We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Very happy with this service its clear and precise on how your parcel is getting to its destination
24/12/20 by Miss l gray
Was a great service used dtp who were brill
24/12/20 by Nicholasennion
Amazing, quick, efficient, value for money alway arrives on time.
24/12/20 by Customer
I always get the best prices on Parcel Monkey.
24/12/20 by Pamela Henderson Hanson
It was good service.
24/12/20 by Customer
I needed to send a 3 kg parcel to Germany for Christmas. As the post office is quite expensive for parcels over 1 kg I tried Parcel Monkey: I went on their website, put in parcel weight and dimensions and they provided me with some options. I chose to send it with Parcel Force which cost just under £11; booked it and paid and Parcel Monkey send me all the labels. I dropped the parcel off on a Friday afternoon and it reached its destination on Tuesday morning - absolutely fab!! This was my first time with Parcel Monkey and I have been really impressed - will use again for sure.
24/12/20 by Petra Horobin
I wouldnt even rate parcel monkey 1 star! I am appalled at the experience i have received in trying to make a claim for my damaged parcel. The item was delivered but i am not able to claim for its damage, despite depending more on insurance, as I wasnt informed within the time frame. I spent £450 and i cannot claim a penny. Parcel monkey will not resend a claim form! I am utterly gobsmacked. How can this be allowed?? I now have no option but to take this further. Do not use this service!!
24/12/20 by Jo W
A good all round service from ordering to delivery and at a good price.
24/12/20 by JM Russell
Very poor service. Instead of arriving at it’s destination in Europe, the parcel was delivered back to me. After 48 hours waiting to hear what to do, I was advised to try an alternative service. Appalling customer service
24/12/20 by Jennifer C
A very simple and cost-effective way to send a parcel and it was the first time I have used Parcel Monkey.
Hopefully your service will not be affected by Brexit, as I live in France and I hope to use your services far more frequently in the future!
24/12/20 by Shilpa
The delivered was picked up on time and delivered in very good conditions.
24/12/20 by Customer
Worked well cheaper than going to post office and easy to do
24/12/20 by Rick
great team supplied by IQremovals
24/12/20 by Graham Thornton
At this time of year (Xmas) and they still managed to get my parcel delivered on time
Thanks
24/12/20 by Customer
Excellent service
24/12/20 by Customer
Ive used Parcel Monkey many times in the past and was always happy with your service. Sadly this time the parcel hasnt arrived, I dont know where it is and looks like my family wont receive their Christmas presents.
24/12/20 by Customer
Excellent service. Does exactly what it says it will do, which is refreshing these days.
24/12/20 by Customer
Excellent service and delivery. Very competitive pricing and easy to use.
24/12/20 by Ian
The Service is just completely horrible. In just last 30 days have had so many complaints, late parcels, damaged parcel and nothing has been done so far. I have had to send a replacement to the customer which has already reached them but from parcel monkey every few days later they will just ask for some more information. Absolutely ridiculous. They have just charged me £36 extra out of my card for a handbag thats been delivered saying that the actual weight of the package was 8.90 Kgs. Just Imagine have you ever heard of a ladies handbag weighing 8.90Kgs. Complete rip off. Anyone knows any better companies to work with because these guys are not very professional, dont have a clue of what customer service is.
24/12/20 by Usman Khan
quick and efficient service
24/12/20 by Kassy
This last parcel l sent was the best using parcel monkey they picked it up Tuesday and it still got to Hungary for Friday cant fault them the updates were good BUT the previous package the updates were not being updated and its awful trying to contact them which they could vastly improve having said that its excellent value and if they contact the person whom the parcel is going to by phone or text then that would be ideal and more care with the handling
24/12/20 by Rosa
as requested
24/12/20 by Customer
Excellent service - easy to use - Super quick delivery. Would highly recommend this service.
24/12/20 by Nicola
Very fast delivery
24/12/20 by Julita
I always use this excellent service and recommend to my friends
24/12/20 by Shirley Louise Hodgkinson
Parcel Monkey UK are always so kind to help me send some joy to my loved ones. Thank you very much dear team, for your help, support and excellent service! I will continue work with you!
24/12/20 by Daniela Gocheva
Parcel Monkey got me straight to the service I required and to the best price. Label printing was simple and added to the sense of a very professional operation. I will certainly use this facility again.
24/12/20 by Paul H
Shockingly bad experience. I payed for Courier next day and what I got was Courier 3 day shipping which I could have purchased for nearly half the price. I contacted parcel monkey who said the parcel has to be 14 days late to get a refund. I don’t understand why they sell Courier next day and in return you get Courier 3day shipping . Stay away if you want parcels to arrive on time
24/12/20 by Jack kerley
Efficient service with very helpful staff.
24/12/20 by Ebru
My parcel is lost. The chat doesnt want to help me. ParcelMonkey is not a company taking care to her customers. Never again.
24/12/20 by LUCQUIAUD
You did exactly what was required
The system gave prompt collection and delivery . Tracking gave evidence of this Thank you
24/12/20 by Customerwright
Really good ????
24/12/20 by Customer
Very pleased with your service.
24/12/20 by Customer
Fantastic service. Parcel taken to the drop of and in 3 days was delivered.
24/12/20 by Julie
Delivered on time even over Christmas period.
24/12/20 by Customer
Quick collection and delivery
24/12/20 by Customer
DONT TRUST YOUR PARCEL WITH THEM. IT WILL GET LOST AND APART FROM BEING TERRIBLY SORRY FOR THE INCONVENIENCE NOTHING ELSE WILL HAPPEN..YOU WILL LOOSE YOUR PARCEL!! Absolute worse experience ever. My parcel has been delayed over 10 days. The recipient has since left the location so after having pointed that out numerous times on forehand and having received every apology and excuse thinkable..NOTHING happened. Couldnt be asked to even inform the carrier. They have just dumped my parcel at a hotel and let someone random sign for it, which is not legal, they need to produce a signature from the recipient. Disingenuous, deceiving, incompetent and uninterested in anything else apart from collecting fees. NEVER AGAIN!
24/12/20 by Divas Fitwear
Always reliable, and good range of service/prices.
24/12/20 by Customer
Cannot fault the service provided, from pick-up to delivery. Was kept informed throughout. Excellent. Nice to know our Grand Kids now have their Xmas presents as the Tier restrictions meant we could not deliver them ourselves
24/12/20 by Customer
Excellent service. Highly recommended.
24/12/20 by AM
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