We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Easy service to use. Thanks!
25/12/20 by K McAulay
Good delivery experience
Easy to use, affordable, arrived on time and collected from my door. Needed to get to a printer but aside from that, the most convenient delivery service available to me.
25/12/20 by Customer
Great delivery timing. And reasonably priced
25/12/20 by Christina
Easy and on time.
25/12/20 by Paul Brown
easy to use. will use again
25/12/20 by John Lowes
Very good will use again ????
25/12/20 by Dave Ponting
Good prompt service
25/12/20 by Ian Humphrey
Great service as always.
25/12/20 by Peter Steele
Super fast delivery and really trust the site
25/12/20 by Alison Wriglesworth
Fantastic service. Delivery to Europe took 2 days. Thank you Parcel Monkey.
25/12/20 by Elly Wright
Parcel collected and delivered as promised. Excellent service all round.
25/12/20 by karen semerdak
Easy to use, great for comparing the prices for each different service. I would definitely recommend.
25/12/20 by Becky A
I went on to the site, which clearly detailed my delivery options. I opted for Parcel Force 48. I was given the opportunity to upgrade this, but didn’t. I was notified of the collection day ( although not any approximate time) A Parcel Force courier arrived mid afternoon, coincidentally delivering a parcel as well as collecting mine. I was able to track my parcel, as was the recipient- which was very useful. The parcel, collected on Friday December 18th was delivered on Tuesday 22nd- on time, unscathed! I shall use Parcel Monkey from now on.
25/12/20 by Jenny B
Certainely not impressed this time since parcel I sent to France on 17/12/2020 has not arrived yet in time for Christmas which is obviously too late now, not even knowing if it will be eventually delivered or not,as tracking onto yr website DOES NOT provide any information whatsoever once parcel has left the U.K, very disappointed by yr service and would not recomend it !
25/12/20 by Jocelyne
Having missed the courier I contacted you to confirm when he would come back to another couriers I recieved an email from you telling me Courier had stopped delivering parcels and adviced me to cancel and re order with a different co. Having taken parcels down to hermes collection point, the courier then came to collect parcels not impressed with you to say the least and am still waiting for an apology and return of my money
25/12/20 by Pauline Hathaway
Xmas parcels from uk to Ireland republic..3 days!!!.. amazing.
5xxxxx
25/12/20 by SHANE WHITELEY
Great courier comparison site. Easy to use, reliable service.
25/12/20 by Ablinova
Very efficient,worth every penny,tracking parcel was precise from start to finish.
25/12/20 by Sharon
As always. It works. Does what it says on the tin. Pay for a parcel to be delivered, it’s delivered
25/12/20 by Customer
I posted to Portugal on December 16th aiming to receive before Christmas, regargind the estimated date was the 22nd. The pick up was fast and the tracking updates were good up until it arrived in Portugal. Up to today I havent received my parcel, either any reply regarding my order. Tried to contact the company, but with no luck, and have been checking the tracking, but there is no updates since the 20th.
25/12/20 by Karllylle Paulino
4 parcels, 3 to Yorkshire, one to Sweden. 2 arrived on time and were well tracked, Another arrived safely but was not tracked. The 4th. arrived safely but much later than expected. It was held for a long time at Copenhagen. Tracking was not very good.
25/12/20 by Mr Richard Watson
Still waiting feedback after "Your parcel is being prepared for export and will soon be leaving the UK" ;)
25/12/20 by Waqas Ashraf
Same as before: easy to book, cheap and quick. 5 stars. Parcel to Norway needed only 5 days
25/12/20 by Dorio
Fast and reliable.
25/12/20 by Customer
I used parcel monkey to send parcel to France at Christmas. Service was absolutely fantastic. Collected on the Monday by DPD and delivered on Wednesday. Thank you
25/12/20 by Marion Wilkinson
Pleased my parcel arrived on time for Christmas but tracking could have been been better not very informative or up to date.
25/12/20 by Customer
Perfect service. Parcel delivered for Xmas just on time.
25/12/20 by Customer
48 hours from Derby to the French Alps ,excellent.
25/12/20 by Paul S
Perfect service and best prices.
25/12/20 by Chris Parkinson
Brillo. Many thanks
25/12/20 by Jeremy Winter
We will back again picked up on the Monday and was at my mums the next day what was in the box was still in one
25/12/20 by Customer
Great job, clear updates. And great price. Made the 3 parcels sent a breeze over Christmas!
25/12/20 by Blake
my parcel did not arrive to the destination. (lost in transit)
25/12/20 by Customer
Efficient and reliable service
25/12/20 by Customer
Very good service, couldn’t believe the parcels got to there destination so quickly, would definitely use them again and recommend them. First class.
25/12/20 by John hopewellr
great thank you
25/12/20 by Jeff Stowers
First time using Parcel Monkey to get my gifts to family as my plans to travel had to be cancelled. Effortless from start to finish. Parcel arrived two days after pick up and in sound condition. Will definitely use again.
25/12/20 by Maura
Prompt confirmation of booking. Have used DPD before so knew what to expect. Collection was on agreed day and time. Bearing in mind covid issues at the moment the parcel left the UK the same day and was delivered on the expected day in Spain. Spanish end of DPD, Seur, could be more tech savvy in using updates to the expected delivery time schedule on the day of delivery but otherwise all good.
25/12/20 by Anonymous
Never came to pick it up! Was home all the time, even tracked him! Suddenly it says he tried and was no answer. This is a lie. Just lost £17! Please call me 07794424785
25/12/20 by Customer
excellent, excellent, excellent service. well done to you during this difficult time, every single parcel arrived on time for christmas
25/12/20 by Alex
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