We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,407 reviews.
Used parcel monkey to send a large package to the USA , was picked up on time and delivered quickly the entire process was really good
09/12/20 by Mark Tazzioli
Good value service.
09/12/20 by N Randall
As always excellent service to The Netherlands using DPD
09/12/20 by Diane
Very accurate ????????
09/12/20 by Customer
Fantastic prices! I sent a bike internationally for under £20!! Easy to use website and helpful information.
09/12/20 by Ellen
Works well for sending parcels to Canada.
Cheaper than just taking it down to a Post Office and sending via Parcel Force.
Much quicker delivery too.
09/12/20 by HuwD
Easy to use website, great communication!
Parcel collected on date stated, and arrived in Spain exactly a week after collection, which included 2 red days in Spain!
Will use again, thank you!
09/12/20 by Claire Mcguinness
Just perfect service, very quick delivery. It only took 4 days to go from London to France.
09/12/20 by Customer
Efficient and friendly service
09/12/20 by Les Charlton
The courier came a date late to pick up the parcel, but at least he contacted us at midday so only half a day wasted. Two parcels were delivered separately on different days, the second one on the 4th working day, so within the contract period.
09/12/20 by Mrs E Donner
I have sent two parcels in the last couple of weeks by Parcel Force booked through Parcelmonkey, excellent service both times. Parcels collected on time, first one to Germany arrived in two days, second to address in UK arrive by 10 am the following morning. Will definitely use again, and recommend to family and friends.
09/12/20 by Graham Hackett
Very happy with the service and will use again in the future
09/12/20 by Customer
Took the faff out of searching for the best courier price, and didnt even have to go to the post office. Great service!
09/12/20 by Gary Simmons
Great service. Reasonable prices and delivered on time. All very straight forward and will be using this service again.
09/12/20 by Deb
It took them 2 days longer than the scheduled two days, but otherwise all good
09/12/20 by Miriam Angelbird
Cant believe how quick my parcels arrived and in perfect condition. Best service yet
09/12/20 by Mr Gardner
AVOID!! 4 DAYS LATER I AM STILL CARTING MY PARCEL INTO THE OFFICE HOPING IT WILL BE COLLECTED, NOW STRUGGLING TO GET A REFUND. PATHETIC!
09/12/20 by Neil McKune
Parcel Monkey promises the earth such as 2 working days delivery, blah, blah, blah in Europe BUT they might as well say 12 days delivery + and just be honest with customers. This is the 2nd parcel that I have done with them and it will be my last as its long overdue. The couriers also make up absurd excuses for not delivering a parcel to the addressee on the other side like addressee gone on holiday, etc, etc. Then they have the universal excuse of Covid, however they screwed things up for me way before it came on the scene last year too. If you want to contact them by live chat they make it quite hard to find on their site.
09/12/20 by Nathan J
Parcel Monkey website was easy to navigate. However, the service chosen, Parcelforce Express24, was most unsatisfactory. It failed on several levels and the parcel eventually arrived after five days.
09/12/20 by William Meston
Brilliant service with loads of postage options and time scales. Never had a problem. If you item is too heavy or big, itll recommend a different service.
09/12/20 by Customer
All good. All process was fine.
Thanks
09/12/20 by Nuran Ryustemova
4 to 6 days for delivery !!! Still in th UK 15 days later with Parcel Force who wont give any info, say to contact you. Whats going on ?
09/12/20 by Customer
As usual, first class, no nonsense service. Thank you.
09/12/20 by Stephen Calveley
Cheap and fast enough
09/12/20 by Aileen
Excellent all round thanks
09/12/20 by Michelle
Thank you all the process from a book my parcels get and print out the label collection and delivery everything is perfect on time and tractable, thanks and keep it up.
09/12/20 by Customer
Pickup and delievery was pefect, many thanks
09/12/20 by Silvia Uhlmann Plateris
Very disappointed! Our parcel was not picked when arranged. When complaining to Parcel Monkey they said ‘There service doesn’t start doesn’t until the Parcel is picked up! Taking no responsibility. so bear in mind when using this service if you arrange for overnight delivery paying more money on a specified day and it’s not picked for another day or two it’s not their problem!!!
09/12/20 by Maria Small
Merry Xmas to you too parcel monkey! Just had an automatic charge of £52!! taken from my bank acc because my parcel was actually under weight!! Against their volumetric calculator. So an £11 shipping charge has cost me £63 . Beware an un ethical company who look to profit from any discrepancy in paperwork regardless of actual cost incurred by them. This charge also comes a day after another shipment I sent was lost! And I’m now trying to claim the value back! This company has cost me more is losses than actual profit of sending products out!! You’ve been warned !
09/12/20 by Alec Hendry
Great service and so simple to use, thanks
09/12/20 by Customer
Great service at a great price
09/12/20 by Mark Wright
Awful customer service. Posted my item and went on its doomed journey. The parcel was returned but for different reasons that didnt make any sense (them monkeys left hand werent talking to the right hand). Had to even pay a ridiculous return fee for the item!
09/12/20 by j l
Collected as promised and delivered on time: first rate service - can’t fault it.
09/12/20 by Mags
Door to Door Bristol to Madrid in 72 hours updated all the way through excellent service through DPD
09/12/20 by Customer
Quick and efficient service. My family in Australia have always received their gifts in a timely manner and the package is always in good condition on arrival.
09/12/20 by Customer
Easy to use, parcel collected in UK on time by Parcelforce and delivered exactly one week later to the USA. Will definitely use again.
09/12/20 by Mrs Sharon Russell
I always use Parcel Monkey for deliveries to UK and abroad.. Easy to use, clear choice and good prices. Fab,
09/12/20 by SHHH
Quite simply - DO NOT USE PARCEL MONKEY! Our charity paid £100 to urgently post 7 items to our charity partners and they only arranged collection for 3! After the most frustrating back and forth with their so called customer service team to say we are not getting the confirmation texts and emails we required, they still only rebooked 2, leaving us to drive the last 2 to the post office and pay all over again! PM tried to blame DPD who showed me on both occasions it wasnt on their system so PM must be at fault. Customer service then trot out copy and paste answers and accepted no responsibility and would not put me in contact with a manager. You cant ring them and you go round and round with their chat function... and they have offered no money back at all for the late pick ups or stress its caused our charity! Remains to be seen if they refund the two cancelled orders.... Only thing is at least they do respond inside their 3 hour window they promise but thats about it. Just go direct to the courier services is the moral of this story as time wasters like this cause more money and stress than you should have to face.
09/12/20 by gazlaybourne
Good service
09/12/20 by Afzal Ahmed
Excellent value and easy process, no kafuffles.
09/12/20 by The Hollies, Ipswich
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