We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,663 reviews.
As always - fast efficient & delivered on time.
26/12/20 by Jean Miller
Unfortunately this time very poor service, for 5 days parcel hasnt been collected. Had to cancel and ask for the refund. Very disappointing.
26/12/20 by Customer
Excellent service.remember that prices quoted are ex VAT which made it costlier than I realised, but the collection and delivery process was very smooth.
26/12/20 by C Price
Quick, efficient. They saved Christmas. Thank you ????
26/12/20 by Chris
Great service
26/12/20 by Richard Strohacker
The site is accessible and clear. Information and instructions also clear.
The pickup of the parcel was on time and delivery despite COVID related problems was also on time.
I wouldn’t hesitate to recommend this service and to use it again.
26/12/20 by New customer
I sent my parcel 16 December assumed that it will reach to its destination before Christmas now its nearly 10 days n still we don’t know where my parcel is.. very disappointed ruined kids Christmas present....
26/12/20 by Randeep singh
I have never written a review before but feel compelled to share the awful experience I have had with ParcelMonkey. I returned something using their next day service at the beginning of December. Unfortunately the recipient claimed not to have received it, so I requested proof of delivery from Parcel Monkey, which they sent to me. However the ‘proof’ is just a line in the signature box; nowhere is there an actual signature or even a name to confirm who signed for the item. All I get when I email ParcelMonkey is ‘we are checking with the courier’, which is all very well but weeks have now passed and I am getting nowhere. In the meantime, I can’t get my money back from the recipient as I have no evidence the parcel was ever delivered and the insurance I got through Parcel Monkey appears to be useless. On principle, and the basis that they cannot apparently prove that my parcel was delivered to an appropriate person at the correct location, I am considering making a claim with the small claims court and PayPal for the amount I paid to them. There is no way to contact them via phone to speak to an actual human being either so I am completely stuck with their very unhelpful email responses. Please avoid the mistake I made and go to the courier directly!
26/12/20 by Nicola
Really brilliant service and price. Delivered a large parcel to Japan in just over a week at 66% of what the Post Office wanted to charge !
26/12/20 by Rich Vickery
Good as always - live chat was very helpful when I needed to contact support. Would suggest investing in creating an application on iOS & Android as competitors do have that and it’s a lot more user-friendly and easier as majority of my parcel bookings were done via my phone.
Thank you
26/12/20 by Nesh
We have used Parcel Monkey on many occasions and its 5 stars every time !!
26/12/20 by Tudor Williams
Did exactly what I wanted - great service
26/12/20 by Jon Ellis
Competitive pricing and straightforward process. I will use them again when required
26/12/20 by Happy Customer!
Good clear website to enable you to view various options. We were quickly able to identify service which suited our needs
26/12/20 by Customer
One of many parcels now shipped to Sweden via parcel monkey. Fantastic service on
26/12/20 by Customer Adrian Thomas
Great service !!!
I have been using them for few years and never let me down!
26/12/20 by Customer
All went perfectly to plan. The parcel was collected by DHL the next day and was delivered the day after. The price was excellent too so Im a very happy customer especially as the delivery was at the very top of the Christmas peak.
26/12/20 by RAL.
Always use Parcel Monkey because you can contact them if required.
26/12/20 by Dennis Blowers
Item was posted on 15/12/20 and has still not arrived in Sweden. It was a Xmas present for a 2 year old child
26/12/20 by M MARTIN
A brilliant simple service. Easy understood questions , print the label off and was collected the next morning, and delivered the day after. Fantastic faultless service.
26/12/20 by David McGrattan
Used this website for a parcel. The company chosen I also checked direct but couldn’t get a collection from my home address but doing it through parcel monkey all achieved.
26/12/20 by Enny
Thanks for another quick delivery.
Look forward to using this service again soon
YVONNE
26/12/20 by Customer
Good service
26/12/20 by Rich
The package was clearly marked this way up but the second it was picked up it was put the wrong way up. Thankfully everything arrived undamaged but was still nervous how the present would arrive
26/12/20 by Alan
Brilliant service - didn’t think it would get to Hong Kong in time for Christmas as i was rather rather late in posting - it arrived on Boxing Day. Thanks parcel monkey good service
26/12/20 by Connie
One of the parcels arrived and had been opened and things removed still waiting to hear from parcel monkey
26/12/20 by Customer
I have used their service quite a few time and I’m always very satisfied with their quick and good service.
26/12/20 by Customer Vlasta
Disappointed with our parcel sent to Poland. Used this service so we could track to make sure that it arrived, but tracking information shows nothing since the day after it was dropped off on December 15th!
26/12/20 by Customer
Delivery was prompt and courteous courier
26/12/20 by Customer
Never let me down. First class service and competitively priced.
26/12/20 by craig w
Sent a parcel of Christmas presents to Germany. Service was swift and presents all intact.
26/12/20 by Colin Weeks
Another great service from Parcel Money for a parcel within the UK. Used before and will use in the future.
26/12/20 by Stuart, Lanarkshire
Operator gave a time slot to pick up then arrived an hour earlier. Parcel was 24hrs late in being delivered.
26/12/20 by Rob Dove
booked 2 parcels to 2 diff countries, one arrives still waiting del on the other
26/12/20 by Carolyn Rees
booked 2 parcels to 2 diff parts of the world, one arrives still waiting on the other!!!
26/12/20 by Carolyn Rees
Excellent service, parcel delivered on time.
26/12/20 by Anonymous
It is the 26th December. My parcel was dropped off for collection on 14th December and has still not been collected. Parcel Monkey seem unwilling or unable to expedite the collection. Draw your own conclusions. I have one disappointed grandson. BTW the courier is DPD so I suggest you avoid them as well.
26/12/20 by BrianW
Brilliant quick easy and cheaper than royal mail by a long way. Delivery to chance In 3 days less than £15 for a big parcel
26/12/20 by Customer
Easy to order and efficient service
26/12/20 by Phatbap
Great service. Quick and well priced.
26/12/20 by Jen Tsang
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