We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
I have used them twice now both to india and have never had a problem.. thankfully
15/03/24 by Ms Sumayyah Mootoo
Have used Parcel Monkey on numerous occasions to send gifts to my son and his family in Canada. I have never been disappointed and am always amazed at how quickly the parcel is delivered
15/03/24 by Kim Clarke
They damaged my shipment the metal legs of a vintage cabinet were destroyed and bent out of shape even though the package was thoroughly protected with twin wall cardboard and bubble wrap. I reached out to them regarding insurance no one has been in touch!!!! AVOID!!!!
15/03/24 by Gudarz Riyahi
A family book of sentimental value sent to Australia. Delivered to drop-off point perfectly addressed and custom marked, according to the tracking it took 7 days before it actually left the country. Poor. It then cleared customs in Sydney and travelled to Melbourne rather than Adelaide for some reason! Then the item then went AWOL for another 10 days. Eventually I received notice that my item had been returned to Mountain Warehouse back in the U.K. Gawd knows where or why. No other information. Evri/ Hermes have now confirmed that it is lost. They have lost 3 items of mine in as many years. Useless. And you Guys should be called Parcel Apes. Pathetic.
15/03/24 by David New
Prompt, friendly service
15/03/24 by customer
Great value!
Speedy and efficient.
14/03/24 by Tony Venning
Excellent service, my regular courier let me down so I switched to Parcel Monkey. My item was collected within 12 hours and delivered 48 hours later.
14/03/24 by Keith Phillips
Very easy to arrange the drop offs and the deliveries are quick. Very happy with your service. Thank you.
14/03/24 by Craig
Great value ????. Always on time. Clear instructions and easy to follow.
14/03/24 by Tricia G
Great service, staffs always ready to support. Extensively used them for nearly 3 years now and had only a few problems so far.
14/03/24 by Reaz
Organisation of a parcel delivery was easy and accurate to what was said on the website
14/03/24 by Andrew
Good selection of services in one place with easy price comparison. Better pricing too.
14/03/24 by Happy Shopper
Easy to use price bit high.
14/03/24 by LUBNA Shah
My parcel still hasnt been picked up from Courier and its been 2 weeks never again will I use this
14/03/24 by Luke Gater
Fantastic! Good price and super fast delivery and all super easy to book, pay and drop off. Thanks Parcel Monkey will use again.
14/03/24 by Lynda
I got pick up from home for a large item picked up next day was delivered the day after easy to use website would definitely use again
14/03/24 by Angela Millar
Great price and service
14/03/24 by Mark
I booked a courier for same day collection and the courier didnt turn up, nor was there any communication about collection. I contacted Parcel Monkey and they couldnt offer any information about when the parcel would be collected other than to say that if the courier didnt turn up, then they would book the courier again for the next day and I would have to print and attach a new packing label. I asked if they could tell me when the courier would arrive the next day and they said they couldnt. So waited the next day and no courier turned up. I then asked for a refund and booked elsewhere.
13/03/24 by Tom Greenwood
Used parcel monkey for the first time , dpd collected parcel day late , dpd never delivered ..... Poor service. Looking for a refund .
13/03/24 by Customer
Except for a small problem it’s was sorted out within a day excellent service will use again if needed
13/03/24 by Trevor
Great service
13/03/24 by Customer
I find the website to be a little difficult to navigate. I would like be be able to call a human to ask my questions.
13/03/24 by Sad Vanity
Very quick parcel collection, easy to use website.
13/03/24 by Customer
The parcel was not collected and no updates from Parcel Monkey. I need a refund
13/03/24 by Olujimi Falana
It was a return and the seller never received the parcel...
13/03/24 by B g
Too long time waiting
13/03/24 by Mrs Sofiia Stelmakh
Fast delivery good contact
13/03/24 by Żaneta
Very easy to book and the courier service was quick and helpful!
13/03/24 by Sarah
Package arrived on time and in good condition. Am very pleased.
13/03/24 by Jillian Floyd
Fast collection and delivery
Excellent setvice and it was easily the best price
13/03/24 by Stephen Luke
Can’t deliver my parcel and refuse to refund!
13/03/24 by Mice catcher
Found a service which I wasnt aware of and ended up splitting the delivery into multiple parcels, vs one which would have been way too heavy, at a great price
13/03/24 by Andrew Gray
Appealing a week after posting 10 boxes they ask my customer to collect from the depot Where’s the refund for posting
12/03/24 by Dave Roberts
Awful service
12/03/24 by Ian Wilson
Horrendous service
12/03/24 by Gary Cormack
Can you please explain why the recipient had to pay 15 Euros on receipt of item. This is more than the item cost !! A customs document was printed and attached to the package but had not even been opened or looked at when irecieved. I have photos of package on receipt evidencong this had not been checked. I expect a refund
12/03/24 by A Clubley
Put parcels on a 24hr on the 5th it’s now the 12th and still not been delivered
12/03/24 by Dave Roberts
so easy to use
12/03/24 by Bill Ball
Collected on time and delivered next day as requested. Best selection of prices and services compared to another comparison site I looked at
12/03/24 by Katy Morris
Booking was relatively easy and the Monkey did a good job of finding a good price.... but... when it comes to the courier showing up on time.... Sadly, it fell short. It was a day later than I expected. Whether this was down to unrealistic expectations set by Parcel Monkey or by the courier its hard to say.... I suspect the courier, but it was all part of the included service, hence I mention it here.
12/03/24 by Jason
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