We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,354 reviews.
My parcel was lost and it has taken countless messages to sort out, they have no power with their couriers. Luckily I took out the extra insurance but despite not carrying out what I’d paid them to do they didn’t feel they needed to refund me the carriage fee-appalled! Also every time you request to speak to a manager they are always ‘not available!’
02/02/23 by customer
I’ve post small package to EU which meant to take 3 working days to deliver. It’s 2 weeks now and no sign of it over there.
02/02/23 by Greg Red
AVOID AVOID AVOID!!! It’s looks very easy to send parcel with them ,but unfortunately you need to have a lot of time and patience,so after hundreds of emails and rebookings I just said them F….off
02/02/23 by CHAVDAR MADZHAROV
Weighed the package on kitchen scales at 2.5KG. Added 0.5KG just in case. Have just been charged extra because they claim the package weighed in at 6KG. Absolute Nonsense - a ball of wool and a couple of bars of chocolate. Cannot dispute this as it was a present and dont want to involve the recipient. Had a similar experience a couple of months back with a different package. Wont use this bunch again.
02/02/23 by Duncan Mcgeown
The prices are competitive but if you have a problem they are not really on your side. I booked a service advertised as no printer necessary, after booking I get an email saying its a good idea to print out a label anyway(not helpful if you dont have a printer) so I hand wrote labels for my 2 parcels which were being collected. Dx come to pick up without any labels, the delivery guy promises to go straight back and print them, I point out the hand written labels so he know which is which and yet he still managed to stick the wrong labels on and sent them to opposite ends of the country. Parcel monkey took a week of messages to end up insisting its all my fault. Cant contact the company directly. Lost £20 and a lot of sleep over this.
02/02/23 by Emily Preston
First time I’ve used this service and very impressed. Will definitely use again. Collection on time and accurate tracking info right up until delivery.
02/02/23 by Anna Holland
Really easy to use, book and get parcel collected from home.
02/02/23 by Judith Eagle
Easy process and parcel delivered exactly as outlined within 3 days
01/02/23 by Deborah
Really good and easy comparison tool for delivery services. Very helpful.
01/02/23 by Emma
I have submitted an online form several times to cancel a shipping label that was not sent on the day I wanted to ship-no answer.You take the customers money but offer NO customer service.appalling
01/02/23 by Jonathan
Recommended a convenient service that got my parcel where it needed to be really, really quickly
01/02/23 by Catharine
I sent a parcel through you, and it has not arrived at its destination. Mini shop @ park lane London:- 102-194 Stewarts Road London SW8 4UG. With EVRI P9705762 posted on 5/1/23. Order no:-1195 Transaction ID 8622991A6805034V
01/02/23 by James Stephen
Just parcel it up. Download and print a label and drop it in to a local collection point. Simples
01/02/23 by Mike
Efficient, thanks!
01/02/23 by Kam Creates
If someone will be reading this I would advise not to use Parcel Monkey. Just check the price and go direct with the delivery company. You will pay pound or so more but if something will go wrong you can deal with delivery company direct, like in my case I was told to contact Parcel Monkey because I book through them. Parcel Monkey have no contact number so you end up chatting online trying to get to the bottom of your problem and I got just template answers like " sorry to hear that " "we will get in touch " and so on and automated general emails... my first and last time using Parcel Monkey but this is my personal experience.
01/02/23 by Tomas
My daughter sent me two pairs of pants as a birthday present two weeks ago. Ref.... PM11185113 Label / Customs Docs and Tracking. I can see them sitting in destination country, Australia for the past week and they have not moved. What sort of service is this? Its bad service. The pants cost £200 plus the cost of sending them. Not heard a thing from anyone, have no idea where they are or what is happening. Its a poor show. Deal with it, do not make me never use you again......
01/02/23 by Rick Thorn
As always, very easy to use and great service every time.
01/02/23 by Barrie Fowler
Parcel arrived from uk to USA no problems
01/02/23 by Pam
Evri was late picking up the parcel and my customer is still waiting for the item to arrive
01/02/23 by Bathrooms directCustomer
robed my parcel no contact from them or has it ever been delivered scam company be warned and what will the police or any one do . NOTHING lost my postage and my item i posted money
01/02/23 by steven
Great service, simple, easy to use, a 100% great experience. Will use them again for sure.
