We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,595 reviews.
delivery to USA in 4 days
02/05/24 by Maisie
I always find what I want with parcel monkey and have
never been let down. Website is easy to use and book
through.
02/05/24 by Sue
Great service competitive quotes, easy to use
02/05/24 by ANDY SUMNER
Choose your delivery partner/price and send! My parcel arrived on time.
02/05/24 by sukhbir siingh
I used to think sending a package overseas was this whole complicated nightmare, especially with all the Brexit stuff going on. But I recently tried Parcel Monkey and honestly, it was a breeze!
Their website is easy to use, booking a pickup was a snap, and their prices were way better than I expected. Best part? They totally explained the customs paperwork in plain English. No more hours spent feeling like a confused ***** on government websites!
My package made it across the pond to my house in Spain in record time and Ill definitely use these guys again. If you need to ship something internationally, dont stress – give em a try.
02/05/24 by Señor Camarena
Delivered quickly and to the correct location (not a straight forward delivery!)
02/05/24 by Mel Q
Great service..thank you! Parcel
Picked up from home address to Dallas tx. 5 days amazing. No hassle!
02/05/24 by Lesley
The app is easy and simple to use and helps with the cost by having comparisons
Thank you
01/05/24 by Sushila Zammit
Item sent to Ireland 17th April; still not arrived with my customer. ParcelMonkey are allowing ParcelForce to take an ADDITIONAL 2 days to answer us, after weve already waited 2 days! In such hard times where businesses are struggling, all we need is terrible price comparison sites like ParcelMonkey & the Couriers they use alike, messing up deliveries losing small businesses money. Look forward to your reply, acting like you care just to give the impression that youre professional, when youre NOT. AND BEFORE YOU SAY IT
01/05/24 by FIREFOX RACING
my parcel has not arrived it was a 48 hour delivery and on the 6th day still not been delivered.
01/05/24 by kimberlyfox
Parcel (very light) to Southern California in about five days for £32 is a good service.
Mike Cain.
01/05/24 by John Michael Cain
First time i have used Parcel Monkey, great service and will use again
01/05/24 by STEVE CONSTABLE
Very useful to find what I wanted.
01/05/24 by Lesley Weeks
Really easy to use service
01/05/24 by Mr Blakey
Kept me informed on the tracking and delivered quickly with proof
01/05/24 by Marina Deakin
Great service. Cheaper than going direct to the courier’s website.
30/04/24 by coatesy
I never received my package and its a package that cant be replaced. Which is really f**king annoying
30/04/24 by michael
HORRIBLE EXPERIENCE. Weeks after I sent my parcel with a cost of £30 I was contacted by the chat in their website saying Customs held my parcel. They told me I had to pay almost 100€. I refused to pay and then they charged me £20 for the return. Once the parcel got back to the country they charged me another £30 to send it back to my home. And I didnt even recieve it yet after two months. Theres 0 customer service and no one to complain about to. Horrible experience, i lost almost £100 in trying to send something that never got delivered. NEVER USING THIS AGAIN.
30/04/24 by Charli Fuxet
clear website that shows you a good range of options for your parcel
30/04/24 by gary price-hunt
Arrived when they said they would, collected parcel quickly and it was delivered in a timely fashion. Exactly what I wanted.
30/04/24 by Melanie Wilkes
Chap came to collect.
30/04/24 by Customer
Easy app to use. Very clear and concise
Cheap postage and quick service
Would definately recommend
30/04/24 by Tracey Salton
The parshal was not delivered. and parshal monkey have yet to tell us it not delivered. The person who was to receive the parshal was not happy either. We will have to re send with a different courier
30/04/24 by Customer
Excellent service
29/04/24 by Hugh
Sending a package to Netherlands and it’s been nearly 3 weeks? From the uk? I could put it on the back of a donkey and it would’ve been there a week ago
29/04/24 by Customer
Seamless experience, super easy and waaaaaaay cheaper than using normal parcel delivery for large packages like mine, literally a quarter of the price
29/04/24 by Luke Moseley
My account has been on hold for more than a week over a £2.20 fee which I paid immediately. No one is responding to emails and cannot use the service any more.
29/04/24 by Paola Canino
Just as it should be, Perfect
29/04/24 by Mark
Great service, 2 days Devon, UK to Atlanta, GA. Great price.
29/04/24 by Philip
when it goes wrong with these guys it goes wrong. we use them often but are now going to use one of the other sites for shipping. basically a parcel was shipped to holland , no calling card was left so customer didnt know anything. it was then returned, then when we ask for a refund we are told the shipment was used up and they cant as the parcel was there waiting to be picked up and nothing was picked up. apparently its just to us to monitor tracking. the fact that no card was left doesnt matter.. i would use a different company to anyone wanting to ship
29/04/24 by Elite Trader
Paid for a 24 hour service, took 48 hours to deliver. Got fined £75 for being in breach of contract with the customer we were delivering to.
29/04/24 by Daniel Ashton - Just don't sen
The person never picked up the package and despite paying for the collection service never rolled up. Ended up having to drive item to the post office ourselves.
29/04/24 by Chapman
Sent a parcel with them but it was "held". i checked daily on the parcel but PM just told me "it was with DPD". Suddenly parcel monkey message after 2 weeks to give me the reason and they told me i had until the 16th to give them a response for DPD - they told me this on the 16th. Parcel was returned to me and no mention of a refund from PM. I have messaged them, explained everything and now they just dont respond. Absolutely shocking service.
29/04/24 by Aaron
Quick delivery, 5*
29/04/24 by CustomerAnn
Booking and Collection went well. Unfortunately the two cast iron gratings being sent for repair suffered damage in transit. Not the end of the world as they are being repaired.
29/04/24 by John Manterfield
My parcel wasn’t collected, the carrier came and said it weighed more than l stated. I told him l used the scale l had at home, he said then the scale must be wrong and if l could take somethings out he would be back the next day to pick it up. He never came back.
29/04/24 by Customer
Simple, easy , good
28/04/24 by Customer
Really easy to use
28/04/24 by Fran
Booked with ease, dropped at local shop, item returned, refund issued ????
28/04/24 by Pam Comerford
On the app it said that it should take me only 5 days to receive my parcel, its been 7bdays already stuck in UK
28/04/24 by Customer
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