We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
Easy site to order parcel delivery, and quick helpful response if any problems have recommended to friends and family
05/02/23 by Mr peter wright
These are proper scammers. They add random charges and take it out of your Paypal account. No direct number or email to contact them.
05/02/23 by Ms Cantone
Very easy to use and nany options.
05/02/23 by Jeff
Parcel was smashed on journey.
05/02/23 by Christopher Urch
Fast pickup and faster delivery! Fair price for excellent service!
05/02/23 by Customer
Awesome, fast reliable service ????
05/02/23 by Sona
The ease of sending package was very good, although because Im housebound at moment, I was disappointed by the fact that the eight options for sending to Denmark was really only one. No matter which option I selected for home collection, it reverted to the one drop off option.
After getting someone to drop off at a nearby point, all the rest was very smooth, I was able to track the package on its journey, which was delivered a day earlier than estimated.
Apart from the initial glitch, a reasonably priced, and reliable service.
05/02/23 by Ray, London
Booking with UPS, paid for guaranteed delivery- item didn’t arrive on time and when I tried to claim they told me that it was determined from the day it was collected, not when it was dropped off. I was advised that they collected every weekday, but UPS claims said that they don’t collect if there aren’t enough packages to collect. None of this is in the small print- not good enough - will NEVER use them again!!
05/02/23 by Michelle Berlagoski
Very easy to access and use
05/02/23 by GARY EASTWOOD
Excellent as usual
05/02/23 by Ji seo
A reliable way to send parcels to the EU. I will use them again
05/02/23 by Amanda Sands
Clear simple procedure.
No queueing
05/02/23 by Ian Hird
Fantastic, collection from home and delivery back to a business all within 3 days, very happy with service.
05/02/23 by MJ
Excellent smooth dealing.. easy and simple to use..
05/02/23 by Customer
Excellent, easy to use. Package arrived 5 days after it left.
04/02/23 by Moira Compton
Very quick and efficient service, with successful delivery to Singapore, even quicker than expected. Would use them again.
04/02/23 by gareth glover
Fantastic experience from start to finish
04/02/23 by Janette
Charged my card because my parcel was meant to be 1 yes 1 cm over length.The measurements I submitted were correct but typical of big companies the working man always has to pay more. Yes they say they measure all parcels by machine.
04/02/23 by ALAN
Timely pickup. Safe delivery. Great communication.
04/02/23 by Roshan Joseph
Courier collected in good time. Customs clearance was straightforward thanks to the documentation provided. Cost was competitive.
04/02/23 by RCAP
Great service
04/02/23 by MRRemyMatinde
Super fast delivery, super service, latexandlovers.co.uk
04/02/23 by Customer
When ordering this service to post a small package to the USA (contact lenses that my stepson forgot to take with him),I was quoted £23 with DPD. Today, I got an email from UPS with a bill for $42.85, 58 cents US Customs charges and $42 brokerage charges. You need to let people know when ordering these services that there will be extortionate fees to be paid before the order, not afterwards. Also, I ordered DPD Service, not UPS. I do not use UPS to previous poor service.
04/02/23 by Tim Wilbor
Perfect service, printed the labels myself and dropped off to the Post Office, so easy and delivered on time as well
03/02/23 by Darren
Very easy to search the best deal online
to send a parcel to Australia. Printing off the required documents was easy and all I had to do was pop down to the post office! No waiting at home for a pick up.
03/02/23 by L. Wyatt
Good experience, I was able to track my parcel completely from when it left the UK until it arrived in Greece. It would have been a 5 star review if not for getting an email to pay customs tax or it was sent back, half way through its journey. I would have thought, given that the destination was known on booking that this should have already been into account. With so much fraud about today, I was worried about clicking on links to pay anything more, but thankfully it was genuine.
03/02/23 by Dena
This website was easy to use no jargon and did exactly what I needed the courier service was good and efficient
03/02/23 by Shirley Guard
Only my second time using Parcel Monkey UK! Found the site very easy to navigate, offers up loads of options and information made the whole process of posting to my Gumtree buyer super easy. Will use again.
03/02/23 by JPP Edinburgh
Popped online to create the order, done in no time at all.
Printed the label, popped to the post office, scanned, beep, its on its way. I posted on friday, the parcel was delivered on the monday. 7.5 kg, for around twenty quid.
Why mess around, the facility is thete, and these guys are great at what they do!!!
03/02/23 by John Anderson
Good rates and simple instructions on sending goods back.
03/02/23 by Donna A
Great service, easy to use, well recommended
03/02/23 by Husain Yusuf Mulla
Parcel Monkey are only interested in taking your money. If anything goes wrong, dont rely on them to resolve the problem quickly. Parcel got stuck somewhere in France for two weeks. Parcel Monkey did very little to resolve the situation. with DPD. The parcel was eventually returned to me, as the DPD shipping system failed. I have no confidence in PM or DPD - I definitely wont be using either of these companies again. If I could, I would review the service with Zero stars.
03/02/23 by Alan Woodburn
They are punctual, reliable, they keep you up-to-date and have a good price range.
03/02/23 by Mrs lowe
Excellent service so far. Best price for larger item delivery.
02/02/23 by Ash
Picked up and delivered on time. Great service
02/02/23 by Ms Julie Hone
Very impressed. First time I have used Parcel Monkey and everything went well
02/02/23 by Anne
Easy to book a collection and delivery, friendly customer service, a very fast collection and delivery service. One of the cheapest parcel comparison sites i have found.
02/02/23 by paul withey
Took longer than advertised. Didnt say it was going through two handlers and was very concerned when I got a "parcel delivered and signed for" from a complete stranger and not in the my country
02/02/23 by helen
What went wrong, you must be joking, you took my money £15.97 had dpd another courier, they did not turn up at my address but somewhere else. I have been trying to contact you to no avail. DPD were less than useless. I want my money back. You and DPD are a waste of space. What are you going to do?
02/02/23 by M Christianson
My parcel got stuck in the destination country, due to a customs charge (NB. I had to contact Parcel Monkey to find out there was a customs charge). Parcel Monkey did not pay the customs charge (they say they are not responsible for this), and neither told me that I needed to pay it (until I eventually just paid it and told them I had paid it anyway). If your parcel gets stuck it may be an idea to contact the destination depot and pay the customs charge yourself or the parcel may not move. In my case, the parcel was also incorrectly marked as a sales item, rather than returns, (so the depot said, even though the paper documentation said Not Sold), but there should not have even been a customs charge in the first place.
02/02/23 by Helen G
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