01/02/23 by Samuel Martin
Booked Parcelforce 24 but took 4 days to arrive at the destination.
01/02/23 by Brian
Nice one
Very good services
01/02/23 by LEFKO MIHAI
If I could give no stars, I would have. I booked a collection and delivery service through parcel Monkey with Parcel Force. It was booked as a 24hr service on a Wednesday. For reasons unknown, my package was sent to the wrong depot which caused a lengthy delay, the package was left in the depot over a weekend, eventually getting delivered on the Monday. The original 24hr service had been some what missed. I raised a complaint with Parcel Force who said as it was originally booked through Parcel Monkey, I should raise my complaint with them. Unfortunately, the reply I received was totally unacceptable and insulting. I would not use this service again and I will not be advising my family or friends either. No responsibility or ownership of my concern from Parcel Monkey
31/01/23 by Wayne Walton
Easy to use and clear instructions
31/01/23 by Pauline Xydas
Easy to navigate the site and find an appropriate carrier. All relevant details re carriage conditions etc easy to find.
31/01/23 by Vimokshaja
UPS collected our order, it arrived at the destination smashed to pieces, they should not be in the delivery buisness, DO NOT USE UPS AT ALL TO EVERYONE OUT THERE.
31/01/23 by Wayne lee
A quick easy way to get the most cost effective parcel delivery with tracking information.
31/01/23 by Mrs Emma Wharton
Understandable to my cause. Timely response from this service & best return price too!… what’s not to like?…
31/01/23 by Hayley Driscoll
The website was so easy to use and I was able to select the option that suited me best. It was also much cheaper than I thought it would be.
31/01/23 by EJC
Clear instructions
Was easy to post by just drop off at our local post office
Would defiantly use the parcel monkey payment service again saved us a vast amount of money paying through parcel monkey and still getting the post office service.
31/01/23 by Customer
Considering it was the week before Xmas and a Sat night when I dropped it off, I was so surprised it arrived the Mon.
31/01/23 by Lily
Booked collection for Monday and the courier never arrived. Spent the whole day inside waiting ( as they give you an 8-18 window) as you never know when they arrive. Contacted customer service to only be told that they can only apologise and rebook for another day. So another wasted day .. I won’t be using them again and I do not recommend.
31/01/23 by Roxana
Have used ParcelMonkey for a couple of years now. Generally good service. Tracking service isn’t always updated but this is easily sorted by contacting them via online chat or sending a message to the team who respond quickly
31/01/23 by Ms Jumbe
Over complicated process for a very simple straightforward parcel.
31/01/23 by Mr C Newman
Used DPD via Parcel Monkey. Looks like our parcel is lost. Its been collected from the pick up point but tracking says its still there. Frankly, I dont know why anyone uses DPD. We had another parcel posted directly with them and we have the same issue. And then you start to investigate and find theyre just one of the worst carriers. If I were you, Parcel Monkey, Id drop them from my list of carriers.
31/01/23 by David Heriot
We accepted a quote of £70 to deliver an antique tapestry chair to a customer in Scotland. This price included an excess insurance premium to cover the value of £200 compensation in case of loss or damage. The carrier, DX freight, delivered the chair badly damaged with two broken legs. The chair was securely packaged in thick polythene and bubble wrap and painstakingly BOXED in heavy duty cardboard & marked FRAGILE. We have supplied photos of the damaged item and box to Parcel Monkey and they refuse to pay compensation. This is what they have said “the chair is not flat packed, it is freestanding. Based on this we cannot compensate you for this item. Freestanding furniture is prohibited as per our terms and conditions“. eBay sellers beware!! I have stated over and over again that the chair was NOT FREESTANDING but heavily packaged and BOXED and thereby Not Restricted. Judging by what they have said it looks like they will only transport flat packed furniture which obviously counts out any antique/vintage furniture. Will certainly not be using Parcel Monkey again and wish there was an option to leave no stars at all! Date of experience: 20 December 2022
31/01/23 by from Feel Good Contact Lenses
Efficient service
31/01/23 by Mr Berman
Crucially the Delivery made it
31/01/23 by MR G
East and reliable
31/01/23 by Customer
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