We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Perfect service
04/05/23 by John Obrien
The parcel did not arrive, and the help line said they cannot help and advised to contact a foreign post office for help.
04/05/23 by Customer
Best price, quick efficient service speedy delivery at the push of a (few) buttons
04/05/23 by Customer
Super speedy delivery, on time. Id have given 5 stars for a collection time window ????
04/05/23 by Michelle Daniels
Great service
04/05/23 by Debbie Hirst
Great service so easy to do just a few clicks and drop your parcel off. Great for people like myself who don’t have the time to queue at the post office & sometimes a lot cheaper. Would highly recommend 5*
03/05/23 by Mr M Vance
Great service
03/05/23 by John
Small problem downloading and printing the label, but contacted the online team, and they resent the labels, and all worked out well.
The person I spoke to was very understanding and helpful.
03/05/23 by Paul Sharrard
QUICK COLLECTIONS
03/05/23 by GREENFLAVOUR
does wot it sez
on the tin
10/10
03/05/23 by Barry Fitzgerald
Easy to use website to find the right courier .I have used Parcel Force a lot and parcels have been collected door to door service. All good!
03/05/23 by Jane Russell
not an issue i just drop at the post office and as i work for parcel force i only use parcel force because i know everything gets treated well
03/05/23 by Customer
Great service. And fast delivery next afternoon
02/05/23 by JUDY WILSON
Parcel monkey charge us and additional £200 on a £130 delivery. Spoke to the bank and they said as you agreed to their terms and conditions they can add additional charges! Avoid at all costs.
02/05/23 by jamie nicholson
All went according to plan
02/05/23 by Paul
Excellent Service & hassle free
02/05/23 by NEWTON
does what it says on the tin no fuss
02/05/23 by Kerr Robertson
Parcel was picked up and delivered to address in Australia in a week cant fault pacel Monkey or parcel Force will definatly use again
02/05/23 by Ronald Cuthbert
Not that simple, but you get there in the end. Incredibly small field for the address. Have to really limit what one puts in.
02/05/23 by Katherine Clewes-Garner
UPS damaged my parcel sadly. Not great when it is a high value item wrapped safely and appropriately.
02/05/23 by Tobias D. Gorn
Everything was spot on. Used Fedex and their production of all labels at the drop off point was great...after I explained how and why he should scan the Fedex QR code. Probably worth making sure that Fedex drop off points are aware of this.
02/05/23 by Michael Jobson
Great service as usual Thanks
01/05/23 by Russell g
Ease of use. Straightforward and recommended.
01/05/23 by D Turner
I booked a delivery it stated shop would print,went to 3 different shops, all declined the request Paid for nothing
01/05/23 by Customer
Got to USA on time Great stuff thanks
01/05/23 by Mr P Balshaw
Parcel arrived right on time and delivery man was very polite. Thankyou D.Crawford
01/05/23 by Dora
Very easy to book and fortunately have a local drop off.
01/05/23 by Sara Pepper
Met the 48 hour schedule.
01/05/23 by Chris
So far TERRIBLE as it STILL hasnt arrived. This is the first time I have used Parcel Monkey. I wanted to send a parcel from London, UK to my son who lives in Copenhagen, Denmark. It was for his birthday which happens to be today and the parcel has STILL not arrived!!! After carefully reading all the information on Parcel Monkey I chose the Parcel Force service which was supposed to take 5 - 7 days. I dropped the extremely carefully packaged and properly labelled item off at a Parcel Force collection point (a Post Office) at 4pm in the afternoon on Wednesday 19th April, which was over 12 days ago... it finally arrived in Copenhagen on 27th April and has apparently been sitting in customs ever since, despite me properly completing the relevant forms etc. Who knows what will happen next but I currently feel completely let down :(
01/05/23 by just a disappointed customer
EASY TO USE WEBSITE, GOOD CUSTOMER SERVICE, SIMPLE PROCESS
01/05/23 by Mr Derek Lupton
Turned up to
Collect parcel when arranged
01/05/23 by Susie
The parcel was not delivered till this time ,more than 10 days,it is really shocked
01/05/23 by Customer
Everything for my delivery went smoothly.
01/05/23 by M61Vulcan
Very easy website. Had to send a eBay parcel to Norway. Half the price than my local post office.
Downloadable custom forms and great tracking.
Very happy
30/04/23 by David Sweeney
Easy to follow web site, excellent price, all round good experience
30/04/23 by Kenny Kay
Easy to use ,very simple
30/04/23 by Martin Solomon
Its all quite simple re. the five star rating. It was a bit of a faff filling in the required forms, but once we had completed them the parcel was collected on time and has been safely delivered to its destination. Whats not to recommend....?
30/04/23 by David
Good value and as quick as promised (the only thing stopping a 5* review is the fact that you only get a collection day, not a collection time / window for Parcel Force - Parcel Monkey could make this clearer when customers are selecting this option)
30/04/23 by Customer
You returning my parcel after nearly 20 days without any explanation,I cant understand why???
30/04/23 by Shahram Omidi
Yet again, Parcel Monkey came good, parcels to Australia with ease, documentation easy to complete, information and responses quick and accurate. More importantly goods delivered on time, tracking updates are brilliant.
30/04/23 by Harry sansom
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