We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,665 reviews.
Excellent service, couldnt fault it
11/12/20 by Janet Ali
1 star is too high stole £76 from me by not delivering my parcel and refusing refund disgusting company
11/12/20 by peter
Brilliant, collection was efficient, not a problem will use them again.
11/12/20 by Jan Ashdown
Very easy to arrange website very good . Van arrived on the time slot picked up parcels absolutely great. The only problems were that it was difficult for me to track the parcels and there was a lack of information for one of our recipients. The delivery was running late which I understand at this timeout year. But no information at all to one of the recipients, very little information for another and even the third who had some information was not great. I finally managed to track and told them that delivery might not be till 8pm . It arrived at 7.55 which was fine if they had some information. Please make the numbers for tracking more obvious to some oldies like me but great way to send parcels and I will use again
11/12/20 by Alexandra and Bernard Manson
Excellent service from online booking thru to delivery.
11/12/20 by Peter - Irvine
Parcel force were excellent received box from South Wales to Qatar in perfect condition in 5 days
11/12/20 by Jones
Did what I hoped - took a day or two longer but considering its Christmas and no doubt chaos at the ports.it was pretty good.
11/12/20 by Peter J
Great service and kept informed throughout the process would definitely recommend and will be using again
11/12/20 by Customer
Apart from the receiver not being home, the whole thing went well
11/12/20 by chris
Parcel did not reach its destination, recipient was messaged to inform that the parcel was unable to be traced
11/12/20 by Kevin
Successfully collected and delivered as arranged
11/12/20 by Marcie
DO NOT USE! Parcel Monkey levied unauthorised additional charges on my credit card, claiming that the parcel (700g) weighed more than 3.3kg and was of dimensions larger than stated. After uploading photos showing the dimensions and contents, they claimed that the photos were insufficient evidence. In the end, they blamed the courier they subcontracted and are taking no ownership of the issue.
11/12/20 by Philip Lawson
This was the first time Ive used parcel monkey I would recommend then first class service picked and delivered on the time stated thank you
11/12/20 by Customer
Excellent service, much better than queuing up in drab and dismal post offices, thats if youre lucky enough to have one near where you live.
My local post office, the owners of the shop are exceptionally rude, unpleasant, and ignorant and extremely unhelpful, therefore I will not use them. Its a mystery to me why the Royal Mail do not vet their sub post office owners and staff more rigidly?
11/12/20 by My Reviews
Excellent .4 days from NI to Canada ????
11/12/20 by Lynne Preston
Awful its going to take 6 days for my parcel to be collected. Shipping is meant to take 5 days. Customer service team will not take any responsibility for collections
11/12/20 by ben connor
On time right price
11/12/20 by johndonoghue
Simple to use and fast delivery to Canada
11/12/20 by Mr Guest
So fast and so cheap! great value and very reliable. Just sent some cookware to asia and it got there so quickly despite being half the price the competition
11/12/20 by Sow
paid an extra Ten pounds than anywhere else for 24 hr and before 12 posted on Friday it arrived Monday at 2 !, wont use again
11/12/20 by sue
Brilliant, fast service. Easy to arrange, and super fast delivery.
11/12/20 by Vivienne Maxwell
Excellent, prompt service. Would highly recommend
11/12/20 by Vivienne Maxwell
Website easy to use :)
11/12/20 by Sue Leece
My second time using Parcel Monkey and delighted with best price and tracking every stage of journey. Arrived in 2 days as promised. Well done!
11/12/20 by Mrs DuncanCustomer
Excellent as always
11/12/20 by Mike Dolamore
The parcel should have arrived yesterday but it still has not arrived. As a new customer Im very concerned.
11/12/20 by Maureen
Parcel monkey is easy and fast to use. I have sent parcels back home with them 3 or 4 times, and each time it either has arrived on the expected day or before.
11/12/20 by Customer
not even 1 star. I sent a package to Australia on the 16th November, it is now the 11th December and the parcel hasnt arrived. I paid £32.99 for a service that offered delivery between 3-8 days, and the parcel is nowhere to be found, tried to ask parcelforce where it is but they just referred me back to parcelmonkey, who apparently dont know either and told me they have no control over the couriers. WHY advertise a delivery schedule if they cant control it NEVER USE THIS COMPANY - THEY ARE A JOKE.
11/12/20 by Mandi Hayes
Unfortunately our local DPD driver decided he didnt want to collect from my designated drop off shop at Morrisons and so my package took over a week to be collected after numerous telephone calls.
11/12/20 by Dominic
No issues parcel delivered on time
11/12/20 by miss kerry a billington
Parcel dropped off at 1 pm Friday and my Grandsons received it by 1 pm Sunday , delighted with the speed of the service and ease of use.
11/12/20 by George Cowie
Great service, great prices.
11/12/20 by CustomerMairi
Easy process, reasonable price and delivered in good time from uk to Spain.
11/12/20 by Tim Young
I think yous are fantastic send away 2 parcels one with the Post-office and then yourself and your parcel arrived first such a speedy delivery. I’m still waiting for my other parcel to reach its destination . Will never use any other ever again . You deserve 10 stars never mind 5 . Thank you again
11/12/20 by Marita stewart
Very speedy delivery to Toulouse France.Large parcel undamaged. Very satisfied with service.
11/12/20 by Judy Ireland
Courier failed to turn up with no communication to explain why. You cannot contact the courier firm directly, only Parcel Monkey and they have no phone number only a message service. There was no explanation why the courier failed to turn up, only an option to rebook for 4 days time. The delivery was urgent. No option to speak to anyone and no clear complaints process on the website. Shocking customer service.
11/12/20 by Naomi
Granddaughters parcels arrived in super fast time. Use this service all the time, I highly recommend. Thank you
11/12/20 by Trudie
Still waiting!!!!
11/12/20 by Customer
Excellent service. Collected promptly and delivered within 3 days. Beats post office service and much cheaper than post office.
11/12/20 by Customer E Race
Excellent service have used before but a few years ago still highly recommend, website easy to use collected from my door and delivered as promised, fantastic services and great value for money
11/12/20 by Sarah Falconer
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