We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,596 reviews.
You were great at up dating and excellent with delivery . Sender and recipient were both delighted with your service. Thank you
15/04/24 by Customer Janet Henderson
Quick, Guaranteed and on time,
A very easy process to return my goods
15/04/24 by Jem
Excellent price, parcel was collected and delivery within the timescale provided. Highly recommend it.
15/04/24 by Mrs Gabrieli
Be careful its a trap with low costs. I was sending numerous parcels with them, measured it well and was still getting massive surcharges for oversized packages. When i tried to claim them saying that this is impossible, they ignored it and in the end put my account on hold saying that i have to pay all the surcharges.
15/04/24 by Elena
Wouldnt send parcels any other way. Easy to fill out with relevant details and promptly delivered via Evri.
15/04/24 by Tracey Potter
Website easy to use. Happy with interface with providers and service orovided
15/04/24 by JRS
I am very pleased that my parcel was delivered safely by Evri within the 3day schedule.I was rather perturbed though that After Delivery,My bank account was debited by a further £2,89!
I was puzzled by this? Then I got an email from Parcel Monkey to say that the £2.89 was excess charge levied by Evri for either extra weight or extra size of my parcel than what I stated!
I measured the parcel carefully & submitted all the measurements asked for.I also weighed it,albeit on my bathroom scales.This weight was submitted in all good faith as being 1kg.
Anyway in future I will Treble check All of these factors before committing to order.
I was happy with the 3rd day tracking information though & I could inform the recipient which 2 hour time frame they would receive it,so thankyou for that.
14/04/24 by Linda Stewart
Got a notice that they tried to deliver but no one was at home, even though I was home all day and the door bell never rang, so I think they rang the wrong flat number. I had to rearrange a redelivery but only using the online or automated service therefore the same problem could occur again. Its extremely frustrating not being able to speak with someone to ensure the same mistake doesnt repeat itself. Its a waste of my time because I stayed home for them. It would be great if they tried calling the number provided instead of lazily reporting no one at home
14/04/24 by Mrs. KRYSTAL CORDNER Donat
All good, I posted the parcel in the UK and it arrived at the correct destination in Canada. I was able to follow the parcels progress through out its journey.
14/04/24 by Tim Seccombe
Quick easy straightforward and parcel picked up from front door, will always be my first port of call
14/04/24 by Mrs teresa byrne
Couldn’t find out if my parcel had been delivered and I was charged extra.
14/04/24 by Sue Donovan
Great service!
I was looking for a best option to send a large package, and found Parcel Monkey website. It has provided the best price for the delivery. It was easy to register and to arrange the shipment. The delivery then was completed successfully.
I certainly recommend this service!
13/04/24 by Ilya A. Kretov
Easy to do on line and everything went as planned, will use again
13/04/24 by John Johnson ORDER ID 426782
Thrilled with the price, the parcel was picked up as promised, tracking was excellent, but now the parcel seems to have got stuck!
It appears ready to leave UK, but it’s been ready for three days! We’ll see!!
13/04/24 by Mrs Neal
I do feel compelled to leave a review as some of the reviews I have read online are horrendous, however my experience has been pretty good all in all. If you are not in a hurry to receive items and if you are on a budget, Parcel Monkey is definitely a good option. I did eventually receive all my items. The last parcel took just over a week to arrive instead of the 3 working days, not a massive issue for me. I sent 14 parcels in total in 2 shipments, via ParcelForce, from the UK to France, all personal items, no gifts or new items. A couple of parcels only were damaged but I think its my fault for packing the items improperly or it could be Parcelforces fault. The only annoying thing is you cant book a collection slot. You can end up waiting all day for the driver. But other transporters that offered collection slots were much more expensive. Also I ended up paying quite a bit of custom fees even though everything was used items, if you ship internationally, consider adding you own paperwork, I also used sendmybag for a couple of suitcases and did not have to pay any extra fees. Still once again it works out cheaper than sendmybag even after custom fees.
