We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
Great service, more than happy with it ????
29/05/23 by Customer
Parcel not collected on the day requested. I had to reorder for the next day
29/05/23 by Chris
An easy to follow, straightforward website, immediate response/provision of forwarding labels for my parcel, collection was as promised and notification of safe arrival to recepient.
Could not have been better service.
Will use again
29/05/23 by John Rogers
Easy to book but not so simple to find out where to drop off the parcel.
29/05/23 by Md
Excellent service
Highly recommended
29/05/23 by Philip Wright
If youre looking for hassle-free international delivery, Parcel Monkey is well worth checking out. Service simple to use - all necessary information provided. Prompt delivery.
29/05/23 by Karin Mont
Cost effective and efficient service, would certainly use again.
29/05/23 by Ken - Kent
Parcel Monkey always offers the most competitive prices, and I love that they handle the customs forms for me so I dont need to go to another website to find them. It also puts my mind at ease that there is a dedicated team I can contact if my shipments are lost or damaged- no more shrugs at the post office!
29/05/23 by KayH
This may be an inexpensive way to send parcels but don’t rely on its 24 hour service. The last 30/35 parcels I have sent have taken a minimum of 48 hours and some Longer. Parcelmonkey blame parcelforce and parcelforce say go back to parcelmonkey not good enough
29/05/23 by Customer
Parcel monkey is easy to use and gives you a good choice of services
29/05/23 by Karen
Fast and efficient
29/05/23 by Lee
No problems.
29/05/23 by Keith Barnes
Great easy to use site which gives you options to choose the best service for you from different couriers.
29/05/23 by Mohammed Riaz
Great service!
28/05/23 by Lauren
Overall well
28/05/23 by TS
Terrible took money from My cars without my permission two weeks later
28/05/23 by Allan Laidler
Reliable, fast and affordable. Quality service
28/05/23 by ann
Great service, I loved that I could have just one account and compare different parcel couriers! My parcel arrived without issue and I would definitely recommend this service :)
28/05/23 by Kornelia
Straight forward explanation so easy to use
Very impressed.
27/05/23 by Mrs Enid Jennigs
No help when needed just Talks
27/05/23 by Raman Sangha
Prompt response
27/05/23 by Watermark
Excellent service, easy and trustworthy
27/05/23 by Mr Mustafa Ibrahim Hassanin Raslan
TRYING TO COMMUNICATE WITH CUSTOMER SERVICE IS MORE DIFFICULT THAN CONTACTING ALIENS, THEY SIT BEHIND COMPUTER SCREEN DEVOID OF UNDERSTANDING AND COMMON SENSE, THEY MUST BE BRAINWASHED INTO SCRIPTED RESPONSE NO MATTER WHAT YOU SAY, THEY ASK FOR PHOTO EVIDENCE OF PARCELS BUT THE SITE WONT LET YOU UPLOAD PHOTO EVIDENCE, THEY BELIEVE EVERYTHING THE CARRIER SAYS AND QUESTION EVERYTHING YOU SAY TREATING YOU LIKE A LYING MORON, THERE IS MUCH ROOM FOR IMPROVEMENT.
27/05/23 by SQUIRZY
Easy easy unlike this!
27/05/23 by Anne C
used the multiparcel 24 hr service and not disappointed picked up on time and delivered next working day
27/05/23 by j. weir
Because parcel was on time and good servic
26/05/23 by Mr Shah
Good all round transaction, thanks.
26/05/23 by Mike bythell
Good Service, fast delivery. Will order again latexandlovers.co.uk
26/05/23 by Customer
Posted on a Friday, 48 hr delivery service. Delivered following Wednesday. In its favour, did leave parcel with a neighbour when recipient was out.
26/05/23 by CustomerHugh McBride
Legal documents to be sent. Chose FedEx that stated priority delivery 1-3days. I hand delivered on a Friday after visiting 2 other places on the list that no longer took hand collection. Documents to be sent from UK to Gibraltar Sent Friday 19th. Arrived Seville 22nd. Stayed there for 5day, Now further delayed until Tuesday 30th. Now have legal problems.
26/05/23 by Customer
value for money and as always good service
26/05/23 by anthony black
Great curier
Thanks
26/05/23 by Mrs Zvjezdana Matovinovic
easy to arrange and pay for a parcel delivery, dropped off at local post office and prompt delivery to Switzerland
26/05/23 by Rosie Simpson
Booked a parcel to Spain. Paid for 20kg, sent 15kg. Parcel Monkey subsequently charged our card for the same as the initial payment claiming the parcel weighed 33kg. Utter lies. Avoid
26/05/23 by agriff
Very quick and easy
26/05/23 by Azar
reasonable price and efficient delivery. Tracking didnt work so some anxiety while I was waiting!
26/05/23 by customer
parcel not delivered.i am now trying to find out where it has gone to please help.
26/05/23 by Mr Ian Clarke
Quick, easy to use service. Can recommend!
26/05/23 by Dr Helen Hyde
Excellent service
25/05/23 by Customer
Appalling customer service - uncommunicative when parcel was not delivered (waiting over a week for responses to basic enquiries) and threatening in tone when customs information was requested (even when previously provided). Dont trust the tracking information of either ParcelMonkey or third-party carriers. Avoid this company like the plague - an exploitative intermediary with pathetic customer service.
25/05/23 by Customer (May 2020)
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