We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,663 reviews.
Collected and delivered as hoped for
27/12/20 by charles goody
Good service. Got the job done.
27/12/20 by bill potter
I’m sorry it’s not your fault really but it still hasn’t arrived - three weeks tomorrow and Xmas over. Apparently my son tracked it Christmas Eve and it was close but drove off the other direction and still hadn’t arrived by 7pm - he had to go then. I’m not sure if it has turned up yet, probably not with Xmas but he didn’t get his presents anyway
27/12/20 by Mairead McCormick
Excellent service, due to vivid restrictions we had to send gifts by post. We used 24 hour express service. Parcels picked up as requested and delivered as stated. We were pleased that they were delivered well in time for christmas. The price was also very competitive.
27/12/20 by Iain Innes
Easy to use website. Parcel collected from drop off point and delivered promptly. Tracking helpful.
27/12/20 by Customer
Very happy fast and great would use again and recommend highly
27/12/20 by Customer
Great service. Would recommend to others.
27/12/20 by Customer
Great communication and timing of delivery, I couldn’t have been happier.
27/12/20 by Helen putley
Items were picked from home on Tuesday and delivered intact on Wednesday. There were emails telling us when it would be picked up and trackers and another email showing it had been delivered. The price was the best we could find so all in all, couldnt be improved
27/12/20 by Andrew Lamprell, Norfolk UK
Easy to select the best price and delivery option. Chose DHL 24 hour delivery, arrived in 22 hours during Christmas week, brilliant service.
27/12/20 by Dennis
Very fast delivery and on time
27/12/20 by dave kent
Very easy to arrange and fast service. Would definitely use again.
27/12/20 by Customer
Booking was straightforward. I chose the service I required from the providers listed. (I chose parcelforce in this case) . Parcel was picked up and delivered on time.
27/12/20 by St Michaels Hall
The service was seemless
27/12/20 by Julie Cousins
Parcel delivered next day during peak Christmas deliveries.
27/12/20 by Kevin Hargin
Parcel Monkey is the best. I have been using this for a long time. It’s very efficient. On time.
27/12/20 by Maria Lídia Hijazi
Great service, easy to use and did exactly what they said. Very pleased
27/12/20 by helen cotton
I booked a next day pick up, next day delivery. Paid insurance. They were three days late picking up. When it was delivered, the pallet, a decent Euro Pallet, was smashed to pieces, and the machine rendered useless. You cannot talk to anyone. Everything is online. They give the impression, they care, but rest assured they didn’t. The insurance, even if it exists, isn’t worth the breath. They have refused, to divulge any Policy details, and I am now having to take them, and others to court. They are a bunch of shysters.... be very careful. I am now £600 down, and the machine down, and forced to take all involved to court.
27/12/20 by Simon Gould
I have only had great experiences with parcel monkey - they offer enough information to make the right decision and a tracking system to follow your parcels - I have posted both to UK & overseas
27/12/20 by Patricia Anderson
This is the second time I’ve used the service to transport very valuable and fragile items and it’s been an exceptionally fast and safe service to use both times. Thank you!
27/12/20 by Customer
Easy and worked well
27/12/20 by Customer
Parcelmonkey does a good job and is trustworthy, I use them a lot, and have done so for years and will do so in the future as well!
27/12/20 by Customer
Was a little worried when tracking didn’t show original pick up point but all the other updates showed quickly. Was picked up from Stockport late Monday and delivered to Sydney Australia on the Friday morning. Will definitely use again.
27/12/20 by Kim
Excellent service, fast pickup and great pricing. Thank You
27/12/20 by Linda Phillips
Quick, cheap, really easy. Delivered on time even on Christmas week
27/12/20 by J Lilley
Easy to use website. Parcel arrived within the time limits. Happy customer
27/12/20 by Clare
Brilliant service from start to finish
I was kept well informed all the way
I will definitely use again as the whole process was very easy
27/12/20 by Paula
I sent a parcel to Denmark on 19th December (using Parcel Monkey/Parcelforce). Todays status (27th December) says that it was exported from the UK on 24th December. It is disappointing and dissatisfactory that the parcel has not yet been delivered and that there is not a more accurate update.
27/12/20 by Lotte Beeston
I paid extra for a 2 day delivery and it took 6 days. I understand we are living in difficult times and accept things like this can happen. However, the premium for the 2 delivery should be refunded and it has not been.
27/12/20 by Suzby
They did what it said on the tin, picked the parcels up the following day & delivered the day after. Over 100 miles journey & all 16 parcels arrived, all intact, Cant fault the service, it was excellent!
27/12/20 by DennyB
Excellent service! Far cheaper then going direct to DHL. Great communication so I knew exactly when it was being collected and delivered. So close to Christmas I was delighted it was delivered within 24 hours. Definitely recommend.
27/12/20 by Sandy Sanyang
Reliable and fast delivery
27/12/20 by paivi dubois
Excellent service, door to door
27/12/20 by Customer Bridget Chamiec
Courier collected my parcel on time and delivered as required. Would recommend
27/12/20 by Mrs Marion Whitehead
Best price Ive found to ship 20 kg boxes and my bike and shipping was relatively fast and there were no major damages to the boxes.
27/12/20 by Joana
Parcel delivery abroad quickly, it got there for Christmas. Very impressed, definitely use again. Thank you
27/12/20 by Customer
Excellent service. Fast and give you a 1hour time slot for collection and delivery
27/12/20 by John
Really easy and convenient to use. So much better than having to queue up at the Post Office for ages.
27/12/20 by HMJ
Great service - thanks!
27/12/20 by Unhappy Customer
They saved Christmas for my family after I was moved into Tier 4 with 40 kilos of gifts waiting to be driven 300 miles with me. I thought it would be too expensive to ship them but got an amazing deal on Parcel Monkey and got the whole lot collected from my house and delivered to my family within 24 hours with zero fuss. Unbelievably good value for money!
27/12/20 by Anna
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