13/04/24 by CHLOE P.
Promptness of service brilliant
13/04/24 by Anne Murray
To say that they act as the agent. Appalling. Did nothing to help me. The delivery address was incorrect and asked them to let evri know the correct one buy were unhelpful and had to rebook royal mail and pay again. Wont use parcelmonkey or recommend ever again
13/04/24 by Customer
Parcel Monkey UK make it easy to decide which shipping company has the best price and fastest International deliveries.
12/04/24 by Les Oldham
Collection made 2 days earlier which was good, delivered on time, have used Parcel Monkey many times. prices always reasonable and service always great.
12/04/24 by christine BOUTALL
The parcel was returned
12/04/24 by Cheryl Bingham
My dispatch of books went very smoothly thanks to Parcel Monkey - an excellent service.
12/04/24 by Rob Donovan
Seems all ok which is what we expect as customers ????
12/04/24 by Josiah Emmanuel
Simplified what seemed complex. Thank you
12/04/24 by Victor
Today is day 12 and my parcel has not been delivered to addressee Repeated contacts with you in this regard have not reached fruition
12/04/24 by N Bakhsh
Smooth booking as always. Quick delivery without issues. Thanks ????
11/04/24 by Mr Mac
Parcel Monkey have always provided me with a reliable carrier service and choice of carriers to meet the need, small parcel or large parcel, heavy or light. Overall cost is always within reason depending on type weight and content.
11/04/24 by Mr Michael Totten
I paid for a 3 day parcel delivery to a country in EU with ParcelForce. A week later the parcel still hasnt left the UK. Im not sure if I was mis-sold a service or ParcelForce are super inefficient or maybe something else...
11/04/24 by Lukasz
Swift delivery, easy to track.
Website wouldnt let us take it to the local collection point. Had to wait for home collection
11/04/24 by Steve Mulcock
Avoid using this company! I sent a high value parcel booked through Parcel Monkey with UPS Access, fully insured, which has been lost. Unbelievable in itself. However I have made a claim and it is now three weeks down the line and I have heard nothing back from Parcel Monkey except a couple of emails saying they are looking into it. Meanwhile I am out of pocket to hundreds of pounds! I have sent all the relevant information and I am extremely frustrated by the lack of customer service. All correspondence is done through email so they can hide from their customers. Do not use this service! If I could give zero stars I would.
11/04/24 by Sally Allison
Great from start to finish, easy online address labels and drop off. Great tracking information too, I would definitely use again, thank you.
11/04/24 by Ann
Great Pick up and Service
11/04/24 by Customer
The site provided options for mailing in order for us to choose the easiest route for us to send the goods.
11/04/24 by Catherine
Hi, I thought your service from beginning to end was brilliant. Parcel was tracked on a 48hr delivery, picked up from the. Post office on time where the tracking began. I saw the parcel was delivered at 0820 two days later but no one at its destination to receive it. Following that, you didn’t stop at that you made a second delivery in the day where upon, someone was there to collect the parcel. Great service all round. Thank you for a very professional service.
11/04/24 by Barrie Lee
Parcel still waiting to be collected 3 days later!
11/04/24 by Hannah lane
Great service
10/04/24 by Customer
Easy to choose the right courier from the list, very quick and straightforward
10/04/24 by - RT Decorators
It was suggested to me by a customer that I could look at using Parcel Monkey. This is the second time I have used them and I know now how things work and what to do. Not sure this parcel was delivered the next day but it was delivered quickly, within two days. Will use again.
10/04/24 by Annika Hobbs
What can I say
But great.fantastic great delivery Scottish Highlands ???????????????????????????? to Vancouver ???????? in six days door to door excellent would recommend you to anyone who asks !!????????????
10/04/24 by John and Marilyn Grayson
Arrived but two days late
10/04/24 by Customer
Good website to choose parcel options in your area .
10/04/24 by Parcel Monkey
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