We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,234 reviews.
While stressful to need to independently find this company and print the labels - rather than being within the post office, they delivered on-time and all in one piece. A good service overall
02/10/24 by Customer
Parcel collected and delivered on time. All instructions were followed. Also a very reasonable price. Thank you
02/10/24 by Debbie
Its not a reliable service. I contracted the service of parcel collection but the courier never arrived. I cancelled the service and asked for a refund; however, in the following days, they assured me that I gave them my parcels. Even though I presented all the possible evidence that I didnt give my parcels to them they didnt consider my evidence and instead, they believed the word of the courier who just said "Yes I collected the parcel". For example, I asked them to check the labels of the boxes that they had collected to verify if my details were in the boxes, but they didnt respond. Additionally, even though I keep insisting, they dont respond to my messages anymore. I am afraid they wont refund me even though the amount of money is considerable.
02/10/24 by Gonzalo Rivera
So simple good value
02/10/24 by Mr Michael Fisher
damaged parcel missing items
02/10/24 by chris
My son was out at hospital on the day but true to your word the Royal Mail delivered on the Monday , thanks as was special to our granddaughter .
02/10/24 by Alan MillerCustomer
Easy and quick ! Great prices.
02/10/24 by Steven Pidcock
Speed of delivery
02/10/24 by Ivongbe George
When no one at home the driver dropped the parcel at a neighbours house. Nocard through the door of the recipient to let them know what he had done with it, and neighbour did not say anything to recipient, and now recipient claims INR. ParcelForce dont want to know and PM cant be contacted. Wow, what a mess.
02/10/24 by Au
Great, really easy to use.
01/10/24 by Customer
Easy from start to finish, I wanted to send a heavy parcel and I was about to book at £19 with no extra value protection. I was a heavy parcel,and at £400 I prefered protection but hadn’t budgeted £45 bill (DHL)
So I tried shopping around and parcel monkey came in at £12 collected and with insurance £23, much more reasonable and easy to pay, parcel force were prompt
Arrived safely
01/10/24 by Mark Lupton
Good service as usual
30/09/24 by Douglas Campbell
Perfect Delivery Service
30/09/24 by Darren
I used their online service, paid for the UPS Express 1-day service to ship from UK to London. A label is supposed to be sent to you - no label was sent to me. I was told to wait for 60mins. And by that time their customer service had closed at 5pm. So no package was able to be sent out. Dont use - its just a pack of scammers. I used ParcelHero instead, and a label was sent to me ASAP as you would expect. Now I need to claim the money back from these Monkey people. Apt name.
30/09/24 by Sue
Hassle free
30/09/24 by Stalkers UK
Poorly trained staff sending the same message over and over. They are also never in a haste to chase things up. My parcel is yet to be returned after over 4weeks. I paid for the return yet they emailed me again today that I may have to pay again. Beware of parcelmonkey.
30/09/24 by eric ehiabhi
Easy to use, fast collection and courier was really helpful
30/09/24 by Nadine Barton
I sent a small parcel via FedEx.Kettering to Bristol. It was dropped off at 2.50pm on the 23rd September. I paid for next day delivery. It has not yet arrived. Today is the 30th September. I tracked it. It left my town on Thursday and spent 3 days in Newcastle. It apparently will be delivered in Bristol today. Awful. Parcel monkey has always been spot on in the past but theyreally need to check their clients advertising. I could have walked to Bristol with it by now!
30/09/24 by Rachel
Really smooth process, good price and arrived safely in Australia
30/09/24 by Kate Dawson
Really easy to use and fab quick delivery
30/09/24 by Janet
I’ve used Parcel Monkey for my last four shipments, and the pricing is more competitive than booking directly with the couriers. The parcels have always arrived on time, with clear status updates at every stage
30/09/24 by Amerindis
Always easy to deal with and helpful
30/09/24 by KB Art
Simple, very efficient, good communication and tracking.
Parcel sent to Brunei, arrived 6 days later! Excellent service.
Will use again & again!
Have used other delivery companies in the past, none have been this good!
30/09/24 by Gil
Not happy at all with the tracking system. The number given to me has been unrecognised by their app. And am still not sure if my purchase had reached its destination
29/09/24 by Customer
Useful to be able to compare shipping prices all on one site. Easy to use.
29/09/24 by martin bromage
Its good when its good. Once there is a problem CS people are absolutely useless.
29/09/24 by MD TRADE
Collected on time and delivered a day late but thats what you get when using Parcelforce.
29/09/24 by customer
They delivered my parcel on time
28/09/24 by Marc
Package hasn’t been collected as yet.
28/09/24 by Customercarl Sanders
Paid for 24hr next day delivery with parcel force. Dropped off at post office on a Sat and missed the post was collected Mon afternoon and didnt arrive till Wed Noon time some 48hrs later!! The agent I spoke with on PM was absolutely no use asking for evidence of me sending such as invoices and pictures of the item all because I said the tracking information wasnt showing as collected or even where the item was until the Mon 6pm onwards in which I called the post office directly which they was more helpful than parcel monkey!! Moral of the story go to the post office and pay them rather than be told to go back to the third party to talk via text which didnt solve anything at all!!
28/09/24 by Brian Marcon
Just easy to use
28/09/24 by Tom Williams
Hassle free delivery to Spaim
28/09/24 by CT
It was very easy to find the best company with the best price to use to send my 10 kg parcel.
I was able to drop my parcel off at a location close to home and it was delivered the following day.
28/09/24 by Caroline
Evri have always done a good job for us both delivering and sending parcels.
27/09/24 by ROGER
Very bad service. They didnt provide a photo as proof of delivery. I called them twice, but they couldnt help, or rather, they didnt want to help. They just said, Oh, we cant help you, call later. We even checked the CCTV, and no one came to deliver the parcel at the time they provided in the tracking.
27/09/24 by Fidan Safikhanli
Easy to use web site.
Found the best price and best date that suited me.
27/09/24 by Dfc
Item damaged. Made claim in July.Had to settle out of court in late September. Compensation paid by BACS which took 5 working days to arrive. Very little, almost non-existent communication from Customer Service or Claims Team. Extremely poor customer service standards. Had to send a Letter before Action for them to acknowledge their liability. Will not be using them or sister company another courier again.
27/09/24 by DPD Customer Mid-Wales
Parcel Monkey directed us to many options from which to choose our service, so Im happy with that. I chose EVRI as they were one of the cheaper options and Ive had stuff delivered successfully by them before (even though Ive never arranged a collection from anyone, so I had no previous experience to go on). This didnt go so well and the problem is that theres no-one to speak to about problems that arise. I went to their website and typed through all the options on the chatbot, explaining the problem as clearly as I could; I did have the tracking number so that did help. I then followed up with a phonecall, but this was simply an AI experience as well. They said, "I can see there is a query on your order. We aim to resolve issues within 24 hours". 3 working days later, I was still trying to get through to someone to find out what was happening. Theres no way to find out the status of your query or to speak to a real person, so I ended up just having to cancel and take the parcel down to the post office. I hope I get a refund but havent seen it yet.
27/09/24 by Windsor and Eton customer
The package was stuck in the warehouse for more than the estimated time of delivery and till now, there is no delivery date thats confirmed. I am really disappointed and outraged by the service and there are no updates of when the package is going to be delivered
27/09/24 by Customer
No email or phone communication of progress of parcel. Parcel was return to sender without even a phone call or email.
27/09/24 by Customer
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