We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,607 reviews.
Poor. Twice as expensive as booking directly with the courier. Service not as advertised. A pointless website.
20/02/23 by Customer
Great thank you
20/02/23 by Mr Mohamed Sahel
transport to the Netherlands.
20/02/23 by Customer
As good as you expect
20/02/23 by Customer
Booked a collection on thursday 16/02/23 for friday next day delivery on Monday. The parcel is still here this is happening more and more going through parcel monkey and with different couriers. Now I have to chase.
20/02/23 by Ideal Tanks & Pumps Ltd
Parcel was collected promptly. Delivered to France very quickly
Only problem was filling in the customs form.
Will use again.
20/02/23 by Roy
Sent a parcel with them and have since received approximately 10 spam emails totally unrelated to my order. They didnt even post my order (that was parcel force), they just arranged the service- something which parcel force do themselves if you ask them. In summary: parcel monkey send too many emails and, as a company, do not need to exist.
19/02/23 by Josh Rackstraw
Great service, from UK to Canada took 6 days with the carrier we choose. Paperwork easy to fill in. Would highly recommend
19/02/23 by Mandy
Excellent service , great value.
19/02/23 by Christopher Field
VERY GOOD, WELL PLEASED
19/02/23 by Customer
Brilliant ???? everything you do from pricing to picking and delivering my parcell .thankyou
19/02/23 by HELEN JONES
Ease of use very happy
19/02/23 by Customer
I always use Parcel Monkey. Easy. Plenty of choice.
19/02/23 by Kelly Books and Magazines
Easy to book..great choice of options..
19/02/23 by Gerard
As easy as ordering food through your local delivery app. Gives you all available options and the best available price and you just pick what suits you and thats it. Worked great for me.
19/02/23 by Tiago Lobo
Great service
19/02/23 by David Webber
Easy self print labels ,drop off close to my address delivered safe 2 days later no fuss or hassle thank you
19/02/23 by Abdelkader rais
Collection and delivery was spot on , looked after the parcel with no damage, cracking result.
19/02/23 by Customer
I got some good quotes. I had to reschedule 3 times and ParcelMonkey did what they could to arrange.
19/02/23 by katherine Gordon
The whole process was easy. Booking the delivery, having a drop point close by, full tracking info and delivery notice. Excellent, faultless
19/02/23 by Matt
Didnt arrive within the time frame. Eventually collected later that day once had I logged a complaint
18/02/23 by Customer
One of the Most strange Expirience!I PAID 37.64£ for Express shipping by PARCELFORCE After TEN DAYS of my parcel being Accepted and sent (keep in mind that it had to be delivered in 4-6 day (!) so after 10 days they CHARGE MY CARD EXTRA 107£(!!!) answer was that AFTER 10 DAYS THEY DISCOVERED that my parcels sizes wasnt 25 x 18 x 10cm @ 0.5kg( 5 inch hairdressing Tondeo Supra shears that does NOT requires even 25 sm box(I HAVE A PHOTOS) , i Personally measured and wrapped it and add ± extra santimeters to respect ParcelmonkeyUK. However AFTER 20 DAYS from Collection they answered that The dimensions given by the courier are 82cm x 39cm x 21cm. I REQUESTED ANY PROOFS OF THAT,AT LEAST PHOTOS, and After that there is NO Proof respond at all ! Very confused and very Dissatisfied! AVOID THEM or Make Sure that you Always make photos of Measured parcel that shows all sides and gramms ±. And have extra Two weeks to freese your card, and EMAIL THEM DAILY ! Will Update as soon as the situation will be fixed.????
18/02/23 by Suren
Use parcel monkey for all my Larger/ Heavy Items, always good service and best price. I normally use parcel force 48hr. I just drop at post office, never used collection from home.
18/02/23 by Ash Hammond
The parcel still hasn’t been delivered, I’ve sent a message asking where the parcel is and haven’t had a reply so if I could give negative stars I would
18/02/23 by Jason Smith
Absolutely each and every step, was amazingly simple.
No ifs ands or buts. Very trustworthy company. Would seriously recommend them, no problem.
18/02/23 by margaret
GREAT SERVICE WITH EASY WEB SITE
18/02/23 by fergie 1507
easy to use and delivery done as order
18/02/23 by John P Drew
Brilliant and easy to use.
18/02/23 by IVOR DURLING
Our parcel was sent to China rather than the USA - extremely disappointing. We need to know what will happen to the parcel.
18/02/23 by Henley in Thames resident
I used Parcel Monkey UK to send a parcel to my Daughter in Florida. I used the pick up from home option. A smooth pickup on the 7th February and the parcel was delivered on the 14th...very happy with this service and will be using again.
18/02/23 by Samantha Matlock
Parcel has been sitting in the collection cupboard of our local Co-op since Tuesday evening, it’s supposed to be in Chicago by Monday, do Parcel Monkey have magic wands! Furious! Take your money but don’t sort out the problem!
18/02/23 by Raymond Hayter
All services on time
Really carefully delivery.
Hight recommended.
18/02/23 by Fotis Karoutsos
Great services
17/02/23 by LEFKO MIHAI
I paid for 24 hour delivery. My parcel was still in DXs depot 48 hours after it was collected from me and they didnt even attempt to deliver my parcel until 2 days after it was collected from me! What a waste of money!! I paid £16.50 for next day delivery and the courier company did not fulfill their contract. Parcel monkey were no help whatsoever and just told me I was not entitled to a refund! DONT USE DX COURIERS OR PARCEL MONKEY.....THEY ARE UNRELIABLE AND UNHELPFUL ONCE THEY HAVE TAKEN YOUR MONEY.. They are not even worth 1 star!!!!
17/02/23 by Hall
On Track your parcel, after 6 days it still says - your parcel is being exported from the uk. No evidence that it has arrived or out for delivery despite the original 5-7 days delivery. On a positive note, your site was easy to use.
17/02/23 by Kevin & Elicia
All straight forward, very easy to use.
17/02/23 by M Jakovlev
Quick and easy to use. Instructions very clear
17/02/23 by Mr Hadyn Keenan
Nice and easy and parcel got there on time
17/02/23 by Stuart cresswell
I weigh my parcel correctly with the digital weighing scale. How my parcel is overcharged 18£ ? Plus When I was booking my courier that time parcel monkey mentioned its with custom duty and this is final charge but now when delivery man came he asked me for custom charge. What is this? Also my box is changed, what parcel company did with my parcel? Without informing the client. I want explanation from courier company and parcel monkey. I want explanation from both of you. Parcel monkey = You mentioned while booking the rate is inclusive tax? Then why they took extra custom from me? Courier service company = My measurements was correct. Why you people charged me extra? This is your fault. I payed extra without my mistake. I am 100% sure my digital weighing machine is well working. The money you took extra from me. I want that money back.
17/02/23 by Shivam
Parcelmonkey declined 3 transactions but they still held the funds as pending authorizations. These pending charges aren’t removable by the bank and have been in place for 3 days now.
17/02/23 by HS
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