We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Everything great and super fast as always! Much recommended!
25/12/20 by Bartlomiej
Should be nil rating. Parcel picked up on 14th December - no. 7538194 via Courier. Has not arrived at destination . Contained presents for my family. Disappointment all round. Ruth Sutton.
25/12/20 by Ruth Sutton
I always use & recommend parcel monkey. Great service & a great price. A happy customer once again 10/10
25/12/20 by Mr M Vance
Delivered on time all over the country. Customer service second to none. When a delivery address changed due to covid restrictions customer service agents rearranged new delivery quickly and efficiently. Very impressed and would highly recommend.
25/12/20 by Charles Rigby
Brilliant service, collection on time, delivery on time and a friendly courier.
25/12/20 by Janet Oxford
Amazing service and a great price ????????
25/12/20 by Ffion Parker
Very easy service to arrange a parcel pick up and delivery
25/12/20 by Mr Craswell
After following your clear guidelines on how to pack my parcel I ordered a collection by your driver who arrived at 2pm on Friday and explained what would be the procedure to deliver it and how it would be transported to the South of France. I was very surprised and delighted to learn that the parcel had been delivered safely by Monday, so I can only thank Parcel Monkey UK for their excellent service and will use them again.
25/12/20 by Customer
We have used this company a couple of times now and are pleased with how easy it is to do online. They pick up and drop off as stated. We will use them again.
25/12/20 by YLS
Unfortunately due to issues outside of your control, six days after dropping off my parcels to Germany, they are still in the UK.
25/12/20 by CustomerTerry
Your stupid app omitted the Click & Collect code from the Parcel Force address label and the parcel was refused at the collection point. Impossible to speak to a human being at Parcel Monkey so spent 45 minutes on the phone to Parcel Force depot in SW London and they were very helpful and sorted out the problem. Shame I can’t leave a zero stars review!
25/12/20 by Paul Swift
Easy and efficient
25/12/20 by Mispa
Parcel arrived within 1 week to Ireland from UK which can be expected for this time of year. Price was very competitive.
25/12/20 by Customer
I paid for a collection, parcel was due to be collected on Friday, no one came so I checked online and it stated that someone had been and we didn’t answer the door. I was in all day as was my partner so we checked our cctv and it showed that in fact no one had been to our address all day. I therefore rang them to find out what was going on and they confirmed what it said online so I explained that we had checked our cctv. They couldn’t care less and just said we would have to wait until Monday, there was nothing they could do. Monday came, no one had turned up by mid afternoon, online it still stated Friday’s collection so I rang them and was told that no one was coming to collect it because the boarders had closed. Yet no one had informed me that they wouldn’t be coming, not even an email. The lady on the phone was very rude and abrupt and again couldn’t care less, she just told me to claim a refund, which is all well and good but it didn’t help with the fact that my parcel (which contained Christmas gifts) was still at my house and had they collected it at the original date it would have left before the boarder closed, she couldn’t care less. Very disappointed with this service.
25/12/20 by Customer
Pick up on time but the parcel is not delivered yet, over 2 weeks and was international priority. Still dont know when will be delivered, shouldnt use unreliable companies.
25/12/20 by Emile Fadel
Bit pricey but given the unforseen lockdown and ban on incoming goods and freight from the UK, my parcel still got to Ireland in time for Christmas so I have no complaints. Very easy service to use. Will definitely choose this over royal mail when sending packages to Ireland in the future.
25/12/20 by MARY
Actually shocked by how easy and efficient using Pmonkey was. Excellent price. Will use again. ????
25/12/20 by adrian stear
good service. thanks
25/12/20 by Customer
First rate service.
25/12/20 by G Matthews
Very happy with price and service. Parcel to France picked up Monday afternoon and delivered Wednesday midday or thereabouts.
25/12/20 by Gary Bush
Parcel has still not arrived
25/12/20 by CustomerJohn Gunn
Parcels arrived pretty quickly in Germany and France, before Xmas and in despite of Covid.
25/12/20 by Customer
You collected the Parcel on Friday 18th December, I was expecting the parcel will be delivered in 3 days to its destination in France, because I paid for "International Priority shipping services". However until today 25th December, the parcel is still NOT delivered.
25/12/20 by Martin
Iv sent my parcel to Ireland on the 14th no less and its still not in Ireland. Tracking tells me its exported? Did the plane crash? Iv not had any update whatsoever since the 17th.
25/12/20 by Brian O Donnochu
2 parcels dispatched - one to Scotland one to France (with different carriers). Both arrived quickly and I was able to track their progress. So I am a happy customer
25/12/20 by JH Oxon
I live in a dormitory with security & reception area, which means that for me to be able to pass you the parcel the collector have to ask the receptionist to call me down or at least to give me a call on my mobile number I already provided you with. Non of these had happened and therefore the parcel is still with me.
25/12/20 by Fahad Al Saheal
Very easy to use, competitive prices. If I need to send a parcel Parcel Monkey is where I go to. Happy to recommend.
25/12/20 by Rhona McLaren
excellent costumer service, delivers abroad quickly
25/12/20 by Sónia Valente
Brilliant service, from order to delivered in Cambodia in 3 days. Will certainly use again, made our Christmas.
25/12/20 by Customer
Easy to use Service. I chose Parcelforce UK delivery was 2days, excellent. Europe a few more days. Parcels were intact. I would certainly use Parcel Monkey again
25/12/20 by Vera
If there was an option for no stars I would be using it. Same day pick up and next day delivery through DPD turned into next day pick up and delivery who knows when. My advice - dont bother, you cant talk to anyone and therefore dont get any answers.
25/12/20 by Kerry Higgins
Got the best deal available...speedy delivery, no damage..what else could i ask
25/12/20 by terry hunt
Always had a great experience with parcel monkey. Great prices. My parcel even made it to America in time for Christmas!
24/12/20 by georgia
Picked up on time and delivered a day early ????
24/12/20 by Mr David Coughlan
I’ve used Parcel Monkey many times and I understand delays around Xmas, but I booked a premium 2 day service & allowed extra days for delivery due to Xmas and the parcel still arrived late & delivered in 5-6 days. So why is it acceptable that I paid extra for 2 days service?
24/12/20 by Truth Review
I have used Parcel Monkey 3 times recently to save money.
I booked a Parcelforce collection, the service was just as good as booking direct but much cheaper.
The service was excellent. I will use Parcel Monkey again and can highly recommended.
24/12/20 by Anita
I’d never used this site before and needed to send a heavy microwave back to the company. The site gave me several options and an excellent price. Parcel collected the next morning and delivery to depot messaged to us. Great service!
24/12/20 by LIZ from Rutland
It all worked very smoothly. Parcel
Onley instructions & advice were clear & helpful
24/12/20 by Liz Johnson
Absolutely awful. Posted on 10th Dec. It is now 10pm on 24th Dec & the parcel has not been delivered. No updates. I contacted them using website & was contacted by Parcel force saying they could not help as Parcel Monkey are responsible not them. Shocking & very disappointing as website said 3 day delivery. I sent early to allow for delays but 2 weeks delay?!! Terrible & upsetting.
24/12/20 by mazadoc
Fabulous service, so quick to get Xmas box delivered to Spain from UK. Will definitely use again and recommend to anyone. Thanks
24/12/20 by S A Davidson
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
