We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Easy to use and great comms/tracking
27/03/24 by Damien
Ease of use and easily accessible.
27/03/24 by Steve
Excellent service provided by Fed Ex with the next day delivery accomplished before noon, although not requested.
Price was first class
27/03/24 by Colin
On time pick up and delivery
27/03/24 by Mervyn
Brilliant service from start to finish, will definitely use again. Competitive prices very happy .
27/03/24 by C Cattell
Absolutely rubbish don’t use. Booked a DPD delivery they failed to transfer information to DPD my parcel was stuck in a depot undelivered now I’m trying to get it sent back to myself. This company has cost me £32 for a rubbish service, lost money. I’m now going to resend it using DPD directly. Don’t use this useless company.
27/03/24 by Sean
perfect delivery and photo - great job thanks
27/03/24 by Will
Very easy booking in
Very slick procedure from start to finish
27/03/24 by deborah
Collected on time, I didnt have to print the label. Delivered on time.
26/03/24 by Lynne Taylor
Good service
26/03/24 by Dermot Mckenna
The parcel was delivered to the wrong number of the street.
26/03/24 by Alex Daniels
Easy Website, good customer services
26/03/24 by Trevor
Always use parcel monkey to Germany great service
26/03/24 by Mark Dowd
Easy to book and good couriers included in their stable.
26/03/24 by Cuckmere Trug Company & Thomas Smith's Trugs
Last two orders not collected, customer service no use. Fed up with apologising to customers for non delivery and wont be using again.
26/03/24 by Customer
********DO NOT USE!!!! I paid nearly £22 to send a full pack of luxury vinyl back for a refund. The flooring company have contacted me to say no refund will be issued as the box and contents has been badly damaged. I contacted Parcel Monkey but as I didnt take "enhanced protection" they will not refund my postage or allow me to claim for the flooring. I am now £80 down for using Parcel Monkey. DO NOT USE!!!!!*********
26/03/24 by Murray
It was quick and easy.
26/03/24 by Customer
Its such an easy service to use. And very reasonably priced
25/03/24 by CJ
Straightforward and easy website to navigate, very happy with the service.
25/03/24 by Elizabeth Trafford
Very easy to select the delivery option you want and the service was quick and hassle free will definitely use again .
25/03/24 by Lorraine Hawley
Two days, parcel not collected, Customer Service, just send generic answers & appear to not want to do anything about it. I would advise you NOT to use Parcel Monkey, it proves low cost alternatives are there only to take your money and provide no service at all. Honestly avoid like the plague.
25/03/24 by Customer
On time with good service from collection to delivery
25/03/24 by John
Parcel was not delivered. Very poor service.
25/03/24 by Jane Ben-Iwatt
Lowest price and fast efficient service. Would definitely recommend.
25/03/24 by Cathy Penry
I sent 2 parcel to Turkey , both stuck at customs . I needed universal tracking or mrn . Live chat agent failed to understand what im asking and provided me fedex tracking number . I had to explain whats universal tracking how customs works. After half n hour i decided to contact fedex and tried to solve my problem with fedex directly. If you need any help with live chat i wish you luck.
25/03/24 by Hakkı Can Alpakın
Good price delivered next day
25/03/24 by Robert
Fantastic service
25/03/24 by Frank Cork
PARCEL WAS DELIVERED ON TIME
25/03/24 by marjorie hawes
Fabulous service yet again
25/03/24 by Bill Ball
Did the job ok. I did not like being charged more for a made up difference with the size of the item.
25/03/24 by J Cullen
Good fast delivery
24/03/24 by Melanie Smith
Good good good
24/03/24 by Ireneusz Kaminski
Excellent from start to finish.
Price wise cheaper than the rest
Will definitely use again
24/03/24 by Mr Michael Keeley
Delivered right across the world so quickly
24/03/24 by GEORGE WARREN
Super quick, painless. Used the drop off service. Highly recommend
24/03/24 by Mo
Found me a great price with an outstanding carrier and service. I will use again.
24/03/24 by john kemp
Parcel still hasnt been delivered after 2 weeks
24/03/24 by Gerry H
My parcel still has not arrived!!!!!!!
24/03/24 by Donna De-Berryman
Both boxes I have been told are smashed The goods inside have been damaged and the person who brought the stuff off me has put in a claim to PayPal and his credit card for a full refund. So im really not happy about this as Im now going to be £415 out of pocket
23/03/24 by Marcel le bretton
Great service
23/03/24 by Linda Gill
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
