We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,408 reviews.
I have used PM on several occasions, they do what they say, no nonsense efficiency at it’s best, and economical too. Can anyone do better? Unlikely.
06/12/20 by Michael G.Biagi.
Consistently efficient. Fast, reliable, on time. Good customer service.
06/12/20 by Toni
Smooth and simple transaction. No issues. Pleased with the price given the size and weight of the item.
06/12/20 by L Osbourne
I paid and downloaded the labels via the internet, and this was straightforward. Then I dropped off my parcel at the Post Office - again, all went smoothly. I dropped off the parcel on a Monday, and received a call from my friend in Spain on Thursday to say that the parcel had safely reached him. Excellent service - many thanks to the Parcel Monkey.
06/12/20 by Sarah Barrett
Straightforward instructions and wide choice of delivery options made it easy to send my parcel to the USA.
06/12/20 by Mr Forsyth
Easy to compare and book, collected on time and delivered fast and on time. What more can you ask?
Many thanks for excellent service
06/12/20 by Tom Carr
This company performed perfectly. Definitely better than most. PM arranged for parcel to be collected by DPL on time from my home in rural England. Delivery to recipient in small village in France in 4 days. Fantastic. And cost was a third of Royal Mails estimate. Thank you Parcel Monkey
06/12/20 by JBW
Excellent service on time pickup from my home address email updates while the package on route to Portugal and confirmation of delivery and all for a good price compared to other couriers. Will definitely use again
06/12/20 by Mrs Angela Whiting
Great service from start to finish, out of my consignment of two parcels that i sent the courier delivered only one I contacted Parcel Monkey letting them know and they sorted the problem with the courier. My missing parcel was delivered the next day
I was kept informed the whole time. I am always sending things to my Grandchildren in Ireland. Parcel Monkey are now my preferred parcel service. I would and have reccomend them to others.
06/12/20 by Lee Darwin
So easy to use and brought up lots of different couriers
06/12/20 by Amanda Fisher
Couldnt be better thanks
06/12/20 by C Mcfadden
Best way to send parcels overseas for me.
06/12/20 by Shona Burnett
Easy to book and pay for delivery. Excellent pick up especially as this time we were given a window when they driver would be coming. Arrived at destination in allotted time. Would highly recommend to anyone wanting to us a parcel delivery company
06/12/20 by Elizabeth
First time I’ve used this method of shipping to Germany. I was very happy that it was easy to arrange and the courier picked up parcel punctually.
06/12/20 by Squashkin
No problems using Parcel Monkey to buy a Parcelforce delivery at a discount.
06/12/20 by Nina Katt
Great service
06/12/20 by SAMI LONE
So far I have been perfectly satisfied with your services. I will continue to use your company for sending my parcels since it is a safe and quick journey for all my parcels. Thank you for everything you do!
A.Komninou
06/12/20 by ANDRIANI KOMNINOU
First class service, despite putting the wrong post code, it still got to its destination
06/12/20 by alan baxter
Brilliant service. Parcel collected from our door in UK late on Monday afternoon, safely delivered to our relatives in Australia on Sunday!
06/12/20 by Clare B
Very reasonable curier and in time .
06/12/20 by Zamfirescu Nicoleta Georgeta
Fab service very effecient & good communication
06/12/20 by mary collins
Always do what they promise in these unprecedented times
06/12/20 by Steve Holder
Good price. Collected on time and delivered promptly.
06/12/20 by Customer
Good service
06/12/20 by Customer
Excellent service.
Fast and efficient,
Thank you,
06/12/20 by PATRICK FRANCIS MORONEY
Wonderful service! Parcel was picked up and delivered within a week! Would recommend every time!!
06/12/20 by Hannelize
Good communication, clear information and quick service.
06/12/20 by Customer
Brilliant service. I loved seeing my cheapest option. It was as so simple to use. I will definitely bring using Parcelmonkey all the time from now on
06/12/20 by Customer
Collection from my door as planned and prompt delivery. Straight forward process.
06/12/20 by Stephen Skeet
Tracking of the parcel was very poor and it stopped for several days part way through the journey, which was very concerning. 3 of my messages to Parcel Monkey Parcel regarding this went unanswered. Took 10 days against a quoted 4 to 5 days to be delivered.
06/12/20 by John S
Top service,
06/12/20 by SIRAJ MEMBER
Always reliable, quick & easy to use. Good prices.
06/12/20 by Laura Huston
Great services Thanks
06/12/20 by Adil Vedatov
Excessive retro charge of 4 times the original cost of posting unbelievable!!
06/12/20 by Nick K
Excellent, fast no hassle service at the right price. Best site I’ve used so far and I’ve tried a few!
06/12/20 by Ms Lewis
Excellent service
I have used this now 3 times
It’s brilliant
06/12/20 by Debbie Allen
Booked a parcel delivery which showed dpd as cheapest. Contacted them to confirm the price and asked if it includes ALL costs, i was assured that it does!! Paid, when arrived at the destination which is 3000 miles away the delivery driver presented a bill to the recipient which showed customs and shipping charges. I contacted parcel monkey and asked for clarification they said yes you need to pay these charges. This was almost the same price it cost me to ship. So i had to send money to the reciever so they could pay for the charges to recieve delivery. All in all cost me double to send whereas it would have been cheaper if i didnt send a parcel full of clothes and just sent money to the person in the first place to buy clothes from there. Besides all that, easy to use and straightforward. Its a “go compare” “money supermarket” for parcels.
06/12/20 by Husnain Saleem
Excellent service and easy to use.
06/12/20 by BRIAN MURPHY
Brilliant easy service as always, no complaints at all
06/12/20 by Mr h foy
The service is a great idea but I had a problem printing the label and will probably just use the post office next time.
06/12/20 by chris
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