We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,663 reviews.
Easy and reliable
26/12/20 by New Customer
Very good perfect service
26/12/20 by Customer
Excellent service , collection and delivery spot on timings .
26/12/20 by MR M WITCHELL
Simple to use. Parcel was collected from me. Driver friendly and helpful. Parcel arrived quickly. Able to track parcel through its journey easily. Very convenient way to send parcels.
26/12/20 by suzanne
Fab service from start to finish
26/12/20 by Gilly macdonald
The delivery worked ok
26/12/20 by David Weekes
Picked up 4 parcels on time and delivered 4 parcels the next day
26/12/20 by Mr Tony Johnson
Our plan to deliver Christmas gifts scuppered by London being put into Tier4 the day before our planned visit. Thankfully we’d used Parcel Monkey before so knew it would be a reliable service. Turned out just as promised. Great result.
26/12/20 by Customer
My parcel is stuck in Dover I suspect. However I have a new found respect for those lorry drivers. Thanks and I hope you all get home safely. Happy holidays.
26/12/20 by Rab
Parcel was collected slightly early, arrived as planned, no problems at any point.
26/12/20 by J Rees
Collected and delivered as promised even the week before Christmas.. have used before and will certainly use again
26/12/20 by mrs loader
Fast, efficient and good value. Next day delivery even over Christmas period.
26/12/20 by Mrs A
Second time I used you - excellent again
26/12/20 by Steve Malson
Job well done
26/12/20 by Patrick Hegarty - Friends of Fortune Street Park
Good service, delivery on time
26/12/20 by Louisa Cockrem
Very fast delivery
26/12/20 by Customer
Pick-up was on time. Delivery was a bit later than expected, but acceptable given the Christmas rush
26/12/20 by Customer
Very polite, fast and very good deal, definitely recommend
26/12/20 by Customer
It was easy to follow the instructions and cost about half the price of Royal Mail. I didnt quite grasp the bit about sticking the whole printout on the parcel and the nice man at the post office charged me 99p for some sellotape to do that - live and learn.
It arrived on time for Christmas and everyone was happy.
26/12/20 by Peter Davis
Quick and simple.
26/12/20 by Ric
Great prices, fast delivery, I am very satisfied.
26/12/20 by Customer
Fantastic prices with Parcel Monkey and different levels of insurance to choose from.
So organised, pick up from home and tracking very easy.
Will definitely use them again????
26/12/20 by Linda
Great service , all of my parcels arrived in the same condition as sent . And in a timely manner .
26/12/20 by Mark smith
Good fast service
26/12/20 by V Brooks
Due to new last minute covid restrictions, we were left with trying to get a big box stuffed with the familys Xmas presents delivered 300 miles away. I went onto Parcel Monkeys site on Sat 19th Dec, found it simple to find the right parcel delivery company at a good price. Parcel Monkey booked a collection for Monday, and the box was delivered on Wed 23rd Dec. Brilliant service and at least our grandchildren got their gifts, even if we couldnt get to see each other.
26/12/20 by Mrs Pauline Bromley
Parcel Monkey is a great find, we wish we had known about this years ago.
Parcel Monkey gives you all the price options and different carriers in one place.
Excellent site with very good tracking.
26/12/20 by Alison Joy Norman
Easy to browse and to help me choosing between the best options for me. Easy printing system and good updates throughout.
26/12/20 by Ellie B
Very easy to process the order, clear instructions and great price comparison. Parcel location updates are frequent. Great service!
26/12/20 by Customer
Excellent service.
26/12/20 by N M, London
Each one of my parcel monkey deliveries were delivered as planned with no hassel
26/12/20 by Customer carol
Excellent service except when they text to give you a time for pick up, it gives you an hour slot, so I went out back in plenty time but they had arrived 10 mins ahead of me, 25 mins before estimated time slot. Had 1 hour slot the next day so didnt go out, they came 25 mins before slot. Why not give a 2 or 3 hour time slot so no confusion!!.
26/12/20 by Joyce Dean
Great service, takes the hassle out of trying to find a suitable carrier for heavier parcels.
26/12/20 by Cassidy
Parcel was collected and delivered a day earlier than expected this was the same week as Christmas so definitely would recommend
26/12/20 by Xxxx
Great service
26/12/20 by Clint West
Prompt and efficient service.
26/12/20 by Matthew Ruprecht
All round great service and communication throughout the collection and delivery process.
26/12/20 by Customer
As alway excellent service
26/12/20 by Stephen Hayes
The service was amazing. I would definitely use it again and highly recommend it.
26/12/20 by Customer
The parcel has not arrived.... apparently it was damaged whilst in Germany, then shipped to Hungary for no apparent reasons ... and back to Germany where the tracking stopped on the 23rd December. No presents for Christmas for my family. Not impressed.
26/12/20 by F. Thornton
Easy process to send a parcel.
26/12/20 by Penny Carter
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