We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,663 reviews.
Easy to use online. No hassle and delivered when said they would
28/12/20 by Paula
very easy website, quick service from the courier
28/12/20 by Mr Jeremy Pepper
Perfect took all the worries away of how we could get Christmas Presets to the family,when at the last minute we weren’t able to visit.
28/12/20 by M Hay
Swift and affordable.
28/12/20 by Customer
Although the process was straight forward the courier (Courier) didn’t come at the agreed time slot (texted to me), then the day after the tracking stated ‘delayed’. Numerous calls and Courier admitted they’d lost Mother in laws Christmas present - awful. Pursuing claim.
28/12/20 by Mark Payne
First time to use Parcel Monkey, my parcels were delivered in 2 days, thankyou parcel monkey, will use again.
28/12/20 by Shelley
2 parcels, DHL collected from doorstep, delivered next day on time, tracked with notifications, cheaper than Royal Mail 2nd class. EASY.
28/12/20 by Roz Hynes
Brilliant service, picked up and delivered on time, love it
28/12/20 by Ms Jacqui Hepworth
Made really simple to pick the cheapest / most convenient postage option. I went for next day with parcel force. Collection from my house was at a decent time in the morning. I was worried it wouldn’t end up being next day as it was Monday - Christmas week! However I had easy access to tracking info (as did the person I was posting too) and the large parcel was delivered 4pm the next day! Will 100% use again
28/12/20 by Customer
Parcel picked up on time and delivered on time
28/12/20 by Customer
International packages and never fails to deliver! Highly recommend
28/12/20 by Tracy D
Very happy with service given. Parcels collected and delivered as arranged. Kept informed of progress/delivery.
28/12/20 by Belinda Podd
Brilliant service.
28/12/20 by Tracy
EXCELLENT SERVICE !
My parcel ( containing christmas presents ) was collected on the day they said it would be and delivered ( to the very happy recipient )when they said it would be.
A very efficient, easy to use, professional service and at a very reasonable price.
I would definitely use Parcel Monkey again
28/12/20 by Feroz Talukder
Excellent pick up and delivery at short notice a few days prior to Christmas! Well done a 5⭐️ rated company
28/12/20 by Lorraine Edwards
Great service from start to finish. This is the 3rd time Ive used Parcel Monkey and I couldnt fault them. The parcel was picked up on the day I requested and delivered the very next day, less than 24 hours later. I would recommend them highly.
28/12/20 by Christine
Really excellent service - successfully delivered my Christmas presents
27/12/20 by Frankie
Great service
27/12/20 by PB
Parcel 15kg sent from Northern Ireland to Kent, England via 24 service for under £11 !
Excellent, many thanks
27/12/20 by Sonata
Fantastic company. Great price, fast pickup, parcel got all the way from UK to Kuwait in amazing times. Well done parcel monkey, you saved Christmas!
27/12/20 by Alex
Fantastic service. Had to post Christmas parcels due to being unable to visit other areas and it was delivered within 24 hours..thankyou so much for making 2 little kids Christmases special.
27/12/20 by customer
Easy to select a service that matched my requirements and found at a great price.
27/12/20 by Sarah Philpot
Once again monkey comes through ,excellent at this time of year.
27/12/20 by Paul
Christmas cancelled by Boris on Saturday, packed up all the presents on Sunday and sorted collection and delivery on Parcel Monkey - 6 boxes of family presents collected from our house on Monday and all delivered by Wednesday, still 2 days before Christmas. Parcel Monkey saved our Christmas (with a bit of help from DHL and Parcel Force) - brilliant!
27/12/20 by Mark Morton
Very efficient service
27/12/20 by Peter Smith
Easy to use the service. Door to door delivery service that went smoothly and avoided queues at the Post Office.
27/12/20 by Bryan Steele
Quick delivery and reasonable priced service. Thanks.
Send some presents back to China for Christmas. Even though used the slower service from Parcelforce but the parcel been delivered within 14 days. Pretty happy with the service from Parcel Monkey.
27/12/20 by Linfeng
easy to use smooth transaction
27/12/20 by Customer
Service was fantastic. Parcel picked up on day agreed as well as dropped off on the other address. It took a few day which was especially impressive before Christmas. I will recommend it and will be using them again.
27/12/20 by Jana Graham
Absolutely the best company to deal with. Second parcel sent in a week with them. Both arrived on time excellent service.
27/12/20 by Zsuzsanna Csik
Dpd delivered the parcel at the right time and date
27/12/20 by Angus Mckinnon
My only complaint is that you don’t get to put the size in to compare prices.
27/12/20 by Customer
I cant give a fair review. My parcel has not been delivered even though I was estimated 2 days delivery time. To be fair the border closure to France may have impacted and also the Xmas holidays. However it would have been nice to be notified either way
27/12/20 by Lorraine , Essex
Very pleased with safe delivery of my parcel from Dundee to Spain in 1 week. Very easy to book and drop off parcel at local collection point. Will definitely use parcel monkey again. Very competitive price.
Exceptional service. Very reliable. Parcel handed with care.am Arrived undamaged.
Thanks again to all of your team
27/12/20 by Margaret Dunder
Fast efficient service. Would recommend. Will use again. Thank you
27/12/20 by Joyce Macleod
Amazing company!
27/12/20 by Customer
Great service used several times and all parcels arrived on time, with great tracking service.
27/12/20 by Dawn Smith
So easy to use, punctual and great value. Even in the few days before Christmas going from Tier 3 to Tier 4! Helped make Christmas a bit brighter.
27/12/20 by Rebecca
Brilliant service and made Christmas come true during lockdown.
27/12/20 by Miss Roots
Parcel monkey was great as always, unfortunately DHL picked the parcel up 24hrs late but to be honest disnt matter, it still got there the next day. Book early to make sure your package gets there on time. Much better than the post office and better value for money. Parcel monkey delivered in 24hrs, post office 3 weeks. Worth thinking about. See you again soon.
27/12/20 by Surfsilver
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