We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,596 reviews.
I was promised contact and for the refund to be processed on 19th March. This was after l was resorted to leaving a 1 star review due to being completely ignored for nearly 3 months. Guess what? still no contact and no refund. Parcel Monkey this is not acceptable! please arrange for someone to contact me on Monday 8th April to resolve.
06/04/24 by Beverley
I payed £26 for a parcel to be sent then they say it was 9kg heavier than I stated and fine is £78 that they took from my card without asking I will never use them again
06/04/24 by Stephen Brooke
Delivery ontime
06/04/24 by Claudine Stanley
Parcels were delivered promptly and I have had no complaints from customers
06/04/24 by Mr David Norman
Easy to use website
Easy to find the right courier
Couriers pick up your parcel
Parcel gets delivered
No hiccups so far
Great service
06/04/24 by Jane Russell
I booked a shipping via Parcel Monkey with Parcelforce to China. 2 days after collection the item was returned to me, with a "DO NOT FLY" notice attached, and a claim that it was "too dense". In other words, their scanners could not determine what the contents was, so they refused to ship the item. And that despite my clear declaration that it was an "electrical transformer" which is inevitably heavy because it is essential a block of steel. Parcel Monkey failed to sort things out with Parcelforce over a 10 day period. My buyer in China was getting extremely frustrated and eventually cancelled the sale. At this time, I am still waiting for a refund from Parcel Monkey. Parcel Monkey used to be a good company - I have used them for more than 10 years. But they have gone downhill. No customer service phone number any more. No chat service. All they have now is a messaging service on their website, and their response is robotic. Dont expect any help if things go wrong!
05/04/24 by Richard Hankins
Slightly delayed due to Easter period but parcel was delivered - what is good is the ability to track and see where the item is. Would recommend parcel monkey for international parcels..
05/04/24 by Barbara
Absolutely fantastic service. Delivered safe and sound ahead of time. 100% would recommend.
05/04/24 by Customer
Very impressed with Parcel Monkey - booked a slot for collection from the UK on Wednesday and delivered to Ireland on Friday. The only thing I’m a tad confused about is that I received an email from DPD on Thursday stating that I needed to pay an additional €37.11 to ensure my package would pass through customs. I did label the box with the information supplied and required by Parcel Monkey, to ensure that it would pass through customs, so really not sure why I then had an additional charge of €37.11 At no stage throughout the booking was there any mention of any additional fees so I find this very strange. My package contained baby clothes and this was clearly stated on the customs information I placed on the packaging as required. I have looked on customs Ireland and baby clothes supposedly do not need any extra fees to pass customs? My original fee for posting was about £18 which then became £49 in total (€37.11 for custom fees). Could someone please explain why this might be?
05/04/24 by Ian Barry
Always great service
05/04/24 by Customer
I tried Parcel Monkey to send 2 boxes to China via Parcelforce. They were returned back to me with no explanation from Parcelforce or Parcel Monkey. Their customer service is a joke, no contact number. Just a Live Chat where they are unhelpful and offered me £8.30 refund for a £172.78 order. I had to create a chargeback through my bank to get the refund back, absolutely disgusting.
05/04/24 by Liam A
My parcel is still sat at the post office where is it due to be collected from on a 24 hour service and has now been there for the last 2 weeks
05/04/24 by Danny Batt
Neither myself or the receiver of the parcel (my sister) were informed the parcel was delivered. My sister found the parcel inadvertently the following day, it was very wet.
05/04/24 by Anne Blackwell
I sent a large parcel to Spain. It arrived on time with no problems. Ill use the service again. Very good.
05/04/24 by j crook
Have used this service for a while now with no disappointments
05/04/24 by Chash
The parcel was irreparably damaged upon arrival, resulting in a £400 loss to me.
04/04/24 by David
It has now been two months since I received my refund for hiccup that was made from this company. Communication has been extremely poor, and even when they do respond, the answers provided are very vague. This issue has now been escalated and deemed fraudulent, and I have informed my bank accordingly.
04/04/24 by Jonathan Donier
Easy to use, worked well, package arrived
04/04/24 by Susan Maltin
Quick delivery
04/04/24 by Gloria Elrich
AVOID A follow up to my last review i was promised they would look into the overcharging fee they sprung on me but like expected they did nothing. I would stay as far away from them as you can. I will not stop leaving bad feedback until they refund me i will leave it on face book and eBay forums
04/04/24 by Steve Johnson
Dropped off at post office on 28/3/24 supposedly 3 day delivery still not there on 4/4/24. To Switzerland
04/04/24 by Customer
Arrived intact and earlier than expected Thank you
04/04/24 by Bobbie Heslop
Very easy and quick
04/04/24 by Customer
Prompt collection
04/04/24 by Jennifer Povey
Everything was simple and worked as it should
04/04/24 by Mr Dawson
Easy to use and got me a great price
04/04/24 by Customer
Web-friendly, customer-friendly, prompt service with excellent communication all along the way.
04/04/24 by Scott Lundberg
I have booked and paid for a next day collection on the 25th March and today they have not collected my parcel for the third time.
03/04/24 by Quinton
Fast, efficient service
03/04/24 by LB
Everything that it was expected to do.
03/04/24 by WESLEY JOHN STALA
Quick. Thanks
03/04/24 by Penny Science
Easy and cost efficient way to send parcels. This is my go-to website for sending gifts to my family abroad.
03/04/24 by JH
Delivering parcels when they say they will and being able to track them all the way. An entirely new experience for me but I will definitely use it again. Many thanks for your help x
03/04/24 by Mrs Maureen Rogers
Efficient service
03/04/24 by Mr Berman
Very easy to compare best way to post a parcel and price was a lot better than expected!
03/04/24 by Mr dave walker
Great experience, customer service good and delivered my parcel from uk - Middle East in 3 days, no hassle. Thank you
03/04/24 by Paula
Very fast delivery
03/04/24 by Harinder Takhar
Parcelmonkey excellent couriers occasionaly less so
02/04/24 by Tony Edwards
My parcel to the US was easy to organise with clear instructions regarding documentation etc. I dropped off my parcel locally and it arrived within the two day window I paid for. Very happy and will use again.
02/04/24 by Turner
Everything done within 24 hrs, very pleased with service
02/04/24 by Charlie Langham
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