We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,360 reviews.
Wouldnt use this company ever again. Nightmare!!! Sat in all day didnt turn up and customer service is shocking. You pay for next day pick up doesnt happen. I understand that there short staffed but some sort of communication would be helpful.
23/12/21 by Diana
Great service
Arrived in good time.
23/12/21 by Martha Knox
Extremely poor service. Parcel sent to Australia in good time for a Christmas delivery and at a cost of nearly £100. It is now 23 December and there have been no updates since 9th December on the tracking service. This was the email that was sent back to me after a query was raised - Hello, I am sorry, we are still waiting for this trailer to be scanned in. I have checked other parcels within the trailer and they are also still waiting for their follow-up scan. Unfortunately, given the circumstances, there is nothing further we can do at this time. Please see the Live Service Updates on our website for more information relating to this destination. I am sorry for the inconvenience these delays have caused. THERE IS NOTHING FURTHER THAT WE CAN DO AT THIS TIME - seriously? And what would I have have been paying £100 for exactly?? I wish I had just used Parcel Force instead rather than go through Parcel Monkey. Just pay the little extra and cut out these people who have clearly not heard of effective customer service or dont seem to be able to find out exactly what has happened to a package that was sent using their service. My sister and her children will not now be receiving their parcel for Christmas and I dont know, if or when they will ever get it. I will never use Parcel Monkey again. Stay away.
23/12/21 by Customer Matt UK
Great comparison site showed all options really clearly. Was kept informed as to when parcel was picked up and when I would expect delivery! Thanks!
23/12/21 by Francesca Graham
I have used Parcel Monkey twice now and they really are excellent. They gave me a much cheaper price with Parcelforce than I was quoted for directly. I paid for Parcelforce 48 and Parcelforce delivered my parcel within 24 hours. Great company….I would highly recommend ????
23/12/21 by Snowbirdie
Great service. Very efficient.
23/12/21 by Customer
Easy to use hassle free and got my parcel sent without a hitch.
23/12/21 by Stu
It has been difficult to return some goods in the past.. Parcel Monkey made it so easy at every step of the way. Would use them again. *****
23/12/21 by John Goodwillie
Very easy to use….kept updated with progress of delivery…would highly recommend.
23/12/21 by Mrs Valerie Ancian
4th time I have used it so far so good
23/12/21 by Ruqyah
Supposed to be 3 day delivery but family still waiting nearly a week later, poor.
22/12/21 by barry hodge
Excellent efficient service, thankyou
22/12/21 by Chris Lapthorne
Great service as always,
22/12/21 by Customer
I selected next day (Courier) am delivery. Tracked and delivery was over an hour behind the requested delivery time. Then the delivery was cancelled. Only for an attempt to happen much later than requested to then be told delivery would happen next working day. It required multiple phone calls from myself and several failed promises before I managed to get a delivery attempt the next day. Overall a very poor and stressful experience for both sender and recipient.
22/12/21 by Customer
It said 48 hour delivery…,, no such thing!!
22/12/21 by Claire Madden
Simple, cost efficient and easy to use
22/12/21 by customer
Great service! Using parcel monkey I was able to send my presents across the UK the next day!
22/12/21 by Jennifer McGuire
Still to be delivered to family in Berlin after paying over £70 customs tax German side. Left Scotland on the 12th December, completed all relevant documentation and followed all procedures to the letter. Utterly hopeless. Will never use this company again.
22/12/21 by Beverley Friend
Brilliant service as always
22/12/21 by Kim
Easy to use, good price. Delivered on time.
22/12/21 by Erica Viner
Although my parcel was delivered safely from the UK to Taiwan tracking stopped in Reading which was disappointing.
22/12/21 by Kate
Fantastic service. Easy to book. Prompt collection.
22/12/21 by Christina
Wonderful parcel service. I have used this company many times and can’t fault them. Keep up the good work parcel monkey .
22/12/21 by Val
Better prices than the sites they get their prices from! Not sure how big I like it!
22/12/21 by Customer
This service was excellent from start to finish.
22/12/21 by Mrs Maureen Clifton
No problem on time on both pickup and delivery ????
22/12/21 by Customer Bari Marsh
Hands down the worst courier service I ever got to use. Booked a delivery to Poland (standard 3-5 days) to send my family their Christmas presents - planned way ahead but it wasnt good enough because Parcel Monkey has had the parcel for weeks and it has not moved. They keep quoting depot has delays shipping to Poland but this was NOT mentioned on their website. Really disappointed in the company and wont be using again - recommend DPD, UPS or Parcel force direct as Parcel monkey service is shambles.
22/12/21 by Dagmara
A quick and easy to use site.
22/12/21 by Customer
Excellent - like clockwork. Thanks
22/12/21 by Howarth
Such a poor customer service, especially their claims team in UK. Zak, from their claims department dont even answer the questions, and doesnt even understand the full tracking event, hence not able to handle the querries. Asked to speak to his boss and a complete ignorance from him.
22/12/21 by Tanuj Grover
Had to send an urgent parcel from the UK to Republic of Ireland for my nieces birthday. DPD were the courier that Parcel Monkey suggested. Delivery was prompt and within the two day period.
Be careful as DPD automatically slapped on a Customs Charge for the recipient to pay. I queried this as the parcel was under the value of £39 and the goods were from the UK. DPD cancelled the charge and said that they are automatically applied and need to be waived manually - by contacting DPD direct.
Other than this it is an excellent service.
22/12/21 by Patrick O'Dwyer
Amazing service, easy and smooth with regular updates.
22/12/21 by Nat sharman
Parcel sent on 16 December 2021 for next day delivery. Arrived at delivery depot on 18 December. As of 22 December, the parcel is still sitting at the delivery depot. I wonder if it will ever be delivered.
22/12/21 by Customer
Brilliant service!
From one side of the world to the other in a few days. Really good job!!
22/12/21 by Kennet Newell
Parcel Monkey failed to collect a valuable bonsai tree. Apparently, although a driver arrived to collect, simply refused to do so. Parcel Monkey were supplied with all measurements and weight of the item, which was appropriately labelled, simply refused to collect
22/12/21 by Larry Tournay-Godfrey
Superb as always from Parcel Monkey..
22/12/21 by Ian Moffat
This is a fantastic service; always efficient, always on time, and at a much lower cost.
22/12/21 by Customer
The process was seamless,recommended
22/12/21 by customer
I paid over £11 for next day service and the parcel arrived 5 days late, will go back to post office
22/12/21 by Guest
Great service , great price , all delivered in extra quick timing.
22/12/21 by Customer
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