We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
I was amazed how easy it all worked, not being very tech myself, well done and thank you
23/12/20 by Customer
Parcel lost ???? no update on tracking for dayyys
23/12/20 by Marianne Rayner
Dreadful - I booked the DPD option specifically to avoid Chronopost as there is always a problem with them. They transferred it to Chronopost anyway. Who managed to rip off the label at the arrival depot and couldnt find my details to deliver so now they have sent the parcel back to Paris. Delivery was supposed to be 2-5 days and I am still waiting 9 days after pickup...... I will be requesting either a refund or a refund and compensation.
23/12/20 by N. Casey
Excellent service
23/12/20 by Mrs Hughes
Parcel Monkey made the process so easy and the service was first class. Highly recommend
23/12/20 by Karl Driver
Excellent service
23/12/20 by Customer
Good communications. Competitive pricing with a variety of options. Parcel collected an delivered to schedule.
23/12/20 by Customer
Excellent service, highly recommended
23/12/20 by Customer
Quick and excellent service!
Thank you so much!
23/12/20 by Sarah
Excellent service and simple to arrange. Next day collection at a pre arranged time and was delivered the following day, with a text telling me an estimated delivery time.
Would use Parcel Monkey every time!
23/12/20 by Ms Katrina Simpson
I dropped my parcel 12 days ago and it is supposed to go to Germany, when I track it, it does show me that parcel left the UK 9 days ago and on a way to Germany. Cant find any more information. Very disappointed! My sister supposed to get it before Christmas! Probably wont happen or even lost. Dont known what to think:(
23/12/20 by Customer
Great service to Madrid
Parcel got to Madrid in 6 days - perfect process & cost much less than Parcelforce
23/12/20 by John
Only one complaint which could’ve been down to Parcelforce!
Parcels were supposed to be collected from home address but Parcelforce attempted to collect from depot and recorded it as a “no collection” on tracking system. We had to ring Parcelforce to collect from home address. Parcels arrived in Germany a few days later in good condition.
23/12/20 by Rodger Hartley
As usual cost effective and rapid delivery
23/12/20 by Customer
I’ve used parcel monkey twice recently to send family Christmas gifts to different parts of the country, which in a normal year would have been hand delivered through an enjoyable visit.
I have been most impressed with the speed and reliability of the service I received. All of my deliveries were via DHL, who were also excellent and good value for money.
23/12/20 by Helen
Easy to use, good service.
23/12/20 by Barry Lacey
Booked collection on website, good selection of reputable courier companies to choose from, with a wide selection of delivery options to select from. Package was collected by chosen courier company on the requested day, and by the time the I was advised by them. Package was delivered and proof of delivery was sent to my phone.
All around an excellent service was provided by all, very pleased
23/12/20 by Adrian Anderson
In the past, sending a parcel was a pain, but with Parcel Monkey is easy without costing a arm & leg. 10/10
23/12/20 by John
prompt, efficient service. goods delivered on time and in excellent condition
23/12/20 by Mr I R
I booked and paid for next day delivery, but the parcel took two working days, so it was pointless and the parcel did not arrive when needed. Dont quote something you cant deliver - not good enough.
23/12/20 by Andrew
Really pleased with the efficient service and prompt delivery
23/12/20 by Customer
The service is quick and easy to use.
Select your chosen carrier at the price and delivery conditions required.
Package and label as instructed take to the delivery depot and drop off.
The package arrived on time and intact with the ability to track its progress all the way for my international package
Will use it again.
23/12/20 by Moon
A quick and efficient service, would recommend
23/12/20 by John
Paid for guaranteed 3-4 day delivery and now 6 days later it still has yet to be delivered with unknown delivery date.
23/12/20 by Customer
December delivery from UK to slovenia. Slightly longer delivery time 13 days but its December and it was expected for time of year and covid restrictions every where. Tracked the delivery from start to finish although updates where slow to catch up ,overall another great delivery.
23/12/20 by Unknown
quick, efficient
23/12/20 by Customer
Great price. Great speed of delivery considering its two days before xmas
23/12/20 by Camille Bodecker
I send it to Hungary a parcel. I post it on Wednesday afternoon and my mum got it on Monday morning.
Very quick and great service
23/12/20 by Friend of Ted
Parcel Monkey was straight forward to use and i’m please to recommend the company.
23/12/20 by Sherri Farrow
I found the system easy to use and booked a collection for next day. They sent me a one hour slot and parcel was left ready in the porch. They failed to turn up to collect the parcel however and when I looked online they had said that the parcel wasn’t ready for collection! This was a lie as no one had actually turned up. Very disappointed that my elderly mother who is alone this Christmas now will not receive her present from me until the 29th December. Very poor service and there is no number you can ring. Don’t use this company.
23/12/20 by Mary Banks
Easy to use and organise - so helpful to know the price before dropping off the parcel.
23/12/20 by Becky Myers Kremer
Delivered promptly and no problems at the best price
23/12/20 by Robert S
Paid £27 to send a valued client a present - supposed To be 3 day UK to LA - 2 weeks down the line and no sign of it .
23/12/20 by sarah chelton
Excellent service. Extremely easy to use and quick pick up too. Good price and definitely worth checking before using other silvery services.
23/12/20 by Julia
Parcel Monkeys site was easy and uncomplicated. With immediate confirmation of my order - Courier DPD kept us up to date with pick up times and arrived when specified - even to the French Alps!
All my deliveries arrived in good condition - as sent. I will definitely use them for all my parcel post in the future.
23/12/20 by jennie hicks
Very unhappy with service, I booked a next day collection (23rd Dec) and parcel monkey have actioned Courier to collect on the 30th Dec. Courier also couldn’t understand why parcelmonkey had done this. If it wasn’t possible to offer next day collection, it should have said so when I made the booking and I would have then selected another service. A 7 day wait for collection is ridiculous!
23/12/20 by Consumer
Quick and easy to use.
23/12/20 by Cosmiko
Excellent Service, wish I had discovered them years ago! No more queuing at the Post Office.
23/12/20 by Ian Tostevin
Really straightforward, easy to use website. Drop off point was very local and a few to choose from. Prompt delivery service and detailed tracking link
23/12/20 by Nichola Davidson
Used several times. Excellent service to Europe at a reasonable price
23/12/20 by Tessa R
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
