We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,407 reviews.
I have used Parcel Monkey before and it is easy to use. However with Covid the delivery is very slow. Sending to Australia and posted it on the 25th of November. Tracking it tells us it is still in the UK (8th of December). Not Parcel Monkeys fault but still. Hope it will arrive before Christmas
08/12/20 by Customer
Good service
08/12/20 by Customer
5 stars says it all.
08/12/20 by john
I was a little nervous at sending a parcel to the Middle East with Parcel Monkey, as I hadnt used them before. The courier collected on time and the parcel arrived within a week. Really impressed and would definitely use them again.
08/12/20 by Mrs F
Recommended by a friend so first time of use to post Christmas presents as unable to visit due to Covid. Found the process all very easy to us. Parcels picked up on the day I had indicated and delivered the very next day. So very pleased.
08/12/20 by Ms Clemens
This is not the first time this has happened. I went to search for a quote for a 3kg parcel to Singapore and clicked on ParcelMonkey. Their quote was £36.81. However, having been caught out before, I then went to their website and guess what? The quote was now £110.69.
08/12/20 by Roderick Campbell
Good service. Ease of online registering, printing of address/barcode/customs declaration, etc. and simple drop-off at local post office branch. Will not hesitate to use this service in the future.
08/12/20 by Satisfied Customer
We sent an item with them back in August. The item never arrived. Despite calling them, writing to them and repeatedly emailing them we have had no response other than to offer to refund the cost of the shipment, despite the item being insured. This is astoundingly poor service and leads me to wonder if they have actually stolen the item in question. DO not use this company. And if anyone is reading this then i implore you to address our concerns as I intend to continue to ensure i get my money back for the item you lost.
08/12/20 by Sophie Hodder
Our Response: Hello Sophie,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised of the situation. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
Great service easy to use and gives options and price points i cannot find on the direct couriers own sites.
08/12/20 by Paul King
I would never trust this company. A company lies and steals your items
08/12/20 by Moe
Super seamless service, even for some very heavy stuff, as usual collected and delivered without fuss and a very easy website to boot. Well done parcel monkey.
08/12/20 by Mr Exelby
DHL gave me their pick up date but it took four days later before that happened. I therefore had to stay st home waiting for notification of their approximate arrival time and three days were completely wasted . The plus side was their communication in France which was spot on for my daughter to plan her day. So they redeemed themselves with regard to delivery
08/12/20 by patricia
Great service, have sent a few parcels recently, to NW And Hong Kong
all arrived fine.
08/12/20 by JPH
Never used a parcel post before. Tried Parcel Monkey to source Parcel Force.
Quotation was instantaneous and I booked the service, printed the tracking label and sent the parcel. Delivery was made within 48hrs. and signature was obtained. The tracking site was excellent and showed all information and name and signature of recipient. Will definitely use Parcel Monkey the next time that I need to send a parcel.
08/12/20 by Brian Edwards
We always use Parcel Monkey, good prices, reliable and fast. Great!
08/12/20 by John
On time picking up, and delivered on time. Good price.
08/12/20 by P. OSBORNE
Brilliant service and cut my parcel bill to Switzerland from £55 to just over £20
08/12/20 by Chris Hurt
Great service
08/12/20 by Customer
Easy to book, website very clear. Easy drop off but... ( and I guess it is not Parcel Monkeys direct fault)... it still hasnt arrived. The service said 3-5 days to Sweden and it was picked up last Tuesday (handed in Monday at 4pm) and has spent 3 days in GERMANY and only arrived in Sweden yesterday ( when the trustpilot request for Parcel Monkey arrived!). It still has to make it from the central hub to the correct town and then be delivered. Appreciate volume of parcels - but 3 days in GERMANY!
08/12/20 by CAroline Dyer
Good collection experience. But, the quote received was half the eventual cost and the delivery time was double that quoted. Carrier good, Parcel Monkey not so.
08/12/20 by Wary Customer
Parcel Monkey make efforts to arrange parcel delivery. They are let down by the services they contract with especially for international deliveries.
The staff obviously have pre-set responses to queries, which is annoying when you already know that something is not right and have checked the tracking. Once they realise that you really need something done they will do it to the best of their ability.
Parcel still not arrived though!!
08/12/20 by Customer Kim Parker
I had 2 parcels to be collected both on different days now there are after sending each box to the wrong person. Very unhappy there was Christmas presents
08/12/20 by Noreen Hickey
Now you are trying to pick up a parcel was supposed to be picked up last week and then you said Friday. Because you were totally unreliable that was cancelled but low and behold Courier have said they are coming to collect it !!!!!!!!!!!!!!!!!!!!! Thankfully the parcel was efficiently delivered by other means that do not involve parcel monkey.You couldt run a 1 ticket raffle!!!! I want my refund by the way. I hope your site is monitored by Trading Standards
08/12/20 by TM
My parcel was delivered quickly and well and at the time specified. Very pleased with the service.
08/12/20 by Elaine Clark
Couldnt be better, and sensible price too. Well done!
08/12/20 by Colin Fennessy
Highly recommend
08/12/20 by Sorina Soimu
Delivered quickly and efficiently especially considering the time of year and Covid
08/12/20 by Customer
The following is an update on my 25 Nov review "Nightmare service" Almost a month after my parcel was collected (10 Nov) I have still not received it. Despite having paid them extra to send it by air. Tracking is not being updated, no delivery date is available and the Courier local customer services in Portugal has suddenly gone from being available 8 :30 to 6:30 pm all business days, to only Weds or Thurs. This service is worse than useless, as is their insurance because as soon as you purchase it they say its invalid. Scam merchants. Avoid these people at all costs.
08/12/20 by Mr Wright
Booked package online the previous evening. Parcel collected the next morning. Excellent service. Would recommend to anyone.
08/12/20 by Customer
absolutely brilliant service
Everything was so smooth delivered in exactly a week UK to NZ. Will defo use again.
08/12/20 by Susan Levingbird
everything okay thanks
08/12/20 by Derrington
excellent service couldnt be more simple... parcel was received in Canada within 14 days .
08/12/20 by sharon
Really helpful and quick for choosing the best courier every time. Always my first port of call when sending a parcel.
08/12/20 by customer
Easy to use, clear throughout and through to printing out labels. Would use every time.
08/12/20 by Jenny
Perfect easy service. Would definitely ùse again.
08/12/20 by Customer
I have been using Parcel monkey for years. The assigned courier did not show up to another courier when I waited in all day. Parcel monkey failed to offer an apology or explanation and told me I had to wait another 2 days before it is collected. Just lost a loyal customer. Shocking
08/12/20 by Paul “Bazzo” Newton-Ellis
Just what is required, and useful tracking.
08/12/20 by FJC
Excellent service
08/12/20 by Anita Jequier
Really fast delivery, great service and I was able to track the parcel the whole way. Will definitely use again!
08/12/20 by Customer
I didn’t really get a great tracking to see if it actually got to the NZ location. Instead it just told me it got to a depo here in the UK. It was an amazing price to send my parcel, but I would have loved to have greater tracking to have more peace of mind that I know where it was.
08/12/20 by Nicole Bremer
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