We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Was pleased and happy, it went smoothly, and arrived within 5 days, and in good condition, so, thank you, J
10/12/20 by John Rill
Not a single issues 10 parcels from the UK to ireland
10/12/20 by Emre
Efficient easy to use service
10/12/20 by Margaret
Easy booking process, collection from your own doorstep and delivery all as promised. Would definitely use again.
10/12/20 by Andrew
Prompt service, friendly driver.
10/12/20 by Customer
Very pleased with the service, have used them 3 times over the past couple of months, everything arrived in a timely manner. Pity it’s not the same for the reverse journey!
10/12/20 by Debbie Welch
Parcel Monkey as it names imply is the worst courier company I believe in the entire world. they have not fulfil their extremely easy job to deliver my parcel from the UK to Italy. Their customers service is rather uncooperative. On the official tracking it written that my delivery address was incorrect which is false as I have asked the Sender to confirm with me that information and guess what... My address was 100% CORRECT... I wont recommend to anyone (private persons or Businesses) to use this Subcontractor courier which is probably understaffed to reduce costs an maximized the profit regardless what the customer want. Parcel Monkey is a scam and I have no wish to have ever in need to be loosing my energy with them again. Shame on your business model. Such scam should be broadcast to public. Thank you to whomever NINA, AMY or YASHIKA are for not helping me whatsoever. I think that the CEO of that company is just here to get his millions pounds monthly without leaving this world with a good legacy... VERY BAD
10/12/20 by Aland
Easy and reliable. Goods always delivered at a reasonable price. Never any hassle. Well pleased every time.
10/12/20 by Bryn gold Books
I took my parcel to the Post Office on 27th November, but it didn’t leave there until 30th November & it’s taken until 10th December to arrive at its destination in Germany, so a worrying time, but very grateful that it has at last arrived, taking in to account the volume of mail & the Coronavirus epidemic.
10/12/20 by D J H
Excellent service. Parcels delivered promptly and to a shop very close to my sons home. Unlike another carrier I used which left the parcels 13 miles away from his home. He lives in Sweden.
10/12/20 by Diana Madden
First time using Parcel Monkey and no issues at all. Using again this month
10/12/20 by JB
Easy to use, found fair priced carrier, parcel collected and delivered, always informed as to collection and delivery. Will use again.
10/12/20 by Tim W
Very straightforward and user-friendly. The couriers arrived promptly the next day, would use again.
10/12/20 by Judith
Have used twice now to send 10kg parcels from UK to Canada. Cheapest price we have found so far and also the parcels arrived very quickly!
10/12/20 by Mrs Bailey
Very quick delivery at a very reasonable price
10/12/20 by R Edwards
Good service. Quick delivery
10/12/20 by David Hockenhull
We put our box for South of France into post office 3/12/2020 so that the box would arrive for our grandsons 5th birthday on the 11th Dec. The box was ticked as at the depot and said the delivery depot but now its went back a stage and says it in delivery country?? What has happened.
10/12/20 by SANDRA CHALMERS
To date my parcel is either stuck or lost.
10/12/20 by Customer
Excellent and speedy delivery thanks
10/12/20 by John Smith
Gives options that when you click through are not available
10/12/20 by Carol Taylor
Excellent service, I was using first time with valuable parcel from UK to Poland, picked up by ParcelForce next day after booking.
Parcel to Poland came after promised 3 working days and was quicker with my son than updates in tracking history! Very reliable company, really grateful for their work, I honestly recommend to everyone! Thanks
10/12/20 by Ewelina
So good, sending parcels uk to Berlin and uk to Luxembourg.
10/12/20 by Susan Shirley
Excellent service, will definitely use again.
10/12/20 by Customer
Very good service and prices!
10/12/20 by Customer
Brilliant collection and delivery. Thank you
10/12/20 by Customer
Another instance when I have used ParcelMonkey to post items to my daughter in Spain. I cannot fault their service. A well oiled machine at a great price and fully tracked from pick up to delivery. Excellent A+++++++
10/12/20 by Raymond Armstrong
Easy to book, parcels always collected as arranged and prices VERY competitive. The last parcel, collected and delivered by Parcelforce, cost just under £12 when booked through Parcel Monkey, but just over £32 if booked direct with Parcelforce. What a saving.
10/12/20 by Kevin Wheelan
First time using this site and will not be the last. Excellent value for money and easy site to navigate. Delivery slightly later than advertised but early for Christmas none the less. Delighted with the find!
10/12/20 by Jackie Coates
Excellent service and price
10/12/20 by SB
Fantastic service ,am going to use this again.Thanks Parcel Monkey guys.
10/12/20 by Customer
Great service, no issues.
10/12/20 by Monika K
Have surcharged me £12 for extra weight which my son in Singapore confirms does not exist. Not impressed with this at all. Otherwise the delivery was oak though.
10/12/20 by Peter Brown
Great service straight from home to delivery. Thank you
10/12/20 by Customer
Parcel picked up from the house the day after I booked it. Parcels arrived a couple of days later just as promised. Would use again. Very nice, polite couriers.
10/12/20 by Ruth Caroline Goddard
Super fast delivery to deepest France, nice guys who pick up, always use them
10/12/20 by Tony Stallwood
collected on time
10/12/20 by Customer
Absolutely brilliant brilliant service l have used them 3 times twice to USA once to Australia .
So professional collected from home delivered in perfect condition and faster than l expected.
I would always use Parcel Monkey .
They are an amazing service.
Thank you Monkey Parcel for such an outstanding service .
You deserve a medal you are the very best.
10/12/20 by Julie Day
Excellent service and very fast. Thank you.
10/12/20 by Ms Evelyn Lydon
Excellent and timely service.
09/12/20 by iain Judge
I was very impressed by an excellent service, I have used them for 4 parcels recently and the parcels were collected and delivered within 48 hours.
09/12/20 by Dear Miss Doolan
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