We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Lots of options.
Great prices.
Good service.
Recommended.
Used many times.
10/12/20 by Ian Atherton
Great service, on time and delivery as planned..
10/12/20 by Sharon Suggett
Great service.....user friendly website!
10/12/20 by Doctorbob uk
Found an excellent rate for despatching my parcels via DHL, collected from me and delivered the following day to my customer. The Parcel Monkey website is very user friendly. A brilliant find.
10/12/20 by Julie Arnold
Delivered within 24 hours brilliant service.
10/12/20 by Lynn
Youve sent this review form too early! The parcel was dropped at a Post Office over a week ago, but still hasnt departed the UK! Hope it makes it to Australia soon
10/12/20 by Customer
Great Price and Sevice as always.
10/12/20 by Sue MCCART
Excellent service. Parcel arrived in the 3 days. Very pleased. Thank you
10/12/20 by L Hall
Well what can I say everything regarding the transaction was quite easy the delivery time was excellent thanks a lot
10/12/20 by Malcolm Gifford
You sent my package with DPD which hands it over to SEUR which is an absolute nightmare to deal with, just look at their trustpilot reviews, or what people have to say about them on twitter. You should not be dealing with that company, they are the worst and trying to receive a package with them is like pulling teeth out.
10/12/20 by Alex
I booked a large 20kg box to be shipped from Denmark to UK and dropped it off 30th October. It had not arrived a week later and the tracking had not been updated and I have been messaging Parcel Monkey back and forth for over a month, thinking they had lodged a claim to look for it. I called Postnord and contacted DPD myself numerous times and was told I could not lodge to search for it and Parcel Monkey would have to, frustrated with the communication, and they could not see any lost parcel investigation lodged. Postnord advised me the label I was provided was a RETURN LABEL and not a shipping label and were confused. Over a month later, the lady Eshna I have been speaking to told me there was no investigation with DPD as I did not get a receipt when I dropped it off and has not been helpful at all to resolve, instead blaming me. When the guy at the Supermarket did not give me one as they were busy and I called them to make sure it had been picked up the following week when it didnt arrive, and could provide the time in case they wanted to check with cameras?? I called Postnord again and they told me they need to search for it as it seems to be lost on their end, before DPD and I have tried to relay it with their email addresses I was supplied! Over 6 weeks later and still no parcel, I am left very frustrated, wasted a lot of my own time and PM seems to be blaming me and ignoring this. Not worth saving on postage when the parcel gets lost, you are blamed, provided an incorrect label and waste a lot of time with zero results! Have used PM several times with no issues and friends who ship too and expected better! Left unsure what to do
10/12/20 by Jo H
On time and delivered early
10/12/20 by Customer
Great service,good price.
10/12/20 by M. Forshaw
All relatively easy, and the Post Office accepted my parcel and passed it on to you - no problems. Thanks you. Great service!
10/12/20 by Janie Agnew
Great was a beet busy and the parcel arrived 3 day later but considering covid19 and Christmas period I think it has been an great delivery with good
10/12/20 by Customer
Great fast service and having my parcel collected is a bonus too. Would definitely use again and would recommend
10/12/20 by Angela Banks
Setting up the parcel sending was very straight forward, however, trying to find somewhere that would accept the parcel as it was through parcel monkey, proved more difficult. Some places listed would not take it. Maybe the system needs updating?
10/12/20 by K.Healey
Easy process to send 12 large boxes to france. 2 arrived 2 days later and the other 10 the day after!
So great service, and whats more a saving from going direct to courier what more can you ask for!
10/12/20 by Nic kelly
Definitely use this company again. We had a very large box with a golf trolley, originally intended to take it to Italy in the car but due to Covid 19 could not drive over there. We packed up the box and put some extra items in, had it ready for collection for the day allocated, the man arrived, picked it up and it was in Italy within 5 days. It was an excellent service and we will use them again, there was always someone in the office who answered the phone, when we had a question on how to pack up the box.
