We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
was a very simple process they clearly displayed if the shipment was tracked or not and very competitive on price.
21/05/24 by customer
It was very easy to compare couriers and find one that fitted my requirements and had a local drop-off point.
21/05/24 by Sharon Twidale
It was quick and easy to obtain a quote and print the labels.
21/05/24 by Mike Mitchell
Very competitive pricing and a smooth transaction. Would definitely recommend!
21/05/24 by Sharon
Easy to understand websites
Great communication ????
21/05/24 by Dennis Price
No stars if I could. Terrible company. Ive been a really big customer but yesterday there was a glitch and they changed the parcel in my basket to an old address from a previous order in Switzerland. No sorry we cant change it, youll have to wait good knows how long for your money back. Asked them to cancel and do a credit instead so I could rebuy the label no of course not. So my parcel for France is still sitting here. No refund no confirmation of refund. No replies. We dont all have a bottomless pit of money whilst we wait god knows how long for a refund. Im a cancer sufferer. Shame on you.
21/05/24 by Marie
Brilliant service quick and simple to use.great job and well cheaper than others inc post office .will defiantly use again .thanks to all
21/05/24 by MALCOLM SUTHERLAND
Always pleased with the service
20/05/24 by Jane Russell
I paid for 24 hour delivery, having chosen Fedex. Firstly the drop off points on the website are wrong. The Holywood drop off shown does not accept Fedex. I finally drove to one that would take Fedex, and it took around 5 days to arrive with my client, not 24hours. The items are now useless to my customer as their event is over. Really bad
20/05/24 by SD
Great service, no hassle, prompt collection and swift delivery
20/05/24 by Janice Buchan
Been using for many years now .They have never let me down .Great service.
20/05/24 by MARK COSTELLO
Ive used Parcel Monkey on a handful of different occasions and always find the service easy to use and good value for money.
20/05/24 by Keith
great! arrived on time, no issues
20/05/24 by Customer Hannah
Couldn’t fault
20/05/24 by Caroline H
So easy. Efficient and good prices.
20/05/24 by Ian Fenwick
The company price is affordable and they are prompt in delivering good
20/05/24 by biliqees obisesan
Delivery was very efficient
20/05/24 by Tinotenda Samuriwo
Quickest shipping time. Very good.
20/05/24 by Alief Mohd
easy and quick to use a cheap
20/05/24 by Kevin Stogdale
Zero rating I would give this company absolutely awful sent a parcel to USA, customer did not except this as the outer package was damaged, ups driver told her the belts are not made for large parcels so they all get damaged, the package was covered for the full amount of £600, she refused the package and asked us for a full refund we have tried to claim off the insurance but they are coming up with every excuse under the sun, from contents not packed properly to no protection and every other excuse they can think off, it been 2 months plus now and we still haven’t received this parcel back from them. On asking where this is we were told it can take upto 90 days to get this back????????????????????????horrendous company, liars and total con artists when it comes down to the insurance you pay.
19/05/24 by Debbie Bennett
Easy to arrange, good price, next day pick up by pleasant young lady.
19/05/24 by Valerie Weetman
Delivered fairly promptly arrived without damage
19/05/24 by susan morgan
Easy to use site
19/05/24 by paul milnes
Prices were cheaper than going to the sites directly. Good communication throughout and very easy to use site.
19/05/24 by BHunaBeagle
All information needed for sending and good choice of shippers
19/05/24 by Mr Bryan Stacey
The monkey is who I go to to ship an item.The website is easy to use everything is clear and concise, no more no less
19/05/24 by mr stephen lake
The customer service is excellent. Fastest delivery ever. I will soon patronise you again
18/05/24 by customer
If I could give zero stars I would. Simple enough and straight forward online. Stayed in all day - courier did not come. Messaged parcelmonkey and had to arrange another day (no apology just expect u to waste more of your time). Stayed in all that day - courier again did not arrive. I only arranged collection as it’s too heavy for me to carry. Now waiting for a refund - I will sort it myself after a week of messing around
18/05/24 by Customer
It wasnt till after i placed an order with these they they told me that they are not actually a courier company but a reseller for ups. this lack of full disclosure on thier site was a yellow flag. the parcel was scheduled to be picked up from another location and delivered to me. i checked the tracking and it did state the parcel was picked up. however at the end of the day, i got a call from the person waiting for the parxcel to be picked up from thier property that no one had picked it up. i contacted parcel monkey who told me that the only contact they had with up was email. however it appears that ups rushed out and picked up the parcel that nigh and rushed it to me but in doing so neglected manual handling rules as well as due care an attention, as when the parcel got to me it was smashed beyond repair. yes i saw the item just before and as the seller packed it so it was no error on the sellers part. i lodged a claim against parcel monkeys insurance. they kept stalling with rubber stamp responses such as "bear with us". however after a week, they did accept liability and said they would pay for the cost ot the item, however made nooffer to refund postage cost but then camethe 3 week waiting game with more stalling and excuses such as "trouble with my paypal" the same paypal i used to pay for the delivery. i eventually got my money be sending a paypal money request which parcel monkey honoured, which it why i am giving them two stars instead of one.
18/05/24 by Frank Baron
Very good service thanks.
18/05/24 by SELIM AHMED
quite efficient service
18/05/24 by banda
Never fails .. I’ve not had a problem from a customer in 3 or 4 yrs since starting posting .. thanks
18/05/24 by Sean Beech
I’ve never used Parcel Monkey before. Will definitely use again to send all my parcels. Very easy and simple process. User friendly site. Great to compare all the various rates and see in one step how to select the best one. 10/10.
17/05/24 by Steve Pattenden
Easy site to use
17/05/24 by Customer
The parcel was so badly damaged on arrival it has destroyed the contents. It looks like it was crushed and smashed
17/05/24 by Frances McErlane
So easy to use
17/05/24 by Joan Nichols
I was charged extra £25 before the parcel was delivered. I found that absolutely ridiculous.
17/05/24 by Mr Oladotun Akinduro
First time using parcel monkey. Found it easy to use and a first class service. Will definitely use again
17/05/24 by Mrs Lucas
Easy to book, fast to deliver, no troubles. Im gonna use this site again!
17/05/24 by Yessica
Package arrived really badly damaged unfortunately. It looked like it was ripped open
17/05/24 by Rita
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