31/05/23 by Helen Griffiths
Really quick and easy cert efficient service…
31/05/23 by Wayne Alcide
the delivery was fine, however, they automatically took a second payment claiming the weight was heavier than declared, it definitely wasnt, the actual weight was 16kg and I declared 20kg, they claimed it actually weighed 33.72kg - they even put a declared weight on the invoice for the additional charge being 24.3kg, I declared 20kg as detailed on their website and paperwork!!
31/05/23 by Customer
Delivered when said it would be and no hassles
31/05/23 by Diane
Simple process and competitive price to send parcel which arrived within a week as promised. Second parcel I have sent with Parcelmonkey and very happy with service.
31/05/23 by Nanan
This is a good place to get cheap quotes but their customer service is useless. It took Parcelforce almost a week to collect and deliver a 24hr parcel. I complained to parcel monkey (you cant complain to Parcelforce directly) and parcel Monkey just sent me a load of Ts & Cs. They honestly couldnt care less. They are supposed to be a broker and there to help you when you have issues but they are clearly on the side of the courier.
31/05/23 by Tim
Drop off to post office need to pay 17.5pounds. Unbelievable!!!
31/05/23 by Amy
Easy to set up. Easy to use and understand.
31/05/23 by Alan Reid
Booked Parcelforce 24 on a Saturday delivery. Cost over £100. Easy to book, however when the tracking showed a failed collection the problems started as there is no telephone number for PM and whilst the web chat showed available, nobody came online, saying they were busy. Email contact can take up to 25 hours and that’s just not prompt enough. Luckily a call to Parcelforce sorted the issue, even though the client is PM in reality. Won’t use again for this reason, as it’s when issues happen you need decent customer service.
31/05/23 by Jonathan
No customer service whatsoever
31/05/23 by Customer
I had booked with Fed Ex. The drop off point was a newsagent in my village. However, they did not take Fed Ex. I then drove to Epsom 3 miles awayonly to be told again no they dont take Fed Ex. He kindly told me I had to call to have the parcel collected. So it was a bit of a nuisence.
31/05/23 by Lynda
My parcel hasn’t been collected
31/05/23 by Buddy love
Paid for collection. Parcelforce didn’t come to collect. Said I wasn’t in ( business open during open hours ). I had to drive parcel the next day to post office seven miles away. Paid for urgent 24 hour delivery - I failed my customer. Time frame was useless to customer, had to fully refund customer and accept return. ????????♂️
30/05/23 by Rob Brown
Arrived on time. All was very easy to book and send.
30/05/23 by customer
Very easy to use and good price
30/05/23 by Mr david thompson
made a mistake on the label, cancelled before collection. money refunded as promised.
30/05/23 by Do not save card details with
A great service and vey quick delivery
30/05/23 by Angus Kennedy
Everything went smoothly.
30/05/23 by Melinda Dr Borzon
Fantastic service
30/05/23 by Alan Stadler
Easy to use great value
30/05/23 by Customer
Great price and excellent service
30/05/23 by Nazir Mamiyar
delivered on time
30/05/23 by MR G
I found a convenient way to send my parcel which worked perfectly.
30/05/23 by Mr Stretton
Speed of action
30/05/23 by Dear Mr Beasley
prompt service
30/05/23 by kamran setoodeh
Got a notification 3 days ago from Parcel Monkey that a parcel was on its way to me. The tracking link, 3 days later, gives me no idea if they parcel has even been collected, let alone when its due. The email says "any issues, contact the person who sent it!". How the heck are they meant to know where it is in the logistics network? Utterly incompetent and unacceptable in 2023, yet, seemingly, the norm.
30/05/23 by Ian Harvey Read
Been using these guys for years, always good and parcels always arrive.
30/05/23 by Terrance
Easy to have collected from home - and delivered without transit damage. Pricing was good;
Will certainly use again.
30/05/23 by John Duncan
Zero issues with price or drop off. Box arrived just fine. Please come to America!
29/05/23 by crevasse
Meant to be a 2 day delivery - posted 6 days ago and still not delivered !
29/05/23 by Iris McClelland
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