We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Very good service
08/02/23 by yukb
Easy to use service, got my package delivered with no fuss
08/02/23 by Emma B
It is good. Not only it showed various international mail service providers, the website also clearly listed out the steps on how to make it easy and possible for me to send my parcel.
07/02/23 by Customer
Very easy to use and great value for money.
07/02/23 by MR THOMPSON
Ive always found Parcel Monkey to be efficient and reliable. It also seems to provide the best comparison of the services I require. It makes the whole process very quick and easy and they are my go-to for sending parcels.
07/02/23 by Customer
Quick and easy to use and gives you choices of which company to use and the prices which is a great would definitely recommend and use again
07/02/23 by Customer
Easy to use, efficient service
07/02/23 by Customer
Amazing delivery speed and great price
I took the parcel to a drop shop on mainland UK on Friday afternoon and the recipient received it in Northern Ireland the following Monday, fully insured for full value and the total cost was less than £8. Great service , price and performance
07/02/23 by Richard Pond
Took my money twice which I can’t seem to get back
07/02/23 by Andrew Perry
Easy and simple
07/02/23 by Customer
A very poor experience - my first time. booked a same day urgent delivery - arranged for a 0700 hrs collection - still no sign at 1000 hrs an ongoing dialogue on line was present but totally ineffective this was an urgent package booked the night before and i had no sense of surety that it would ever be organised. i had to seek for last minute alternative help which thankfully was brilliant
07/02/23 by Lisa Steel
I was just disappointed the Courier did not contact me with a timeframe for the collection. They normally do that, but this time round they did not.
07/02/23 by Customer
Great service, the booking was easy, the price was good. The goods was collection on time and was delivered the next morning. Very efficient service would highly recommend.
07/02/23 by Customer
Initially I bought postage with Parcel Force only for them to not come and pick up when they said they would, so cancelled and got a refund. I was sending a 32 inch monitor and for some reason Parcel Force would only cover me if it were lost not damaged in transit. In the end I got DPD fully covered, cost £2 more they picked up at 4pm and the 32 inch monitor was delivered next day by noon undamaged. Super quick delivery !!
07/02/23 by Customer
Excellent service
07/02/23 by D Le Moignan
so far my experience with parcel monkey has been without complaint & generally excellent, of course the true test will be when something goes wrong with a delivery and how that plays out with the them and the third party parcel courier but so far so good.
07/02/23 by Henry Charles Marott
Quick process and good prices overall
07/02/23 by Hanzu Ionel
What went wrong this time? How can the company improve? Remember to be honest, helpful and constructive. Guidelines from Trust pilot for writing a review. Having read other reviews for Parcel monkey. The same things are going wrong on a daily basis. Gift parcel to my grandchildren in Germany was returned to me on 4 Feb, having posted it on 17th Jan 2023. Weight, dimensions, contents and addresses all correct. 19th Jan DPD sent an email in German which I didnt understand, but could read 27 euros. I contacted Parcel Monkey asking for an explanation and was told the parcel was delivered DDU. Delivery Duties Unpaid. Parcel Monkey said that they had no control over what other countries charge for customs duties and that the recipient would have to pay the charge. However, on there website, it says that if there is a problem, they would contact the courier DPD. They did not do that. I am very disappointed with Parcel Monkey and DPD and would not recommend using them.
07/02/23 by Caron
Parcel was picked up and delivered when expected
07/02/23 by stephen
Only just started using Parcel Monkey, Have found them cheaper to send bigger items. Normally use Parcel2go but they are getting very expensive, Same couriers with PM.
07/02/23 by Michelle Manley
Charging me extra for small parcel
07/02/23 by Wasim Haider
Picked up and delivered on time. No issues.
07/02/23 by Tim W
Process of booking was straightforward with exception to the customs form, all the links supplied to find the information required so got there in the end.
Parcel was picked up when they said and delivered safely to the recipient within days.
Tracking provided in the UK and USA
06/02/23 by Miss Helen Eccles
As Royal Mail were unable to export parcels I used Parcel Monkey it was more expensive but was a smooth experience through customs & reached the client in the time so worth the money
06/02/23 by Ella De Wastney
Excellent service
06/02/23 by Mr Berman
No problem sending good’s thank you
06/02/23 by Mr Todd
Faultless service. Will use again. Thank you!
06/02/23 by Customer
Used Parcel monkey several times now, including both collection and drop off services, and had no issues at all.
06/02/23 by Kathryn
Good service, just a little blip was not collected on the day so had to rebook for following day.
Everything good from then onwards.
06/02/23 by Customer
Easy and cheap
06/02/23 by InPost
My experience with Parcel Monkey has been dismal. This is the second parcel to France the first never arriving and Parcel Monkey cant tell me where it is. The customer service team seem oblivious to the EU Regulations relating to parcels sent to an "individual/ family member." Despite marking the products as a gift, going to my sister, I had to pay Duty and VAT that equated to nearly half the value of the parcel. EU Regulations clearly state that personal gifts from and to an individual under 45€ are exempt from Duty and VAT. So after sending the details from French Customs to Parcel Monkey, they then pass on to the carrier, and nothing happens, well thats not true; You will then get an email from the carrier telling you unless you pay the duty they have calculated, they will return the parcel at your cost.
06/02/23 by Robert Murray
Great service, very competitive price, no problems whatsoever
06/02/23 by Mark
I have used this easy to use site now several times for collection for a small on line business. Easy to navigate on line and print your own label then the courier comes and picks it up. No problem!
06/02/23 by Jane Russell
You picked a parcel up on Wednesday for next day delivery and it will arrive at its destination Monday midday. Not good enough.
06/02/23 by Robin Colla
Parcel was set up for collection from home on the Monday, nobody arrived to collect, same on the Tuesday meaning an inconvenient trip to take it myself to the post office.
06/02/23 by Richard Hall
Customer service spot on .
05/02/23 by Simon Hodgson
Great ???? as always
05/02/23 by Customer
Great service
05/02/23 by Customer
???????? Very simple and great value
05/02/23 by Tim Cooper
Terrible experience!!!I had two parcels,none arrived. The one for Germany was sent back-still need to understand the reason.Everything was righ,the address and the weight and I put additional custom declaration.just in case.Still,was returned to me and takes until 6 WEEKS to have it back. The other was for Canada-I paid a parcel until 1 kg,the parcel contained two wool mice,barely 200 gr,and received an email that my account was suspended ,since they wanted additional payment ,which my bank declined,for a parcel of 2.4 KG.I asked information about this issue and currently wait for a reply,but TERRIBLE experience.Not once,but twice.No,I do not recommend.At all!
05/02/23 by Danielle
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