We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Perfect service. Parcel delivered for Xmas just on time.
25/12/20 by Customer
48 hours from Derby to the French Alps ,excellent.
25/12/20 by Paul S
Perfect service and best prices.
25/12/20 by Chris Parkinson
Brillo. Many thanks
25/12/20 by Jeremy Winter
We will back again picked up on the Monday and was at my mums the next day what was in the box was still in one
25/12/20 by Customer
Great job, clear updates. And great price. Made the 3 parcels sent a breeze over Christmas!
25/12/20 by Blake
my parcel did not arrive to the destination. (lost in transit)
25/12/20 by Customer
Efficient and reliable service
25/12/20 by Customer
Very good service, couldn’t believe the parcels got to there destination so quickly, would definitely use them again and recommend them. First class.
25/12/20 by John hopewellr
great thank you
25/12/20 by Jeff Stowers
First time using Parcel Monkey to get my gifts to family as my plans to travel had to be cancelled. Effortless from start to finish. Parcel arrived two days after pick up and in sound condition. Will definitely use again.
25/12/20 by Maura
Prompt confirmation of booking. Have used DPD before so knew what to expect. Collection was on agreed day and time. Bearing in mind covid issues at the moment the parcel left the UK the same day and was delivered on the expected day in Spain. Spanish end of DPD, Seur, could be more tech savvy in using updates to the expected delivery time schedule on the day of delivery but otherwise all good.
25/12/20 by Anonymous
Never came to pick it up! Was home all the time, even tracked him! Suddenly it says he tried and was no answer. This is a lie. Just lost £17! Please call me 07794424785
25/12/20 by Customer
excellent, excellent, excellent service. well done to you during this difficult time, every single parcel arrived on time for christmas
25/12/20 by Alex
Everything great and super fast as always! Much recommended!
25/12/20 by Bartlomiej
Should be nil rating. Parcel picked up on 14th December - no. 7538194 via Courier. Has not arrived at destination . Contained presents for my family. Disappointment all round. Ruth Sutton.
25/12/20 by Ruth Sutton
I always use & recommend parcel monkey. Great service & a great price. A happy customer once again 10/10
25/12/20 by Mr M Vance
Delivered on time all over the country. Customer service second to none. When a delivery address changed due to covid restrictions customer service agents rearranged new delivery quickly and efficiently. Very impressed and would highly recommend.
25/12/20 by Charles Rigby
Brilliant service, collection on time, delivery on time and a friendly courier.
25/12/20 by Janet Oxford
Amazing service and a great price ????????
25/12/20 by Ffion Parker
Very easy service to arrange a parcel pick up and delivery
25/12/20 by Mr Craswell
After following your clear guidelines on how to pack my parcel I ordered a collection by your driver who arrived at 2pm on Friday and explained what would be the procedure to deliver it and how it would be transported to the South of France. I was very surprised and delighted to learn that the parcel had been delivered safely by Monday, so I can only thank Parcel Monkey UK for their excellent service and will use them again.
25/12/20 by Customer
We have used this company a couple of times now and are pleased with how easy it is to do online. They pick up and drop off as stated. We will use them again.
25/12/20 by YLS
Unfortunately due to issues outside of your control, six days after dropping off my parcels to Germany, they are still in the UK.
25/12/20 by CustomerTerry
Your stupid app omitted the Click & Collect code from the Parcel Force address label and the parcel was refused at the collection point. Impossible to speak to a human being at Parcel Monkey so spent 45 minutes on the phone to Parcel Force depot in SW London and they were very helpful and sorted out the problem. Shame I can’t leave a zero stars review!
25/12/20 by Paul Swift
Easy and efficient
25/12/20 by Mispa
Parcel arrived within 1 week to Ireland from UK which can be expected for this time of year. Price was very competitive.
25/12/20 by Customer
I paid for a collection, parcel was due to be collected on Friday, no one came so I checked online and it stated that someone had been and we didn’t answer the door. I was in all day as was my partner so we checked our cctv and it showed that in fact no one had been to our address all day. I therefore rang them to find out what was going on and they confirmed what it said online so I explained that we had checked our cctv. They couldn’t care less and just said we would have to wait until Monday, there was nothing they could do. Monday came, no one had turned up by mid afternoon, online it still stated Friday’s collection so I rang them and was told that no one was coming to collect it because the boarders had closed. Yet no one had informed me that they wouldn’t be coming, not even an email. The lady on the phone was very rude and abrupt and again couldn’t care less, she just told me to claim a refund, which is all well and good but it didn’t help with the fact that my parcel (which contained Christmas gifts) was still at my house and had they collected it at the original date it would have left before the boarder closed, she couldn’t care less. Very disappointed with this service.
25/12/20 by Customer
Pick up on time but the parcel is not delivered yet, over 2 weeks and was international priority. Still dont know when will be delivered, shouldnt use unreliable companies.
25/12/20 by Emile Fadel
Bit pricey but given the unforseen lockdown and ban on incoming goods and freight from the UK, my parcel still got to Ireland in time for Christmas so I have no complaints. Very easy service to use. Will definitely choose this over royal mail when sending packages to Ireland in the future.
25/12/20 by MARY
Actually shocked by how easy and efficient using Pmonkey was. Excellent price. Will use again. ????
25/12/20 by adrian stear
good service. thanks
25/12/20 by Customer
First rate service.
25/12/20 by G Matthews
Very happy with price and service. Parcel to France picked up Monday afternoon and delivered Wednesday midday or thereabouts.
25/12/20 by Gary Bush
Parcel has still not arrived
25/12/20 by CustomerJohn Gunn
Parcels arrived pretty quickly in Germany and France, before Xmas and in despite of Covid.
25/12/20 by Customer
You collected the Parcel on Friday 18th December, I was expecting the parcel will be delivered in 3 days to its destination in France, because I paid for "International Priority shipping services". However until today 25th December, the parcel is still NOT delivered.
25/12/20 by Martin
Iv sent my parcel to Ireland on the 14th no less and its still not in Ireland. Tracking tells me its exported? Did the plane crash? Iv not had any update whatsoever since the 17th.
25/12/20 by Brian O Donnochu
2 parcels dispatched - one to Scotland one to France (with different carriers). Both arrived quickly and I was able to track their progress. So I am a happy customer
25/12/20 by JH Oxon
I live in a dormitory with security & reception area, which means that for me to be able to pass you the parcel the collector have to ask the receptionist to call me down or at least to give me a call on my mobile number I already provided you with. Non of these had happened and therefore the parcel is still with me.
25/12/20 by Fahad Al Saheal
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