We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Ive actually had enough of this company when I book my order I always get "theres been a problem contact us". The only way to contact this company is through chat this is not acceptable when dealing with a parcel that is being shipped B2B this is not acceptable standards. I will not be using this company any more to book my shipments due to this issue that keeps arising, it gets sorted eventually but it is something that I should not have to do in the first place.
14/02/23 by Gareth
Just brilliant and super speedy
14/02/23 by Charlene Hunsperger
The whole service was very good easy and parcel delivery was easy to track with the link.
14/02/23 by Gary Clear
High recommended
14/02/23 by Mariusz Majewski
very difficult delivery with delays that caused problems
13/02/23 by Razvan
It was ok. Simple to complete but even though I carefully record the weight of the parcel, when I print the forms the weight is always different from that number which I entered. I now write on the printed form what the exact weight is to avoid delay at customs. It was held up in customs this time so took a lot longer than usual, but not the delivers fault.
13/02/23 by Jenny
good pricing, quick and easy documentation
13/02/23 by Frank Stewart
Easy ordering and fast delivery
13/02/23 by TS
extremely straightforward website, painless process, thank you
13/02/23 by Louise
The Parcel Monkeys website was convenient to use, and my item was delayed securely. I will say thank you.
13/02/23 by Oluwatosin Adediran
Great service from these but the evri site stated that the drop off should would print the labels was totally incorrect - Emsworth area
13/02/23 by Niel Buller
Easy to use and compare
13/02/23 by Rog
My parcel was sent on a 2 to 3 day delivery by Courier ,that was on the 2nd of February, it’s now the 13th February the parcel still has not been delivered. I contacted monkey parcel after three days. They said they will get back to me within 24/48 hours. I’m still waiting!!! £51 to Canada wasted.. abysmal service. looks bad on Courier as well. One star is too much.!
13/02/23 by Denice
I was easily able to increase the insurance when booking which was important. I dropped a fairly big, fairly heavy (22kg) parcel at my local post office. At 2.30pm it was too late for collection that day, and the counter staff were horrified at the prospect of handling the parcel. Apart from this initial delay, everything was troublefree and I was able to track its delivery. I will use Parcelmonkey again!
13/02/23 by Julie Davies
It was easy to get the cost and book the service on line.
The cost was ok and the parcel was collected next day as promised and delivered within 24 hoursl
13/02/23 by Keitrh Fenton
I would prefer you informing me that the parcel has been delivered back to the seller so I could ask them why I have not been refunded.It is over three weeks since I returned the parcel to the seller.
13/02/23 by jagtar basi
I send my parcel by monkey parcel to Spain still wait for delivery. When I check the status it’s show the parcel is delay .. even something was wron or problems they should be inform us before booking a parcel to international. They disappointed us.
13/02/23 by Kiran awais
Dropped off my parcel on 6 th February to the post office, using Global Priority. The parcel should have been delivered to Spain by now but the tracking seems to have stopped on 9 th February. Now I don’t know where the parcel is.
13/02/23 by LORNA LAMONT
Just sent a parcel through to our daughter in the US. Excellent service wasn’t cheap but the package was important so was just glad that it got to her in super speedy time and all in one piece
13/02/23 by Sam
Excellent, collect and delivered when said
13/02/23 by Linda Evans
All round simple to use, good service.
13/02/23 by Customer
all good...............
13/02/23 by Jon Griffin
Very efficient and price competitive. Only hiccup was website indicated I needed to print and attach labels but courier also arrived with a set.
13/02/23 by RFJ100
Always very good and best prices
13/02/23 by Ray Skeemer
Simple to do and parcel arrived overseas on time. Cheaper than all other options!!!
13/02/23 by Sandra Pearce
The recipient of the parcel in the U.S. said the package arrived in good condition, on time and without any issues. This is excellent service and I will use Parcel Monkey again!
13/02/23 by customer
Very happy with fast service
13/02/23 by Mrs Vanwachem
You didnt collect the parcel!
13/02/23 by Customer
Parcel was collected and shipped on time but when it got to its destination country it was really slow. Check your tracking records and see when it arrived in destination country. It has not been delivered yet. Its been said it will be delivered on the 15th. The Courier courier was used within China and the did not look at the customs documentation attached. Instead the rang the receiver and asked for all the details in the parcel. Given they were gifts it was not good. They then asked for pictures of the goods inside and pictures of similar items in stores to check the prices. I paid a lot more for a 3/4 day delivery some 3 times more than the 8/9 day but the delivery will not even achieve 10 days. I am extremely disappointed with the whole excercise.
13/02/23 by Customer
My parcel was delivered on time and I was able to track its journey.
13/02/23 by Customer
Very Reliable service.
13/02/23 by Richard
Parcel was delivered to the west coast of Canada in 5 days and the cost was considerably less than going direct to Parcelforce. Would certainly use Parcel Monkey again if wanted something delivered quickly since going via Royal Mail quite often takes 4/6 weeks although the cost of postage is a bit less.
13/02/23 by IAN DUTHIE
Its the second time I used. I needed to to send tube at 2 metres. Not many couriers do this. Both times, picked up on time and delivered safely thanks
12/02/23 by Andy Johnson
Always have a good experience with parcelmonkey. Recommended to everyone who is looking for reliable and cheap shipping quotes.
12/02/23 by Patrick
Easy to drop off a parcel at a very local depot. Lots of choices too.
12/02/23 by Mr Frazer
Collection and delivery exactly on schedule
12/02/23 by Customer
Parcelforce did good.... (the package was delivered as per the contract).... But despite this; I am getting increasingly pi##ed off at the idea of the courier (any courier) taking no financial responsibility for my items whatsoever unless I pay a huge insurance premium that can exceed the cost of sending the package in the first place. If Im paying £80 to have 6 boxes delivered (to the same address), i dont think its unreasonable to expect that you will look after that property for the 18hrs it was in your care. That I have to insure thousands of pounds of property for additional cost is outrageous to be honest with you.... Do parcelforce really lose, steal or break that many items that you cant include insurance with the service?
12/02/23 by Gary Bartlett
Did what it said on the packet
12/02/23 by Joe Wood
No communication when the parcel was held up, I had to do all the chasing....wont be using again.
12/02/23 by Gary
Helpful selection of service providers, making selection easier and saving money.
12/02/23 by customer
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