Rates were very good for such an excellent service.
10/12/20 by Roisin Dockrell
No confirmation of delivery received, tracking didnt recognise the consignment reference. Had to contact client direct to check if parcel received!
10/12/20 by SHS
Turned up a day late to collect a very well packaged and secure box with the words FRAGILE written in large letters on each side. Somehow they have smashed my parcel and disposed of it. God knows how they have even managed to do this, all i got was sorry for the inconvenience. The most awful service ever from a firm who clearly dont care about their clients or the hassle they are causing them. Will NEVER use this useless firm again. Now i have no delivery and an irate client - WELL DONE Parcel Monkey !
10/12/20 by Lesley Page
Have used this company before & have been delighted with their service
10/12/20 by Brenda Lambert
DVD picked up parcel Friday lunchtime and it was delivered to my daughter in Wallonia (from England) on the Tuesday. Couldn’t be happier.
10/12/20 by customer
Prompt quote , next day collection on time too. Parcel reached destination very quickly.
10/12/20 by Anne
Package arrived safely and when expected.
10/12/20 by Customer
Very simple to use, with good choices & very efficient, with the selection of Parcel Force from the site everything was done exactly as quoted.
All correspondence was great & had no stress.
10/12/20 by Mr Thomas
Sent a parcel to Germany which arrived in two days. Excellent service, at unbeatable value.
10/12/20 by Customer
Always excellent service, very reasonable prices. Super quick delivery. 5*
10/12/20 by Ziza
Picked up parcel at time given us, and delivered to my son safely. That’s what we wanted.
10/12/20 by Kenneth Scott
We have family in Dubai and Germany, we use Parcel Monkey all the time as they do exactly what they say. Reliable, easy and very competitive on prices. Thank you - you make our Christmas easier! Susie
10/12/20 by Sue King
A good collection,pleasant driver,paperwork messy,for casual user...Tracking not very up to date (poss due to christmas).real probs started when arrived for overseas collection/transit,tracking very poor,very little information on track pages,still not sure if arrived at destination yet......
10/12/20 by Reg Youd
Arrived safely and I was informed throughout the journey.
10/12/20 by Customer v.ellwood
Does what it says on the tin! Plus a really easy to use app. Will use again
10/12/20 by Caroline
The service was excellent, easy to use, and delivered on time. Highly recommend Parcel Monkey.
Paul Maidenhead.
10/12/20 by Paul Digby
Very easy to arrange deliver
10/12/20 by Margaret Doherty
Great service and quickly delivered to italy form uk. Very happy with service provided keep up the good work defo be using again. Thank you
10/12/20 by Customer
When arranging and paying for my parcel to be delivered to Spain I was not made aware that the company would not deliver to a post office. (My parents collect their mail etc from their local post office). Once it was established there was a problem with the address I had given there followed several days of communication between my father and the holding company in Spain as a mutual convenient pick up point was arranged. I used the live chat to try to resolve this problem, and found that service to be friendly and efficient. At the beginning of my parcels journey, pick up was swift, tracking was easy, and arrival in Spain quicker than I had anticipated. Good value for money. Just disappointed that the parcel was held up by over a week getting to my parents.
10/12/20 by Customer
Ive used Parcel Monkey for years and always had a great service. Items have always arrived safely. I recommend to everyone.
10/12/20 by Salli Maddalo
First time I had used service but was impressed that a parcel picked up in the UK took 5 days to reach its destination in Austria in December as well. Just sent another parcel with them yesterday.
10/12/20 by Customer
I havent received my package after 10 days of your collection .I have used parcel monkey many times before and not had any problems. This package should have gone to Greece with my other things which left 3 days ago via a European courier. Now if I ever receive the package I dont know how to get it to Corfu Greece by itself. I am very disappointed this time.
10/12/20 by David Gerrard
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