We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Parcel returned to me with a note that a card had been left with the recipient who was not in. Recipient has no card and no idea when they called. Now I have to find a new courier to return a parcel that should have been very straight forward!
05/03/23 by Barbara
Nice service, super smooth
05/03/23 by Martin Thoroughgood
The app is very easy to use that others
05/03/23 by Allan
Our parcel was sent at the on the 6th of February, and it has still not been delivered, and it is March! I will never use this service ever again! It is one of those instances where what looks cheap, it does become expensive and not worth it. Totally regret it!
05/03/23 by Carolina
Lots of options with great prices.
05/03/23 by Stewart Dowd
Customer service is non existent, when there is an issue they only respond with scripted automated responses and nothing relevant to the issue, in a time critical industry their responses and help could not be any slower and on every occasion I end up resolving the issue myself by communicating with the courier direct which is something they refuse to do, shocking
05/03/23 by Craig Manship
It looked great in the beginning while booking and the other procedures. But when my parcel was halfway through, i receive an email saying that the original weight of the parcel is way too much than what i had booked for, and that i had to pay additional £40 for the same. This was really annoying as we had triple checked the weight and the dimensions. We saw more forums online and this has been the same case with so many other people. Very disappointing. I keep sending parcels frequently to India from the UK, but this is the first and last time that I have chosen parcel monkey.
05/03/23 by Chandni Vedant
First time using a carrier. Very easy process.
05/03/23 by Mrs Margaret Lightbody
I paid £22 for three day delivery and well over 10 days later the item has not been delivered - absolutely appalling service
05/03/23 by Rachel Biggs
Fast and efficient
05/03/23 by David Robinson
Have used this company multiple times, dont remember having anything arrive on the date they promised when booking.
04/03/23 by Customer
Good service
04/03/23 by sohel oomerjee
Okay but customs/import extort costs guide would be good. cost
04/03/23 by Roger Greaves
Great service thank you
04/03/23 by Linda Gill
Great as always
04/03/23 by Ian Fenwick
Because ????????
04/03/23 by Customer
Absolute rubbish! THe parcel was late for 3 days and was supposed to be the next day delivery.
04/03/23 by Customer
I paid for next day service with collection. I arranged with the party in London for the best day for collection, they stayed in all day and no one collected, or the next day. In fact after I chased the collection it finally happened 2 days after the day it should have been delivered. The parcel was delivered safely but what is the point of paying for an expedient, insured, named day service and getting a haphazard week later delivery.
04/03/23 by Cal
Just easy to do and cheaper of corse. Especially parcel force, who I prefire to use .
I dId lose a £60 on a lost parcel though. as parcel force spent a lot off tome looking for. At I went direct to
PARCE FORCE .
YOU WOULD NOT PAY OUT ON THE INSURANCE AS 7 DAYES HAD PAST.
IT TOOK P.F. 14 DAYES
TO DECLARE IT LOST !!
YOU DIDNT RESPOND TO MY COMPLANT!
SO YOUR ONSURASNCE IS A WAIST OF TIME
04/03/23 by Graham durrant
So simple and excellent value.
04/03/23 by Nick Martin
Simple, affordable
04/03/23 by Customer
My parcel was sent to Birmingham and took ages to be sent back to us, I had to buy my son new shoes as his were in suitcase. I am very disappointed with your service. I paid for the 48hr service but it took a lot longer due to a mistake on your part. No compensation was offered. I will think twice before using or recommending parcel monkey.
04/03/23 by Thabib Khan
Easy booked and picked up at doors
03/03/23 by DAVID MCCABE
Great parcel arrived exactly as it should
03/03/23 by alan c
Everything was fine
03/03/23 by Customer
Was very Impressed in the fast delivery of my parcel to Northern Ireland. Great service
03/03/23 by Mr Syd Boyd
Great service parcel pick up nice driver very helpful and friendly keep up the good work
03/03/23 by Customer dennis barnes
From start to delivery very smooth. Speedy delivery
03/03/23 by james walden
Good quick service.
03/03/23 by Pippa Wilson
Disappointed - the parcel delivery option I selected quote a price for delivering the parcel by 27/2/23. When I look at the tracking info it says its been released from customs on 01/03/23 and Ive heard nothing since and currently have no idea if the parcel I sent has been delivered! Parcel Monkey shouldnt use companies which dont deliver parcels within the timescales the companies say they will. I carefully selected the courier company as it was reputable and yet it has failed to deliver the parcel as quoted.
03/03/23 by Customer
Decent price and easy to book, but... Gave DPD an incorrect collection address, had to use their online chat as they have no email address or phone number. They changed the address, but it was still showing the wrong one on DPDs site. When DPD collected they told me they were expecting two parcels (PMUK had booked it in twice instead of fixing the first booking.)
03/03/23 by andrew m
A receipt was never left when this parcel was picked up.
03/03/23 by Aleksandr Kozachuk
My parcel was never picked up.
03/03/23 by Aleksandr Kozachuk
Found great price..great service..
03/03/23 by Gerard
Great site for sending parcels.
Good prices and great comunication.
No complaints.5*
03/03/23 by B.P.Smith
Apart from trying to pick up my parcel on Saturday (no-one home and parcel not ready because arranged for Monday) everything went very smoothly. Collected Monday, delivery on Thursday. Would certainly use this company again.
03/03/23 by Dawn T
Excellent site which got me a good price and delivery firm no problem.
03/03/23 by William Davies
Really happy with the service and speed of delivery..thumbs up from me !
03/03/23 by Alex
Easy to choose which service to use
Good price
Parcel arrived quickly in USA with clear tracking updates
Will use again
03/03/23 by Karen Withers
The courier did not pick up the parcel, made up a story about the gates being closed despite the fact that the mailbox was on the street, and at the same time noted that he had completed the order. I had to place another order with another company, we lost both time and money. At the request to return the money, they corresponded with me for a long time, each time finding a new reason and, in the end, they simply refused to make a refund. This is such disrespect for the customer!
03/03/23 by Margaret
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