We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Fast,Reliable and Efficient execution of service. Highly impressed as a first time user.
10/03/24 by Sahr Samuel Baryoh
Collected on time, information always there and safe delivery
10/03/24 by Sue
Prompt and efficient
10/03/24 by Tracey
This service worked well. Everything went smoothly and my parcel was undamaged.
10/03/24 by Alex Francombe
Excellent service and good website interface.
10/03/24 by Paul Hildreth
Excellent service, parcel delivered on time, easy to arrange and great price too.
09/03/24 by Mrs Irwin
Perfect. Not cheap but was £35 to send a 25kg radiator back to supplier.
Royal mail turned up as promised collected and delivered.
09/03/24 by David O'Connor
Very easy to use
09/03/24 by Jill
Really useful service, helpful to be able to compare services and prices and really convenient to be able to pre-purchase the postage forms save waiting at the Post Office.
09/03/24 by A.Matthews
Fined £76 for a mistake on their end, no warning given or proof from them until I asked for it. Poor customer service left waiting and still waiting now. I have used parcel monkey for a long time and I wont be any longer.
09/03/24 by Customer
Everything went as it was supposed to.
Great service
09/03/24 by Gary Dixon
fast, efficient, low-cost
09/03/24 by Very Happy Customer
I was very pleased with the service I got , there was no fuss I got the printable labels through straight away, dropped package to collection point, and within 5 days was all completed to USA one happy family and no damages,
Thank you PARCEL MONKEY / UPS
I will be using your service again
09/03/24 by Donna Chapman
Whole process was easy to understand and with comparable cost and expense. There was no problem in choosing and going with the best.
09/03/24 by Mr Ajmeri
Straightforward and good options
09/03/24 by Teak
Had to return 50inch TV to amazan and used Parcel Monkey... I got dimensions of the boxed TV of amazon and quoted £36.. Parcel Monkey then took another £76, out of my account as... The dimensions were wrong... Yeah right... Con men at work here
09/03/24 by Jason
Great service. The software actually works to make your booking. I regularly send parcels to my son in the US using Royal Mail but Parcel Monkey saves me a fortune and provides a really fast service.
09/03/24 by Mr D Webster
I sent a parcel to China, the address they claim was wrong, so the courier decides to return the parcel and Parcel Monkey (PM) wants to charge me more than I paid for the freight in the first place for the return! PM had sent me an email regarding this, but in order to know if it was important or not - you have to log into your account. Had they sent a normal email I could have had a chance to address this. Not happy at all!
09/03/24 by customer
Parcelmonkey lost my package and never provided tracking for it a single day of its journey from the UK to me here in Sweden. My package was immediately lost in the hands of parcelmonkey
08/03/24 by Klara Larsson
Very reasonable price and excellent service
08/03/24 by Ali
Terrible service, paid a premium for a collection next day service. No updates or anything and no collection. Would not recommend other companies offer exactly the same with better service.
08/03/24 by Sorell Sidaway
ignoring my emails now ive uploaded proof of the weight and size of parcel, as it means time for my refunds
08/03/24 by GARETH JONES
The collection and delivery was as
usual excellent. However I am really disappointed and dismayed to have received an email,5 days
after delivery telling me I have to pay £16, for overweight parcel. I am disputing this, I know for sure it
was not as they say 2k over. If the
charge is made, I will never use
Parcel Monkey again，which will be a shame. Ihave used the service
many times without incident
08/03/24 by maureen ayrton
Fast efficient service
08/03/24 by Margaret
All great. Fast delivery. Many thanks
08/03/24 by Customer
Have been trying to open a claim for 4 days and been completely ignored
08/03/24 by Bruce
Website provided options very quickly and easily and then was just a question of selecting the appropriate provider - all done and dusted in 10 minutes. And then parcel was collected and delivered within 48 hours
08/03/24 by Mr Montgomerie
Exceptional all around, instant quote and swift service. It was my first time sending a very large package (10kg) via mail and it literally took 15 minutes and I was able to drop it off at a nearby location for collection.
08/03/24 by Ahmed El Barkouky
Website very easy to use. Item delivered the day after I had booked the delivery. Will use Parcel Monkey again
08/03/24 by Mrs M Huddart
They found a relatively low cost provider, Parcel Force, who delivered on time.
08/03/24 by Customer
Delivery was on time
08/03/24 by Tinotenda Samuriwo
Great - really easy to use and good value.
07/03/24 by Naomi Robinson
I was pleasantly surprised at how easy and clear the website was
07/03/24 by Shirley
Easy to select shipping courier and speed of delivery. I used the UPS delivery option to have it shipped to the USA and it was delivered within 3 days which was pretty fast.
Good value in terms of shipping prices
07/03/24 by Sara J.
I booked my parcel with another courier giving size, etc details. I paid and received details of the label to be printed. When I called at two shop drop-offs I was informed that the package was too big for them. What do I do? I cant even find how to get my money back cos the Parcel Monkey site is so awful and unworkable.
07/03/24 by Chris Turner
Easy and good service from start to finish
07/03/24 by michelle
Parcel damaged by being thrown over a gate onto concrete customer service - no response
07/03/24 by Richard Hattersley
went smoothly from start to finish parcel arrived on time
07/03/24 by Customer
Parcel was damaged by DPD then destroyed by them, 3 days later Im still waiting for parcel monkey claims department to respond
07/03/24 by Bruce
Great service
07/03/24 by PJ
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