We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Fady and easy to do
12/02/23 by Julie Mclean
Bad portal...
12/02/23 by Customer
Perfect service thanks
12/02/23 by andy CROOK
Easy and straight forward. Trusted.
11/02/23 by Vicki Kirby
I sent a parcel to the US with Parcel monkey. The package weighted 2.4 kg so I declared that weight. Few days after sending the order I have a message from Parcel monkey that my parcel weight is 7.3 kilogram and they going to charge me for the additional weight. According to them I declared 6.48kg. On the booking documents it is clearly written 2.4 kg. The weight of the parcel which I measured before sending it was decently 2.4kg not 7.3kg or 6.48kg, but Parcel Monkey doesnt accept my complain. If you dont want such an unpleasant additional charges avoid that company!
11/02/23 by Customer
the parcel was picked up on time. was delivered on time. what more can i nsay
11/02/23 by SANDRA STOTT
Fastest checkout easy & user friendly
Traceable
Recommend !!!
11/02/23 by amakhtar
Collected parcel on time delivered when they said they would. Arrived safely.Very pleased.
11/02/23 by Jane Russell
I cannot track parcel sent to Dublin. Each time information : Something went wrong or invaid post code. No contact with a human being, just chat bot. Do not know where is my parcel since a week.
11/02/23 by Przemyslaw
Fast, niece, easy , great
11/02/23 by Jarek
Easy to organise, efficient and affordable. Thank you.
11/02/23 by Alison Richards
Easy to use fast delivery
11/02/23 by Mr Christopher Sambourne
Parcel delivered in time without any issue.
11/02/23 by Himanshu Dhoke
Easy website, found me the cheapest deal. Posting process was easy, recognised by the Post Office.
11/02/23 by Lindsay Clarke-Benson
Very fast and trouble free service
11/02/23 by Simon Preston
Complicated form and did not tell me I needed 3 copies of customs document. Recipient then had to pay 48 euros for duties! Not what should happen with a gift…. Won’t be using this service again unless I really have no other choice
11/02/23 by Customer
Filled in the form, measured the parcel and got charged £60 for a med parcel of about 2.5 kg to US. About right, not cheapest but offered quick service . Then, two weeks later got charged an extra £50 because the parcel weighed 20kg.. never! It weighed 2.5 and I entered the dimensions correctly. £50 extra! First and last time time with you monkeys. I feel cheated.
11/02/23 by Peter Hood
Couriers don’t bother picking up parcels and customer service to resolve this is appalling. Won’t be using parcelmonkey ever again
11/02/23 by Car spares
Be warned this company is a fraud, collected a parcel knowing what it was then failed to deliver it and then said they cannot deliver it as their provider cannot deliver a car bumper. I was then asked to collect item at my own expense from a depot 20 miles away. No phone number useless email service don’t waste your money.
11/02/23 by Tom
Very efficient and competitive service offered
11/02/23 by Oelg
Easy to use and reliable
11/02/23 by Customer
Parcel delivered ahead of schedule
11/02/23 by Mr S Charnley
delivered on time
11/02/23 by MR G
Easy to use website, clearly laid out, well priced. Have used several times for items ranging from 1 to 60 kg, all have been delivered as promised.
11/02/23 by Clive A
Good comparison prices and easy to use site.
11/02/23 by Paul Sanywa
Parcel was collected promptly. Its left this country and thats all I know at the moment.
11/02/23 by I McLaurin
Amazing that I found this site. Made sending a package to the USA very easy and it arrived quickly to client. Thanks!
10/02/23 by Katherine Soucie
Exceptional service. Easy to navigate through the website, instructions are easy to follow and good value for money.
My children were overjoyed to received their gifts.
Thank you so much for making it possible to send a little parcel of surprises.
10/02/23 by Shelly Burton
My pickup and delivery was timely.
10/02/23 by UDUAK JOHN
Straightforward experience.
10/02/23 by J Gold Customer
Hassle free and on time.
10/02/23 by G McNally
Amazing so cheap for next day
10/02/23 by Jj
Easy and effective
10/02/23 by Jim Stott
Easy to compare different options and helped to get the paperwork sorted for posting abroad
Will use again
10/02/23 by JW
The guy did come to pick up but did not even rang the bell and dropped a slip in the door that no one was home. He did not realize that we have canara installed which clearly shows guy coming to the door and dropping the slip and going away. Could not find a way to re arrange the deliver. Very bad service and completely unprofessional and unacceptable
10/02/23 by Customer
Clear options and alternatives given on the website.
Quick response time after booking.
Reliable service from the delivery company.
Excellent all round.
10/02/23 by Customer
parcel monkey are scammers,chargeing extra £25 for a parcel they say was oversized,but I send parcels every day and know how to weigh and size parcels. and i thought hermes were bad but compared to this outfit is a1,parcel money dont answer phones or emails kept card details on file to add charges 2 weeks later,AVOID SCAMMERS,
10/02/23 by anthony callaghan
what a bunch of con men,trying to double take payment,ilegaly holding on to card details for more charges.wouldnt give one star,makes hermes look good,
10/02/23 by anthony callaghan
Charged £92 for a roof rack to be delivered. £67 was an additional charge but dimensions and weights were correct. No response from parcel monkey
10/02/23 by Graeme Martin
Fist time I have used this company (for a return to seller as item wasnt needed) and the last time, sadly. The parcel was delivered albeit late - but badly damaged and therefore the receiver is refusing a refund to me. I had the item insured but it is impossible to upload all the information that they are requesting as their system just does not want to accept. I have requested help and just being ignored. I suspect they are waiting for the refund period through insurance to expire so they do not have to settle the claim. DO NOT USE THIS COMPANY - truly shocking
10/02/23 by Denise Rowswell
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