We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,407 reviews.
This was about as bad as a parcel service can get from DX couriers. Booked a premium service for £50 and it took 4 working days for the collection to be made. I hope it get there. Driver was aggressive and didnt get off the phone for the whole of the collection, despite us being freindly and helpful. He then threw some rubbish out of the van into our yard as he left. Disgusting and terrible service from DX. Parcel Monkey replied within a few hours each time, but are obviously relying on DX. I suggest you drop DX from your services if they perform like tis.
08/12/20 by Fish Fabrications
Very bad experience. The parcel did not arrive at the assigned destination paid for.. and arrived badly damaged. Was left at the local post office for days. Had to pay extra charges at the receiving end. Will never use this service again.
08/12/20 by Janny Adhikary
Everything worked correctly, and was a good price. Will use again for Christmas presents!
08/12/20 by Jonathan McNamara-Dale
Very good value for money - large box v heavy under £15 and next day pick up
08/12/20 by Sarah Thomas
Competitive, professional, reliable and FAST
08/12/20 by Holt, Mr Chris (813597)
I have used Parcel Monkey twice now they were quick and efficient and the deliveries arrived in the same condition as they were sent.
08/12/20 by Gwen Aston
Good job - thank you - would use again
08/12/20 by James Noble
Excellent !! First time I have used and all went perfectly to plan and in the Christmas build up and mid Corona virus too !! Parcel posted on the 1st and delivered to my nephews home in Connetticut on the 7th. Thank you
08/12/20 by Trisha
Once again great service, great price. Arrived when said undamaged would recommend. Things do go wrong so dont be put off any bad reviews we dont live in a perfect world. Parcel monkey get it right more than wrong.
08/12/20 by Paul Douglass
Great service, I would definitely use them again
08/12/20 by Customer
Very good. Recommend
08/12/20 by DAINIUS DABRISKA
I have used this service many times to send packages to family and freinds in Denmark. Its a very efficient and reliable service and I would strongly recommend it.
08/12/20 by customer
I dropped my parcel off at a local collection point on Tuesday evening and it was in Spain on Saturday morning, excellent fast delivery.
08/12/20 by Customer
Second time in two weeks we have sent a parcel to France and it has arrived both times within 48 hours, fantastic door to door service.
08/12/20 by Customer
Parcel was not picked up by DPD but parcel monkey quickly resolved this for me , excellent service .
08/12/20 by Allan
Great service
08/12/20 by Customer
First time I’ve used you and was highly delighted! Simple instructions, easy drop off and tracked parcel to its destination in Southern France in very good time at a great price. Already recommended you to others!
08/12/20 by Steve Malson
Uk to USA in less Than a week. parcel arrived safely
08/12/20 by AG
Swift clear good price
08/12/20 by Peter Smith
Superb service again. Delivery was a little slower than usual but I suspect its due to Covid again and my parcel was going to France. I wouldnt hesitate to recommend Parcel Monkey to anyone.
08/12/20 by Paula
Arrived safely on time. Better value than sending through Royal Mail
08/12/20 by Jo Davis
Having used Parcel Monkey for numerous years, with no doubt or question, having always provided a top service. This time, with a pandemic, I really wasnt sure if things would work out and if my family would get their usual Christmas box. Well, Parcel Monkeys service remained unchanged, professional and very competitive and website very clear and understandable. I am so pleased to say parcel arrived in Europe on the fifth working day from collection. Highly recommended
08/12/20 by Martine Clayton
Good fast and reliable
08/12/20 by Ionut Ianovici
Faster and efficient!!!
08/12/20 by José Catarino
Fast and efficient service, great price. Highly recommended!
08/12/20 by Jolanta
excellent as always
08/12/20 by Customer
All great as always!
08/12/20 by Bartlomiej
Good service
07/12/20 by Customer
Lowest price option was with reliable carrier 5 days to Spain during run up to Christmas. Good value
07/12/20 by Dennis
It was so easy to choose which courier I wanted. I ended up choosing DHL as they come and pick up the parcel. All I had to do was weight the package I was sending, pay using PayPal, wrap it up and print the label.
Will definitely be using parcelmonkey again!
07/12/20 by Reem
First time of using Parcel Monkey & it won’t be the last ... clear simple instructions & extremely competitive prices ... & fast & safe delivery from UK to Italy
07/12/20 by Theresa Robinson
Easy to use great service.
07/12/20 by Customer
My parcel was collected at exactly the time specified and the delivery was made within the agreed time frame. Excellent service at a very reasonable price.
07/12/20 by Ted
All went well... I used Royal Mail collection service. Communication was good, but it would have been helpful to have a window of possible collection times. I had to stay in all day waiting, and collection was late afternoon.
07/12/20 by Megan Barr
Im amazed at both the efficiency and the price!! We were able to track it all the way!! Comparing the weight of the parcel we sent ( 16.5kg) and comparing the post office price for a fraction of that, I wonder if they will ever survive!!
07/12/20 by Mrs H, Lincolnshire
Great courier service - especially travelling to South Africa. Service was quick and efficient with excellent communication throughout.
Thanks Parcel Monkey!
07/12/20 by Happy buyer
Excellent, always good. Use Parcel Force drop-off sometimes several times a week for about a year now.
07/12/20 by Jeremy Fowell
I wanted to send a parcel to Italy , it was really easy to print the label and send it off... the website was good to .... I couldn’t believe after just a few days the parcel arrived, being a lot cheaper than Royal Mail
07/12/20 by Customer
I was needing a parcel sent overseas at a reasonable cost but also speedy delivery (Royal Mail quoted silly amount for 60days delivery time) and I found Parcelmonkey. I’d never heard of the site before and was abit wary (can’t be too careful these days) however once I made sure the site was legit and the prices and delivery times were decent I booked my slot for two parcels to be sent and they gave me the required info for the sending of them and thankfully all ran smoothly from start to finish. Would recommend if needing to send parcels and not wanting to be ripped off by other postage prices and delivery times!
07/12/20 by Claire mcdonald
Great and reliable service, thank you!
07/12/20 by dominoestone
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