We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Brilliant service - didn’t think it would get to Hong Kong in time for Christmas as i was rather rather late in posting - it arrived on Boxing Day. Thanks parcel monkey good service
26/12/20 by Connie
One of the parcels arrived and had been opened and things removed still waiting to hear from parcel monkey
26/12/20 by Customer
I have used their service quite a few time and I’m always very satisfied with their quick and good service.
26/12/20 by Customer Vlasta
Disappointed with our parcel sent to Poland. Used this service so we could track to make sure that it arrived, but tracking information shows nothing since the day after it was dropped off on December 15th!
26/12/20 by Customer
Delivery was prompt and courteous courier
26/12/20 by Customer
Never let me down. First class service and competitively priced.
26/12/20 by craig w
Sent a parcel of Christmas presents to Germany. Service was swift and presents all intact.
26/12/20 by Colin Weeks
Another great service from Parcel Money for a parcel within the UK. Used before and will use in the future.
26/12/20 by Stuart, Lanarkshire
Operator gave a time slot to pick up then arrived an hour earlier. Parcel was 24hrs late in being delivered.
26/12/20 by Rob Dove
booked 2 parcels to 2 diff countries, one arrives still waiting del on the other
26/12/20 by Carolyn Rees
booked 2 parcels to 2 diff parts of the world, one arrives still waiting on the other!!!
26/12/20 by Carolyn Rees
Excellent service, parcel delivered on time.
26/12/20 by Anonymous
It is the 26th December. My parcel was dropped off for collection on 14th December and has still not been collected. Parcel Monkey seem unwilling or unable to expedite the collection. Draw your own conclusions. I have one disappointed grandson. BTW the courier is DPD so I suggest you avoid them as well.
26/12/20 by BrianW
Brilliant quick easy and cheaper than royal mail by a long way. Delivery to chance In 3 days less than £15 for a big parcel
26/12/20 by Customer
Easy to order and efficient service
26/12/20 by Phatbap
Great service. Quick and well priced.
26/12/20 by Jen Tsang
Pick up and delivered and on time
26/12/20 by Lynch
Having never used a courier collection service before I had some trepidation as to wether Id actually get the goods Id pay for. But this service was so easy to use and my goods arrived even faster than expected! Id definitely use Parcel Monkey again! Plus it was great value. Winner!
26/12/20 by Mrs JHJ of Kent
Over charging me a for a parcel for £60 when the time only cost £50! Paid £11 for delivery and now getting charged an extra £50 for getting wrong measurements when I measured the parcel myself. Wouldn’t recommend
26/12/20 by Customer
Excellent service
26/12/20 by Paul
Very prompt service and an easy website to use, its the place to go for your deliveries. I give you 100%.
26/12/20 by JACQUI
Quick and easy
26/12/20 by CoRo
Fast efficient service , hassle free.
26/12/20 by Customer
Good service
26/12/20 by Penny
I havent received my parcel yet. There is no update for 5 days.
26/12/20 by Customer
Delivered quickly and without problems
26/12/20 by Customer
I delivered the parcel to my local point on Thursday PM it was delivered in England Sunday AM excellent service especially at this time of the year.
26/12/20 by Angela Revell
Use parcel monkey quite regularly. Never had a problem, collections and deliveries always arrive on time and so easy to organise on line. Excellent service, highly recommend.
26/12/20 by Mrs Valerie Furneaux
Good service. Just late updates on tracking as package in country of destination (Spain) but then no updates till after it was delivered.
26/12/20 by Customer
Great speedy delivery to the other side of the world even Covid doesnt slow you down thank you.
26/12/20 by Neil
Always love using parcel monkey, it’s always hassle free and easy to use.
26/12/20 by S Ben
My first time using Parcel Monkey and what a superb service.
From order, collection & delivery.
26/12/20 by Amanda Pettitt
Excellent service, used twice now England-Spain, one being Xmas week and both boxes arrived safely and quick ????
26/12/20 by Valerie Ann Alden
Easy transaction, nice website, everything worked. Price was fair too.
26/12/20 by customer
Parcelforce collected and the irish postal system delivered. Your just middle men who push the price down to take your cut. Effectively pushing workers pay to the minimum. I might sound hypocritical for using this service because its cheap Im no supporter of neo liberalism as the repercussions are there for everyone to see.
26/12/20 by Gordon
Have used Parcel Monkey many times as service and price are unbeatable. Highly recommend.
26/12/20 by Customer
A star service , affordable and prompt collection and delivery .
26/12/20 by Customer
Easy to use website. Good prices
25/12/20 by Agustos
after 2 weeks of sending the parcel it still hasn’t arrived. Customer Service also could not help. Just told me they will contact the courier. Better going directly via the company and not the parcel monkey website. Avoid at all costs!
25/12/20 by Customer
I organised the sending of a package to an address in Leicester and whilst completing the online form I needed to enter details to assist the delivery driver as the delivery address is difficult to locate. So, I decided to complete a box with information to assist with delivery. The box was the width of the page on the screen but when I began typing, I found it would only take a maximum of 28 characters! Entering, "ring 012345678910 for directions" is actually too long, at 31 characters... what use is that?
25/12/20 by 1anson
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