We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
I paid £17.26 to deliver a flat cardboard envelope to Portugal, on DPDs 5-7 day delivery. It was collected two days after the stated collection date, on 9th December. By 22nd December it has still not arrived, and the DPD tracking has three entries from three different dates saying "We were unable to deliver your parcel". Parcel Monkey said they would contact DPD and let me know what was happening. They have not. There is no telephone number on the Parcel Monkey site, and the online chat has disappeared. I would not use this site again.
23/12/20 by Laura Woodruff
Addressee not advised of the location of his parcel when it reached Sweden, & could not track online because the tracking number changes between countries.
However, a call to a very helpful customer service advisor at Parcel Force UK provided the new tracking number & the parcel was located. I would advise setting up tracking for any parcels to Sweden
23/12/20 by Jan Denton
Ive used Parcel Monkey a number of times now and never had any issues. Easy to use and good prices. I now use them every time I have a package to send
23/12/20 by Richard
Excellent service as usual
23/12/20 by Customer
Parcel was badly handled and arrived unusable - wont be using again
23/12/20 by Customer
Drop parcel off mid afternoon in Newcastle and parcel was delivered by DPD the next day mid morning in Bristol, cost was £10 for a 6 kg box with insurance, very pleased.
23/12/20 by Susan
Great service, everything done on time and schedule.
23/12/20 by Customer
Pricing is great, but it took Royal Mail 6 working days to deliver a 2-3 day service. Wouldnt use it if the timing is crucial
23/12/20 by Customer
Parcel picked up from home and delivered to Germany intact, was a couple of days late arriving but given the current situation was happy with the overall service.
23/12/20 by Isabell McGill
No hassle with either collection or delivery
23/12/20 by Customer
No hassle and arrived safely
23/12/20 by Customer
A very good service but let down by lack of collection time. Collection will be between 9:00 and 5:00 tomorrow is not good enough.
23/12/20 by Stuart Richards
Excellent service
23/12/20 by Jackie Payne
I think it would be better to wait until an item has been delivered before asking a customer to review
23/12/20 by Steve Cosgrave
Easy to order, parcel arrived abroad actually a day earlier than quoted!
23/12/20 by Dazza T
Booked to pick up on Thursday for next day delivery, didn’t show until Friday afternoon and then didn’t deliver until Monday
23/12/20 by Customer
I have used Parcel Monkey regularly to send items to my daughter in Hong Kong. Unfortunately they have just let me down big time by using a Courier in Hong Kong that did not attempt to deliver a parcel but returned it to the Depot, meaning that my grandchildren have no presents this Christmas as they were all in the parcel. I was not contacted at any point until after the parcel had been returned, nor was my daughter. They had her phone number and sent her emails saying the parcel would be arriving today. However, as I said, the parcel was returned instead to the UK. Unfortunately Parcel Monkey have no phone number that you can ring them on to discuss urgent matters, one has to rely on online chat which is no use in urgent matters like this.
23/12/20 by Olivia Gould
Exactly as described, easy order, quick pick up and delivered in two days with no damge, happy with all of that.
23/12/20 by Frank
Didn’t pick up parcel when they said they would so next day delivery failed. No response from them when I emailed to see what was going on.
23/12/20 by Philippa Donald
Brilliant service - great value for money and arrived in great condition and in good time.
23/12/20 by Jennifer
simple and saves money. good communication when i needed to check
23/12/20 by Customer
Great service Will definitely use service again.
23/12/20 by Mrs y calvert
Efficient and effortless!!!
23/12/20 by M Sibanda
Always good swift service - even at these very difficult times - Thank You!
23/12/20 by jaqueline
Quick and easy as usual. Excellent service I can recommend offering clear comparisons and prices.
23/12/20 by Sabine
The parcel was collected at my house by a helpful courier on Friday lunchtime. It was delivered to my son and family in the Netherlands on Monday morning at 9am (GMT). Excellent service ! ????????????????????????
23/12/20 by L N
I often use Parcel Monkey. Easy to do and plenty of options. Delivery as stated. So altogether just what I need.
23/12/20 by Susan Bingham
Fast efficient service
23/12/20 by Kate
Great reliable service and very reasonable price.
23/12/20 by Carol
This is a great service, quick easy and you can track your parcel from start to finish ,will definitely be using it again.
23/12/20 by Ang Kinkead
Simply just amazing, great job.
23/12/20 by Guru Krupa
Perfect! My parcel arrived on time.
23/12/20 by Customer
Ive used PM three times over the last 2 weeks and I absolutely love them. So efficient, reasonable priced and completely reliable. I wont use another service again. I am super impressed!
23/12/20 by Customer
Excellent reliable service, collected parcels as planned and delivered on time which was very quick. Good value for money too.
23/12/20 by HK
My parcel was collected and delivered spot on time.
A most excellent service, as it was last year, during a very busy time of the year
23/12/20 by Stephen Luke
Spot on cheap and fast. Easy to use.
23/12/20 by Customer
Really easy to use service. Given an hour time slot for my items to be collected from my house and items were delivered to family in Italy on the day and time they were meant to be.
23/12/20 by RHCH49
Excellent website, my item was delivered abroad bag on time. Would return to use again. Five Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
23/12/20 by Henh Tang
After using Hermes and had complaints how they treated goods i thought its about time i changed.
This was the first time i had used this service Parcel Monkey UK and was very please to be notified when my collection would be, the tracking, and where it was going to be taken to the door. Would defiantly use again... Thank you so much...Merry Christmas everyone 2020... Keep safe...
23/12/20 by Jennifer
I had read about ParcelMonkey on moneysavingexpert and tried it out to deliver a box to Spain via DPD. I was very impressed with the price and the ease and efficiency of using the service. Considering it was the week before Christmas and Covid time’s my parcel was picked up on the Wednesday and arrived in Spain Monday morning. I’ll definitely use them again and recommend them.
23/12/20 by A Norton
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