We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Still waiting for the delivery - rubbish service
08/05/23 by Nicholas Page
Did what it said on the tin... hassle free, took slightly longer to arrive than anticipated but that was due to being stuck in customs for five days. Good tracking info kept me in the picture though. Highly recommended
08/05/23 by PETER
Well pleased excellent service
08/05/23 by Customer
My parcel hasnt been delivered, how do I find out what happened? No notifications.
08/05/23 by Richard Ward
Picked up and delivered On time with no issues.
08/05/23 by Suzy Rowe
They refused to take the parcel ! Didn’t tell me that it hadn’t gone , I’ve emailed asking for the 60 pounds back and heard nothing other than this ! Stay clear !! The place we took the parcel said they are having a nightmare with this courier and you struggle to get hold of them
08/05/23 by Clare
Great improvements
08/05/23 by THE GENESIS
Excellent Excellent Excellent Excellent Excellent Excellent
08/05/23 by Zunera Sheik
Parcel still not delivered after 7 days
07/05/23 by Lee Mclellan
Ive been using this company for many years great service no problems.
07/05/23 by Mr Polillo
My advice is dont book 24H Parcelforce Service. They dont collect your parcel on time.Parcel was delivered to late. Better to choose diferent courier. Very,Very disappointed. Customer.
07/05/23 by Wioletta Sulima
Clear instructions on weight and size of parcel, filled in with extra insurance for extra after the first £25 which is £5 more than Parcel force I think. Evri delivered within 3 days, but the parcel monkey chose that as the cheapest without me having to input details in all the other providers Web sites.
07/05/23 by Caroline&David Williams
Excellent collection and delivery 1000% use again
07/05/23 by Customer
Easy to use and reliable
07/05/23 by Customer
Good service
07/05/23 by JRaj Killi
Good prices, range of options, easy to use website
07/05/23 by customer
Easy to use and reliable
07/05/23 by Francesco
My parcel hasn’t arrived and I haven’t received any updates. Can someone please contact me?
07/05/23 by Kat Comer
Great service at a great price.. Recommended.
06/05/23 by JOSEPH WATT
used global service priority ( paid over £100 ) but somehow they dont know where my parcel is now . Tracking has not been updated since 2nd of May . Awful service. Will not recommend to anyone
06/05/23 by Justyna Maryniak
Excellent service. Would recommend
06/05/23 by Micky Blue
Delivery took 3 days from Devon to South of France
06/05/23 by Customer
One beautiful guitar and two flutes with 150 years difference in age and they were both carried and delivered with courtesy/care and professional efficiency.
A few more instruments to sell and Parcel Monkey will always be my choice to get these treasures to their new owners safe and sound!
06/05/23 by JOHN WOOD
Did what was expected - parcel arrived in a timely fashion.
06/05/23 by Bob hartfield
Really happy, a very convenient and easy to use service that worked perfectly when I sent many parcels.
06/05/23 by Sam Turner
Parcel monkey and parcel force worked well but the handover to a 3rd party courier in Scotland extended the delivery time by 24 hours. Given I was quoted and paid for 24 hour delivery I think this is unacceptable
05/05/23 by Customer
Picked up and delivered exactly as scheduled, plenty of tracking info too.
05/05/23 by andy
Excellent service
05/05/23 by Rocio Cragg
Parcel Monkey UK. Were efficient and effective in delivering the parcel overseas for a reasonable cost. A very easy process.
Good information by company, from postage to delivery.
05/05/23 by Mr RS
Very good service
05/05/23 by Lisa
Brilliant service, will use again
05/05/23 by FA-ST
Pallet collection booked for 05/05/23 which will not be collected until 09/05/23
05/05/23 by Customer
Parcel was labelled correctly, but, the delivery company delivered the parcel to the wrong address. ParcelMonkey are now refusing to issue a refund and wont assist in getting the parcel returned to me! Absolutely disgraceful service and the online staff are all base doffshore who have no clue what to do! An absolute shambles!
05/05/23 by Aqeel Ajazi
Used PM again and it was really good.
Thanks.
05/05/23 by S. Glasgow
They are correct and very nice people
05/05/23 by Customer
Perfect...... really easy and good price.
05/05/23 by Mr Christopher Mitchell
Great service
04/05/23 by Dave Roberts
Excellent service and even with the holiday the parcel arrived on time.
04/05/23 by Customer
Booked using the selection for ParcelForce who did not arrive on booked day, rebooked and so far no show again. Maybe not a reflection on Parcel Monkey but ParcelForce?
04/05/23 by Edward Conner Solicitors
easy to use service
add measurements and weight and get the cost straight away - booked and collected without any fuss evan for really long parcels. recommended.
04/05/23 by rob willis
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