We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Parcel Monkey got me straight to the service I required and to the best price. Label printing was simple and added to the sense of a very professional operation. I will certainly use this facility again.
24/12/20 by Paul H
Shockingly bad experience. I payed for Courier next day and what I got was Courier 3 day shipping which I could have purchased for nearly half the price. I contacted parcel monkey who said the parcel has to be 14 days late to get a refund. I don’t understand why they sell Courier next day and in return you get Courier 3day shipping . Stay away if you want parcels to arrive on time
24/12/20 by Jack kerley
Efficient service with very helpful staff.
24/12/20 by Ebru
My parcel is lost. The chat doesnt want to help me. ParcelMonkey is not a company taking care to her customers. Never again.
24/12/20 by LUCQUIAUD
You did exactly what was required
The system gave prompt collection and delivery . Tracking gave evidence of this Thank you
24/12/20 by Customerwright
Really good ????
24/12/20 by Customer
Very pleased with your service.
24/12/20 by Customer
Fantastic service. Parcel taken to the drop of and in 3 days was delivered.
24/12/20 by Julie
Delivered on time even over Christmas period.
24/12/20 by Customer
Quick collection and delivery
24/12/20 by Customer
DONT TRUST YOUR PARCEL WITH THEM. IT WILL GET LOST AND APART FROM BEING TERRIBLY SORRY FOR THE INCONVENIENCE NOTHING ELSE WILL HAPPEN..YOU WILL LOOSE YOUR PARCEL!! Absolute worse experience ever. My parcel has been delayed over 10 days. The recipient has since left the location so after having pointed that out numerous times on forehand and having received every apology and excuse thinkable..NOTHING happened. Couldnt be asked to even inform the carrier. They have just dumped my parcel at a hotel and let someone random sign for it, which is not legal, they need to produce a signature from the recipient. Disingenuous, deceiving, incompetent and uninterested in anything else apart from collecting fees. NEVER AGAIN!
24/12/20 by Divas Fitwear
Always reliable, and good range of service/prices.
24/12/20 by Customer
Cannot fault the service provided, from pick-up to delivery. Was kept informed throughout. Excellent. Nice to know our Grand Kids now have their Xmas presents as the Tier restrictions meant we could not deliver them ourselves
24/12/20 by Customer
Excellent service. Highly recommended.
24/12/20 by AM
Good price and fast to deliver
24/12/20 by Customer
Great Service
24/12/20 by Customer
So simple.
Easily navigated, competitive and efficient.
Thank you team!
24/12/20 by Customer
Excellent and easy to use website. Range of carriers with full details and prices. Selected Parcelforce 24 and delighted with the easy drop off at the post office. Would highly recommend anyone wanting to send a parcel to use this website.
24/12/20 by Sue Hughes
Went smoothly, all as promised.
24/12/20 by sue knowles
From beginning to the end of a consignment great service!
24/12/20 by Tina
Easily gave me the best deal for sending my parcels to France in time for Christmas and at a very reasonable price considering one of my parcels was 3kg in weight.
24/12/20 by julie
I always check Parcel Monkey for the best price when sending parcels. Those time, the price I got for sending a large item with ParcelForce was much cheaper by going through Parcel Monkey rather than going direct to ParcelForce. Whats not to love!
24/12/20 by Sian
Parcel was picked up 6 days ago and is still stuck in the warehouse in Reading. It was supposed to be delivered within 3 to 4 days
23/12/20 by Gertraude Molloy
Great service.
23/12/20 by Jazzy
Absolute unreal service in covid times. Quick, and super reliable Both thumbs up ????????
23/12/20 by Customer
Excellent service. Really speedy. I can’t fault it.
23/12/20 by Mrs Summers
Posted from the UK on Thursday Dec 17th, delivered to Phoenix AZ the following Tuesday Dec 22nd. Cant ask for more just before Christmas. Ive used Parcel Monkey for 3 years and would not consider using anyone else.
23/12/20 by Mick Bennell
I’m using a few years. Fully recommend it
23/12/20 by Customer
Excellent service
23/12/20 by Customer
Very good service my parcel arrived in 5 days to Hong Kong from UK. Quite pricey but worth it as it was for my grandson for Christmas. Thank you
23/12/20 by Ian Gilkes
Excellent, speedy delivery, thank you.
23/12/20 by Mrs Joy-Ann Ross-Smith
Parcel was dealt with promptly but tracking service not accurate and parcel still not delivered. No communication from courier.
23/12/20 by atanas dyakov
What a great company and a great service. Love how they got my package to its destination ahead of schedule and for a third of the price on the high street.
23/12/20 by David Gore
If I could give zero stars I would. Arranged to send a package to my sister in Antigua as we wouldn’t be together at Christmas. Paid for it, was told it was possible. Within three weeks the package has gone around the UK and not left the country. I am still waiting for it to be returned. On top of the fact they failed to send it back to me in time for me to get it to my sister’s friend so she could take it out there, they have failed to give me a refund. The biggest problem with this company is that all communication is done via a message service that is not live, not an email so you deal with someone different every time, and not possible to speak to them on the phone. My advice is AVOID, use a trusted service. This isn’t it.
23/12/20 by Liz Shuttleworth
Very quick delivery but unfortunately the parcel arrived early and was left on our gate post so they didn’t obtain a signature and I’m amazed my dog didn’t get hold of it
23/12/20 by Debra
Fantastic!
Large Parcel postedl to NL mid Dec, arrived in 2 days.
Fantastic price too!!
Great tracking info from start to finish.
23/12/20 by Caroline
It would be more helpful if we were notified when the parcel had been delivered/signed for
23/12/20 by Customer
You delivered vital legal documents on time, thank you. A housing deal worth £1+M and offering hope for a better future in 2021 to three households was saved, especially when a sceptical solicitor was given the tracking proof that they had already received the documents
23/12/20 by Andrew
Alway the best company to deal with sending eBay goods thank you
23/12/20 by Gerry Poliri
Great thank you for finding the best prices to send my parcel for Christmas to my parents living in Spain. Saving me £35
23/12/20 by Customer
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