We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,596 reviews.
Always efficient
20/04/24 by Pitpetch
Price was good - ease of use on the website - timing was great.
20/04/24 by Mrs Janice Matthews
They are affordable, and customer friendly.
19/04/24 by Aanu Aderehinwo
Fairly easy to navigate and find options for sending the parcel. Ended up twice the initial amount because I took out the insurance cover as the item being returned was £300 - didnt want to risk it. Probably not necessary. Parcelforce collected from home which I needed: it was very heavy. They collected on the specified day but no tracking to confirm they were coming or specify a time slot, meaning it was necessary to wait in all day. Parcel delivered promptly.
19/04/24 by RLB
I told u I wanted to cancel and refund. U did nothing
19/04/24 by customer John wilcock xl1000v honda
Very professional experience compared to other compare parcel websites I’ve used in the past, able to immediately get the label and a next day pick up to USA and arrived when it stated it would.
19/04/24 by Anita McGovern
This is my 3rd time using this service to send a parcel abroad. I get the best prices and it makes it very easy to just enter information and send the parcel off. Recommend and will use again.
19/04/24 by Iris
Received as expected.
19/04/24 by Niranjan
Website easy to use.
19/04/24 by JC
Please dont use them,they take your money even though no will collect the parcel then charge you more money without your knowledge from the card you use to purchase the service, absolute robbers.
19/04/24 by Begg
Item not collected after complaint twice with 2 new orders
18/04/24 by Des Roberts
My parcel which I sent via UPS has still not reached its destination 8 days after being sent
18/04/24 by SALLY COVELL
Booked a parcel (a rolled up rug) to a customer as usual using this company. This time, I got an email a week later to say that they are charging extra (almost the same amount as the price paid initially) as we’ve either under-weighed or under-measured the parcel. I am used to sending items so I can confidently say that I have measured/weighed correctly (I always weigh & measure parcels several times) I have a feeling it’s due to the measurements and the rolled up rug may have been squashed in transit thereby it’s become slightly wider than what I initially measured. I am appalled if this is the case. What a way to treat a customer.
18/04/24 by Nathan West
Never had an issue using Parcel Monkey, I use them for all my international sales.
18/04/24 by Darren Breeze
Probably my fault as I thought you provided a pick-up service and when I realised the package needed to be delivered into a branch it was rejected because it was a few days after the forms were completed. I felt, incorrectly, that as payment had been made an element of flexibility was possible. So I now have to try again but this time I will use the GPO.
18/04/24 by John Jackson
did exactly what they said they would cant ask more than that
18/04/24 by MR M SANDERSON
I packed the box & arranged for it to be delivered to me. It arrived in perfect condition & at the allotted time.
18/04/24 by A. C.
Timely delivery of packages
18/04/24 by Customer
excellent service
17/04/24 by STEPHEN HEATH
Fast Efficient Easy Service extremely happy ????
17/04/24 by Keith Zachlod
No surprises, easy pricing, affordable service.
17/04/24 by N McCormick
Saving over sending the item by Parcel Force.
I saved over £80 by using Parcel Monkey to send a 19 kg parcel to Kenya.
17/04/24 by Graeme Scott
Clear prices, great value, easy to book, seamless
17/04/24 by Customer
THE MOST ATTROCIOUS SERVICE I HAVE EVER ENCOUNTERED!! I booked a collection 2 weeks ago from an address in Cornwall for a small but important parcel for delivery to my home address. The parcel was never collected and has been rebooked by PM 4 times, each time with a guarantee and each time a new label had to be printed and emailed to the collectiion address, luckily the people there have been very patient. Spending hours on live chat without any explanation, apology or concern from the advisers there. Today I have cancelled PM and booked very straightforwardly via Parcel Force (and where this driver will also take his own labels!!). I would NEVER use PM again and would warn prospective customers to do the same. To add insult to injury - my refund could take up to 5 days - but on past experience with them who knows it could take weeks !!! If I could give a zero rating I would have!
17/04/24 by Lin Jenkins
Very pleased with the service
16/04/24 by dave powell
Everything was great, except the fact that when they got at the destination, someone notified me that there was noone there to receive the items (which was impossible as I knew my brothe was there, waiting).
Meanwhile, my brother had (already) texted me that he had in fact received the parcels. I was worried for a while, but since my brother said it was ok, then it was ok. Apparently, someone pushed/ticked the wrong choice on their device. It may happen and its not the end of the world, but it needs a bit of attention, because someone else might have freaked out.
Anyway, great service overall, will use again.
16/04/24 by Nikolaos Tsigaridas
Eventually it was but collecting to be
16/04/24 by Shems Barn Aspenden
the whole process was simple my parcel picked up and sent to my friends house without any fuss a fantastic service and really well priced ,i would recomend to anyone .
vic
16/04/24 by Mr. Bruntnell
Ease of use. Parcel delivered very quickly and in good condition. Will use this service again.
16/04/24 by Edward Weaver
Used twice now and both times has been fantastic service. Thanks
16/04/24 by Lau
Great service and very fast delivery!
16/04/24 by Kirsty Manson
Easy and quick
16/04/24 by cameron atkinson
A 48hr service took a week to deliver?
16/04/24 by Customer lkw
Very good slick vfm service
16/04/24 by A.Andrew
account on hold since 02.04 due to unable to take payment as card expired - you made aware customer first before try to take payment, emailed 3 times and no reply and not sorted
16/04/24 by Marian
Very good service!
15/04/24 by Penka Rangelova
well organised pleasure to use paaaaaaaaarcel monkey thanks
15/04/24 by gedd jerome
Delivered on time.. great price. Will use again.
15/04/24 by Dear Mrs Bunker
Good selection of couriers, with one that delivered successfully and without incident
15/04/24 by Michael Cosgrove
The parcel is yet to be delivered nearly a week after posting it.
15/04/24 by customer
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