We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Easy to order and efficient service
26/12/20 by Phatbap
Great service. Quick and well priced.
26/12/20 by Jen Tsang
Pick up and delivered and on time
26/12/20 by Lynch
Having never used a courier collection service before I had some trepidation as to wether Id actually get the goods Id pay for. But this service was so easy to use and my goods arrived even faster than expected! Id definitely use Parcel Monkey again! Plus it was great value. Winner!
26/12/20 by Mrs JHJ of Kent
Over charging me a for a parcel for £60 when the time only cost £50! Paid £11 for delivery and now getting charged an extra £50 for getting wrong measurements when I measured the parcel myself. Wouldn’t recommend
26/12/20 by Customer
Excellent service
26/12/20 by Paul
Very prompt service and an easy website to use, its the place to go for your deliveries. I give you 100%.
26/12/20 by JACQUI
Quick and easy
26/12/20 by CoRo
Fast efficient service , hassle free.
26/12/20 by Customer
Good service
26/12/20 by Penny
I havent received my parcel yet. There is no update for 5 days.
26/12/20 by Customer
Delivered quickly and without problems
26/12/20 by Customer
I delivered the parcel to my local point on Thursday PM it was delivered in England Sunday AM excellent service especially at this time of the year.
26/12/20 by Angela Revell
Use parcel monkey quite regularly. Never had a problem, collections and deliveries always arrive on time and so easy to organise on line. Excellent service, highly recommend.
26/12/20 by Mrs Valerie Furneaux
Good service. Just late updates on tracking as package in country of destination (Spain) but then no updates till after it was delivered.
26/12/20 by Customer
Great speedy delivery to the other side of the world even Covid doesnt slow you down thank you.
26/12/20 by Neil
Always love using parcel monkey, it’s always hassle free and easy to use.
26/12/20 by S Ben
My first time using Parcel Monkey and what a superb service.
From order, collection & delivery.
26/12/20 by Amanda Pettitt
Excellent service, used twice now England-Spain, one being Xmas week and both boxes arrived safely and quick ????
26/12/20 by Valerie Ann Alden
Easy transaction, nice website, everything worked. Price was fair too.
26/12/20 by customer
Parcelforce collected and the irish postal system delivered. Your just middle men who push the price down to take your cut. Effectively pushing workers pay to the minimum. I might sound hypocritical for using this service because its cheap Im no supporter of neo liberalism as the repercussions are there for everyone to see.
26/12/20 by Gordon
Have used Parcel Monkey many times as service and price are unbeatable. Highly recommend.
26/12/20 by Customer
A star service , affordable and prompt collection and delivery .
26/12/20 by Customer
Easy to use website. Good prices
25/12/20 by Agustos
after 2 weeks of sending the parcel it still hasn’t arrived. Customer Service also could not help. Just told me they will contact the courier. Better going directly via the company and not the parcel monkey website. Avoid at all costs!
25/12/20 by Customer
I organised the sending of a package to an address in Leicester and whilst completing the online form I needed to enter details to assist the delivery driver as the delivery address is difficult to locate. So, I decided to complete a box with information to assist with delivery. The box was the width of the page on the screen but when I began typing, I found it would only take a maximum of 28 characters! Entering, "ring 012345678910 for directions" is actually too long, at 31 characters... what use is that?
25/12/20 by 1anson
Took longer than expected, but got there on the end. Will use again
25/12/20 by P MAX
Quick delivery
25/12/20 by Customer
The site was easy to use and obtained a competitive parcel rate.
25/12/20 by Heron
Brilliant service cannot fault it
25/12/20 by Del
Very efficient, picked at time stated, happy driver, would use again
25/12/20 by Gillian Diggens
useful and easy
25/12/20 by CustomerR.Hollands
Picked up on time
Delivered one day late due to the stack in Kent
But delivered first thing next day
Not the first time have used parcel monkey
25/12/20 by Happy
Parcel still hasn’t arrived. Should have taken 3 days international and it’s been over a week now.
25/12/20 by Customer
A bit of delay, but overall great service
25/12/20 by Customer
Very good and prompt delivery thank you
25/12/20 by Customer
Brilliant service wouldn’t hesitate to use this company again!!
25/12/20 by Theresa Pratt
Very good service much cheaper than the post office. Pacel arrived in a few days.
25/12/20 by Nad
Totally smooth.
25/12/20 by Richard Brook
Quick and easy, price was good. Collected on time, delivered on time, good value... nothing else to say! First time user but certainly not the last.
25/12/20 by Customer
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