We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
I have used Parcel Monkey on several occasions and always found the service very good. On this last shipment I supplied correct package dimensions and correct weight- and received an overcharge detailing an incorrect weight- I am very experienced at packaging measuring and weighing parcels having sold over 1200 items nationally and internationally as an eBay seller- this is perhaps where using a parcel comparison/booker site rather than courier direct May fall down.
16/02/23 by Andrew D'Arcy
The process was straightforward and reasonable
16/02/23 by JAIYEOLA
No messing about, came when they said they would to pick up parcel and arrived the other end safe and sound such an easy transaction thank you
15/02/23 by Customer j duke
Excellent service, fast and effective
15/02/23 by cc
Very good easy , convenient would use again
15/02/23 by Customer
Great service
15/02/23 by Jack moss
Appalling, had to pay twice to get my package back. Paid for insurance and my claim was denied. AVOID
15/02/23 by Chemita Miau
We booked and paid for 9 collections through this shower on Evri which failed to collect, despite PM confirming cancelled in December they have failed to refund the payments and each time reply asking for order numbers to be reconfirmed which are clearly included in the emails, no intention of appearing helpful just continuous obstruction. We have now handed the issue over to our card provider
15/02/23 by D. Hardy Offmetrolley Golf Ltd
First package I have sent to Europe easy process to use even the customs document process easy highly recommend this company
15/02/23 by Barry
Really easy and pleasant transaction
15/02/23 by Bluesea
Great service prompt pickup and delivery
15/02/23 by Joe Hendrie
Picked up & delivered without any issues.
15/02/23 by Dr Romuald Mikuliszyn
Arranged the courier, and advised that id receive further instructions within 30 minutes. An hour passes and nothing. Logged back into parcel monkey account, and it said problem, contact us. Only way to contact is by live chat. Apparently it couldnt be sent as the value was too high, nothing said whilst booking, or to prevent the booking and payment being made. 3-5 days for a refund, despite payment being taken instantly. I demanded instant repayment and just got told it was 3-5 days. Requests for a discount code to compensate for the inconvenience ignored. Natalie, the apparent name of the person at the other end of the chat, needs to get a personality, as it was like communicating with a robot. There is no phoneline to call them. Please go elsewhere with parcels
15/02/23 by Theheff
Sent a package to slovina great service
15/02/23 by Mr Andrew Davies
Parcel Monkey failed to provide a QR code that could be read by the receiving drop off point. The Fed Ex drop off points are out of date (not really Parcel Monkeys issue) Parcel Monkey took too long to resolve the issue and I had to use another service to deliver the parcel. Simply not good enough to use as a reliable service.
15/02/23 by Solly
Used Yodel and delivery still not happened. Is 3 days later than expected! Not impressed
15/02/23 by Dean Feegrade
Very user friendly system to use and excellent service
15/02/23 by Codi International Ltd
Very good service
15/02/23 by Trooli
The parcels are still sitting in Istanbul.
15/02/23 by Customer
Arrived within expected timings all in tact thanks
15/02/23 by MARGARET OTWAY
Very easy to order the service required and quick process. As well as good price
15/02/23 by Mr David Warburton
Speedy service with no problems.
15/02/23 by keith mason
Took the hard work out of sending a parcel abroad, with printouts of all the various forms to be included for successful delivery these days.
15/02/23 by L Brown
SENT 2 PARCELS.
DELIVERED ON TIME.
BEST PRICE.
BEST SERVICE.
15/02/23 by david Costello
Didnt know about this site but I can definitely say its simple and got my parcel back in 2 days.. Will be using again
14/02/23 by Warren Hudson
Parcel of value all the way to Hong Kong. Fantastic service
14/02/23 by Benjamin Ireland
Parcel Monkey website gave clear information on options for sending a package to France (not so easy during current difficulties at Royal Mail), simplifying my choice. Labels & Customs forms for Parcel Force were easy to complete online & print at home with drop-off at a local post office. Delivery 5 days later - thank you!
14/02/23 by Frances Champion
Awesome service. Easy, fast and reliable.
14/02/23 by DJ Jazzy Dave
Failed to deliver my parcel and despite numerous attempts to get some feedback why the courier (DPD) still hadn’t delivered my parcel, all I ever got from their Customer Support team was “ we are waiting for feedback from our courier and will revert to you when we hear”. Well after 6 days of the same messages you tend to get a bit fed up waiting. Clearly Parcel Monkey has no clout or influence at all over their courier company or otherwise their Customer Services department can’t be bothered picking up the phone to their courier company to give them hell on behalf of their customer.
14/02/23 by John
Very quick collection of my parcel, speedy delivery, plus a great tracking system.
14/02/23 by Peter
Did exactly what they promised at the time promised!
14/02/23 by Deborah Bradley
Very easy to follow instructions, which were also very comprehensive. Parcel arrived on time and intact! Many thanks
14/02/23 by Ann Henderson
could not find address although it was clearly written ,returned the parcel dumped outside my workshop now wants me to pay for a second attempt without any discount or admitting fault
14/02/23 by Leslie Rampton
I needed to send a parcel abroad and Parcel Monkey made it easier. Its not their fault that a gift of used clothing still needs complicated cuctoms forms to be filled in. And when I forgot to finish the process, CS and the website were very helpful. If I need to use a courier again, I will go through Parcel monkey, for sure!
14/02/23 by MsJinnifer
Re: PM11213454 final charge I bought a label from ParcelMonkey. The label for 97kg is just around 870 GBP. Now they charged me extra 480 GBP which is ridiculous just because of some ALLEDGED extra 20 kg in the actual weight. I disputed this extra charge WITH EVIDENCE but they are not responding for 5 days now. When I sent an email to them before, they responded right away within 2 hours. Ironic, right? Plus, the extra charge is almost half our label we purchased. The order was delivered successfully but the label original shows ParcelForce label but the delivered label was Courier. Weird but that’s okay. My main concern is the RIDICULOUS EXTRA CHARGE ripping off money from customers. What a rip off, stay away!!!
14/02/23 by JMR
Very easy process and a good choice of options for collection of our parcel.
We selected our preference and paid the amount via credit card. The courier (UPS in this case) arrived on the selected collection date and the parcel was received by the recipient on the correct day.
Perfect and fuss free!
14/02/23 by Andrew
Booking and delivery excellent. Not one single issue
14/02/23 by Brenda Crowther
I chose a service that was 3/4 days delivery time but the parcel still hasn’t arrived 7 days later
14/02/23 by Lynsey Dickenson
I needed to send 2 identical parcels (both in the one sale) sold on EBay to one address. Could not do it using Parcel link and in frustration found Parcel Monkey which allowed you to easily add another parcel to the same adress/person. Excellent service and fair price. I could also add the Parcelforce tracking number in EBay that I bought through Parcel Monkey. Will definately use them again. Highly recommended,
14/02/23 by John
Easy to find the service I needed and get me on the right track to get the parcel ready to go.
14/02/23 by Chris
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