We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
The procedure for shipping to Spain a 2 1/2 kilo package (falls into 3Kg choice) was straightforward with option to increase insurance offered as an add-on to the price to suit the customers requirements with the chosen shipper - in the case DPD. The price was quite reasonable and the package arrived in good time. Always remember to pack your items well, box and tape them up properly to protect them in transit.
08/12/20 by Peter T.
Good service. Easy website to use. Dropped off at local post office. Slightly cheaper than using Royal Mail, but not a lot. Used to be a lot cheaper!!
08/12/20 by Simone McNaught
this is the Best service ever. I love it!
08/12/20 by Customer Aniko
Good price. Reliable service. Good choices.
08/12/20 by Diana
Although the delivery of the parcel from the UK to Germany took a little longer than anticipated, it was still delivered within 5 working days.
The service was excellent value for money compared with using the postal service or a name courier like DHL, and I had full control over packing my parcel securely so the contents were safe in transit.
Well done Parcel Monkey !
08/12/20 by Robert John Tacon
Simple successful transaction.
08/12/20 by Roger Evans
The wrong collection details were sent through to Royal Mail....... next time I will just search Royal Mail.
08/12/20 by Mike
24 hour delivery.... it came 4 and a half days later
08/12/20 by Customer
Avoided the trek to the post office and the Covid queues there. Collected on time and delivered in Germany a day early for grand daughters birthday. Excellent service
08/12/20 by IRENE ROEBUCK
Very good, quick and economic
08/12/20 by micaela
Amazing Servise always fast and efficient
08/12/20 by Ire
Always found service very good
08/12/20 by Peter
Excellent service easy to use definatley recommend them.
08/12/20 by Young
Very easy to use this service and DHL collected the parcel at the specified time.
08/12/20 by Redsnow
I’ve used Parcel Monkey several times now and once again been given a very easy experience of sending a parcel. Great comparisons for me to chose from with a very easy web page.
08/12/20 by John Henri
Fantastic service
08/12/20 by Deb
Delivery on time and all the information
08/12/20 by Muhammad Ali
The website was easy to navigate and complete. My parcel was safely delivered. Thank you.
08/12/20 by Customer
I have used Parcel Monkey before and it is easy to use. However with Covid the delivery is very slow. Sending to Australia and posted it on the 25th of November. Tracking it tells us it is still in the UK (8th of December). Not Parcel Monkeys fault but still. Hope it will arrive before Christmas
08/12/20 by Customer
Good service
08/12/20 by Customer
5 stars says it all.
08/12/20 by john
I was a little nervous at sending a parcel to the Middle East with Parcel Monkey, as I hadnt used them before. The courier collected on time and the parcel arrived within a week. Really impressed and would definitely use them again.
08/12/20 by Mrs F
Recommended by a friend so first time of use to post Christmas presents as unable to visit due to Covid. Found the process all very easy to us. Parcels picked up on the day I had indicated and delivered the very next day. So very pleased.
08/12/20 by Ms Clemens
This is not the first time this has happened. I went to search for a quote for a 3kg parcel to Singapore and clicked on ParcelMonkey. Their quote was £36.81. However, having been caught out before, I then went to their website and guess what? The quote was now £110.69.
08/12/20 by Roderick Campbell
Good service. Ease of online registering, printing of address/barcode/customs declaration, etc. and simple drop-off at local post office branch. Will not hesitate to use this service in the future.
08/12/20 by Satisfied Customer
We sent an item with them back in August. The item never arrived. Despite calling them, writing to them and repeatedly emailing them we have had no response other than to offer to refund the cost of the shipment, despite the item being insured. This is astoundingly poor service and leads me to wonder if they have actually stolen the item in question. DO not use this company. And if anyone is reading this then i implore you to address our concerns as I intend to continue to ensure i get my money back for the item you lost.
08/12/20 by Sophie Hodder
Our Response: Hello Sophie,
Thank you for your review and apologies for all inconvenience caused. According to the emails exchanged on the Support Tool of Parcel Monkey, please note that your request has been processed and you have been advised of the situation. You are kindly requested to be in touch with the Support team via your Parcel Monkey account.
Kind regards,
Parcel Monkey Team
Great service easy to use and gives options and price points i cannot find on the direct couriers own sites.
08/12/20 by Paul King
I would never trust this company. A company lies and steals your items
08/12/20 by Moe
Super seamless service, even for some very heavy stuff, as usual collected and delivered without fuss and a very easy website to boot. Well done parcel monkey.
08/12/20 by Mr Exelby
DHL gave me their pick up date but it took four days later before that happened. I therefore had to stay st home waiting for notification of their approximate arrival time and three days were completely wasted . The plus side was their communication in France which was spot on for my daughter to plan her day. So they redeemed themselves with regard to delivery
08/12/20 by patricia
Great service, have sent a few parcels recently, to NW And Hong Kong
all arrived fine.
08/12/20 by JPH
Never used a parcel post before. Tried Parcel Monkey to source Parcel Force.
Quotation was instantaneous and I booked the service, printed the tracking label and sent the parcel. Delivery was made within 48hrs. and signature was obtained. The tracking site was excellent and showed all information and name and signature of recipient. Will definitely use Parcel Monkey the next time that I need to send a parcel.
08/12/20 by Brian Edwards
We always use Parcel Monkey, good prices, reliable and fast. Great!
08/12/20 by John
On time picking up, and delivered on time. Good price.
08/12/20 by P. OSBORNE
Brilliant service and cut my parcel bill to Switzerland from £55 to just over £20
08/12/20 by Chris Hurt
Great service
08/12/20 by Customer
Easy to book, website very clear. Easy drop off but... ( and I guess it is not Parcel Monkeys direct fault)... it still hasnt arrived. The service said 3-5 days to Sweden and it was picked up last Tuesday (handed in Monday at 4pm) and has spent 3 days in GERMANY and only arrived in Sweden yesterday ( when the trustpilot request for Parcel Monkey arrived!). It still has to make it from the central hub to the correct town and then be delivered. Appreciate volume of parcels - but 3 days in GERMANY!
08/12/20 by CAroline Dyer
Good collection experience. But, the quote received was half the eventual cost and the delivery time was double that quoted. Carrier good, Parcel Monkey not so.
08/12/20 by Wary Customer
Parcel Monkey make efforts to arrange parcel delivery. They are let down by the services they contract with especially for international deliveries.
The staff obviously have pre-set responses to queries, which is annoying when you already know that something is not right and have checked the tracking. Once they realise that you really need something done they will do it to the best of their ability.
Parcel still not arrived though!!
08/12/20 by Customer Kim Parker
I had 2 parcels to be collected both on different days now there are after sending each box to the wrong person. Very unhappy there was Christmas presents
08/12/20 by Noreen Hickey
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