We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Excellent service. Picked up on a Friday in the UK and delivered to France on Monday. Very efficient service.
08/12/20 by Deborah Bignell
Arrived on time to collect. Friendly courier. Good price, good service.
08/12/20 by Julia Hamilton
4-6 for delivery according to tracking my parcel still in the uk 2weeks after collection ?????
08/12/20 by Customer
Excellent service!
08/12/20 by Chris Thomson
Sent 3 parcels Parcelforce 24. 2 parcels were late. No compensation available. Very poor and disappointing service!
08/12/20 by Dawn Jones
Parcels collected on the stated day and time and delivered within 3 days.Great service.
08/12/20 by Aldridge Alexandra
Easy to use and very cheap
08/12/20 by Customer
Reliable company, amaizing staff and quick service!!!I am very pleased and definitely will continue to use their services!
08/12/20 by Customer
Will be very happy with Parcel Monkeys recommendation when our parcel arrives at its destination.!!!
08/12/20 by Mr Knox
On the 3 occasions I have used this service, each time the parcels never got delivered on time - typically taking 3 times longer than quoted. In fact the last one that was on a 3-6 day delivery is still not delivered after 15 days. In addition I entered the size and weight details of my package on the Parcel Monkey website to get the the quote, bought the quoted service and then got charged and extra £7.19 on top of a £35.28 charge for a 0.8kg package to Canada. Worst delivery service ever !!! DO NOT USE PARCEL MONKEY !!!!
08/12/20 by Sean
Great service ????
08/12/20 by John White
Took aexpensive item , said they had tried to deliver , which they hadnt ! Then said item was in a depot and it was too heavy to deliver , they then destroyed the item! Cost me over £400 and never answer queries about ! Use any company apart from parcel monkey , disgusting customer service
08/12/20 by Customer
what a brilliant service , easy to use web site and all instructions really easy to follow. Thank you
08/12/20 by Sue Watkins
Consistently great service. Door to door in 3 days!
08/12/20 by Toni
I had used monkey parcel to post a parcel weighing 8kg to canada ....i was quoted £84 however as i tracked the parcel it landed in canada to a depot where my son had to go to lift it ....to my annoyance he had to pay $132 to lift it.....all that was in this parcel was chocolates and clothes......this annoyed me as i was not told i would have to pay extra at other end
08/12/20 by Marie
Really competitive prices. Good tracking system. Convenient drop off points.
08/12/20 by Emma
Parcel was collected as scheduled and delivered promptly
08/12/20 by Mr Philip Evans
Good company to deal with lots of choice of delivery agents. Recommend
08/12/20 by Lynda Fold
Great service home pick up and delivery of multiple parcels went well
08/12/20 by Mrs mitchell
Absolutely terrible service! booked in for collection and nobody turned up. Contacted Parcel Monkey via the web chat and nothing they could do but "re-book for you". They did this for the following day. Again, nobody turned up. Spoke to them again and once again, rude reply - nothing they could do, would you like us to re-book. Tried one last time and nobody turned up. Each time took 2 days and lost over a week. All we got was a sorry and re-book.
08/12/20 by Ryan
I am so pleased I found Parcel Monkey, it is an easy website to use, being elderly that is important to me, the parcels I have sent have arrived sooner than I expected they would, one was to Australia and the other to the USA.
08/12/20 by mrs berry
Parcel left My local post office in Hertfordshire on 30/11/20 PM and arrived at my best friends house in FLORIDA on the 8/12/20 AM
The shipment I chose was Royal Mail international and I could not be more pleased.
I was updated all the way via royal mail international as to the parcels journey.
I will definitely use parcel monkey again.
I was able to print out my postage label and the customs form at home.
Well done :)
08/12/20 by Claire Phillips
Parcel was picked up on Friday for 48hr delivery but didn’t arrive until the Wednesday. A bit disappointed this time.
08/12/20 by Sinead
Easy to use. Booked ParcelForce 48 to collect a large parcel. Collected on time and delivered on time. I have used parcelmonkey previously. No Problems
08/12/20 by Sue D
Excellent fast service to both Spain and Bahrain.
08/12/20 by Adrian Webb
FAST DELIVERY I was expecting this parcel to take more than a week. It was in France from the uk in 3 days. Very impressed.
08/12/20 by Customer
Top price and top service, thanks once again
08/12/20 by Paul
Excellent service
08/12/20 by Mrs. andre nicholas
Really poor experience of this company. I booked and paid for next day collection of a parcel. The next day the courier did not turn up. I was told that it was then rebooked for the following day and again the courier (Courier) did not turn up. I am now having to chase for a refund. Really poor communications, lack of updates and people on live chat who dont seem to care about you or the service you paid for. Avoid at all cost and either use Royal mail or a reputable delivery company. Would never recommend these guys to anyone. They take your money and then fail to provide a service.
08/12/20 by Customer
I have used this service different times and after the disappointment of the first time (the courier didn’t show up on the agreed day to collect the parcel from the sender) the collection and delivery always happened on time and the parcels were handled with care
08/12/20 by Paola D.
Waited all day for a collection for a next day parcel and when I called DPD they wasnt even aware of the collection. I had several messages back and forth with PM customer service which led me to believe everything was in hand. Now I have no choice but to do a 7 hour round trip to hand deliver. Not even a sorry from PM. Will never use again
08/12/20 by tom summerfield
Great Service! Great Price!
08/12/20 by Charlotte James
It is always pretty good but this time was just great ????
08/12/20 by Customer
Easy peasy no hiccups
08/12/20 by MARGARET OTWAY
everything went smoothly and parcels were delivered on time.
08/12/20 by Customer
Another successful delivery from Norfolk 804 miles to the French Alps in under 48 hours. Such an efficient and cost effective way to ship Christmas presents to our son, daughter-in-law and grandchildren! Thank you ????
08/12/20 by RALPH MARSHALL
I was amazed took just 3 days to a small town in Southern Germany have already recommended it to others
08/12/20 by Mr Atkinson
Perfect. Very happy with the service ????
08/12/20 by Benny Christiansen
Excellent, done it again, excellent as always
08/12/20 by Mike Dynamo
I cannot fault parcel monkey but the brokered delivery company are very close to scandalous. Having bikes a two day delivery to an important customer, the package was not picked up as scheduled and in the end I paid twice as much four a six day delivery. I should have known better, I had previously said that I would not use that company again but they were the only one offering a two day delivery to central Europe.
08/12/20 by CustomerRobin.
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