We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,663 reviews.
Great service though occasionally there is a wait for the labels, if you’re trying to send something in a hurry...to catch the Parcelforce collection from the p.o. For example then it can be annoying.
Having said that prices are competitive, always use when sending larger parcels.
Could do with a couple more options when the parcel is over 1.5mt long though as prices get silly in that bracket.
Otherwise a good all round service.
28/12/20 by Jane Tierney
A very easy and good site to use. Good prices, tracking both in GB and Europe very good. Will use again.
28/12/20 by Maurice Hostick
I was delighted with the service I received from parcel monkey. The process was easy and straightforward and ticked all the boxes !!
Thank you
28/12/20 by Denise Gardiner
Did a good job. Really pleased
28/12/20 by TINA DIBBLE
Fast and efficient. Good communication.
28/12/20 by Customer
Picked up and delivered when advised.
Fast with no delays. May cost a little bit extra but worth it so not using Royal Maol again.
28/12/20 by CHRISTINE CROOT SMITH
Bought this service as it promised delivery in 3-5 days. The shipment hasnt even left the country after ten days!!! Used this service to get a present back to Australia in time for Christmas and it missed it completely. Extremely disappointing.
28/12/20 by Customer
Excellent easy to use online order service
28/12/20 by Mr Steve Good
arrived safely on time
28/12/20 by Paul Ryder
I was impressed with the service and the courier who was very courteous
28/12/20 by Mrs richardson
Great service, delivered as promised.
28/12/20 by B. Harkay
My parcel was delivered so quickly over the Christmas period, I was very impressed. Sent it on the last possible day to ship to France in time and it got there within two days! I recommend this service to everyone!
28/12/20 by Customer
The site is easy to use and value for money. Packages arrived in less than 24 hours. Would recommend
28/12/20 by Customer
Very impressed at service. We booked late one evening parcels (2 x 5kg) boxes collected from home nxt morning and delivered to Scotland day after. Perfect service. Thank you
28/12/20 by Carolyn Bloor
Parcels were delivered on schedule, website very easy to use. Very efficient service.
28/12/20 by MR
very prompt service
28/12/20 by Mike Mcpherson
Brilliant service as I wasn’t sure how to post my Christmas parcel. However the information available helped me choose the right one for me. The only thing which could be improved is the list of prohibited items when you are close to ‘checking out’. This did not match the service I chose.
28/12/20 by Natalie Still
Quick, simple, cheap and efficient! All good!
28/12/20 by Customer
Excellent service, so quick and efficient
28/12/20 by Customer
Easy to use.
Easy to track.
Collected and delivered to meet all expectations
28/12/20 by Customer
Blackpool to Chicago in 48 hours just before Christmas. Excellent service.
28/12/20 by Ian Atkinson
Parcel Monkey have always maintained a first class service.
From pick up to delivery all done in time and as promised.
Very reliable company. Highly recommended ????
28/12/20 by Cathy
Very happy with service - needed an urgent delivery & found parcel monkey cheapest option and very easy to use. Tracking was simple & would definitely use again.
28/12/20 by customer
Easy and quick.
28/12/20 by Customer
Well, just tell me please, how can a 19kg ???? to our beloved daughter in Tignes, French Alps, be collected from us living in a sleepy little village in Northamptonshire, England at 15.00 on a Monday arrive at destination at 12.30 on the Wednesday? Just 45.5 hours later!!
An absolute miracle!! Have been using this service two or three times a year for the past 7 years and have always been excellent and have never let us down but this year, with everything that has been going on in the world it has been just EXCEPTIONAL!
THANK YOU SO VERY MUCH.
28/12/20 by Jab1jan
deliver ontime
28/12/20 by Customer
Great price comparison and excellent next day service from DHL.
28/12/20 by James
Easy to use and parcel arrived as advertised, during Christmas week.
28/12/20 by Kim V
Good quick service
28/12/20 by Erica
Ok easy to use but my parcel hasn’t arrived with parcel force.
28/12/20 by Mr Ridgway
Easy to use and clear prices for the various options. We ended up using two separate courier services who both collected when they said they would and delivered on time. Both tracking elements worked well so we could see the parcels progress.
28/12/20 by Wendy Fawcett-Hirst
Great service.
No nonsense, straight forward
Will definitely use again
Thankyou x
28/12/20 by Nicki
Does what it says on the tin!
28/12/20 by Carol Bell
Excellent service. Easy booking process. Parcel was collected by DPD on time and delivered during time they said it would be.
28/12/20 by Devlia, Pravin
Excellent service. Easy booking process. Parcel was collected by DPD on time and delivered during time they said it would be.
28/12/20 by Devlia, Pravin
worked as promised which was good as xmas rush was on
28/12/20 by MR PAUL R HINSON
Quick easy and on time
28/12/20 by Army
easy to use, on time & a decent price. Would use again
28/12/20 by Miss Kayleigh Derbyshire
First time using the service, highly recommend. Due to London getting put into tier 4 we needed to get our sons Christmas presents to him. They picked up the parcel on the 21st from Lincolnshire and it arrived in London on the 22nd December. What a great service
28/12/20 by Customer
Easy to use, ease of unregistered first use was great. Gives time to get the parcel sent and deal with the paperwork later. Not as much choice of carriers but that must be the Covid effect. Great interface and tracking function, would be of good use to a small business for the receipts and invoices
28/12/20 by Paul Green
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