We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,399 reviews.
First class service and value for money
23/12/20 by Customer
Top service, again. Very easy to use site, good prices. No room for improvement.
23/12/20 by dylan
2 out of 3 parcels NOT delivered!!!!! Spent £143 to get them from UK to New Zealand on the 11 December- Christmas presents included as well as baby clothes for my niece,and they didnt arrive! Still waiting a response as to what happened???? Am furious and completely let down! How can you do this over Christmas!!??
23/12/20 by Customer
Nothing at all to complain about. Very impressed!
23/12/20 by Glen
Booked and uplifted 18th and said 2 days, decided it was prob 3, 4 at most. It is now 5, not counting weekend, and parcel not delivered.... In France but not at destination. Aware of port blockage but parcel tracking shows it was in France 2 days before blockade, so obv french delivery system to blame. Xmas gifts.
23/12/20 by Helen Gauld
A couple of days longer to arrive but it’s Christmas and COVID-19 so not a bad service at all and very reasonable. ????????
23/12/20 by Alexandra Anastasiou
Parcel that I sent to my family was wrapped and packed properly and insured. State of box that reached my family home after international shipping was surprising. I know box is 21kg, but still - we all required have some standards at work. Box reached like being kicked and smashed around, resealed by someone with white tape and huge hole on the side. Some parts of shipment clearly got lost or been taken out. Shipment was insured, sadly in this case no one wants to take any responsibility. There is no item you can deliver on DPD or Parcel monkey service that would comply with requirements. Even chocolate is on prohibited item list. Anything you send its on the prohibited item list by some random coincidence. So you cant claim from insurance cant claim from insurance even you paid for parceld insurance. Thats not something normal...
23/12/20 by Rytas
I always use Parcel Monkey - great website and quick to book. You can track via the dashboard! Great as always for my 5 parcels sent this Christmas.
23/12/20 by Customer
Always great service from Parcel Monkey. Sent 4 parcels to the UK and all arrived before Christmas! Thankyou
23/12/20 by Debs
Excellent service.
23/12/20 by Joanna
Fabulous service from start to finish. Swift and reliable. Great value for money.
23/12/20 by Customer
Easy to use website, everything done quickly, this is the 1st time I’ve used this service and was very impressed. I will certainly use them again.
23/12/20 by GIBSON
Parcel Monkeys side was immacculate. The delivery company OKish only.
The order was placed on Thursday evening.
The delivery company (Parcel Force) was clearly informed immediately, and collected the parcel first thing the following morning.
Service selected was 48-hours, which Parcel Force lists as "two working days" to the chosen postcode. Delivery was after mid-day the following Thursday, which is a good four working days.
23/12/20 by George Storm
Not a good time to ask for a review when I arranged collection of a parcel a week ago, and at the time of writing this, there is no sign of it, and useless tracking info. The parcel is a mobile phone belonging to an elderly lady, that I am supposed to transfer to a new phone and send back to her. Without it she is cut off entirely. Over the Christmas period. No number to call, no useful response from emails sent.
22/12/20 by Bevil Templeton-Smith
great great great
22/12/20 by Customer
Easy purchase. Quick collection and delivery
22/12/20 by customer
Easy to use website and very good value for money, highly recommended!
22/12/20 by Frank Weber
The communication of when the parcel was being collected wasnt intimated.
Other than this, the service was excellent.
22/12/20 by Customer
While parcel monkey cant do much about the contractors that sell through their service, my "Next Day Delivery" option took 3 days to arrive. I understand things are very busy at the moment and thankfully I had factored in extra time in case of issues. The site itself is simple and easy to navigate, and in regular times Im sure the actual delivery service would run as advertised.
22/12/20 by David Curran
I was unsure of parcel middle men before now but tbh teamed up with parcelforce they seem pretty good, parceforce have always collected and somehow the price seems better! So give them a go!
22/12/20 by Customer K
Package picked up Monday afternoon, delivered to our daughter Tuesday morning. An amazing service from ParcelForce in this very busy Christmas week. A first class service.
22/12/20 by Mr Barfield
The service from DPD picking up and delivering within 24 hours was amazing and everything arrived in perfect condition, even the Christmas cake.
22/12/20 by Mrs Tracey Willis
The most efficient way to post to Europe. So reliable. Well done parcel monkey.
22/12/20 by Jane P
Excellent service, arrived on time to the USA, would use again.
22/12/20 by Stuart
Fast service & easy to use
22/12/20 by rAndy
Really simple to use and a good choice of couriers at cheap competitive prices.
22/12/20 by Glen
Both parcels delivered safely.
22/12/20 by Kay Church
Happy with delivery, all was professional and on the time .
22/12/20 by Customer
Collected on time and delivered as promised in time for Christmas in Geneva, used before and never let me down even at the busiest time of year. Just a great service.
22/12/20 by barry hodge
Brilliant. A friend recommended Parcel Monkey, and it didn’t disappoint. I would highly recommend.
22/12/20 by Tracey
Great service from the UK to France, no issues at all, would definitely use again. Parcel collected from home, tracking was spot on and items got there in one piece. Reasonable too.
22/12/20 by Miss Palmer
Easy to book. Best prices. Amazing communication. Have used you before and always great. Definately recommend to use PDP option always. So quick and reliable. England to Ireland within 48 hours!!! Amazing. Thanks couriers and parcel monkey especailly at this difficult time. Happy Christmas and a better 2021. X
22/12/20 by Jill Brooks
Arrived on time in Germany - top class service!
22/12/20 by Paul
Fantastic, quick and easy service. Highly recommended. Thank you and wishing you all a wonderful Christmas!
22/12/20 by Leah M
Easy to use website, plenty of couriers to choose from .
With either drop off or collect services
Good prices
22/12/20 by Julie Atkinson
Great service.
22/12/20 by Joe Killman
Another fantastic experience, parcel arrived in record time. Thank you
22/12/20 by Kevin Mole
I was very impressed with the speedy delivery of my parcel.
22/12/20 by Attiya Suleri
My parcel with Xmas gifts was not delivered and they are unable to give me a timely answer.
22/12/20 by Agatha Moukouli
Really informative and prompt, parcel arrived much earlier than we expected with no problems at all.
22/12/20 by Malcolm and thanks for your order
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