We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Amazing, said delivery 2/3 days from uk to dk and it arrived on the third day. Very impressed and great value too
24/12/20 by Henriette
Quick delivery of christmas parcels to Sweden. Good price and good service.
24/12/20 by LMORRISON
Excellent service
24/12/20 by Carol Grey
Parcel monkey definitely the way forward for me, excellent service! Parcel collected Friday lunchtime (uk) received in Ireland Monday lunchtime. Quick, efficient and a fraction of the cost, Perfect 10/10!
24/12/20 by anon17
Fantastic service and a cheaper rates for posting especially heavier items easy and extremely efficient save yourself some cash and use this service!
24/12/20 by Mr jason Kent
3 days late, abandoned it.
24/12/20 by Customer
Competitive price, easy to use site.
24/12/20 by Mark
Superfast service but at the quite high price it was a pity I had to print the delivery labels
24/12/20 by kevin angus
Not very good sadly as one parcel was returned and the other has not arrived at the destination and not in the time I paid for ????
24/12/20 by Customer
It was great! I sent stuff from the UK to Sweden and though it arrived later than first expected, they kept me updated and everyone we met along the way were very professional. I would not hesitate to recommend parcelmonkey to someone I love, and I’d definitely use it again.
24/12/20 by Customer
Sent a Christmas Parcel from the UK to France - even with Covid blockage etc between uk & France , our parcel has been delivered in plenty of time for Christmas ???? ????????????
24/12/20 by Jenny Bedell-harper
Fantastic service. Parcel arrived on time and intact with no breakages. Uk to Spain.
24/12/20 by Customer
Efficient and fast
24/12/20 by Customer
I had no problem at all.good service and cheap.
24/12/20 by Michael Fields
Excellent service! All on time
24/12/20 by IWONA
Really impressed by this service. Shipped a parcel from the U.K. to France, it arrived in 6 days, in time for Christmas. It only cost me £15, when the Post Office were trying to charge me £40-50. They were efficient, cheap and I could track the parcel.
24/12/20 by Miss charlotte wylie
This parcel has not arrived, I will not use Parcel Monkey ever again. Its impossible to speak to anyone and the same goes for Courier. Terrible service
24/12/20 by Customer
As always an easy site to navigate, 1st class service from collection to delivery im as happy as one can be with the services.
24/12/20 by Tim Cassap
Delivered on time
24/12/20 by Eric Buggy
Still not left the country after a week
24/12/20 by Damian Friskey
Very easy to use. Good communication for collection. Would of been nice to have email saying parcel had been delivered
24/12/20 by Toni
Picked up and delivered when stated and modest cost.
24/12/20 by John
use them quite frequently and always an excellent service and great value for money x
24/12/20 by elaine maisey
The website was easy to navigate, the collection by DHL was on time and delivered the following day. Fantastic service. Highly recommended.
24/12/20 by KAY
Excellent service......can not fault it in anyway. Parcel arrived in Australia in time for Christmas
24/12/20 by Claire Boyce
I sent two men’s jackets to Pakistan, I packed the parcel weight myself on a digital bathroom scale it was showing me 2KG and measure it with the wife sewing tape. Put the information into their website and I got the price which I pay through my card. The parcel start its journey from London on the 13 December I watched it all the way through. The parcel reached Pakistan for delivery, to my surprise I received an email that the parcel weight was wrong and the charged my card for extra money with out my concerns. I wrote back to them that they are wrong at this stage to charging my card and send them an email. Still waiting for response.
24/12/20 by Naseer
Great service!
24/12/20 by Sim
Good, speedy service with frequent online tracking updates
24/12/20 by Bill P
Price was competitive. Parcel arrived intact but slower than expected. Tracking of the international parcel was incomplete once it left the UK, with limited info available (generic message that the parcel left the UK but no estimated time of arrival or partnering company in destination country).
24/12/20 by Andronikos Kafas
Great service will recommend to friends
24/12/20 by Customer
Service as described, parcel received on time. Very pleased
24/12/20 by Customer
Great service
24/12/20 by Customer
Yes its easy to use interface . If youve got a printer at home , then youre done. 10x cheaper then the post it self
24/12/20 by Andrei Botezatu
So easy to use and no issues along the way.
24/12/20 by Emily
I am finding it hard to give this any stars needed to send a parcel to Southern Russia to get there before Christmas as it was presents so I checked on line and parcel monkey had a delivery which suited me perfectly and it was a priority and would be there before Christmas or so they said and the carrier was parcelforce they collect the package from me all on time then after that everything seems to go bad, tracked parcel to uk hub that’s it no one knows where it’s is and where it’s gone it’s now Christmas Eve so no present for the friends ☹️☹️☹️ Please be careful using these people they are very unreliable and very good at saying sorry
24/12/20 by Ricky Mason
Amazing! Driver courteous and on time for pickup. Covid aware. Arrival in 4 working days from UK to France...astonishing service.
24/12/20 by anna boulton
Great service from Parcel Monkey. I had a parcel to send to Singapore. As I was previously let down by Royal Mail I wasn’t hopeful. However my parcel arrived in Singapore in 9 days from sending it from the UK. I’m very impressed. The website was clear and easy to use too. I will be using them again.
24/12/20 by James
Promised next day delivery for my covid test-to-release kit so I can be out in time for Christmas. Suffice to say the package never made it back to the lab to get the results and I am stuck. And theres no easy way to call and inquire. Tom
24/12/20 by thomas meadmore
Easy to book online and all the required paperwork nicely presented and easy to print off. Parcel arrived OK, despite the inevitable issues due to Covid and Xmas. Have used before and will use again :-)
24/12/20 by Tim O
Reasonable price comparison. We chose dpd on reputation rather than cost. Xmas parcel for daughter in Romania. 4-6 day delivery selected but 7 days on no sign of parcel being delivered and very poor tracking info from dpd. So what does Parcel Monkey do apart from comparing cost? No indication that you hold companies to account.
24/12/20 by adrian coy
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