We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,663 reviews.
Excellent service. Simple to use and user kept well informed
27/12/20 by David Wright
Great prices and excellent service! Would recommend and will definitely use again.
27/12/20 by Sabrina
Brilliant service. Parcel was picked up by dhl from my home and delivered the next day. Will definately use again.
27/12/20 by Lisa
Really good service.
Thank you
27/12/20 by Ann
Very reasonably priced and terrifically convenient.
27/12/20 by Customer
Perfect. Picked up on time and arrived safety. Thanks.
27/12/20 by Mr Smith
Very good. Prompt and cheap.
27/12/20 by Customer
Very good service. Bit late in the day collection so was getting worried but all before 6 pm deadline and efficient delivery to recipient by very early next morning. Would definitely use again.
27/12/20 by S Russell
Excellent service. Highly recommend. Delivered on time and even though there was minor damage to the packaging couriers sorted so contents were all in tact
27/12/20 by R Ryan
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Very efficient. All our Christmas presents we were going to take but could not because of new covid rules arrived the next day.
27/12/20 by Michael Gamble
My package was due to be picked up 6 days ago and delivered 2 days later (before Christmas) - which is why I paid the extra instead of using the post office. Unprecedented times with covid sure but ive still received no email to say anything, and the parcel is still in my house. The delivery driver simply turned up on the allotted day and said sorry I cant take it. So pretty bad service all in all.
27/12/20 by Dominic Boyle
Superb service, very cheap and simple!
27/12/20 by Nicnac
Great service. Booked collection for next day. Message on the day confirming 1 hr window. Parcel collected and then delivered to mainland EU earlier than expected. Used them a few times now and will use them again. Definitely recommend.
27/12/20 by Helia
Excellent service ????
27/12/20 by Andrew Greaves
Good service but item was bulky so I had difficult getting to post office
27/12/20 by Customer
No fuss, delivered on time. Would definitely use again
27/12/20 by Elizabeth Baker
Very primo service. Courteous drivers and extremely reasonable priced
27/12/20 by Mrs Georgina Nicholas-Jago
Im very happy my products was in time
27/12/20 by Customer
Great fast service
27/12/20 by Sian Dodds
Good service
27/12/20 by J MINES
Easy to use, always helpful customer service, wide range offere of postal services. Parcel Monkey is always my go to for sending parcels in the Uk or abroad
27/12/20 by Customer
Parcel Monkey confirms its accessability and ease of use. The courier booked was Dpd, on time and precise communication.
27/12/20 by Customer
Using ParcelMonkey is quick and easy and I’m sure to have my available options to choose from that are cheaper than going direct. I found that anyway.
27/12/20 by Kerry Z
Parcel arrived on time and in good condition.
27/12/20 by Claire Murat
Extremely good service. Required urgent Christmas present delivery following tier 4 announcements. Parcel monkey found me a great deal with DHL who collected my parcel on Monday and delivered it on Tuesday. Excellent!
27/12/20 by Becky
Next day delivery, excellent.
27/12/20 by Gill Mulville
Great service
Top marks
27/12/20 by michael gosbee
Absolutely terrific service. £30 cheaper than the post office. Arrived in 5 days. Over the moon. And they came to pick it up.
27/12/20 by Jan Witheridge
We posted 2 parcels/boxes from Manchester, just before Christmas, at the height of Covid restrictions- one to Sweden and one to Scotland. Both arrived in good time and in good condition. I was pleasantly surprised at the price for both and how easy it was to print off labels etc. I would definitely use Parcel Monkey again.
27/12/20 by Rose
Arranged home collection and next day delivery using DPD via PARCEL MONKEY.
Valuable childrens xmas presents to two different addresses in Greater London.
Collected at precisely the named time and delivered exactly at the planned times.
Good communication throughout the process and photos of parcels at the delivery doorsteps.....amazing....and the kids got their presents on time!
27/12/20 by ROD CHATTERS
Picked up promptly, kept well informed, delivered next day as promised. Good communication throughout. Excellent service.
27/12/20 by Mr David Wood
Fantastic service. They collected from my door great as Im vulnerable & disabled.
It arrived the next day as promised.
Great price too. I will definitely use parcel monkey again.
I have told friends about parcel monkey already :)
My only constructive criticism would be to get a pickup / delivery of am or pm.
Then the service would be faultless.
27/12/20 by Amy Dicker
Wonderful service! Saved the day when Christmas was cancelled by Boris
27/12/20 by Customer
Excellent service for a reasonable fee
27/12/20 by Barbara Cottrell
Brilliant from start to finish so easy to use.. Used DFD as usual. Left parcel at store 11am telephone call from recipient at 9.30 next morning to say it had just arrived.
27/12/20 by Val Cahill
My package wasn’t delivered,all expensive Christmas present for my family which I can reunite with for lost. Not gonna use this money suckers again
27/12/20 by SMMP
Very easy to use website, giving you the cheapest way of sending s parcel.
27/12/20 by Customer
Arrived on time and cheaper than booking direct with courier website. Will definitely be using Parcel Monkey again!
27/12/20 by customer
Excellent and efficient service from pick up to drop off...will definitely use again.
27/12/20 by Customer
As expected.
27/12/20 by Customer
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