We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,597 reviews.
Easy to use website and arrives on time
23/02/24 by Pat
Prompt and excellent next day delivery to Hull from London.
23/02/24 by Roy Grout
Good comms
Good price
Package arrived safely
23/02/24 by Katinka
I and my customers are getting fed up with your inability to consistently update tracking info.. Please get this sorted as I dont like being chased by my customers, complaining about where their parcel is!
23/02/24 by Customer
Excellent picking up and delivery safe
23/02/24 by Sarah
It was delivered quickly will use the system again.
23/02/24 by Sandra lyn matthias
Easy site to use and very good service and the site was easy to use and no complicated custom to complete. Will certainly use again.
23/02/24 by HEATHER
.swift and easy.
23/02/24 by Jon Hourihan
I found ParcelMonkey to be unhelpful and downright obstructive. Would never ever use them again, took £130 of my money, in delivery costs, ParcelForce lost 13 identical parcels of oak flooring, each labelled and weighing 11kg, and 2 months later, I dont know where the flooring is nor does ParcelFarce or Parcelmonkeys! So they lose £550 of flooring, that cost me a further £130 in postage and ParcelMonkey are asking me to provide photos of the damaged items and I continually repeat to Megan (who must be a bot) as nothing sinks in, that the items have been lost and dont have photos. What I did supply them with was photos of Parcelforce collecting the items on the 11th December 2023, 10 weeks ago and loading all 13 parcels onto their van , which ParcelMonkey have ignored and they continue to ask for things I have replied to and things which I cannot provide. Blocking me from getting compensation that I paid for to insure items that might be lost in transit! Is this how British companies value their clients? Looking at other reviews on Trustpilot Megan appears to be common denominator ! ParcelMonkey take note.
23/02/24 by Andy A
Did not deliver the parcel and there’s no tracking info available
22/02/24 by Armin Assasi
It was very easy to fill out the online form then choose the most suitable delivery system.
22/02/24 by customerMrs Belton
Easy to book and smooth collection.
22/02/24 by richard carraher
good company gives you choices of who what etc to use very usefull
22/02/24 by Mr Nicholas Boosey
Fast and easy to use, great choice of carriers
22/02/24 by Derek Spicer
Great service at very good rate. Was a little late but no problem as was kept informed and understood it was a difficult place to get to. Thank you
22/02/24 by Debra
Amazing Service excellent, very polite driver and clear instructions
22/02/24 by Custome rAnna Lailey de Ville
Brilliant from start to finish- extremely competitive pricing
22/02/24 by Olivia
The labels were sent for me to print, which was easy. The parcel was collected on time and delivered quickly.
Good prices and reliable, couldnt ask for more
22/02/24 by susan crane
Delivered promptly within 24 hours
22/02/24 by elayne
From dropping off the parcel to its final delivery every was excellent and hassle free
22/02/24 by Customer
No written proof of delivery given
22/02/24 by Barry Simpson
Clear instructions, tracked parcel all the way and got to the USA on time! Great service and price. Highly recommend!
22/02/24 by Sara B
Everything about using
22/02/24 by Tim
Fast and easy to use, many thanks
22/02/24 by Mike Grout
Easy to use system, I usually pick a Parcelforce service for collection but might try a cheaper option next time.
22/02/24 by Geoff Spence
My recollection was that the service chosen states that delivery would take 4 days. Nearly week into the process and the parcel has not left the UK.
22/02/24 by Stephen Cursons
This is the worst platform Ive ever encountered. Without any valid reason, they charged $1300 to our PayPal, leveraging an authorization setting in PayPal, and then proceeded to lock our account, demanding additional fees. I found myself compelled to raise a dispute with PayPal to address this issue. Their customer support was of little help, repeatedly telling us our issue was being passed to another department. After three weeks, they finally returned with apologies, attributing the problem to an IT issue, and offered us a 10% discount voucher, which was hardly a consolation. The most frustrating part? Our account remains locked, preventing us from placing any new orders due to a glitch in their system. My advice? Steer clear of them.
22/02/24 by ungov olivier
Picked up on time, delivered quickly. Good service at a reasonable price.
22/02/24 by Timothy Phillips
Amazing. If you need a parcel delivered, try these out. It’s the best and you cannot get cheaper if you go direct ????????♂️
22/02/24 by Rich B
Happy with the service
22/02/24 by Coraline
Great easy to use
22/02/24 by paul milnes
Your site is very trustworthy I am so hoppy to contact you ☺️
21/02/24 by Customer
barely even worth giving the Parcel Monkey team a star - there is no way to contact them when you have a problem, their "instant" chat is not instant, they reply within an hour and ignore every reply you send them even if its an immediate reply. Megan was the customer service rep who "replied" to my query, she didnt read my replies or questions and told me to request a refund. She provided no support or guidance on how to address my issue of the label not working. How this company has customers blows my mind. Megan should get more training on how to help a distressed customer... or any customer... she comes across as the sort of employee who does the bare minimum which I guess goes hand with this companys ethos. And whats funny is knowing how corporate companies work, she will likely get a pay rise for doing nothing!
21/02/24 by Nicole Coombes
Excellent seamless service
21/02/24 by Mick D
Superb service. Great value
21/02/24 by Nuala Q
arrived on time
21/02/24 by customer
Excellent service. Highly tecommended
21/02/24 by Mr henderson
Great customer service, parcels arrived safely.
21/02/24 by Customer
No problems with Parcel Monkey however the carrier that gave the best price Evri were appalling. It was collected on 13th Feb and today the 21st after many delays, broken promises of delivery dates etc, it has still not been delivered. This was an Ebay sale for a measly £10 so not a financial disaster but a pain in the bum. I will use DPD in the future.
21/02/24 by James Garvey
Collection and delivery was on time
21/02/24 by Paul Rush
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