We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,606 reviews.
Awful company paid £42 to deliver a birthday present to a family member in Canada, 4 weeks later my parcel hasn’t even entered the system. Was lost as soon as it left my hands…. With literally 50 messages backwards and forwards for 3 weeks daily. They said the parcel couldn’t be found. Absolutely disgusting service. I wouldn’t recommend anyone using this company.
25/05/23 by Samantha Morgan
Managed to arrange delivery through parcel force of heavy large irregular parcels
25/05/23 by Alison Pritchard
Booked and paid for 3-4 day delivery and now informed it will take a further 2 weeks! These were medicines and will arrive after my wife leaves. A complete shambles
25/05/23 by Cory Peterson
I sent a parcel with ParcelForce via Parcel Monkey. I double checked the dimensions before sending the parcel. The cost of the shipment was £21. They then charged my card an additional £124 with no warning, allegedly because the dimensions were larger than booked. Its virtually impossible to get hold of anybody in customer services but when I finally did they claimed that the parcel was a dimension that is impossible given the contents. They asked me for photographic proof of the dimensions which is clearly impossible as the parcel has been sent. Avoid these people. They will try and rip you off!
25/05/23 by Steve Hall
Absolutely disgusting service. Initially paid and booked for a collection , which they said I’ll get an ETA, never did and no body arrived for the Tuesday. Called them again on Wednesday morning. Booked it for Thursday and the ETA is 8am to 6pm! Ridiculous!
25/05/23 by Tannaz Tehrani
I had to take the parcel to the post office myself, so really no point is paying extra to them just for it not to work out anyway.
25/05/23 by Annie McCall
Id like to give you ZERO, because my order from IHerb was not delivered to Italy by DPD and returned even without calling me. G93909575693810T. The address was right, also it was not the first delivery from IHerb to this address. Its terrible because there were goods that i really needed.
25/05/23 by Raisa Savchuk
Parcel wasnt lifted and we werent notified nor refunded. Not the first time this has happened but it will be the last, will not be using parcel monkey again
25/05/23 by Customer
Simple effective service which is all I wanted. Took away the hassle of sending a very large box containing my eBay sale. Thank you.
25/05/23 by Ruairidh MacKenzie
Was promised del to USA within 3-4 days. 4 days later it’s still in the UK ‘waiting export’. Not sure when it will get there
25/05/23 by Julie Reid
Insanely easy to arrange online. Very cheap, very fast, very good tracking and update service DEFINATELY a winner in every way!!!
24/05/23 by J Baxter
Easy to book the delivery, print the label and a great price. You can track the parcel on each stage of its journey.
24/05/23 by Martin Bate
Muy buen servicio y rapido, volvería usar
24/05/23 by Mariela Rosas
The booking process was simple,the package arrived. The headline rate however was subsequently hiked by 50% when the parcels relatively nominal value (£200) was revealed. Felt a bit sneaky. I will shop around a bit more in the future, rather than opt for convenience.
24/05/23 by Steve
I ordered a parcel collection and delivery with PM. The item was lost and having paid the additional to insure the item to its value of £500 I made a claim. This went rapidly downhill. I had to chase to get my claim form. This was then sent to me late, in violation of their own T&Cs. I then filled this out and returned it to them. I was then told I was beyond the time limit for a claim. Pointing out that this was due to their own mistake in sending out my claim form after their time limit fell on deaf ears and I was left over £400 out of pocket having to purchase replacement goods that I paid to have insured.
24/05/23 by George
Very simple process. Cheap and easy
24/05/23 by Luke Galton
Easy website to use, excellent service, both parties well pleased.
24/05/23 by Customer
Cheap and Easy to book
24/05/23 by Ronald
We use parcel monkey regularly to send boxes to Australia - service is always first class and any queries are answered almost straight away.
24/05/23 by Customer
Regrettably, my parcel did not arrive at the intended address, and the person who signed for it was unfamiliar to both myself and the recipient.
24/05/23 by Sultan
Paid for next day and it was charged out at £47 . It should have got there for Friday and didnt arrive until the following Monday that said it got there and was in good order when it did
24/05/23 by Mr barrie greenwood
Fast responsive and on time
24/05/23 by cameron leitch
My parcels were unable to be delivered so were returned, but not to the address collected from instead they were returned to Parcel Monkey in Southampton. I have been told I can either pay for them to be returned to me, collect them myself or they will be destroyed! Now I do not live very close to Southampton at all so this is not an option for me. After trying to contact parcel monkey multiple times over the last week or so I have been completely ignored. I am disgusted at this service and the fact there is no contact line to speak to an actual human is very frustrating! I will not be using Parcel Monkey again after this experience.
24/05/23 by Robyn Henderson
On your listing of nearest collection points 2 didn’t do dhl One couldn’t print label from a qr code Took the 4th shop to print label and send
24/05/23 by bob
Everything went quite smooth
24/05/23 by Christopher Doherty
Good delivery service. Would use again
24/05/23 by Marion Standley
V good simple efficient service
24/05/23 by Pippa f
Was searching for cheap international delivery when I came across Parcel Monkey. They offered a cheaper FedEx rate than FedEx’s own website. The parcel arrived right on time!
24/05/23 by Zain Shahid
I have previously used parcel monkey for their service.Booked a parcel for USA to be delivered to a family member,which parcel force delivery was very swift. This time delivery was with DPD, collected on the right day but since then the web site for tracking my parcel is not only not clear,dates are not posted in order.Abreviation of words are not clear either so to understand their configuration is confusing. On top all this parcel still hasnt been delivered and still in transit. Phone number that is provided is a waste as there is no human at the end of the line. The service is disappointing. Would very much like someone (human)to answer my questions about my parcel where is it at the moment.
24/05/23 by Turkoz Youssouf
Cheapest most efficient and reliable Job well done through them.
24/05/23 by THELMA JURSA
Gave me a qr code for address using fedex. None of the shops including fedex depot had qr readers needed to give them tracking number to find address to print.. however once taken fedex delivered very quickly
23/05/23 by Daniel
Easy to use site, choice of couriers at great rates and easy to track your parcel. Will definitely use again.
23/05/23 by Water Baby
great service
23/05/23 by Customer
Great service
23/05/23 by Tazul
Always reliable
23/05/23 by Susan Garrett
YOU ARE EXPECTED TO TAKE PHOTOGRAPHS OF EVERY PARCELS MEASUREMENTS AND WEIGHT JUST IN CASE THEY LOSE ONE, THEY STAND BUY STUPID VOLUMETRIC WEIGHTS THAT ASSUME IDENTICAL PARCELS ALL WEIGH THE SAME REGARDLESS OF CONTENT, THAT IS TO SAY A BOX OF FEATHERS WEIGHS THE SAME AS AN IDENTICAL SIZED BOX OF LEAD, ABSOLUTELY RIDICULOUS AND YOU CANNOT ARGUE WITH THEM.
23/05/23 by Customer
good srevice all round and the trackeing
23/05/23 by jonathan
Experience was good
23/05/23 by Customer
Easy to book . Easy to print labels .
As cheap as eBay parcelforce
23/05/23 by Carl
Great service
23/05/23 by joseph mc menemy
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