We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
Great service!
24/12/20 by Sim
Good, speedy service with frequent online tracking updates
24/12/20 by Bill P
Price was competitive. Parcel arrived intact but slower than expected. Tracking of the international parcel was incomplete once it left the UK, with limited info available (generic message that the parcel left the UK but no estimated time of arrival or partnering company in destination country).
24/12/20 by Andronikos Kafas
Great service will recommend to friends
24/12/20 by Customer
Service as described, parcel received on time. Very pleased
24/12/20 by Customer
Great service
24/12/20 by Customer
Yes its easy to use interface . If youve got a printer at home , then youre done. 10x cheaper then the post it self
24/12/20 by Andrei Botezatu
So easy to use and no issues along the way.
24/12/20 by Emily
I am finding it hard to give this any stars needed to send a parcel to Southern Russia to get there before Christmas as it was presents so I checked on line and parcel monkey had a delivery which suited me perfectly and it was a priority and would be there before Christmas or so they said and the carrier was parcelforce they collect the package from me all on time then after that everything seems to go bad, tracked parcel to uk hub that’s it no one knows where it’s is and where it’s gone it’s now Christmas Eve so no present for the friends ☹️☹️☹️ Please be careful using these people they are very unreliable and very good at saying sorry
24/12/20 by Ricky Mason
Amazing! Driver courteous and on time for pickup. Covid aware. Arrival in 4 working days from UK to France...astonishing service.
24/12/20 by anna boulton
Great service from Parcel Monkey. I had a parcel to send to Singapore. As I was previously let down by Royal Mail I wasn’t hopeful. However my parcel arrived in Singapore in 9 days from sending it from the UK. I’m very impressed. The website was clear and easy to use too. I will be using them again.
24/12/20 by James
Promised next day delivery for my covid test-to-release kit so I can be out in time for Christmas. Suffice to say the package never made it back to the lab to get the results and I am stuck. And theres no easy way to call and inquire. Tom
24/12/20 by thomas meadmore
Easy to book online and all the required paperwork nicely presented and easy to print off. Parcel arrived OK, despite the inevitable issues due to Covid and Xmas. Have used before and will use again :-)
24/12/20 by Tim O
Reasonable price comparison. We chose dpd on reputation rather than cost. Xmas parcel for daughter in Romania. 4-6 day delivery selected but 7 days on no sign of parcel being delivered and very poor tracking info from dpd. So what does Parcel Monkey do apart from comparing cost? No indication that you hold companies to account.
24/12/20 by adrian coy
Very happy with this service its clear and precise on how your parcel is getting to its destination
24/12/20 by Miss l gray
Was a great service used dtp who were brill
24/12/20 by Nicholasennion
Amazing, quick, efficient, value for money alway arrives on time.
24/12/20 by Customer
I always get the best prices on Parcel Monkey.
24/12/20 by Pamela Henderson Hanson
It was good service.
24/12/20 by Customer
I needed to send a 3 kg parcel to Germany for Christmas. As the post office is quite expensive for parcels over 1 kg I tried Parcel Monkey: I went on their website, put in parcel weight and dimensions and they provided me with some options. I chose to send it with Parcel Force which cost just under £11; booked it and paid and Parcel Monkey send me all the labels. I dropped the parcel off on a Friday afternoon and it reached its destination on Tuesday morning - absolutely fab!! This was my first time with Parcel Monkey and I have been really impressed - will use again for sure.
24/12/20 by Petra Horobin
I wouldnt even rate parcel monkey 1 star! I am appalled at the experience i have received in trying to make a claim for my damaged parcel. The item was delivered but i am not able to claim for its damage, despite depending more on insurance, as I wasnt informed within the time frame. I spent £450 and i cannot claim a penny. Parcel monkey will not resend a claim form! I am utterly gobsmacked. How can this be allowed?? I now have no option but to take this further. Do not use this service!!
24/12/20 by Jo W
A good all round service from ordering to delivery and at a good price.
24/12/20 by JM Russell
Very poor service. Instead of arriving at it’s destination in Europe, the parcel was delivered back to me. After 48 hours waiting to hear what to do, I was advised to try an alternative service. Appalling customer service
24/12/20 by Jennifer C
A very simple and cost-effective way to send a parcel and it was the first time I have used Parcel Monkey.
Hopefully your service will not be affected by Brexit, as I live in France and I hope to use your services far more frequently in the future!
24/12/20 by Shilpa
The delivered was picked up on time and delivered in very good conditions.
24/12/20 by Customer
Worked well cheaper than going to post office and easy to do
24/12/20 by Rick
great team supplied by IQremovals
24/12/20 by Graham Thornton
At this time of year (Xmas) and they still managed to get my parcel delivered on time
Thanks
24/12/20 by Customer
Excellent service
24/12/20 by Customer
Ive used Parcel Monkey many times in the past and was always happy with your service. Sadly this time the parcel hasnt arrived, I dont know where it is and looks like my family wont receive their Christmas presents.
24/12/20 by Customer
Excellent service. Does exactly what it says it will do, which is refreshing these days.
24/12/20 by Customer
Excellent service and delivery. Very competitive pricing and easy to use.
24/12/20 by Ian
The Service is just completely horrible. In just last 30 days have had so many complaints, late parcels, damaged parcel and nothing has been done so far. I have had to send a replacement to the customer which has already reached them but from parcel monkey every few days later they will just ask for some more information. Absolutely ridiculous. They have just charged me £36 extra out of my card for a handbag thats been delivered saying that the actual weight of the package was 8.90 Kgs. Just Imagine have you ever heard of a ladies handbag weighing 8.90Kgs. Complete rip off. Anyone knows any better companies to work with because these guys are not very professional, dont have a clue of what customer service is.
24/12/20 by Usman Khan
quick and efficient service
24/12/20 by Kassy
This last parcel l sent was the best using parcel monkey they picked it up Tuesday and it still got to Hungary for Friday cant fault them the updates were good BUT the previous package the updates were not being updated and its awful trying to contact them which they could vastly improve having said that its excellent value and if they contact the person whom the parcel is going to by phone or text then that would be ideal and more care with the handling
24/12/20 by Rosa
as requested
24/12/20 by Customer
Excellent service - easy to use - Super quick delivery. Would highly recommend this service.
24/12/20 by Nicola
Very fast delivery
24/12/20 by Julita
I always use this excellent service and recommend to my friends
24/12/20 by Shirley Louise Hodgkinson
Parcel Monkey UK are always so kind to help me send some joy to my loved ones. Thank you very much dear team, for your help, support and excellent service! I will continue work with you!
24/12/20 by Daniela Gocheva
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