We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Happy with the service, thank you.
18/03/24 by Jack
Worst company ever! Just debited my card by £109 one week following delivery of items on the guise that the packages I sent which were meticulously weighed at 30kg & 32kg each were supposedly 41kg & 53kg (HOW???). I contacted UPS who were the actual courier company and they have no such record of the items being overweight.
18/03/24 by Dami O
Honestly thought id give these guys another chance after previous issues, but yet again an absolute disaster. Parcels were booked and paid for over an hour before there cut off for next day collection, order was completed and money taken from my bank account. No labels arrived, so i raised the claim for labels to be sent, no response. The next morning first thing tried to live chat, took half an hour for them to tell me that now they cant get them booked till the next day for collection as its too late now, Emily on customer service was rather unhelpful with this matter, they are quick enough to take your money long before they actually organise or book anything for you it seems. My advice, use another courier or another courier instead, much better customer service for one thing.
18/03/24 by Sam DIXON-WOOD
I trust Parcel Monkey!
They have never let me down and I have sent quite a few parcels to some hard to reach places. They are efficient and cost effective.
18/03/24 by Jane Frazer
Very fast and efficient. The realy only minor issue was the need of A5 size document holder. In the end I used A4 sleves.
18/03/24 by MB
Very reliable service. Sent my parcel from UK to the U.S. in 3 days rather than 4 which was pretty amazing
17/03/24 by Mr Borg
Easy to book,
Dropped off at parcel shop
Delivered promptly and in tact!
Recommended
17/03/24 by Jen
Good service and good price. Thanks again for delivering my parcel on time.
17/03/24 by Aydin Kahriman
Unfortunately, for some reason, this package was not delivered. Nor has it been returned to sender. I must say that this is the first time I have had any problems with parcels sent through Parcel Monkey.
17/03/24 by Patricia W
Easy to use website. Good prices & frequent notifications. Arrived safely in Middle East in time stated. All goods arrived in perfect condition. Would recommend.
17/03/24 by FD
Why do we keep getting hammered for customs on low value gifts when we use you???
17/03/24 by Richard M
Dont hesitate to use,straightforward and efficient way to send parcels
17/03/24 by Tracey Potter
Brilliant company, straightforward to use website will continue to use
17/03/24 by Tracey Potter
Straight forward wouldnt use anyone else for posting now. Easy and convenient to then drop off for delivery
17/03/24 by Tracey Potter
Straight forward to book online and delivered quickly
17/03/24 by Tracey Potter
Quick and easy to use
17/03/24 by Ali sharpe
This company will take extra money from your account without any proof to show you that your parcel is over weight or wrong measurements so make sure you take photos for your proof to send to them when they tell you bs like they have done to me .paid with PayPal and when you pay them it will set up a Automatic. Permanent to them but what you dont realise is your letting the take money any time they want by doing this .so everytime you pay log into you PayPal and remove Automatic. Payment to them if not they will take more money from your account
17/03/24 by Kenneth Ford
I had booked a date for pickup, but the person never showed up and there was no communication until I called at the end of the day. The entire day was wasted, and I ended up losing one of my annual leave days from work. I had to book another day, making numerous calls to ensure it would be picked up.
16/03/24 by Arun
Comprehensive choice allowing me to select the best for my requirements. Easy to use with good tracking data provided.
16/03/24 by Bryan Joseph
Not happy with them. Not very helpful with the information
16/03/24 by Sabina
Opened a case for a claim, submitted all requested info & a week later it still hasn’t been settled
16/03/24 by Bruce
No problems. Delivered to a difficult address without hiccup. Highly recommended
16/03/24 by Nuala Q
Good service, thank you
16/03/24 by Customer
Great delivery time! Only downside was Fedex drop-off didnt work as "Shipment does not have digital clearance paperwork". But, was able to arrange collection via weblink - didnt have to speak to customer service on phone or webchat.
16/03/24 by Customer
SO item was never picked up and i haven even recieved notification about failed pick up. Zero comms. £15 down the drain. Cant even be bothered getting in touch because its gonna be a waste of my time. DO NOT RECOMMEND
16/03/24 by Customer
Good service
16/03/24 by Natalie
Excellent service, would recommend, keep the the good work up. At in my opinion one of the best carriers around.
16/03/24 by Customer
All the time my parcel been damaged can’t be like that every time try respect people work guys cmon very very disappointed
16/03/24 by Mb
Parcel picked up and delivered on time
16/03/24 by Jane C-W
Great service, quick and efficient
16/03/24 by New user
Simplicity and speed
16/03/24 by John Woodman
Very easy and reliable
16/03/24 by Shoaib Ahmad
First time using Parcel Monkey. Very efficient & reliable service. My package got to Turkey very quickly, with no problems. Will use again!
16/03/24 by Karen England
Very competitive prices and good service
16/03/24 by DEBABRATA MISHRA
Quick and easy process to book and send parcels, with tracking option. Affordable pricing and option to get the parcel picked up from home.
16/03/24 by AJ
parcel arrived at location quickly
16/03/24 by Karen Arney
All aspects of service was excellent, from the ease of booking, to the collection and delivery of parcel.
16/03/24 by Miss Carter
Would recommend parcel monkey , have used on several occasions to send items abroad and really like the tracking process
16/03/24 by Consumer
I paid for my collection after a week they charge me again triple times higher and they did not tell me but hopefully my bank was declined a payment. They are a scam
16/03/24 by Mirwais Amany
EASY TO WORK OUT PRICES AND PRINT OFF LABELS. SERVICE WAS AS STATED AND EASY TO TRACK PARCEL.
15/03/24 by Sheena
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
