We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,233 reviews.
The ordering, price and pick up was fine. There was no mention that the recipient in France would have to pay €15 for the package to be delivered with no reason stated. The parcel had not been opened by the French authorities. The contents of the package was well within the declared weight and size. The contents value was accurately described and valued and within the value limits, all accurately declared on the export form that was clearly attached to the parcel. The contents were redirected mail and childrens clothes. I still do not know why the delivery charge was made.
22/11/24 by Mr Anthony Swain
Simple worked 24 hours later delivered
22/11/24 by Customer
You have regularly shipped parcels to my daughter in China. Always delivered on time and intact. Good documentation too. Thanks.
22/11/24 by Anne
Easy to use with great prices. Parcel Monkey was a gem of a find.
22/11/24 by Phil
Great service, always use Parcel Monkey for my parcels to New Zealand .
22/11/24 by Julie
SCAM company!! Do not use!!!! Booked 48 hour pick up delivery it has been rearranged by parcel monkey 5 times!! Ive had to take 5 days off work, stay in all day and print off labels 5 times!! Its an absolute DISGRACE BE WARNED PLEASE DO NOT USE
22/11/24 by Retro
Collected and delivered on time. Good tracking and all good.
22/11/24 by Ann
we send a parcel to Switzerland and they charged afterwards another fee of 7 pounds for when asked way they said box size was bit bigger then we wrote if so that does not put up the price as we tried both sizes and came to the same price so beware of parcel Monkey, as they act like Monkeys
22/11/24 by Eli Waftig
Great to compare different couriers
22/11/24 by Jacqui
It took 2 attempts to collect when a phone call or email with a 2 hour time slot could have prevented it, The first collection failed when I had stayed in all day only to nip out at 14.50 to school and returned 15.12 to find the collection agent had been at 15.02
22/11/24 by Gillian Earnshaw
Service is always really good. My parcel is due to arrive this week I think.
21/11/24 by Paula Footman
The collection was prompt & the driver polite. Parcel was delivered on time in good condition.
21/11/24 by Patricia Eyre
Very disappointed that you intercepted my parcelforce enquiry and I ended up paying over the odds
21/11/24 by Paul
Always a positive experience !
21/11/24 by Jane Russell
Nice and friendly driver
21/11/24 by MISSDAWNCASE
Easy to use company and did what it says it would. Happy customer
21/11/24 by Karen Richards
Easy to book and delivery on time
21/11/24 by Lester
Good service parcel to Australia delivered in a week and I was able to track my parcel.
21/11/24 by Kenneth Davies
PICKED UP & DELIVERED
21/11/24 by MARK
Was expecting to have this delivered in 24hrs, yet it arrived only within 3 days
21/11/24 by Customer
Unreliable service I chose to send goods to china from uk and expected package delivery within a week. Now 30 days passed and still goods showing in the uk airport. Worse service as I am not able to contact customer service support
20/11/24 by Customer
Really easy to use, simple steps customs for filled in and printed from the same place, highly recommend
20/11/24 by Emma
Simple. and very straight forward.
20/11/24 by dave w
Easy well priced service will definitely use again !
20/11/24 by Mr Martin Mcgraw
I found the service easy to navigate for a heavy valuable set of books. I sent 4 parcels of books to Poland. All arrived safely. Parcel force obviously didnt pick up but this was not the sites fault. The books arrived safely.
20/11/24 by Jeremy Huband
Easy to book in, collected and delivered on time. Thank you.
20/11/24 by Mrs P J Wise
It was an easy to use site. Very easy to book a collection and delivery.
20/11/24 by Miss joan carrington
Efficient all around service.
From purchasing on line, to being able to take the package to a local collection point and the final delivery by Parcel Force as promised.
20/11/24 by Peter Hill
This service is fine until even the smallest thing goes wrong and then its impossible to get anyone to deal with the problem.
20/11/24 by Customer
I HAVE LOST SO MANY PARCELS WITH THIS COMPANY. MANY STEALERS WORK IN THIS COMPANY. We are very sorry that your parcel was not delivered as arranged. The next course of action would be to raise a claim however, after further assessment of the above reference, we regret to state that you are not eligible to claim against your parcel. As you did not take any protection cover against the parcel unfortunately we cannot raise a claim on your behalf. Please accept our sincere apologies for any inconvenience caused. If you require any further information, feel free to contact us. Kind regards, Monica
20/11/24 by Muhammad Arif
Very happy with the service from parcel monkey
20/11/24 by Julie McAleenan
Brilliant as always
20/11/24 by Customer
Great service as ever.
Always been impressed with performance and pricing.
19/11/24 by John Watts
COLLECTED ON TIME, DELIVERED ON TIME REASONABLE PRICE.
19/11/24 by David Dale
Everything was great never used before but would definitely use again very reliable
19/11/24 by John David Poulton
Fantastic, easy to do and cheap postage!
19/11/24 by Stephanie
Efficient service, good delivery easy paperwork
19/11/24 by CHB
Great service very quick delivery from pick up to delivery address
19/11/24 by Karen Graham
delivered punctually
19/11/24 by Friend of Ted
Fast and easy to use great price
19/11/24 by david lloyd
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