We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
The parcel delivery has problem , but no one call the recipient
25/04/23 by Customer
Excellent service fast and efficient
25/04/23 by Helen Fulton
delivery on time
25/04/23 by MR G
The business informed me that I didnt have to print anything to ship the parcel, but when I went to drop it off the company wouldnt take it without a printed label and parcel monkey didnt provide the QR code needed to print the label in store
25/04/23 by Dominic
Professional and efficient as always.
25/04/23 by Julie-Anne Cooke
you stole £11.64 from me
25/04/23 by Timothy Smith
Excellent service
25/04/23 by Mr Berman
Very good service
25/04/23 by Dale Haines
My antique ornate mirror has arrives safes ans in good conditions
25/04/23 by MARIE NKONGO
Super useful and easy to use
24/04/23 by aaron peters
Everything went off without a hitch.
24/04/23 by Mr Frazer
This should show how much u need to pay for customs charges , but it don’t , I won’t recommend
24/04/23 by Ouchefoune Nadjib
Very efficient and inexpensive.
24/04/23 by Paul
Easy to use website and to get a cost for my parcel. Printed the label after I paid online for the service I required. Dropped the parcel at the post office. Jobs a goodun. Have done both international and domestic parcels with Parcel Monkey. I would use them again.
24/04/23 by Debra Parker
I have used Parcel Monkey a few times and cant fault their service, however, on this occasion I paid for a 3 day delivery to France from the UK, and it took 7 days to arrive, I could have paid for a cheaper option. Also, research customs duty, even if you send a gift, they will charge you 20% of the value of the parcel no matter what it is or who its from. Not Parcels Monkey fault, but I can no longer send gifts to relatives in France due to these extortionate extra costs due to Brexit. So Parcel Monkey will inevitably lose out.
24/04/23 by M Penfold
Easy to use site and a slick service
24/04/23 by James
Always use parcelforce service and its always good. Extra insurance has got too expensive though.
24/04/23 by Jonathan Deeley
Parcel arrived on time with no problems.
24/04/23 by Tony
Web site went into error after booking a parcel in and money was taken. Went round in circles trying to contact them. then web chat person could only offer cancelling the booking and the refund being processed in 3 to 5 days. Pointless exercise using them.
24/04/23 by Customer
On time and great price
24/04/23 by Customer
System worked!
24/04/23 by Barbara Wicking
All good 5 stars
24/04/23 by customer
Terrible, don’t use. Charged me extra £64 on top of delivery as disputed measurements which were not incorrect. Asking me to resend proof when I obviously no longer have the parcel to do this.
24/04/23 by Sarah Joyce
Fast delivery. No issues.
24/04/23 by Sylwia Karolina Gestwa
You dont give a tracking reference for me to track the parcel which is ridiculous. Tried going into my account and cant get into it despite me using correct email and password....very frustrating!
24/04/23 by Kay Burris
Parcel collected on time. Parcel delivered on time. A great service. Thank you. ????
24/04/23 by Wifelet
The staff is helpful and responsive to my questions. I am also satisfied with their service providers.
24/04/23 by Phyllis Chau
On time, no problems, will use again.
23/04/23 by Ian
My parcel was never picked up and no one emailed me to inform me and I never got a refund.
23/04/23 by Julis Burton
Emailled Parcel Monkey and they did the rest, and kept me informed from pick up to delivery
23/04/23 by PETER MUNNS
Rubbish service sent email stating NO LABEL required! So used service then when Evri collected, refused to take as no label. When I contacted argued about label. So stressful, returning parcels shouldn’t be this hard!!!!!
23/04/23 by Wendy Pearce
The delivery method I chose was good value, easy to drop off and was delivered within the time schedule advertised.
23/04/23 by Allan M
It was very simple to arrange a collection from a friends house and get it delivered to my house and I was supprised how inexpensive it was.
23/04/23 by Mark Plant
No issues very happy with my experience. I find Parcel Monkey the cheapest and the best on the market.
23/04/23 by Dagmara Kielar
Sending a small package from UK to Australia.
Easy to use website.
Excellent label and customs form print out
Simple drop off at local post office.
Reasonable price with choice of couriers.
22/04/23 by James Ripley
Progress slow but the real problem is communication. Confusion regarding Parcel Monkey reference PM11391400, DPD pick up reference 045994236, Consignment No. 17600076933, means the customer is confused to what reference number is actually needed when trying to track parcels.,
22/04/23 by Peter French
All good
Easy website
Good value
22/04/23 by neville fisher
Excellent and easy
22/04/23 by James Bailey
Good value and very quick delivery would use again definitely
22/04/23 by Neil
Parcel Monkeys response was quick but the courier used via Parcel Monkey(Courier) was less than helpful. One delivery attempt to a forwarding office, which was occupied at teh date and time of "delivery"then had to use another courier to collect the package from a drop shop as Courier would not re-deliver for 10 days. Will not use again. 2 stars left for response from Parcel Monkey alone.
22/04/23 by Jeff Gordon
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