We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Perfect delivery
29/04/23 by David Gilchrist
Love using parcel monkey, items always get collected on time and dropped off when expected. Great service
29/04/23 by Miss Janice Warden
Really good website and very intuitive approach for customers
29/04/23 by Lisa
I was updated all the way and parcel
wad delivered professionally.
29/04/23 by Diana Mensah
Brilliant service..Next day pick up,and following day delivery..granted it wasnt cheap, but I was desperate for the parcel to be delivered quickly..and thats exactly what I got
29/04/23 by Tony Horrocks
Fast Delivery and good service
29/04/23 by Anne
Fæst and good service
29/04/23 by Sonia
Very happy, everything happened as they said it would. Can’t fault them.
29/04/23 by Anne Mooney
Excellent service, easy to use and great value for money
28/04/23 by Raj
excellent prompt service a1
28/04/23 by STEPHEN HEATH
just as usual, cracking service & keen price
28/04/23 by david Costello
It took 10 days to get my parcel
28/04/23 by Customer
Parcel picked up and delivered on schedule. Great service.
28/04/23 by AM from Datchet
Easy to use and no issues with the whole process
28/04/23 by Garry Howland
Honnêtement lune des pires expériences de ma vie. Mon colis est toujours au Royaume-Uni. Le service client et les communications sont pratiquement inexistants. Jai dû passer des heures et des heures et des heures à essayer de résoudre ce problème. Je suis maintenant dans ma troisième semaine denfer induit par DPD grâce à quicka Ssetrec overy o rg pour mavoir aidé
28/04/23 by John boik
Very easy to fill in and choose the carrier. Pricing very clear.
28/04/23 by Mr Tony Snowden
Pretty awful. Booked a service for south Africa. It took around a month to arrive, support wasnt much help.
28/04/23 by Brian
The store was the problem did not accept the scan code
28/04/23 by Elaine De Paola
Great fast.reliable service reasonable rates
27/04/23 by Mrs Wendy Little
We sent and it got there ...Thats all we ask for.
27/04/23 by David North
Great service, used a few times now
27/04/23 by Dan Laurel
I have used Parcel Monkey many times and they have been very helpful and quick to respond when I have needed to contact them.
I send parcels to USA and other countries and the prices are very competitive.
27/04/23 by Sam
You did not pick up the item as booked on the 24 /4 /2023 You sent Elvi earlier than that date and as the item was not packed they failed ton collect
27/04/23 by john ladyman
I have used Parcel Monkey Uk a few times. They are always cheaper and send across all labels in a timely manner. It is worth trying them out.
27/04/23 by MR SYED M
I needed a no printer option. Two were offered. Both became print at home when I clicked through. The third worked, however a week later the parcel is yet to be delivered.
27/04/23 by jacqui
A straight forward online booking service with pick-ups at convenient locations. I little expensive however.
27/04/23 by Wyngrove Pemberton-Brown
Pretty easy and convenient. They even handle customs documentation in international shipping.
27/04/23 by Ismael
Have used Parcel Monkey twice in the last month to post to India and Australia and on both occasions, it was a straightforward, easy experience.
Estimated delivery was spot on, pricing was reasonable, tracking is frequent and reassuring, and both parcels arrived at their destinations so all good.
Will no doubt use again soon.
27/04/23 by Victor
AS BAD AS POSSIBLE! Item NEVER collected! Reported as ITEM NOT AVAILABLE FOR COLLECTION". Customer had to deliver the parcel to tho local post office in person.
27/04/23 by Mr Frank Kitching
Easy to use, good value for money.
26/04/23 by Muhammet Güler
Smooth process
26/04/23 by Stacey Carr
All good, collected on time.
26/04/23 by Mark
Brilliant, so easy to use and such an efficient service thank-you SO much.
26/04/23 by KC
still waiting for the item to be delivered
26/04/23 by Customer
You still have several shops on the map saying they take FedEx but they dont. Ive told you about this before and you still havent changed it. Ive had several wasting journies and wasted parking charges recently!!!
26/04/23 by Richard B
Quick and easy to get the right cost for my parcel and collected without any fuss .great service.
26/04/23 by rob willis
Very easy to use. Package delivered on time with good tracking available.
26/04/23 by Mr David Wood
Would have been 0 stars if allowed. Please dont use this company, its the only way to stop them. Parcel missing for over 2 weeks. Worst customer service I have ever encountered. Lies all the time about delivery. At one point they even marked the Parcel as given back to me. Luckily I have cameras so could prove otherwise. Parcel is covered by insurance but they are refusing to let me submit or give me a claim form. So now £350 down and they seem to think this is OK.
26/04/23 by Sharon Collins
Good price and easy to buy online
25/04/23 by AMV
Parcelforce will refund if they dont deliver on time....parcelmonkey KEEP this refund even though it should be refunded to you. Go direct with the courier as ParcelMonkey add NOTHING to the service/transaction.
25/04/23 by Customer
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