We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,407 reviews.
Fast efficient & gear value for money. Thank you.
09/12/20 by Jean Miller
Easy to navigate site , parcel arrived on time .
09/12/20 by Customer
The website made the process very easy with simple step by step instructions. There were a number of options available at various prices. We went. Idle of the road and I have to say the service was first class. We tracked the parcel to Canada which took. Total of six days door to door. I highly recommend this service.
09/12/20 by Matt
Very easy to use give different rates and we can choose, very efficient in the day was booked came for collection and the delivery was for 4th December but delivering was 2 days before all in good condition
Recommend parcelmonkey for sure.
09/12/20 by Paula Antonio
Easy process
09/12/20 by Customer
Unbelievable service, so simple to book, correspondance is excellent and wverything was exactly on time, less than 48 hrs door to door from uk to france-thanks so much
09/12/20 by Lisa Jackson
Excellent service. Very good value. Very impressed that the parcel I sent arrived so quickly!
09/12/20 by Donna Liv
Good value and service
09/12/20 by Customer
Very clean and professional experience. Parcels picked up when they said they would, and delivered in South Africa safely and sooner than expected. Thank you!
09/12/20 by Jo Townsend
No attempt to collect parcel. Waste of time avoid them!
09/12/20 by Customer
The parcel took 2 days to arrive in France ! Very fast service . I will recommend to my friends and family
09/12/20 by Customer
So easy and a real saving on post office prices
09/12/20 by Suzanne
Good value courier, highly recommend!
09/12/20 by KC
Parcel monkey have debited an additional £42 for an original £10 delivery claiming the weight of the woollen coat I sent to my son was 62kg and in a package 2 meters long. I explained there must be a mistake and they must investigate. Less than two days later, the money leaves my account. I have been provided no photographic or otherwise for this charge and false claim. I have also contacted the courier Courier and they have not provided any evidence of this parcel to date. Is this legal. I aim to find out.
09/12/20 by Paul
Ordered a pickup and delivery via Parcel Monkey. Parcel was picked up by DHL next day. DHL delivered following day without issues and importantly undamaged.
Website was clear easy to use with all options available in my opinion without prejudice to any carrier.
Happily use them again.
CCF
09/12/20 by Jules CCF
From UK to France: 3 parcels, arrived well on time and not damaged. The only strange thing is after the 1st attempted delivery, 2 delivery notices were left, one parcel was to be collected from the relay, and the 2 others were redelivered at another date... Not very convenient, but Im very glad it arrived, cant complain.
09/12/20 by Vanessa P.
Offered good options on prices. Excellent and easy to use tracking. Was delivered as per estimated days. Recommend you any time
09/12/20 by Mahmad
Fabulous service at a great price. Picked up on time and delivered the following day. Will definitely use again.
08/12/20 by Mrs Michelle Young
Excellent service.
08/12/20 by Ruaraidh
Reliable Company and definitely I will ask for their services again. I strongly recommend Parcel Monkey UK to my friends.
08/12/20 by Ioana Tanasoiu
I use them a lot to send stuff to my sisters. They are constantly good
08/12/20 by Malcher
Very easy and efficient website
08/12/20 by West Norfolk RUFC
Excellent service. Picked up on a Friday in the UK and delivered to France on Monday. Very efficient service.
08/12/20 by Deborah Bignell
Arrived on time to collect. Friendly courier. Good price, good service.
08/12/20 by Julia Hamilton
4-6 for delivery according to tracking my parcel still in the uk 2weeks after collection ?????
08/12/20 by Customer
Excellent service!
08/12/20 by Chris Thomson
Sent 3 parcels Parcelforce 24. 2 parcels were late. No compensation available. Very poor and disappointing service!
08/12/20 by Dawn Jones
Parcels collected on the stated day and time and delivered within 3 days.Great service.
08/12/20 by Aldridge Alexandra
Easy to use and very cheap
08/12/20 by Customer
Reliable company, amaizing staff and quick service!!!I am very pleased and definitely will continue to use their services!
08/12/20 by Customer
Will be very happy with Parcel Monkeys recommendation when our parcel arrives at its destination.!!!
08/12/20 by Mr Knox
On the 3 occasions I have used this service, each time the parcels never got delivered on time - typically taking 3 times longer than quoted. In fact the last one that was on a 3-6 day delivery is still not delivered after 15 days. In addition I entered the size and weight details of my package on the Parcel Monkey website to get the the quote, bought the quoted service and then got charged and extra £7.19 on top of a £35.28 charge for a 0.8kg package to Canada. Worst delivery service ever !!! DO NOT USE PARCEL MONKEY !!!!
08/12/20 by Sean
Great service ????
08/12/20 by John White
Took aexpensive item , said they had tried to deliver , which they hadnt ! Then said item was in a depot and it was too heavy to deliver , they then destroyed the item! Cost me over £400 and never answer queries about ! Use any company apart from parcel monkey , disgusting customer service
08/12/20 by Customer
what a brilliant service , easy to use web site and all instructions really easy to follow. Thank you
08/12/20 by Sue Watkins
Consistently great service. Door to door in 3 days!
08/12/20 by Toni
I had used monkey parcel to post a parcel weighing 8kg to canada ....i was quoted £84 however as i tracked the parcel it landed in canada to a depot where my son had to go to lift it ....to my annoyance he had to pay $132 to lift it.....all that was in this parcel was chocolates and clothes......this annoyed me as i was not told i would have to pay extra at other end
08/12/20 by Marie
Really competitive prices. Good tracking system. Convenient drop off points.
08/12/20 by Emma
Parcel was collected as scheduled and delivered promptly
08/12/20 by Mr Philip Evans
Good company to deal with lots of choice of delivery agents. Recommend
08/12/20 by Lynda Fold
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